First time coming here. As I was making my way back to the Houston area, i decided to stop here to see what was offered at this McDonald's especially since it was cashed to the gas station. This McDonald's is quiet and empty especially at evening time. The service here is the worst unfortunately. They take forever to come up to you to take your order and then it takes 10 minutes to make two McChickens even though there's no customers in line. Thankfully the food was actually good despite knowing the food isn't good for you. Overall, I was content with my visit. read more

Been here several times this week. Extremely slow. 25 minutes to get my order twice in a row.... Whataburger only now read more

I placed an order and drove about 15 minutes to pick it up. When I got home and took a bite of my Quarter Pounder, I realized the meat was severely undercooked--there was red juice coming out of the patty. Concerned, I drove back to the restaurant and spoke with the manager, Sabrina. Unfortunately, she told me that all they could do was replace the item. She also stated that her general manager would say the same. I expressed that serving undercooked meat could make someone seriously ill, but she seemed unconcerned and dismissive. I'm very disappointed by both the food quality and the lack of accountability or empathy from the staff. This experience was not only frustrating but also potentially dangerous. If you want to end in the Er this is your place read more

McDonald's - Quarter Pounder with Cheese Raw under cooked - Coffee & Tea Near Me - San Antonio, Texas

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This McDonald's is horrible. The employees are rude and uncaring, and Kevin, the "manager" is horrific. The wait time is terrible. I've sat in the drive thru for longer than fifteen minutes only to get cold food. The inside is never clean, and it's just a terrible location. read more

What the... ? Why do I, when I walk in, have to do the work of placing my order at a kiosk after spending a while trying to figure it out? Why can't they quit being tight wad lazy asses and take our order in person? No greeting, no hello, I didn't even see a person. So my husband and I decided to go across the parking lot to the Whataburger. Had a nice greeting from several employees, took our order immediately, understood exactly what we wanted. Then we sat down and enjoyed a nice breakfast at Whataburger. McDonalds sucks read more

It's so badly managed/owned it's embarrassing. Of course the food/drinks are good but the environment is really bad. The employees just stand at the counter talking to their little ghetto friends while the kitchen is a dumpster fire & the orders are extremely backed up. This place can't be called fast food bc none of it is fast. Be prepared to wait 40min+ for an order read more

The ice cream machine here has been down for like 6 months already I swear there is something wrong with these people or the owners are cheap and have no accountability. It's said "back soon" on all the ice cream products here since literally Halloween 2024. Don't even bother, the company that makes the ice cream machine should sue this location at this point for making them look bad. read more

If you're into really lousy food and don't really care about yourself please stop bye, should be rated the worst burgers in America..... after eat a BM had to pull Over and puke .... it was really that bad. Eat at your own risk read more

Afternoon staff are rude and terrible customer service and lack of professionalism this place used to be a great establishment to take my family not anymore after tonight read more

they need to work on their customer service. i didn't know ordering from the drive thru would be such a hassle, the person who took our order doesn't know how to communicate & just stays quiet, expecting us to just know that they are still there listening but not even repeating our order back & of course they got my order wrong. read more

The wait is always sooooooooo long. Even if you order ahead. It's terrible. I did a mobile order, even checked in about 10 min before arriving. I still had to wait 20 min when I got there. Another time I went through the drive through only to be greeted with, there's a 30 min wait. Awful. read more

I ordered two of the new chicken sandwiches and I get both with ZERO CHICKEN! Wtf someone at McDonald's please address this. The bag was sealed! read more

McDonald's - Coffee & Tea Near Me - San Antonio, Texas

Every visit is worse than the last. Food gets colder, wait time is longer, and service continues to perform poorly. Last time I waited 25 minutes for French fries I ordered online, I kept asking if they were ready and finally the girl said "oh they're right here" and laughed. My fault for continuing to come back, I will be going OUT of my way to get quick food somewhere else. read more

Would leave negative star if possible. This location is close to the house and every time there is an issue. The location just remodeled. They should have done training instead of the remodel. Had to wait for an Apple Pie but they brought the burgers out. So food was not fresh. Guess common sense is not so common. read more

