The worst service you can get at McDonald's. The food is good it's McDonald's. We tried the new items we don't have in the states. We liked it and that's where the 1 start is for. read more

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This location is attached to an Esso Gas Station. Great place to fill up your car and get breakfast before you go on your way. McDonald's are pretty much the same everywhere so there's not much to say about the food. What I can say is that they seem severely short staffed. You have to wait for some time before someone takes your order. Then to wait some more for the food. Good thing there's a newspaper there to pass the time. read more

McDonald's - three bags of fried food - Fast Food Near Me - Niagara Falls, Ontario

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Look, I understand some services decline during COVID, but this location has consistently got our orders wrong through skip or even at location. Every time we go here we have to park and wait for our food. Today they forgot a McDouble, last week they forgot to even make our order on Skip. We waited 45 minutes to find out nothing was being made. Another time we had somebody's order delivered to us, a completely different order. They're disorganized and understaffed. It's a joke honestly. The only reason we keep returning is because it's the closest location by a mile, but honestly it's just a mess. Recommend avoiding this location entirely. read more

Sunday morning, we stopped at the McDonalds (5486 Stanley Ave, Niagara Falls ON) Preceded to the drive thru to place our order 4 McMuffins 1 hash brown and 1 coffee, simple order. We paid at 11:07am Sept 23, 2018 and was sked to pull ahead. There were a few cars around and no safe place to park, but we did. We watched 5 other cars go thru and get parked after us, they all got the orders before us. We then backed up to the drive thru (blocking it) and asked the girl taking orders out to cars, to get the manager please. Then over a minute later another girl can with our order, I again asked for the manager and she refused me, so I got upset and yelled asking for the manager. At this point we no longer wanted food just our money back. The manager (Sherrissa/Carrissa I think) came out and said we needed to move, and I said I would, but I wanted my receipt she had in her hand, I asked 3 times. After she refused to give me the receipt, I said now I want my refund, she screamed and yelled then threatened me by saying she would call the police. I never did anything wrong I wanted my receipt for food we never received, or a refund and she refused every time. I said 3 times I would move when she gave me my receipt and each time she refused. I pulled up again and parked to go with her in the store for my refund, I was a few seconds behind her and she went straight to the back almost to hide and started doing other orders and ignoring me. I had to yell and raise my voice to get her to come back the front. Finally, at the cash I now got the receipt form anther employee and she asked for it. I put in her hand and she dropped her fingers, so it would fall on the counter and said, "pick it up and pass it me NOW!" I do she did it again the exact same thing. The third time I place near her wrist, so she could not drop again and talk to me like I am 5 years old. Refund completed at 11:27am Sept 23, 2018, even the cashers were looking at her like what are you doing and looked shocked. read more

Wow, other than super friendly service, the location is abysmal. Understaffed, tables dirty, drink area dirty, soda fountain (picture after wiped down by us) not working (no carbonation for Coke products). Fresh meat Quarter cheese has not made it to Canada, so warm dry patties. Fry oil needed changed. If this isn't a corporate store the franchise license should be pulled. Sorry, but not remotely indicative of what one expects in quality products. $30 for this disappointment, save your money, go elsewhere. read more

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Service is sooooo slow .... the people who work here are rude and slow. I'm not sure what management is doing to screw up a Mc Donald's Don't come to this location unless you have tons of time and patience read more

... my friend at Niagara college worked here part time and swore they had rodents! Brought it up with the manager - Sunkdeep' she said they had worse in India and that it didn't affect the food.. disgusting read more

My friend and I went through the McDonald's drive through located at 5486 Stanley Ave Niagara Falls (right off the QEW) and ordered 2 sausage egg mcmuffins. (I noticed they have a surveilance camera located outside at the drive thru).The young lady at the window took our money and told us to park our car at the side and wait til someone brings us the food. We waited almost 10 minutes and no one came. My friend went inside and asked the lady at the cash register where is our food please and she looked confused. My friend had to explain to her that we ordered and paid for 2 sausage egg mcmuffins at the drive through and been waiting almost 10 minutes and no one came out to give it to us. She then looked for it behind her and noticed a bag sitting on a counter where they prepare all the food and then she gave it to my friend with no receipt. My question is why was the bag just sitting there and my friend had to go inside to get it? Usually when I buy the same sausage egg mcmuffin at other Mcdonalds they serve it right away and its hot, we noticed it was warm. They need to improve their services thats for sure. read more

