Went to the drive through at McDonald, the person told me they have a problem with their app system and they can't see my order, I asked what should I do then, she said she doesn't know. I spoke with someone else and eventually got it sorted out. Frustrating experience read more

The slowest McDonaldo's ever. There is alway a very long line in drive through. It moves very slowly. If you go inside it's a touch faster but ridiculously slow. read more

McDonald's - Fast Food Near Me - Norton, Massachusetts

5 STARS!!!! I went to this McDonald's and I kid you not this was the single most glorious Big Mac I have ever graced my buds with. I also stole some of my brothers shake and it was also glorious. the man who took our order very graciously served us our glorious meal. nuggets were very crunchy. We then ate our meal and the ambience was ambiencey quite glorious! read more

Ordered breakfast b4 11, get there & no breakfast. I better not be charged! Also the lady at the front window raised her voice. Very unprofessional read more

This location forgot to give me an item. No problem, I'll notify them and let them know. It's been almost a month and ONLY now are they offering a refund AND I can only receive it if I show up on person. They refused to communicate with me, closed cases that I opened to report the issue, and just copy and pasted emails to me until weeks later when they offered to call. That took another week. I don't like to complain about businesses but they need the money more than me? If you don't receive something, you don't deserve your money back. If you do deserve a refund, make it as difficult as possible to obtain? read more

We ordered an ice cream and a milkshake they had us standing here for 25 minutes. When we asked about it, they came from the corner with our food within 30 seconds, so that means they had our food prepared, but had neglected to give it to us. The workers had a poor attitude when we confronted them. Let me not forget to mention that the workers were just on their phones, not paying attention. Overall I am very disappointed about the performance of the employee. I hope in the future they learn to have some respect for the customers. read more

Good Food, Take FOREVER to get us food. The service is overall terrible. They need more workers asap. I cannot come her and wait 10-15 mins every-time for some fries and a burger. read more

Holy moly, you think after getting a total renovation they would be top notch, slow service, stale bread and actually smelled so bad we threw it out. read more

I know it's just McDs, but the lady at the window in the morning is the worst customer service person EVAH! She's been there forever, never changes. Super rude to everyone. It's so bad, it has to be a joke, but it's been going on for years! I feel like I hit the lottery when her voice does not come over the intercom. My disabled son loves the pancakes. Otherwise I'd never go. read more

I love McDonald's but I was very disappointed. Fries were cold. After paying $16 something for filet o fish meal you can't expect cold fries

ate a couple small burgers here a while ago. they both smelled a little odd but I ate them anyway. I was sick as hell for two days. never went back. read more

Great service here. Fast and friendly. It's great because they just renovated this place, and the drive through is really long. Haven't been in yet, but it provides a great pit stop for those clutch, need a meal moments read more

This used to be a solid quick stop for lunch. Lately the meals have been less than satisfying. Today's example is the drive thru line was almost around building so one assumes the food is all hot and fresh especially the fries. You'd think. Nope. They were just above room temp. To make it a daily double the burger was the same way and not customized as requested which was simple. Extra cheese. Nope no mustard , got mustard , no pickles. Got pIckles and extra ketchup got a little sTandard plop. McDonald's fries when hot are really good but the way that queueing is now performed at many locations that's not possible. Wendy's and Taco Bell will be getting a couple more visits a month from me. The restaurant for most visits has been fairly clean. There are a couple of staff members that are consistent in walking around other times no one has walked the floor. It should be a standard job just to wipe and remove debris left by people that should bus themselves but we know a lot do not read more

Amazing nuggets just perfection I do parkour classes in the afternoon so for lunch I eat the warm crispy nuggets amazing every time the person who made the needs a raise But my little sister got a happy meal and got no toy and cold nuggs but that's her problem so five stars read more

I did a mobile order and I had to wait 20 minutes for my food to be ready I been here multiple times and it's always the same bad service

