HORRIBLE CUSTOMER SERVICE.workers at the ordering speaker was rude and i couldn't even get a single word out. then i got to the window and had 3 meals as they tried to give me 1 sauce? each meal comes with a sauce and this seems overly ridiculous. 0/10 if i can give a zero star i would. how rude and these workers are sickening with their attitude. Continuing on with my order there were many roaches which is disgusting, in fast food and in general. read more

McDonald's - Fast Food Near Me - Missouri City, Texas

Food is ok, but the management sucks. Evening Hispanic manager and Hispanic youth are disrespectful to older adults. When they get an order wrong they like to argue with the customer. I don't put up with this. read more

The service is good in the mornings, but in the afternoons it's bad; they give you dirty looks and always forget the Happy Meal toy. If you come here, I recommend to check your order. read more

Don't eat here, it's dirty and they are extremely rude. I came late night and tried to tell them there was roach all over the drive thru so I wanted to wait a bit before I opened my window. He got rid of the roach then proceeded to get man and angry... I wasn't screaming about the bug just didn't want to have them fly in my car. read more

McDonald's - Fast Food Near Me - Missouri City, Texas

This McDonald's is cute with the little kids area my kids love running around and playing inside. However, I am always hesitant to come here bc of how slow they are. I came today and ordered 20nugs and when I got them they were cold. So I kindly and politely asked if I could have fresh nuggets. The Hispanic manager took them and instead of agreeing and making new ones proceeded to question me about why I didn't ask for fresh nuggets when I ordered. I explained to her there is no option to request fresh nuggets on the app AND I would expect them to provide me with fresh nuggets to begin with not cold nuggets that have been under a heat lamp for hours. fresh should go without saying when you're taking my money. My expectations / bar is low I know this is a fast food restaurant but she didn't need to go back and forth with me about some chicken nuggets. read more

IF I COULD GIVE 0 STARS I WOULD! Went to go get ice cream and cookies, gave us ice cream first and told us to wait for our cookies. We waited ALMOST 30 FREAKING MINUTES for cookies that were colder than my heart. They were so hard and cold it chipped my tooth. Ice cream melted everywhere i had no other choice than to eat it alone; with no cookie. read more

I recently visited this store and had a great experience. The manager, Maria Soto, was kind, knowledgeable, and very welcoming. The store was clean, and my food came out hot and fresh. Excellent service all around--I'll definitely be back. read more

Night shift consistently does not make things to order & charges for the missing items. More training or Management needs to get on quality control read more

Ew. I had a hardm time eating here, because it looked and felt sooooo dirty and scummy. If I had seen the black dirt or mold around the drink area, I would have definately not eaten here. Ewwwww read more

McDonald's - the inside of a coffee machine - Fast Food Near Me - Missouri City, Texas

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It's McDonald's. Ne thing they never give me my cup for my drink. Other than that it's fast and they get the order right especially when I use the self serve ordering. read more

They rush you to check your food, and when order is messed up they get mad at you. Workers were also fighting at the pick up window.

the manager touches my phone and loses my order and i went to thru drive thru and they changed the order. not helpful, rude, all the workers are all not helpful made me waste an hour for a coke. need better customer service. They all seemed illiterate read more

Slow, rude, incompetent... that is all but I gotta add more so let's talk about the fact they talk about customers in Spanish and have terrible attitudes read more

Came through the drive thru to grab lunch for my son while out running errands. Service was fast and friendly. Only ordered a cheeseburger, large fry and a Diet Coke. They nailed it. Food was piping hot and fresh. Used the app to get the large fry for $1. Paid $3 and change for everything. read more

My burger was RAW!!!! We are used to almost always getting a wrong order (HOW hard is it to listen and press an button and then follow directions!?!?!?) but THIS is disgusting! Great job guys!!! read more

McDonald's - RAW hamburger - Fast Food Near Me - Missouri City, Texas

This place is such a disappointment! Drove all the way home and opened the bag and there was a hair on my Big Mac box. I tried to call the location but of course no one answered! SO DISGUSTING!!!!! read more

