the Food was good, French fries were hot but when we saw the cups they gave us to put our drinks in they were reused it was disgusting. we saw that they were stocked up in the driveway so maybe they messed and order up and just reused the cups.. whatever it was... just nasty. Then the smell. The smell horrific. Straight baby Boo-boo. read more

10:30 breakfast cut off is too early! Not listed anywhere on website nobody answered phone for 20 minutes

This McDonald's was crazy busy for a Sunday night at drive thru. So decided to go in. I was shocked to see so many pull up spaces for app orders. Restrooms were pretty clean, mopping needed. Dining room was clean. They have a small play area that is likely a germ pit I would avoid. Service was friendly, efficient and fast delivery of food. I had a quarter pounder w/ cheese, fries and an ice coffee drink. The food was hot, the drink was cold. I would maybe go back, but I never eat at McDonald's. For a road stop it was ok. read more

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Clean restroom, fast service and food as expected. Will stop here again. Apparently i have to say more than this for a Yelp review...

order an iced coffee. got a medium; 1.99 on the app. charged me 3.17, did not get my change. got the drink handed to me in a small, halfway filled up. asked it to be remade, specified this was a small. handed me the remade drink; soze small, halfway filled again. genuinely disappointed read more

The Chicken Big Mac. Meh. I'm a huge fan of the Big Mac. Mainly for the sauce. I went into this already amped up because I honestly thought the mac sauce would go great with chicken. Added extra sauce. I did get mine without lettuce. (I do this with the regular Big Mac sandwich too). This didn't do it for me. It was still a bit dry even with the extra sauce. Perhaps too much bread with the breaded chicken? I'd tell everyone to try it once. I won't be getting it again. read more

McDonald's - Chicken Big Mac - Fast Food Near Me - Mechanicsville, Virginia

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Every time I mobile order here they take 15+ minutes. All I ordered was a burger and a coffee!! Sometimes they don't even bring the food out after 20 minutes and you have to walk inside and see your food just sitting on the counter. The ambiance is rushed, everyone is going 100 miles per hour but not focused on what they're doing. read more

Girl at drive thru was verbally complaining about kicking someone's butt in the parking lot as she gave us our coffee creamer all bunched up in her hands. They told us they were out of all drinks when we pulled up. We replied "no coffee"? They said yes we have coffee. We had place a mobile order. Instead of balling the sugar and cream in your hands, how about throwing all of that for our two coffees in a bag? read more

Came during late lunch hours. The self serve kiosk asked my to take a number to bring to the table. There were no numbers around for me to grab. I went to the counter to order. It was there that I saw all the numbers were hiding with the cashier. Strike 1! Strike 2: the food took a long time to come out. Same thing must be going on with the drive through, because the manager had to take the food out to the cars herself. She told me she didn't know what the people working were doing. Strike 3: The counter for soda was a mess. Spills, sticky. I think you get the point. There got to be a better place to grab lunch. read more

Stopped here for lunch on our way back from Virginia Beach. Super efficient, the line went quickly, the employees were really hustling and doing it well, all while being very friendly. The food was hot, fresh, and tasty. The bathrooms were very clean and the inside of the restaurant was pristine. read more

Okay looking at the reviews...phew, but I shall give them 5 stars for the customer service and hawt fries. Stopping through on a road trip. Employee at the menu was kind and even those who gave us our food as they asked us if sprite and sweet tea would taste good together (send me a compliment with your answer). Our order was correct and even had the correct amount of sauce as asked for. Hawt fries will always have my hearts and is the glue to the hold this Golden Arches have on me. read more

McDonald's - french fries in a paper bag - Fast Food Near Me - Mechanicsville, Virginia

This one McDonalds worker had no patience or respect to any of her customers when there's a small problem that could be resolved easily. I was there a few weeks ago to get me and my wife some food. When I got the food the service was good and they were respectful but when we left we realized that we were missing a McDouble so I return because I'm not spending money on something I'm not gonna get but when I went through the drive thru again the lady at the drive thru recognized me because I was there 2 mins ago and we let her know the problem and then she asks for a receipt but we didn't receive one because the person at the first window didn't give me one and so I let her know I can show her the bank payment through my phone but then she makes a sense and then I ask to speak to a manager. the manager comes tells me I'm holding up the line and then tells the lady to get the McDouble but when she comes back she gives it to us and then gave my wife a look and then started cussing out the window while we drove off. McDonalds is yet to fire the employee despite the manager being right next to the employee while she cussing out the drive thru window. read more

The manager Corbin was a great help with getting me all the crocs best Mc Donald's employe ever