So gross ! We went Saturday afternoon and asked for a chicken nuggets happy meal with sweet and sour sauce and an ice cream sundae . The worker asked if we wanted a "plain sundae". We thought maybe he meant no nut so we said yes . . Also, they had a HUGE sign that the Disney movie LUCA was the happy meal toys . We received a cup of vanilla frozen yogurt no chocolate sauce . Charged 2.99 for it . We handed it back and had to ask for the chocolate sauce . The worker said no LUCA toys and my 3 year grandson got an old Star Wars toy. The nuggets and fries tasted like they were cooked in OLD OIL . The chicken was bone dry . Inedible and not eaten . No sweet and sour sauce in our bag. Worst experience ever !!! read more

placed a moblie order for speed - yet i had to wait 5 minutes at the order speaker before i had to call out for someone to respond then had to wait almost another 20 minutes to get my order. then at the window while scanning the QR code at the window. I was asked "What was I doing!" by an employee, when i pointed out the QR code on the window, I recived no apology just a statement that the the employees were not aware out the QR code on the window to provide feedback. Really? i cant think of a Mcds i been to that does not have that code on the window - Drive a little further if you want Mcds avoid Norton. read more

Really don't know how this place makes a profit, service is awful, the people who work there are rude. The few times i have gone there each time the food is cold. Cold fries are awful. Because this McDonalds is the only one in the area they don't take pride in there service. read more

I have been getting nuggets for as long as I can remember. They are always just tossed into the box 100% of the time. So whoever did this deserves a raise. Actually made my day! read more

McDonald's - Packaging perfection - Fast Food Near Me - Norton, Massachusetts

Terrible, terrible, terrible! Not only is the food more often than not stale and cold, the staff can't get an order right to save their lives! Lived in town 25 yrs and the last 2-3 or so has been the worst! read more

Customer service and efficiency were both fine. I am giving 1 star because we are in a pandemic, and I expect better from a national franchise. Before the window cashier handed us our food, she was holding our bag then pulled down her mask to talk to a coworker; then she put her mask back up, and handed us our bag. PLEASE train your staff on mask protocol. What is the point of wearing one if you're pulling it down and breathing all over our bag? read more

Went today around 11:19 didn't know breakfast ended at 11 the woman on the speaker was so insanely rude for no reason. I get customer service can suck but the attitude was completely unnecessary especially since I wasn't rude to begin with. I ordered fries and they were disgusting and tasted like they were old. Definitely won't be going back to that location. read more

We stopped by here late tonight (5/23), right before close, and got the best customer service from Jay. We hate being the type to impose on anyone right before close but this was a hungry accident and Jay handled us like a pro. Thanks Jay read more

Amazing ppl that work here had a quick 2-4 min convo with the guy at the window about how we would never get a motorcycle and other stuff like that. Has always been like this with great food all the time when open read more

I went in there with my daughter and my wife and the McDonald's looked disgusting in there.And the nuggets and fries looked and tasted dry and nasty.The soda did not taste good. I give this McDonald's a 1 star. read more

Each time I go here for breakfast, I never get my whole order. And their is one staff member who is very rude. Management has been talked to about these issues and apparently management doesn't care because the issues are still happening. The only reason I keep coming back is because it's the only fast food place near my house for breakfast. When it comes to the food, the only complaints I have are the fries and hash browns. It's like they are drenched in oil and the oil hasn't been changed in months, so they appear to be very brown and dry. I tend to not eat their fries at all cause they are just horrible. I go to McDonalds in another town 99.9% of the time. I just don't feel the food and experience is worth my money. read more

I order the simplest meal and these people still don't know how to put a burger together??? They have no other responsibilities than slapping sandwich materials together and frying frozen stuff. This is pathetic. Absolutely disappointing and pathetic. HOW DO YOU FORGET VEGGIES ON A BURGER?!?!?!? If I could I would do zero stars read more

Find another McDonalds to spend your money at. First, the restaurant is still closed and it's still drive through only which is just lazy at this point. Therefore the lines are super long but fine. But then, they often forget something because they're rushing and you have to now go back through the line and wait. When you do that they huff and puff, eye roll and treat you like it's your fault and they're doing you a favor. Happened again today, that's the last time I'll visit this location. You should strongly consider replacing the two nasty day ladies. read more

Some of the best fries I've ever had. Their ketchup is delightful. It's always fresh and hits the spot with every dip. Norton has the best micky d's in the state. read more

WORST MANGER EVER!!!!! This is the worst McDonald's experience I've ever had The manager would yell at us and tell us where to sit they forgot my friends order twice. The manger didn't seem like he knew what he was doing. He was too bossy. The staff was great except for the manager read more

This is the worst McDonald's I've ever been to and I've been to many. Food is just so so. Hashbrowns always seem to be old. The topping on the cake is Miss personality. You all know who I mean read more

They forgot my sauce!!! So sad. Just when you thought you were getting sweet and sour, you don't. Nuggets were good and fries were hot.