McDonald's - Hair in my bag - Fast Food Near Me - Missouri City, Texas

I really find no joy in doing this but by this being the now third time, I must. The first time about 3 weeks ago, I was in the drive thru gave my order with not even $22, then paid but waited about 4 mins then asked to pull forward. I wasn't bothered by that being I'd been asked that before. I'd noticed several cars behind me pulling off. Still not bothered because maybe my items are fresh. Then I'd realize after checking my receipt I'd been waiting about 10 mins. I'm now looking back at the door and no one is coming in or out. Still waited maybe another 5 mins. Then I go in because again I only have 2 medium combos and I've been in this line almost 20 mins. I get in and show my receipt and my food is still not ready. I was asked to park in the app parking space! It took them over 30 mins to get my order out. Then on tonight I ordered another combo. I requested a change on the my burger. I check the order before I drive off and guess what, it's wrong. I tell the cashier and he takes it right back. I get another sandwich or so I thought because I checked it before driving off but it's dark. Get to my job less than 2 miles away and look at the sandwich now in the light and the cheese, is dark orange and hard. Looked a little further just to realize the regular onions I asked to remove were not but the small onions were applied. Their were only 2 cars in the drive thru. The sandwich wasn't remade at all. I paid that burger. I feel I did not get what I asked and paid for and this day and time that is unexceptional and for such a small burger at that! I'm done because no one has money throw away now days. read more

Fast and delicious. The nuggets were absolute FIRE. Crispy and perfectly cooked. Fries were perfectly salted. Everything was fresh and fast. Customer service was good not great but I don't care! This food was amazing! Good job cooks! read more

McDonald's - Crispiest most delicious gourmet nuggets - Fast Food Near Me - Missouri City, Texas

Omg this guy I think named nick , most sweetest soul ever ! He needs a raise , I couldn't afford my stuff and he jumped in and paid for it without even thinking , he's a worker at this mc Donald's and man he's the reason people want to go back to that mc Donald's a read more

Saddest looking Quarter Pounder large meal I've ever seen. Haven't eaten any fries yet and the box is only half full. At least the drink was filled to the top... read more

McDonald's - Quarter Pounder large 2a meal - Fast Food Near Me - Missouri City, Texas

Service is absolutely horrible. If you go here use the drive thru. They care about the drive thru customers compared to the customers that come inside. Waited over 45 mins for my order inside. After about 30 mins one the of employees deleted my order. Manage did not care at all about it and is very bad with customers. read more

It's what you would expect from a McDonalds. The place was actually clean last time I went. The self service kiosk sometimes work. The food usually comes out in good time but there have been times when it's slow. The service is general is fine. The app is nice because you can order ahead of time so it's ready when you arrive. The drive through is fine. The food is ok. The prices have been increasing and some of the items like the quarter pounder are overpriced now. The burgers are ok, they're not bad but I wouldn't recommend them. The fries are good when fresh. Their breakfast sandwiches and chicken nuggets are good though. read more

How does it take 17 mins to get a mobile order? Then everything is cold! I was so mad and the manager didn't even care, nor apologize for the inconvenience. Seriously this place needs to get it together. I'd rather drive another 10 minutes than come back again. read more

This store service is terrible and been for year. The people that runs it are not customer friendly. Do not go onside to order. Don't do it. 8/1/23, there was 1 empl working the lobby and about 6 to 7 working the drive thru. I ordered my food via app, arrive 5 mins later and had to wait another 20 mins to get my food. And I had to raise hell to make that happen all the while the lobby is filling up. I tried to encourage the poor young girl working by herself to have the mgr get her some help. By the way I only ordered a coffee and plain biscuit. read more

Ordered a cone and a sundae for the kids, and it took nearly 10 mins to get them. Was it packed or busy? Absolutely not! They prepped the sundae first and let it on the tray and then proceeded to work other orders while the sundae was melting in the cup. We had to ask for the cone twice before we got it. She finally filled the cone and then held it in her hand to complete another order. Also, a lady after us got her order before us, but her order was messed up to. This kind of service is pathetic. Only reason we stopped in was for a quick dessert and it was a fail. read more

Worst McDonald's in Texas. What is the point of curbside if they never bring ur food out. They give you attitude no ketchup no sauces either even after you asked them. 0/5 stars but no option for that. read more

Stephen is a great crew member came yesterday food were fresh he was very respectful/ professional I give 5 stars!!!!

