Service and customer relations unparalleled. Free shakes when they make too many for DoorDash drivers

There is always something wrong here!! Today they are completely out of soda...... All soda.... But then they did give my daughter and I a free ice cream so it made it a little better lol read more

We received the best service ever at a McDonald's in Lake Havasu City. The staff went above and beyond to make sure we were satisfied with our meals. They were quite busy, but didn't stop them from working hard providing quick service. You hear the manager in the background keeping the staff in order. I can tell it was stressful for them. They were on top of their game! Whatever I needed, service was promptly on point. I asked for extra sauces and refilled on our drinks. One of the employee came out with a new cup of orange soda handling it to me. It wasn't just a small cup, but turns out a bigger size than expected. Everyone was so kind. Always order through their kiosk for faster service instead of waiting to stand in line. I always take full advantage of it. Good location by the London Bridge. read more

Took aver 30 minutes to get two breakfast sandwich meals. All the door dash people knew this McDonalds is horrible for service. They only prioritize drive through so if you want to eat inside, I would avoid this one and go somewhere else! read more

There's a Worldwide promotion going with a six dollar breakfast and this McDonald's doesn't have it. Could barely understand the word the girl said. Very unfriendly and not helpful. I was at the drive-through so it was at the drive-through as good as it gets. I can definitely see why this McDonald's has such low reviews. read more

Good frappe. Always fast. Happy Donalds!! Its clean and fast would recommend. Not every McDonalds does a god ftappe. read more

Super clean place Food looked exactly like the menu pic which is a huge plus. Biscuit was perfect, just like one would expect. Flakey, soft, and buttery...yummm! Sorry no pics as I just dove in and finished before I even thought about the pic. Two kiosks to order from, super easy and the monitors were clean. Or you can still order from the front counter if you are not comfortable with using them. Drive through was packed but the staff was operating well and orders were going out quickly. Lots of folks picking up their call in or app orders and it looked like everything was moving quickly without a lot of people standing around waiting. Bathroom was clean and well stoked. Dining area was spotless Plenty of parking out front Great job on the manager and staff for making this a convenient stop and for providing some tasty food exactly like I would expect! Thank you. read more

For the most part the staff are alright, usally they get my orders right. My only real problem is the GM who I believe her name is Misty is completly unprofessional. I have heard her making sexual remarks to her staff as well as I heard her using racial slurs in the parking lot. Honestly she seems like a meth head and really should be fired. read more

I just had the worst sausage mcmuffin I've ever had in my life, it was stale the sausage was black, it was obviously left under a heat lamp for who knows how long, But I will never go there for breakfast ever again, horrible experience read more

Great food. Service was fast, but I had to wait a bit because I made a special request. No salt on my fries and no onions on my burger. And they delivered, So thank you. read more

McDonald's - Med fries, med coke and quarter pounder no onions. - Fast Food Near Me - Lake Havasu City, Arizona

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The food is always hot, fresh and delicious ( compared to other McDonald's/fast food) and friendly service.. other than that I docked a couple stars because today the gentleman bringing my food to my table with short black hair, ended up with his short black hairs in my fries. I didn't say anything while I was there, but I'm writing this because I hope it finds a manager or corporate representative to make those changes needed here. Perhaps a hairnet for everyone, including males with soft hair to prevent this from happening again. I'm a regular here and would mainly like to see the employees taking a step up in keeping everything an A in sanitary grading. Also my two year old loves the play place and I love that I can get in there and get him. it is clean and so is the inside eating areas. read more

I cannot believe the horrible customer service I received. After about 10 minutes of waiting for my mobile order, I noticed it said "now serving" and my number, but no order visible. I asked an employee and she politely went to check, but this one yelled "if it's the mobile order, we are waiting on hash browns." And then goes back to her phone. I'm updating my husband and telling him how this is crazy she is on her phone like this. And then what do I see? The hash browns in the back, already cooked!!!! Another couple minutes go by and she finally goes to complete my order. It took a total of about 17 minutes and there was nobody there so it wasn't due to behind busy. Behind fuming still. read more

McDonald's - The employee who could not be bothered to finish my order while on her phone - Fast Food Near Me - Lake Havasu City, Arizona

I was in town to run in the inaugural Havasu Half Marathon and came here a few times to get something quick and cheap to eat. Each time, I placed my order on their mobile app. I used the drive-thru on one occasion, but normally prefer to go inside to get my food since I'm really not in a hurry. Every employee that I've interacted with were pretty nice and friendly. The wait time was pretty minimal for each visit. The quality of the food was also good for each of my orders. I would have to say that this was one of the better McDonald's that I've visited. read more

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Do NOT pull forward and wait here!!! It took 22 minutes to finally receive my seriously UNDERcooked Quarter Pounders (Shades of Jack in the Box 1992 anyone?).... and this is the "good" McDonald's in town... By the time I drove home, saw how horrible the burgers were and drove back, they'd wasted 40 minutes of my time.... and I have to wait 2 days for my refund??? Really??? So much for the LIE of, "We will make it right on your next visit." (They did not.) read more

nothing to say, it's a good place to eat at. It (SOMETIMES) gets orders right. But either way, it's a good place to eat at!