I used to work here and it was beyond horrible. The general manager Mike Henry has no idea what he's doing. They can't control a line or get orders out correctly. There was one manager that was on her smoke break more than she was actually working. Th only time I've seen them deep clean is when someone from corporate came. Oh also I got banned for speaking my mind after I gave my two weeks notice and got told to F off. read more

Not fast food ever! They take forever processing basic fast food. Avoid this place it's under staffed. Never again after today. Subway is a much quicker option read more

They need to spend more time addressing the bathroom. Dirtiest facility I've been been to in a long time. Pee soaked toilet paper all over the bathroom floor in the men's stall. I feel like cleanliness should be the number one priority in fast food restaurants. read more

On a scale of best McDonald's ever to worst McDonald's ever, I can confidently say that this location wins the award of worst McDonald's ever. Congratulations!!! My grievances: 1.) Food was almost always served cold. How is this sort of consistency even possible? Day time, night time, fries, burgers, chicken. Ice cream was cold, so good work on getting that one right. 2.) Food was almost always not what I had ordered. I know that special orders can be a bit of a pain, but humor me in to thinking that when I break down and decide to order fast food, if I want my burger prepared without onions that it's no trouble because you are actually preparing it when I order it regardless of my special preferences or not. Seriously, for all you know I am allergic. Don't give me grief, just give me what I order and am paying for. 3.) This one is the most absurd. My mom and I went through the drive-thru one time and paid with a $20. We received incorrect change by $1 so I parked the car so that she could go inside to have this corrected (long drive-thru line). I wait...and wait...and wait. Finally she comes out about ten minutes later. In this time, she had spoken with the cashier who couldn't help her. She waited for the manager to be available and explained the situation. The manager looked at the change still in her hand and looked at the receipt and said "But look here on the receipt. It says you received $xx which is the correct change back from a $20." My mom explained that sure, the computer did the math right but that we were handed back the incorrect amount by the human employee at the window. The manager said that this wasn't possible because the computer had calculated the change correctly so why would our change have been given back incorrectly. Gee, there's this thing called human error. Seriously, are we trying to rip you off over $1? Then, at the end of it, the fries from our order were cold(er) than they had initially been. My mom asked for new fries to be made and was told it would take ten minutes because there were other orders waiting. WAS THIS REAL LIFE?!?! No. Just no. read more

Thank you Richard and all of your management team for caring enough to read your reviews. My compliments to the staff for providing an enjoyable dining experience. I know it's not easy to shift to using "pleasant voices" and it's greatly appreciated. As always the product is spot on along with a clean environment. QSC&V!! read more

I was here on Saturday around 12:30. I went through the drive through, stated my order one item after the next, the nice lady never asked me to repeat myself, got everything correctly. 1st window, I hand the girl my card, she was nice and polite, swipes it quickly and wishes me well on my journey to window #2. With no car ahead of me I put on the gas and approach the window to be greeted with my coffee made by a young gentleman, then my food a few seconds later. When I pulled my McChicken out of the bag, it was something I'd never experienced before. The bun was fluffy! Like freshly baked bread, I bit into it like sweet bread (probably the same amount of sugar.) The bun handler was doing something right, because my McDouble had the same amount of fluffy goodness in its bun. Best burgers I've had at a McDonald's! The coffee that day wasn't great (watered down) but I went back today and the barista redeemed themselves. Was also greeted with fluffy bun's, though the ingredients were hastily put together and my bf's fries weren't amazing. Still prefer this place over other McDonald's A+ Saturday afternoon crew! read more

Gotta give credit where credit is due. I'm used to McDonald's employees either being incompetent or rude. I went in yesterday a little before 11 for lunch and rather than shoo me away the nice lady took my order and just said it'd be a few extra minutes. Nice to get a nice person who could take my order correctly. Of course the guy who handed me the order was rude and gave me a look, guess can't have everything. read more

This McDonalds sucks. Cold food, Old food. Order right about 1/2 the time. Find another fast food place. I have given up on this one after trying several times. read more