This is one of the best Mc's I've been to when it comes towards customer service in-person(both around the KC area, and any mc's I've been to around the country)! I've ordered in the app for curbside pickup, staff is 99% right out the door, and they even carry a sauce and utensil tray (I haven't been to any other McDonald's do that, that's like cfa-level customer standards)!! This McDonald's is def my go-to when I'm craving it read more

Definitely the cleanliest McDonalds in the country. From dining area to restroom, surprisingly no code. Great customer service. McDonalds burgers are still not the best, but this one is different since it came out clean and organized. Please keep your team like this forever. Thanks read more

Maybe they are under new management now, not really sure but apparently their systems were down this morning and they still managed to get my whole order right. It's not like I had something small and simple, I was ordering for 7 different people so I'm glad they got it all correct. read more

Would give 0 if I could I have been to this one multiple times constantly mess the order up. Today I ordered just three burgers with Mac sauce I get charged for it which was fine open the burgers up guess what no Mac sauce this place is a joke the employees clearly just want a paycheck. read more

This McDonald's is better than the ones I went to it was pretty clean the workers there were nice and the hotcake and hash browns were amazing it's a bit pricey though still recommend this place. read more

I'm used to hit or miss with McDonald's. Was in town for work and this was the closest fast food restaurant. Everytime I went everything was fresh, never any bad attitudes, or long wait times. One of the best locations I've been to. read more

McDonald's new Strawberry Shortcake McFlurry is a 10/10, however the the wait is not. Every time I go to McDonalds in the evenings, it seems to be very slow moving. Ice Cream was great. Use the app for great deals everyday. read more

McDonald's - Strawberry Shortcake McFlurry - Fast Food Near Me - North Kansas City, Missouri

Ordered and paid for a sausage egg McMuffin and they did not include the egg. This is the second time they have messed up my breakfast order. read more

Not only did they forget the sauces that I specifically asked for, but they severely undercooked my double quarter pounder... read more

McDonald's - My severely undercooked double quarter pounder from the North Kansas City McDonald's... - Fast Food Near Me - North Kansas City, Missouri

Rude, unhelpful, the only reason I stop is for there Frappuccinos , I have the app and you can't get it to work correctly at that location.

Our best McDonald's experience.... Vicky the Mgr is awesome. Kind, friendly and patient. Thank you for your great service!

The lack of any urgency and customer service from this fast food location is absolutely awful. Usually a mostly automated food spot is fairly quick, it this location especially, is poor at best. Nobody seems to care about any sort of speed in getting orders out. Watching staff on cell phones while drive thru is piled up about 20 deep and a line inside literally waiting almost 30 minutes for food is extremely awful. McDonalds, so better. 30 minutes to receive food (fast food) is pathetic. read more

This is the best McDonald's experience every single time. I have had one rougher experience with having to use the robot drive thru but that was it. I work nights and every time I come in my fries are hot and fresh, my food is hot and fresh. Even if they are close to closing or are understaffed my food is hot and fresh. The customer service is great as well. I love this McDonald's. read more

I placed 2 orders now with your app. You billed me both times and took away points and weren't even open. I deserve to be credited. Never order from here. read more

I disagree with the other reviews. I thought the people were really nice. We got through the drive through quick and the food was hot which is really all I'm looking for with fast food. read more

We all have uttered this at some point. "I wish there was a zero stars selection." Ladies and gentlemen, today I am requesting a -10 star option. This has to be the absolute worst McDonlald's I have ever encountered. To say it should be reduced to a smoldering hole is WAY too good for this place. Up until my last three visits, they were doing okay, but after my last three visits? Abysmal is a complete understatement. Let's discuss my last three visits: Visit 1 (Breakfast about 9:30 AM): The restaurant was busy and they may have been training a new person. I got to the window, and the read me an order not mine, then they read me my order and charged me accordingly. Before I pulled off, I noticed my order was wrong and it wasn't even the order they quoted me. They corrected it, but they behaved like I needed a Papal dispensation to get my correct order. Bad move. Visit 2 (After work at 11:15 PM): Wanted to use by BOGO Sandwich coupon on the app. Had to argue with the idiot at the window who said what I ordered was not eligible. I showed her the terms and she said she didn't understand the app. TRAIN YOUR PEOPLE!! Visit 3 (After work at 11:20 PM): The drive thru was packed, so packed, a couple of cars almost wrecked trying to be the first into the line. After a 15 minute wait, I placed my order an again, tried to use the BOGO and this time the girl said "We can only process it at the window so we can verify it is valid." WTF?! OK, my coupon expired at midnight, but I had 30 minutes. I should be OK, right? WRONG. I get to the window at 12:03 AM and I'm told the code doesn't work. I argue is it my fault you kept me in the line for over 45 minutes? Seething, I drove away without my food. Needless to say if I was starving to death, I would crawl past this hell hole and risk dying. Never will these morons see another ed cent from me. They should all be lined up against a wall and shot were it not a complete waste of bullets. *drops mic, flashes deuces, and walks off the stage). read more