When I order the food it was in the bag not even in the containers and it took them 30 minutes to get our food correct. We asked for a 10 piece nuggets and we got six. read more

God awful service and for a McDonald's that's saying something. Have sat for over 20 minutes for curbside order, if I hadn't paid I'd leave and I refuse to go in, that defeats the purpose of curbside and of course their app offers no way to provide feedback! Go the extra 50 yards to Whataburger...sadly my kid falls for the happy meal mess still. read more

Oh Lordy... I sat waiting at the drive thru pick up window for 15 minutes! I ordered two happy meals, a mcchicken and McDouble and medium fry. Simple enough. Nope I finally get my food after 15 minutes and guess what they didn't put in my McDouble! So I go inside and I tell someone and I wait 10-15 min MOFRE!! By the time I went to eat my food everything cold and gross. Waste of money. Waste of time. There were so many other people in the lobby too complaining of their order. You need better management it's all young kids who goof off and don't work . read more

I hate That it's gotten to ordering off a kiosk .. what ever happened to face to face ordering.. I can't even see how customer service is. Bluh.... food was made fast. Food was okay. That's how it feels to order from a machine. I don't even know why they have seating anymore read more

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McDonalds on Foster near I-10: Oh McDonalds, I'm so disappointed. Newly opened. They were and still doing well in my eyes. However, today's visit was a Total Miss. You took my order, repeated it Back: Fish, with Pickles, Shredded Lettuce, Onion. Only to get a Fish, with a Heavy Slather of Tarter, and old Cheese. The fries were crunchy for some reason (old). I will be back, because they're really not bad. But come on Babies.... DO BETTER AND PAY ATTENTION. read more

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Horrible experience at this McDonald's. Ordered food on the app, paid for it and checked in as my girlfriend went to pick it up. After 15m of waiting they never brought it out. They refused to give her the food even though she had a screen shot of the full order, the order # and a copy of the email receipt. Then they refused to refund it even though they wouldn't give her the food. I had to go in person since I placed the order and even then the manager count figure out what to do. She had to call another manager and then the owner to eventually give me the food I had now paid for and been waiting for an hour. Meanwhile the incompetent lady that started the entire issue kept calling me ghetto even though she was the ghetto looking one. Definitely won't be returning and highly recommend everyone staying away from this location. Their service is horrible. read more

Slow as hell!!! And they have turned the sign off and stopped accepting orders with people still waiting in line. read more

Food is good. This is the only location in San Antonio that doesn't do the free cookie for mobile orders

Wait is too long. Not fast service at all. Morning rush seems they can not handle. Food gets cold waiting on the other food that's takes too long. read more

McDonald's - Wait is too long. They prepare food and wait on other stuff, then food gets cold that's been sitting there. - Coffee & Tea Near Me - San Antonio, Texas

I ordered online because website said 24 hours... girls inside had the audacity to laugh and make fun of me because I didn't know how to cancel order through the app. App instructions clearly say to contact store for refund. I am pissed. Never eating here again. read more

They always seem to run out things around 12am @ night :( I wish they would just stop giving different excuses read more

First time to go inside. They don't take your order. You have place it on a kiosk. I stood there about 3 minutes before acknowledge. They seem to have plenty of help but they were standing around talking and on their phone. It was dirty, my husband said that the bathroom was filthy. We stop there only because we had to have a quick lunch. I would have given you receipt number but my husband threw it away. read more

Worst staff in the state of Texas! Only friendly one was the hispanic kid at the counter! Food is fine, but it's hard to mess up a McDonald's burger. If you're not black, don't expect friendly service!!! Go to WHATABURGER instead! read more

We've been here a few times. The staff has always been very friendly and personable with us. 3 stars because the service is usually pretty slow, in comparison to fast food experiences. We've had to pull forward and wait more then a few times. The french fries are never filled. But the food is fine and they accommodate me switching kids toys when they have them available. read more

McDonald's - Paid for choco, vanilla, & strawberry. Told at pick up window there is no strawberry. middle vanilla already half melted when we received it - Coffee & Tea Near Me - San Antonio, Texas

Stellar facility. Fresh food. My son is autistic and loves McDonald's and this is hands down the best across the board.