NEVER going to a McDonald's again after today! Usually only go here for coffee anyway but today I ordered a coffee and a hash brown from this location. I was told to pull up in line while they made my coffee, & as I'm eating the hash brown I notice a *WHITE WORM* inside the hash brown.... I told the worker about it and she simply apologized and walked back inside. Absolutely disgusting. NEVER never again. read more

Absolutely horrible customer service. We visited this location last night. After waiting at the counter for a few minutes without any acknowledgment from the staff, we got the attention of a young woman. We asked her if someone was going to take our order and she looked around like she was looking for the person that was supposed to be running the front counter, then said "probably not", then quickly walked away. I've visited this location many times in the last 15 years. After this experience we will never come back. read more

Went there today and got 4 caramel frappes, 3 hot n spicy's and a basket of fries. We went to pay and instead of making it the $6 bundle, they made it separate and charged us more. Went up to the other window where there was terrible customer service when I asked if there was anything we could do about it. Then the manager came and said that it was our fault and that he couldn't do anything about it. Ended up paying 2 extra dollars just because they were petty. Also, the fries were really salty and the sandwiches were poorly made. read more

The service was fast and food was decent. The play place is very nice. It has an open space for kids to play...a projection screen for a bit of monkey see monkey do and lots of tablets for the older kids. My only complaint...the floor is a bit greasy and could cause a slip. read more

Worst experience of any McDonalds. Fries are cold and burgers are all wrong, they correct the burgers and they are freezing cold. read more

KICKED out of McDonalds in Mo City - I wanted to get a big mac and some new glazed chicken strips...but 5 yr old grand daughter wanted cane's chicken...so I drove through cane's and got her a kid's meal ...then went inside the McDonalds across the street...sat her down with her food and before I could get up and order my food - we were kicked out. The manager came to our table and demanded that we leave - said no outside food allowed and walked us to the door. read more

Clean and fast service. Ample seating for large groups. Food is great and a/c is set to cool in play room for kids. read more

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The drive thru man is the rudest individual I have come across. I am visiting and went 3 times...same person and he was incredibly rude each time. The food was great but they need to train him on being a nice human being . Rushed you and was very sarcastic. I will never go back. read more

ok i have to say this but this mcdonalds did put a mistake on my burger putting ketchup and pickles like really mcdonalds??but i still like this mcdonalds read more

Went to this McDonald's this morning for coffee and sausage biscuits. Went through the drive thru, paid my money, proceeded to the next window to pick up my order. After waiting a normal period of time for my order, I honked my horn, no response. Later I said "hello", no response. Then I honked again, n response, I could see workers inside doing nothing. Then I said "hello" again, a girl finally came to the window, appeared angry. I asked what the problem was, she replied 'I'M WAITING ON THE BISCUITS" with a very nasty look on her face. Then when she tried to hand me 3 cups of coffee, I asked for a carrier. She replied "we don't have any". Thank goodness I had one in my car!! I'm shocked that this type of service is permitted at a public business, must not have any training!!?? read more

This is a beautiful McDonald's restaurant. The decor inside is very modern. It's doing a nice job. Tbet are efficient and getting the food out on time. Hot and fresh. Customers are comfortable reading books and hanging out on their computers. It feels really comfortable like a place you would want to be. My daughter says the syrup for the pancakes is too thin and it should be a thicker syrup. She would also request that you back off on the sugar a little bit. That is a shocking statement in itself! Love every type of person is represented...love this area and how McDonald's embraces everyone. read more

McDonald's - Fast Food Near Me - Missouri City, Texas

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I preferred going to this Mcdonald's over one that's about 5 minutes away from my house, why? because at the beginning they had great customer service, great management etc. But after today's visit... I had to repeat my order to the cashier THREE TIMES! Manager Marina (got her name from one of the workers) she needs to make sure she trains her people before putting them to the task so this can be avoided and I or anyone else won't have to repeat a 3 item order THREE TIMES. Better management skills please. read more

Over 10 min in drive through ... after I ordered. Last time they forgot part of my happy meal. Needs new management I think.