We come here often for drinks and occasionally get food. The staff here are so friendly and quick. They are nothing like previous people have stated, at least not that I've experienced. Very nice employees. read more

My burger from this MCD's was absolutely the most disgusting thing I've ever had from a McDonald's! The bun was falling apart stale, the meat was cold like it had been lying around all afternoon and the fries were so over cooked and cold! One bite and I threw it out the window! This place is the shi**est McDonald's restaurant I've ever eaten!! Please someone closed this place or hire a whole new staff!! read more

Visiting from out of town. While here we walked from the hotel to this McDonald's and the door sign said lobby open until 11. It was 10:01 and they would not let us in. read more

McDonald's - Sign on door with hours and the lady that told us to go away. - Burgers Near Me - Oak Ridge, Tennessee

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YOU NEVER GIVE ME SAUCE i ASKED for a medium and u GAVE me a large and NO sauce. how are u going to give me a large fry and no sauce. AND u gave me a drpepper instead of a coke. wtf am i gonna do with a dr pepper. i ASKED for a coke. HOW am i supposed to eat my meal with no sauce?? how are u gonna mess my meal up when it CLEARLY said i wanted sauce and a coke. read more

Absolutely the SLOWEST drive through we have ever been to. Every single time!! I have worked fast food drive through and I can't even imagine what could possibly be the problem to be that slow. It's amazing! read more

Waited at the counter for my food to be made. It came up, two separate employees unwrapped my burger, peeled back the top to see what was inside and then slapped it all back together. Neither one was wearing gloves. Time for a health department inspection. Never ever again will I be desperate enough to visit this location. read more

TERRIBLE CUSTOMER SERVICE. All of them are so rude, yelling to their friends while you're paying for your food. Vaping on the job.

Not my best Mcdonald's experience I visit McDonald's fairly frequently and so I have become used to the level of customer experience that most of these restaurants follow. At most other locations that I have visited, the staff is friendly, the place is clean, orders are taken in a timely manner and customers, generally, walk away happy. That was not my experience at this location. I walked into the establishment and should have known that this may be a different experience. Some lights were out. There was food and an empty cup in front of the counter on the floor. People were waiting to order and to receive their orders. The staff was harried and the manager was rude. In fact, the manager yelled at an employee that was trying to help a customer that had been waiting to order for, easily 5 minutes. I was sure to get my order and leave as quickly as possible to minimize my time in the atmosphere. I was extremely disappointed and was reluctant to even rate it but want to make sure that anyone wanting Mcdonald's in this area may want to choose another location or try the drive-through. I hope for the sake of the employees and the customers that the experience improves soon. Good luck. read more

I guess I shouldn't be surprised the rating is so low. terrible here, best check your order before you leave because it's probably wrong. awful, would never recommend. read more

Fabulous service every time. Kind people, and the drinks are ice cold and refreshing. The burger order is always correct here, and i have a difficult order. Thankful to live near by this Knoxville gem! EAT HERE read more

Ordered online, got my order wrong, gave it to someone else, brought it back to me but was missing something. So I went inside and told them that they were missing something, only to be told by the person who got my order wrong and gave it to the other person, that I was wrong that there wasn't anything missing. The manager on duty picked up the phone and didn't give me any indication that she was actually sorry. That her staff was rude. It kind of sucks that you know you order food and you expect it to at least be right and if it's wrong they'll fix it because you're paying them. I didn't expect any freebies, I didn't ask for any freebies, I just wanted to be told that that person who was rude, would be trained again. At least, at best I would have liked an apology from the employee. I honestly don't think they deserve a a star at all if you want to go to McDonald's find a different mcdonald's, there's two in town I believe. Go to the other one not the one at 400 Illinois avenue. read more

Asked if they had Coke Zero employee Kept saying diet I said no Coke Zero kept saying I don't know so finally I said I'm confused I'm just trying to get a Coke Zero. finally found out it's just diet. so I said that's fine I'll take water as I didn't want diet coke. come to the window they've Charged me for a bottled water it's 70 cents no big deal. I say no I want a cup of water. manager Ashley says if you get water with a combo you have to pay more I say no every McDonald's I've ever went to I say I want water instead of soda they give me a cup And don't charge me extra how does that make Sense. I called to clarify if I would have gotten soda they wouldn't have overcharged me. it's just 70 cents but the audacity to tell me it's my fault . read more

Went through this evening and had an issue with my order. The manager came to the window and was incredibly rude and talked to me like I was a child and upon fixing the order slammed it down on the counter. The guy giving the food out at the window was polite and would have made a hell of a better manager than the older lady that I can only assume was the manager. If dealing with the public isn't your thing there are plenty of other job options in this day and time. read more

Put in a mobile order to find out the dining room was closed due to staffing - completely fine. Waited in the drive through for an hour the line did not move. Left due to other obligations. When I returned later that day to sort out the issue I spoke with Kayla who was absolutely amazing! She explained I could come back that following Friday and get my order made. I attempted to do that. I got there early planning to have to wait. After half an hour my order was not even entered in. I still have not gotten my order that was paid and would not recommend coming here if in any kind of urgency is a factor. read more

I have mixed reviews for this McDonald's because breakfast is always spot on, but I went for dinner in a hurry and didn't receive what I ordered but I didn't have time to run back. Ordered a Big Mac with no bun and opened it to a bun with special note taped on the box saying no bun. Then my son wanted honey mustard, so when asked for sauce, I mentioned it, but when we drove away there was none. He was super bummed. I'll go back, because the food is typically hot, but I'll double check the bag first. read more

McDonald's is ok when their food is fresh. I hate the way its set up for ordering your food when you go inside to eat. That's just saying that the employees are lazy and they don't want to be bothered. read more

Lobby locked at 1pm. Drive through wrapped around building. Can't just sit down for lunch?