Ordered a 6 piece nugget happy meal in drive-thru and waited 18 mins. I asked the crew that went outside that was delivering an order for a other patron waiting in drive-thru and I was told mu order is coming. So I thought they were just busy. However after few more minutes, I decided to go inside and inquire. There was one other person waiting and 2-3 tables occupied. As approach the counter, this one male crew member said: "I don't know what he wants, I didn't a ticket" looked at me while walking pass to deliver another order outside in drive-thru. At this point its obvious that my order was lost or forgotten. The other crew member which I assumed the manager was on the phone in the warmer area took my receipt and start bagging the order. The part that was most disturbing was the fact that it seems this is a normal service for this place. I understand this is McDonald's and I should not expect more and I didn't. However, this was a complete lack of customer service from the manager level down to the crew. I've been to this place since its opened since its so close to where I live. It was good then, now its just littered with lazy and unwanted crew. read more

Update your store hours or Atleast put a sign up for every inconvenience this store causes. This is the second time I've waited in the drive through for me to be next in line and the person in front of me gets their order taken but myself gets turned away because they "close" at 11pm. It was 11:05 lol..... When I ask are these the new hours the employee said he's not sure he's new... that's never a good answer "idk". Find out then so people don't waste their GAS and time. read more

I would like to say I judge most fast food places on there level of service and cleanliness. I have to say I was pleasantly surprise by how happy and smiling the staff was at 6:15 in the morning. Danny (female) was very nice and met me with a great smile. I always ask for crispy English Muffin which seems to make most stores mad but she said no problem. Than the cook held up my muffin after it was cooked to make sure it was perfect. Thanks for making my day start off great. read more

Normally this is a standard McDonald's. Visit before today (about a no try ago) I ordered food and 2 apple pies. When we got home there were no pies in the bag. Returning the same day when my family is already eating and I have a toddler isn't feasible. Today we ordered, got home and I had no fried with my #6 meal. ‍‍ read more

Lacking in the cheery, energetic vibe you normally get from McDonalds, but the food came out hot and fresh, and everyone was kind.

The food is fine, but there is this one girl that works in the drive through that is super rude. She does not smile or greet, and just hands you your food with a scowl on her face. One time, my friend asked for a half sweet half unsweet tea. When she handed me an all sweet tea, I told her that was wrong and it needed to be half and half. She scowls, throws the cup in the trash, and hands me a new one as if i was bothering her. This has happened more than once with the same employee. Enjoy your job or get a new one. read more

Sometimes when you have a bunch of kids it's not easing taking or giving an order. That being said the manager and employees are fast problem solvers. Everything is done with a smile here. read more

This location does not know the term "fast food", I've given them multiple chances. They are rude as hell, have no sense of urgency, work ethics are trash, have no ability to even faking that their happy for customer service points. Fire them all and get a whole new crew, starting with the manager. Trust me, your profits will go up and this place will thrive. As of now, y'all suck, sorry. read more

best mcdonald's ever, always stop when driving from houston to san antonio and everytime the food is hot and fresh, prefect fries

I literally ask for a large fry and I get frys almost to the bottom but everything else was good I ate it and I just carried on in life

What in the world happened to this McDonald's? So sad. It went from outstanding when it first opened to currently horrible. I will never stop there again. I work for the Air Force and my daily duties often take me from Lackland to Ft Sam to Randolph and back. In the course of the day I usually end up in the drive thru around 2 - 3pm for a lunch break. I typically order one kids burger with a drink. Despite such simple order, I get moved to the waiting lane. There, I witness how other people with large orders get to go ahead of me while I wait. It is ridiculous. Finally after 11 - 13 minutes the order comes out with the usual robotic: "we are sorry for the wait." Customer service has gone from 5 stars to zero in such a short period to time. This location is definitely not a recommended stop. read more