THE RUDEST PEOPLE! I know it McDonalds but damn. I just bought this "coffee" I don't see or taste any coffee, just cream and sugar. It's disgusting. read more

McDonald's - Hazelnut Iced Coffee - Fast Food Near Me - North Kansas City, Missouri

Every time I think I'm just going to quickly grab something to eat, and make the unfortunate decision to go to this McDonald's, I end up waiting way too long in the drive thru. Tonight was no exception. When I pulled up the 3 cars that were in line were already at the windows waiting to pay and get their food, and there were no cars waiting to order. I still spent 10 minutes in the drive thru. It was my first time ordering a #8, 4 piece chicken strip dinner. I could not believe it cost me $8+ when I got my food. The chicken strips were tiny (about the size of 1 1/2-2 chicken nuggets stuck together) and they were so tough that I could barely saw through them with my teeth. I'll never order them again. My fries were only moderately warm, and already starting to get rubbery. The one positive thing that I can say is that the drive thru attendant seemed to be working alone (hence the long wait) but she was very nice. read more

The food was horrible, burger Patty's were burnt , chicken nuggets had a weird taste and texture

1 star is a savior for this place. Waited 45 mins the finally come to the window and say no your 3 burgers aren't ready. Just awful

workers were very rude. we got dirty looks and glares while we were eating and felt unwelcome. they were also yelling to each other about us not cleaning our mess but eventually cleaned it up. but either way is it not their job? we got old and undercooked nuggets, the fries were old, and the sitting areas were messy. overall experience wasn't good. read more

Went to counter twice to order. Ignored twice as employees talked to each other. Bad service and bad attitudes. I understand what their rating is so low....and I'm adding to their low rating. No interest in or respect for customers. They seem to just be passing time here only instead of serving people. read more

This was awful service and it was extremely slow. The lady at the drive threw on 9/24 around 11pm was extremely rude & basically threw the food in my car. I told her I had a deal on my phone and she basically jerked my hand to see the phone and said "let me see the code thanks." Very rude. read more

McDonald's sorta is McDonald's no matter where you go. You're going to end up getting some dumb kid that couldn't find his/her way out of a wet paper bag and you'll be lucky if your order is anything close to right. This McDonald's maintained the status quo. Nothing great, nothing horrible. read more

Came again today because it was convenient however it's not any better. The workers and management have no pride in their work or the store. Owners would be best to clean house and start over. Maybe employees, including manger,who have nothing to do, come out and clean the lobby instead of standing around. It's filthy and stinks!! No pride whatsoever. Really sad! And still can't get food right! read more

How about the workers who aren't doing anything behind the counter, come out and clean the lobby. Its pretty disgusting. The owners must be proud of the 1 1/2 star. Trying to give 1/2 star but it wont let me. read more

I usually come at times when they've just cooked a fresh batch of fries and it must be often because 8/10 I will hit that time. Otherwise the food is pretty standard tasting compared to most competent McDonald's. They are very accommodating even now that they've moved past the grand opening phase. read more

I wanted food but you know they were slow and didn't wanna take my order I was in line for 30 minutes. Now I'm late for work

Worst McDonalds ever....It is a very busy place due to location I assume. So for the guy taking orders...why don't you watch cars on your monitor so you know when to ask for orders instead of continuing to ask when the car in front has only moved about 5'....duh, the next car can't even see the menu yet. Fries were soggy - horrible! Didn't ask what size meal you want so they assume a large - really? If not specified - assume medium. But aren't you supposed to ask for those of us that don't frequent fast food joints? #shouldhavegonetoburgerking read more