Too bad we can't give 0 star reviews! Once again, a simple order messed up by employees who just don't care. I paid $15.02 for a combo with a large fry, a small fry, and a plain cheeseburger. I realized I only received 1 medium fry when I got home. I had just returned from a two-hour round trip having take keys to my girlfriend because she had lost hers. I didn't feel like schlepping back to the restaurant, and of course nobody answers the frigging phone when you call. Save your money, or go somewhere else! I know better than to patronize this place, but it was late, and I hadn't eaten since lunch, thanks to the rushed trip to deliver keys. It's sad that orders pop up on the screen for verification purposes, but something as easy as verifying the correct items go in the correct bag and out to the correct vehicle are consistently too difficult for this location. Fool me once, shame on you..Fool me twice, shame on me. I won't go back. I almost went to the Wendy's in the same shopping center, but made my decision based on the fries. Joke's on me; the fries SUCKED and I didn't get what I paid for. Hopefully I will be able to successfully dispute the charge, as I did not get what I paid for. Again, save your time and money. Steer clear of McDonald's at 7059 Mechanicsville Tnpk, 23111! read more

The food is consistently good and fresh. The service is wayyyy better than most of the McDonald's within a 15 minute drive radius. They get you in and out of the drive thru in relatively short time. Definitely recommend this McDonald's over others in the area. It's absolutely worth driving out of your way for rather than going to a different McDonald's. read more

Any McDonald's we visit, leaves us very pleased experience. We're eating at McDonald's almost daily, sometimes twice a day as we LOVE food and service here. Food, speed of service is amazing and friendliness of employees makes us feel like we're at home by MAMA . THANKS TO ALL MCDONALD STAFF, WE LOVE YOU read more

I placed my order using the app. Once I checked in, I waited 17 minutes for my food; it was cold and soggy upon arrival....which tells me my order sat around for a while before the runner picked it up and brought it out. The buns were burnt and one was folded up, leaving the burger & cheese exposed.....meaning I had to reassemble before I could attempt to eat. Fries were limp and soggy. Unfortunately, I did not know any of this until after I pulled away and started on my journey. I ended up throwing my food away. What a waste of time and money! read more

Theyll park you EVERY TIME..... trouble is,today they must have forgot me...waited for 20 minutes to get a hamburger and fries... i never got them. Got a refund and left. read more

Banned! Will never go here again. The Bishop Welsh Family need to really look into this location as I watched a manager tell a customer that refilling the bathroom soap dispenser wasn't her job and that she should go file a complaint with health department. Appears to be a Toxic work environment. Asked for a refund then left. read more

Stopped at this McD's on my way through Richmond. Picked it because it was close to I64. A grubby place with an equally ill kept parking lot. Bathroom iffy with a drunk at one urinal, singing...pants around his ankles. Staff ignored me for about 3 minutes. A simple McMuffin I found to be burned after I was several miles away and opened the bag. I would yank this franchise if I were corporate McD. read more

If I could give zero stars I would. We finally got to the window at 10:29 and they wouldn't let us order breakfast after waiting in a long line for about 30 minutes. After ordering our nuggets and fries after being told we couldn't get breakfast, we were told to pull into reserved parking where we waited another 20 minutes for multiple people to come out and continually ask us what we ordered. One girl had her AirPods in and was chewing gum, extremely unprofessional. Please do better, especially when you don't know the kind of day someone is having. read more

Placed my order of 4 6pc nuggets Happy meals and two Double Cheeseburgers at the drive thru. When I arrived at the second window to get my food we were instructed to park and the food would be brought out to us. Fast forward 20 minutes and still no food. Finally an employee brought someone else's order out. I asked them to check and they brought out our order but was missing the burgers. Asked him for them and several minutes later another person brought out the bag but it was only full of sauces and still no burgers.. Left out of frustration because the kids were hungry and it had already taken 30 minutes from paying to get what food had been brought out.. read more

i have had very few good experiences at this place in the past year. ordered on the mobile app and sat there for 20 minutes before getting my food (the app said it should take about 5). my order was slightly wrong, but not enough for me to be annoyed about it. i thought i was waiting for fresh fries since it was after the switch from breakfast to lunch, but they were still cold. going to the charter creek location from now on. read more

I stopped in here for a quick bite to eat while driving up to DC for the weekend. I'm not sure if this is a fairly new McDonalds or just an older one that has been upgraded, but it's apparently from the second you enter the building that it's cutting edge design. I was really impressed with the 5 connected monitors that created the live menu screen above the front counter. The place was busy and the staff was hustling taking orders and getting the food out quickly. I had an excellent vantage point in the center of the the dining room and I heard no complaints at all. It's really nice to see a well trained staff at a McDonald's and I wish more locations were as on the ball as this one. Excellent job guys! read more

McDonald's - Fast Food Near Me - Mechanicsville, Virginia

Went through the drive through at noon on a Sunday. Expected the worst after reading reviews. Two drive through lines were long but moved quickly, our order was hot and correct -- they even cheerfully swapped out my Diet Coke for regular after I had ordered Coke Zero but they didn't have that. Women's bath rooms were clean. read more