So u have been to this location numerous times and every single time the order is incorrect.so frustrated and try to call the place and never any answer !!! Guess I have to go above this store level read more

Probably the worst McDonald's in Niagara falls. Been this location twice. Both times were hysterical. Loud mouth employees. And they don't know how to put your whole order in the bag when you go through the drive thru. McDonald's is probably the best job these people will ever have in their lives. read more

Worst experience ever at a McDonald's! I went to the second speaker...I know...my first mistake lol the lady said please wait a minute...no issue there...I waiting til the third car from the other speaker had their order taken before saying hello anybody there 3 cars just passed me. The lady said sorry for the wait can I take your order. Nobody apologized after I explained what happened...seriously??? That's bad customer service. I'm not looking for free food. A simple sorry would have been ok. Mistakes happen I understand. Ok rant over lol read more

The costumer service was so bad I could you not, our table was dirty and we asked them nicely to clean it for us, my aunt, my little brother, my uncle when and asked and they kept saying "alright" when my dad goes and asks them this guy talks in a rude tone and says Oky we'll clean it, like sir it's your job to keep the place clean, and I know the person who ate there should have had manners and cleaned it kept the table clean but no. Then 5 minutes after someone comes and cleans the table. The thing is after eating I went and talked to the guy who was rude to my dad and he said "we'll be had something else to do first then he would have came to clean your tables" like sir I'm sorry am I supposed to know the conversation that happens between you and your coworkers??? Like it's embarrassing for some 15 year old to teach you manners and costumer service, like if you wanna be like this go work at the Karen's restaurant. read more

Service super slow. Useless. Go to another branch. They are slow on service. Washrooms aren't clean. Disgusting overall.

Service is very slow, servers are rude. Place is very dirty despite having lots of employees working. Washroom is especially disgusting. Also, the order is incomplete. This location missing all the important ingridients. And "Maquil", dont be LAZY, if A thing in the store needs attention that even the customer pointed it out to you, IF YOU DONT WANT TO DO IT, atleast tell your manager so someone else can do it. Dont just nod and walk away as if nothing was said to you!! read more

Only reason for 5 star review is because it feels like you're receiving a hard 5 star from the awful service . Why should it take 15 minutes to get a coffee ,? read more

I was robbed of $500.00 here this morning! My family and I were at this McDonalds on April 15, 2018. We left McDonalds at 10:15am and then 5 minutes later I realized that I forgot my purse. We turned around and went back and i asked the lady at the register if my purse was there. She went in the back and told the manager...the manager told her where it was and then the lady brought it out to me. The first thing I did was look in my little zipper compartment inside of my purse where I hid $500.00...it was gone! I asked a lady who was working there who handed it in and she didn't know. I told her that all my money was gone! She gasped and said, "oh my god!" and went and got the manager. The manager came and I asked, "who handed in my purse?" She said that it was a Pakistan male with a beard. When I told her that all my money was gone, she just shrugged and said, "well, it was busy in here." My husband and I then went to where we were sitting and the same people were still there. We asked them if they seen anyone hand in a purse and they said no. I don't understand how in 5 minutes a gentleman would have rooted through my purse (in the middle of a busy Mcdonald's) and find the $500 hidden in a side pocket of my purse!!!! Someone had to look in my wallet, find nothing there and then further root through my purse to find the hidden zipper compartment...I really hope that it wasn't the manager who took my purse in the back!!!!!!!! It doesn't make sense that a gentleman would root through all my personal belongings in my purse within 5 minutes, find the compartment, steal my money and then hand my purse into the manager! I really hope that the person who STOLE my money is happy with themselves because they ruined my son's birthday! We stopped for breakfast and then was going to go to the waterpark! We then had to turn around and drive home in a nasty winter storm. I can not wait for Karma to get this thief!!! read more

I work here, these managers suck. Lol service is slow and managers are sexist. Never seen a girl clean the lobby. They give out illegal schedules (less than 8 hrs between) and don't report work injuries. That's two laws broken read more