This was probably the most popular McDonald's in the area of Lake Havasu City where we stayed! The decor was classic McDonald's with the new self ordering system, prices were crazy high on the meals with the exception of app coupons and value deals, and the service was ridiculously slooow. The self ordering system was a bit to complicated to handle after a night of drinking, so I will say it looked cool, but was too intense for me. I will say it was a nice touch that made the place look a bit more up to date! I ordered to box meal for 12.99, it came with 20 nuggets, 2 Big Macs, and 2 large fries! Dang Gina, that's a lot of food!! It was, and it was hot, and tasty! I will add.. be prepared to drop a decent dime in here, the average cost of a meal was about $8! My advice, have your McDonald's app ready to help you save some coins because the average meal is $8! Also, be prepared to wait a bit longer during high traffic times, things can get a little slow. read more

McDonald's - Fast Food Near Me - Lake Havasu City, Arizona

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Well I got to say the people that work there are pretty rad we went there and we had an issue with our card and they took care of us made sure that we got everything that we needed and we were out amazed at the kind hearts of the individuals that work there thank you so much read more

Hard to get service at the cash register then they don't have a drink station at all so you have wait forever to get a refill or napkins or anything you might need. read more

McDoubles at this location are now $5.89. The average cost on average at other locations is $3 lower. Highway robbery (literally)! If only the quality made up for it but it doesn't. read more

The service was spectacular. The worker rushed out when I forgot part of my order. She made sure they everything was there and nothing else had been forgotten. read more

BEST MCDONALDS EVER! Had to ask for the name. Christian had by far the best customer service ever , food was great and made me super happy. My belly is satisfied. Thank you Christian for the best experience ever! Will be coming back here for the rest of my walking days! -Seth read more

Get the order right! Ordered a double cheeseburger. Got two cheeseburgers. Ordered a fish sandwich with extra sauce. Got it with no sauce.

Sorry, but this particular McDonald's location can simply not seem to pull it together. Bad customer service, even when you can find an employee to speak with, and orders are almost never correct anymore, especially when ordering on the app. Your app definitely needs to be fixed, amoung other issues. After being refused my order being replaced when it was incorrect, (Yes, Danielle, I am speaking of YOU), I have no choice but to just dump this location entirely. There is nothing mcDonalds can do to win me back, after 12 years, enough is enough. read more

Came here for breakfast with some friends, and the interior was like no other McDonald's. It was very modern, and they had a nice playhouse for kids The deals were standard for any McDonald's. It was very clean inside. Cleaner than any other I've been to. We got our food very fast. We dined in at this location. The cashier rushed over our food and asked if we need anymore napkins, bags, etc. He was very helpful. They gave us an extra orange juice just for fun. Might have been a mistake or intentional. We appreciated it. Will drive out of my way to come here. read more

Just wondering why the menu says $1.00 for an ice cream cone but my receipt says $1.69. I shouldn't be paying $6 for 3 ice creams, unsure what went wrong here. Also waiting 15 minutes for ice cream that didn't even come out right (sloppily made) is a joke too. I get it every one starts new but if the new person isn't confident yet continue training them until they get it right, I don't blame the new person i blame management. read more

O-M-G!!! I ordered a Happy Meal for my child and everything was all fine. Until...I GOT HOME!! I got all the food ready and there was a MOLDY hamburger patty and I felt disgusted! The service was terrible as-well. Lastly I heard arguing inside the restaurant which was terrible for my little baby boy. The ambiance was insane. Never coming back, I do not recommend this McDonald's. I sadly didn't get a photo because my hubby threw it away IMMEDIATELY. read more

This place is disgusting. Bathrooms are horrible as well. Drink machine is broken and food was cold. Its stink in side as well.