The drive thru was jam packed so we decided to go in for some contact free takeout. We walked in and waited patiently, no one said anything to us not even a good morning welcome to McDonald's. The floors were dirty and it was in a general disarray. While they could not be bothered to speak to paying customers, they were comfortable speaking about cashapping each other very loudly which is the only reason I mention it. Also, I don't know if they were on break but one employee was busy doing another's hair in the dining area. We had to ask for a coffee that we ordered at the kiosk , because again... no one said a word to us. When we informed them that we were waiting on the coffee they proceeded to make it but first dumped the previous filter in the trash by banging it on the side of the container which already had refuse in it... holy cross contamination Batman!!!‍ If you own this location you might want to seek new help, your current roster is doing you no favors!!! read more

McDonald's - Drink station - Fast Food Near Me - Mechanicsville, Virginia

Pretty good food delivery during a school meet. Got two fries and McDoubles, which were par for the course at McDonald's, especially for sharing read more

My family and I went into this McDonald's for a quick bite. The lady behind the counter was not trained whatsoever. She had to continually ask the so called manager for help. At one point, she asked me which buttons to touch in her register. I actually had to explain that I was not the one who worked there. The manager was so awful that she walked away and said she couldn't deal with it anymore. I guess the pink hair was her tell. Absolutely ridiculous. There was a line behind me of at least 10 people all of them dealt with the same kind of service. read more

NEVER GO HERE!!!! I just got a large soda nothing else and it took about 15 minutes waiting in line through the drive through!! When we got to the window where they gave me my drink there was about 20 people working and it's still so slow and there is a sign stating that they are hiring?!?!? And turns out they gave me the WRONG soda how hard is that to read! read more

I put in a mobile order for curbside pick up because I had my baby with me in the car. I waited over 20 minutes before having to go inside and ask about my food. The staff was rude and told me to fix my own drink even though it had been part of my order and my hands were full with my 8 month old baby (weighs over 23lbs and was getting cranky). This is the second time in a row something like this has happened to me at this location. read more

fast service, fresh food, and the guy who brought our food was extremely nice and even asked if everything was okay and if we needed anything else. read more

This has to be the worst McDonald's. I understand this can be cliche but believe me. The customer service, the cleanliness, and the efficiency of the staff is absolutely horrible. The pandemic has no Justification and ownership/management in my honest opinion does not care. As a resident of this community who grew up here and just recently returned from college this McDonald's is horrible and remains horrible. I just ordered 6 packs of cookies. I not a huge fan of MD food as I've gotten older but the sweets are a late night treat. However, my cookies were requested warm and they were brick and burnt. I ask for an exchange and not only do they try not to exchange the cookies the manager (red hair) and her kitchen squad was so TTG screaming to the cashier 4x " you good sis" in the most physically provoking tone. Bruh, I'm never returning. ~ It be your own people. I just want us to respect each other. Respectfully, no one told yall to work here or play around in school. read more

It's your basic McDonald's it is remodelled color scheme is nice they do have a kids play area and two touch screen games and self-serve sodas. They also now have the ordering kiosks read more

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This is not a fast food restaurant. This is a slow food restaurant! With the amount of time that it takes to fill orders, you would think that occasionally they would get an order right! Not so! And if cleanliness is next to Godliness then this place is the Devil's favorite haunt! We have tried this place repeatedly and given them every chance, but it never gets any better. I won't be going back! read more

Pet sitting for a friend nearby, wanted to grab a diet coke. 345 on a Monday, went to the first drivethru side (not the add on) & two customers in the 2nd drivethru had orders taken. Was never asked for an order, so I cut between two people who pulled around to pay & I left. This is normally a pretty good McDonald's so I'm pretty disappointed. read more

Dont come here unless u have 30 minutes to burn and want the wrong food and cold fries. Ive been to this establishment multiple times and had problems probably the worst McDonalds in the area read more

Clearly the owner of this McDonalds does not read reviews. I keep trying to give them another chance and disappointed once again. Old dry nuggets, the Bi Mac was a big miss! The buns must have been old, they fell apart into pieces. Bottom and top bun! The patties were so thin and small there was 1" of empty bun all the way around the puny patties. I don't eat a Big Mac often so when I do I really look forward to it. Because this is the closest MC Donald's to me I keep giving them a chance hoping it's better than the last time. Fool me once shame on you, fool me 3x shame on me. Do not eat here! read more

I can understand being ask to pull over and wait for my order for 10 minutes, but to wait for cold fries and a raw hamburger I cannot. Now, if you had only responded to my customer complaint, then there would be no need to post it here for all to see. Sound business plan. read more

Of course again I get a crappy sandwich. I'm always in there early because I work 5a to 2p. Bagel is rock hard and this egg is maybe 2x2 that doesn't fill the bagel up. Saturated with grease. I'm officially done with this place. read more

McDonald's - Just note you can't see the hardness of this it's not edible. - Fast Food Near Me - Mechanicsville, Virginia

Employee refused to bring out my food that I ordered from the stand alone kiosk. After waiting for ten minutes I went up to the manager and asked her what was going on she said the employee forgot which was not the case I personally spoke to earlier.. read more