All I can say is Really!!!!!! I'm not sure how this restaurant stays in business. Its funny how the McDonald's on the oak ridge turn pike can at times be a decent and the one at the Illinois location is totally unbearable. I'm not really a big Mcdonald's fan but we do enjoy the frappe that they serve. My question is how do you mess up something that is premade and all you have to do is add crushed ice and the toppings? But yes the one on Illinois can mess up anything. That's all I have to say. read more

i dont usually review on here much less a fast food restaurant, but this review is more towards the management. we came kinda late (about 10:20pm) and the only person working was a 17 year old worker, and that's it. he was doing food, drive thru, everything. read more

the staff is the best , the general managor is the best i just love them and the food tasted like it was home made

Service is so slow and this store is one of the dirtiest I've ever seen. Not a clean table in the whole place and I'm only one of three customers here and only two or three in drive thru. The fries are all gross low theyre using old oil. Yuck. read more

5 mins · Daughter in law and Grand daughter are in the Oak Ridge hospital! Food poisoning from there! New Years eve they are in the hospital, they had double cheeseburger, French fry, and chicken nuggets. This is not the first time we have had a problem there. My husband a few months back got Ice tea that tasted like cleaning fluid. We thought with your makeover things would be different but apparently they are not! read more

Saturday Sept 17th when I pulled up to order in the 1st lane the girl put me on hold then proceeded to take orders in the 2nd lane from cars that pulled up after me. Finally got her attention and placed the order. When I pulled to the 2nd window she asked me to pull over and wait and she would bring the frappe I ordered to my car. After a 10 minute wait I finally had to get out of the car and go back to the window and ask for it. It had been sitting there melting the whole time. Got home with cold food and a melted frappe. I'm done with Mc Donald's...... read more

Employee was outside smoking a cigarette while I was sitting in the drive thru. The employee finished her cigarette walked back into the restaurant and proceeded to not wash her hands and make an ice cream cone for a customer with her bare hands. read more

On August 4th 2016 8:30 p.m. went through the drive-thru ordered my meal, proceeded to go to the first window to pay, when I pulled up the woman at the window who was an African American woman proceeded to make a comment on the American flags that I have on my truck. The comment that was made was that the first time I seen someone driving with American flags and not Confederate flags, I said really then she proceeded to tell me if I knew what the Confederate flag really means, which that I told her I don't think a lot of people know what it really is but some people like to make up their own ideas about it. The woman proceeded to tell me that the flags are racist and it represented slavery, and all white people are were slave owners and slave drivers, at this point I said I don't really believe that is completely right. The African American woman stopped me in mid-sentence and said no white people own slaves and white people think they're their best to race and put down African Americans, first off I come there to buy a cheeseburger not to have a conversation about racism, second of all how dare anybody say something like that to somebody's face that's just pulling up to pay for a cheeseburger. My point is is I went to a restaurant, went through the drive-thru, ordered a meal, and was completely attacked over having American flags on my truck which I'm proud of my country, and had to listen to a story about slavery and racism which I not alive for, and did not deserve because I'm not prejudice. I am posting on Yelp and given a one-star for the simple fact that I cannot believe in 46 years I have never experienced such rude customer service ever in my lifetime and I'm from Jersey. read more

Usually I go through the drive-thru and end up in the reserved section while they slowly make my mocha frappe. Today I went inside for breakfast. Not only did they forget me after I ordered but when they asked me if I was ready to order (again? Really!) they got my order wrong and took forever to make my mocha frappe. This is the worst McDonalds Ive been to in 6 states including both coasts. No stars for you. Bad store Bad (Except Yelp wont let me post until I select a star ) read more

Ordered a item from menu clearly advertised...they then claimed they no longer had that item at that price and blamed maintanance for not pulling sign..the ladie i was ordering with was very rude and didnt take the time to listen to me she just moved to the next line over...when i explained that tho they no longer had the special but where advertising at a specific price they had to sell it to me at that rate due to false advertising...at this point dealing with the ordertakers ignorance of customer service i was no longer willing to eat at this location..i simply suggested if they knew enough about the promotion to know its no longer ava they should post a handwritten note over sign stating it was no longer ava...called them once i got home to speak with a manager..who was cool but told me to call hq to complain...judging from the other reviews and local tallent pool they could use stronger managment...not only was the ordertaker rude this time but every previouse time i went to this location..same one ...meth teeth 30s 40s? Brown hair..if you dont like your job find a new one...mcdonalds step your game up...side not i went to mcdonalds near farragut..100% good customer service,hot food, smiles, friendly and clean...its not mcdonalds its the staff read more

Went 8-20-13 I stopped there to get breakfast this morning and ordered 3 sausage biscuits and 4 apple pies. I only received 3 of the pies so my wife called to remedy the situation. The girl who answered the phone apparently could not comprehend what time she said we were in there so she proceeded to give the phone to someone else when she happened to hear her call her a bitch. The store manager actually heard this and said she will take care of it but I don't have much faith that anything will be done to reprehend her disgusting behavior. If someone cannot work in the public without calling people offensive names they need to get out of that line of work. When she told the manager she was reporting the store she told me there was no sense in it that the only thing that would happen is the office calling her. I feel that is a horrible attitude to have against her employees calling people offensive names. read more