I've lived in 6 different states, 3 on East Coast, 3 on West Coast and the McDonald's in Lake Havasu is the most sorry pathetic store I've ever encountered. I mean you need to try hard to suck this bad!! read more

This McDonald's in Lake Havasu City, AZ is located near The London Bridge Resort, on the cross streets of Swanson & the 95, in between a Red Robin & Chili's. They have a huge parking lot & for a Saturday at 1:30pm, it seemed a bit full. I was planning to take my sisters kids here (she said they had a nice play area, even a smaller area for the lil ones) but I decided to just go alone. I figured the drive thru would be a fast result. This McDonald's has two lanes at the drive thru. I was the next car in line. It seemed like 5 minutes before I rolled next to the ordering intercom. I ask the lady about the happy meal special. She said "Yeah, which one would you like?" I ask for 3 chicken nugget happy meals & another 20 pc meal. I would of appreciated if the lady informed me of the 4 pc happy meal for $3. I ordered the 6 pc happy meal for $5 (not knowing about this new $3 deal they had). At the pick up window, I was asked if it was for 2 girls & a boy. I said, "No, it's for 2 boys & 1 girl". So the lady quickly went to go fix the mistake. As she was doing that, I hear a loud, "Im tryna clean, it's so dang dirty here!" coming from a not too happy lady. That's not something you'd like to hear at a pick up window. Smh lol. Anyway, the nuggets tasted extra lardy which left an unliked feeling in my mouth & the french fries were way saltier than I hoped for. My nuggets didn't feel as hot/warm as I thought they would be either. Also my nephew commented, "Eww, what is that?!" to his bag of sliced apples. There was some sticky stuff stuck to the top of the bag. Disgusted, I quickly went to the kitchen sink & washed the bag, literally scrubbed it with soap & water, smdh. read more

I live in Lake Havasu and I have never been to this Mac location. I usually go to the store in the north side of town. I placed orders for our group and when we got our order there were no napkins. Looking around the store I saw that there were no napkins in sight. Also noticed there were no soda machines anywhere and no coffee essentials. Everything has to be asked for by the workers. The problem is that you have to yell into the kitchen to get somebody's attention. The place looks empty and sterile. Should move to the inside of a hospital? I don't know. I have never seen a Mac store like this one. Go to Mickey D'Souza on the north side. read more

Today is July 12 and it was at 8 o'clock,went through the drive-through they said they do not have any sodas you can have water or ice tea. I said I'll skip those drinks but I will order a Hot fudge sundae. That cost me 14.95 for a double quarter pounder with cheese,fries no drink. On the way home I reached in to my bag and the fries were cold. Tired of paying full price for partial service. read more

Friendly staff wonderful customers Smiling cashiers especially in the morning.

they are getting closer and closer to fake food irrelevancy.......they have nostalgia for me, but the prices and stale buns/shrinking patties have me tuning them out........sad, and icon of my childhood going bad the one on the highway 95 coming into town is worse than the one in town for freshness........ read more

No inside assistance even if seating is closed. People not helpful. Ended up walking out with no food.

Mcrib and fries. The only reasons for breaking my personal taboo about eating at micky Ds. They were delicious. Nice presentation and two sandwiches for $6! read more

Ok normally I wouldn't review a McDonald's. Honestly I don't expect much from them. But while I was in lake havasu over the fathers day weekend. We were checking out the town decided to grab a bite to eat on Saturday. Not a big order it was under 11.00$. But I was really shocked because the girl who was at the first window was the rudest person I met in lake havasu. When she handed me my change. And then I asked for the receipt she slammed the window in my face. So we had to pull up and wait for the chicken and it was extremely over cooked. Like I said normally I wouldn't review a McDonald's but I am really shocked. read more

Christian made our late night search for food beyond successful. He had by far some of the best customer service I have ever experienced and did it all with a smile. I will definitely be bringing groups back here just to see Christian! He deserves a raise! THANK YOU CHRISTIAN! read more

The restrooms are not clean and no covers are provide for the toilets. The order lines are always messed up , regardless of how many inept staff is at the registers The food is ok, nothing out of the ordinary , tables are clean. I guess you can't expect much from a McDonald's ? They just remodeled, less booths , less staff, no plugs to charge iPhone, what a POS! They spent thousands to remodel and its a joke! Less booths , unappealing color pallet , and kiosk's. It's like they are saying buy our product, eat it fast and leave. I'll make it better, I'll just leave and not come back. read more

Ordered two cones and took forever when I asked one of the workers to please make my come she punched me in the lip and when I was on the floor she farted in my mouth never recommend coming here read more

They always don't give you something off your order worse mcdoanlds I've been to workers there are idiots