I have been in the drive thru 15 minutes waiting. They haven't pulled a single car to reserved spots to keep the line moving and it's not even 12am on a Saturday it's only Going to get busier. What is going on? Just go to freaking Burger King across the street. My receipt says I ordered at 11:27 and got it at 11:49. My fries were cold when I specifically requested fresh one so I immediately had to hand them back for the window and then wait for new fresh fries. Horrible. I've worked for McDonald's before it's really not that hard. read more

A McDonald's that will screw you. I took in a survey code to get a free sandwich and they wanted to charge me $3.89 for a buy one get one McMuffin. Didn't want one but was told I had no choice. Was told that I couldn't get anything different. What? The cost of one McMuffins is more than the two biscuit egg sandwiches? What gives? She was insistent that I couldn't get anything but a Egg McMuffin. I won't go back there. Watch you $ carefully that this one. read more

I must say this is probably one of the worst McDonald's if not the worst I have ever been at. One star is too much. The owners the Bells should be ashamed to have thier names attached to this place. The customer service is terrible. They never greet you with any common courtesy or just plain humanity. They give you change with no " thank You" or see you next time. I asked to speak to the manager Alex and this jerk off greeted me with " what's up man?" And after hearing the issue laughed and walked away. Wow! What a poor representation of your business! He should never be placed in charge of anyone . This is probably why the staff has little to no people skills. I will do my best to tell anyone and everyone to stop giving any McDonald's owned by the Bell family their business or hard earned money. I will post, tell people, call corporate,do whatever it takes... I am sure it will not have much affect on the bottom line but anything taken away from this awfully managed place is worth it! It is no surprise that it has terrible reviews! read more

I have fairly low standards when it comes to fast food drive thrus, but the crew here couldn't even live up to them. They forgot the chocolate milk on all 5 of the happy meals for my kids, half of the fries were upside down in the HM boxes. All of the fries that we got were cold before we got home. All in all not a good visit, and not a good value for the money. read more

I travel with my job and end up in the neighborhood of so many McDonald's that it's hard to keep count. But I can honestly say that this McDonald's is the worst McDonald's that I have ever walked into. I started out in the drive-through and after waiting for 25 minutes because nothing was moving I figured something was broke so I went inside the lobby is disgusting the counter where they take your order is dirty and disgusting and the people that work there act like they have no idea what they're doing which would make you think this was true because my order was wrong twice. The overall attitude of the people working here is completely lacking in any type of professional manner. But getting off my soapbox here again whoever is the manager of this McDonald's needs to be fired as well as everyone working there and someone needs to start all over. read more

Every time I come here, I feel like I take another shot to the nuts. I either get old ass fries, super slow service, or somebody telling me they don't serve that after midnight even though it's on the after midnight menu. But what do you expect? McDonald's is Satan's Land. read more

These wise ones are open 24 hours . But then I get told they have a daily cleaning which is a time they don't take orders . So , they aren't open 24 hours . read more

i have never waited in a line for 40 mins I understand them being busy but literally 40 mins are you kidding

Compared to the McDonald's back home, this place is pretty nice. Got my food in a very timely fashion and everything tastes fresh. One of the best McDonalds I've been to. read more

The place is a disaster. Worst McDonalds on the planet. They do not monitor the call box appropriately and when you do get their attention, they make it clear that your visit to this establishment is nothing more than a annoyance. Then you get the privilege of waiting in line forever, to the point that you, and others in the line, are forced to take your business elsewhere. After ten minutes and no movement, I left for the BK across the street. Was in and out of BK in less than three minutes with hot fresh food, saw the same poor people still waiting in the McD line as I left. Sad indeed. Will never try this place again. Need to have a rating of less than zero just for this special dump. read more

Better off stopping at 7-11 for that hot dog that has been on the warmer for 3 days. Tonight will be the last time and I should have learned my lesson long before this. Fries are always cold and I have come to accept this, they end up on the highway after 2. Tonight the nuggets were cold also, and I don't mean they "weren't hot", I mean they were cooked two hours ago and someone forgot to turn the heat lamp on kind of cold. I get a sweet tea that apparently doesn't need a straw. I'm not even upset at this point but just blame myself because I should know better. I call to tell them they need to hand out straws and their food is cold. I get the straw part out and the guy says "ya" and hangs up, so now I'm mad, I call back and they won't answer. I get back to the place and request a refund because the food is cold, guy takes the receipt and ducks back inside without letting me finish or asking any questions. Someone else comes back to the window and says "here ya go" with the $. Nobody wants to fix the issue and the store won't miss me I'm sure. read more