I came here two days ago for lunch on my way to the Chattahoochee River. I ordered via the mobile app while parked in their free parking lot that had lots of spaces all around the restaurant. Right after completing the app transaction, I walked into the restaurant through the front door. When walking through the front door, it appears that all there is in this McDonald's location is an area where the self serve beverage dispensers are, the queue area that includes some self order kiosks, the order/pickup counter, two small tables with chairs and bench seating, and a high top table top with several tall stationary stools. I walked into the queue area, and I was the only customer in the front area. The employee at the order counter smiled and welcomed me, asking if I was picking up an order. I said yes and showed him my order number. He disappeared into the back kitchen area, and, within 30 seconds, returned back to the front with my bagged order. I decided to eat inside. Nearing the table in the front area, I looked toward the back of the restaurant, where I could now see that there were booths to sit in next to the window. I sat in one of them, and noticed there were still even more tables in the dining area that I could clearly see now that I was physically in that area. All of the tables and the floor were clean. My meal was as I had ordered and accurate; my food was hot, my drink was cold with not too much ice. This was a great experience! read more

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If i could leave negative stars i would because it took them 30min for them to start, yea you heard me right, start making my meal. They are done for after this!!! read more

A filthy roach infested dump. Horrible service and terrible management. The line is always long and the prices are higher than other stores. The drink station in the lobby is always dirty and the trash is always overflowing. Don't eat here go to another one. read more

Rudest experience I've ever had at a McDonald's! I explained to the girl at the drive-thru window this evening about my severe allergies to chocolate. I already have issues with people not taking me seriously when I bring up my allergy, but it's a real thing and has sent me to the ER multiple times. I had just seen her hand someone a fudge sundae and kindly asked if she had any chocolate on her hands or anything, in consideration for my safety. She responded in the rudest tone saying that "she didn't make my food" and "okay?" with this distasteful look on her face. She needs to be fired. Also, where are the people who understand the dangers of cross contamination for those of us with allergies? Unprofessional and irresponsible. Forget this place!! read more

Once again, tried to get an iced tea. Had to cancel my order after the drive-through line didn't move for about 10 minutes.

the ice cream mashine was broken dude the photos are not what i wanted to see i went to the store and i took a order forf a qtr pounder, with no onions and they still put onions. read more

I'm sitting here waiting for service listening to a six minute song and no one responded. read more

McDonald's - Burgers Near Me - Sandy Springs, Georgia

Food was disgusting we went at 6pm. Fries were cold and soggy. The chicken sandwich was old. They made me wait 5min for my order and the food was nasty. Never going back. read more

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Awful service. Workers stood in drive-thru on their phones & would occasionally look at the front counter where another young lady & I stood. They would literally look up at us & walk away or continue messing around on their phones. Unreal. I've never seen anything like it. One of them appeared to be a manager, too. Pass this location & find another one. read more

What is wrong with this McDonald's? Idk how many managers they've been through and how many times they've had to train their staff, but this McDonald's has always sucked! Every employee is this overly privileged, ratchet worker with no tact and no level of professionalism. There never an apology and they ALWAYS get your order wrong! ALWAYS! You can order a small fry and they'll give you a diet coke. The drive thru takes forever! It took them 45 minutes to make 1 meal. Is there a lack of oxygen in the building? Is there 1 person doing everything? Is everyone hired and forced to use their less dominant hand? I don't understand the level of inability to do a job right. I'd give this location a negative 1 star if I could! read more

Check it out its 9:00pm on a Thursday and while ive been in a longggg lime thru drive thru they shut everything off and say they r closed!! Worlds worst McDonald's EVERR & they wonder y they have been seeing a down fall in their profits year after year!! read more

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After waiting 20 minutes in the drive thru line, I finally got to the order box at 12:00am and was told "we took our last customer, we close at 12" even though it is clearly posted they are open till 1am? Unprofessional and disappointing. read more

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I'm not writing this for future customers but for the managers and the owner. By far the worst fast food experience ever at this location. Between the employees arguing with each other or the food taking forever and being cold! Whom ever makes the decision at this place is making poor decisions and it shows in the service and the condition of this location. read more

If I could give a quarter star review I would. I ate breakfast this morning and paid with cash. When I got my change back it was 30 cents short. I asked for the 30 cents and the cashier told me she had no change in the register. So I kindly asked for the change anyway and said I would wait and she replied that there is no change in the store. You got to be kidding me right? So if that's the case why not round it down instead of making me pay more for my meal. Frustrated, hungry and now committed to not come back I said fine. The food was good and while I was eating I overheard the conversation at the register and she did the same thing to the person behind me, only this time it was 70 cents! I can only imagine how that adds up in a day. If they really don't have change they should round down or offer a free item, or do something! They chose to do nothing so because of that I won't come back. Food was decent but if you expect good customer service and to pay normal pricing with exact change returned to you , you should probably go somewhere else. read more

I literally hope this location burns to the ground. Countless times orders screwed up I forgave them. One time tried to take a bad order inside with the receipt because we received the completely wrong food - did not see a manager after waiting 20 MINUTES. Every customer before and after you in line is ignored so trust me, it's not you honey. It's them. And when they know you've been waiting they won't make eye contact. That's how you know you've arrived at the WORST MCDONALDS ON GEORGIA. Hey I've lived in five states, sixteen cities, and driven across the country enough times to know what McDonalds are great restaurants. This place should be shut down. I wouldn't trust them to watch my dog and they are serving food. read more

I don't think I have ever received my order 100% correct at this location. Something is always wrong. Order a Coke, get a Mr. Pibb. Better hope what you ordered has been cooked already, because you will be asked to wait otherwise. Today I ordered a cheeseburger deal, and when I got my bag home guess what wasn't there. Cheeseburgers. I'm too tired to go back. I only went today because the Wendy's up the street was closed. read more

McDonald's - Cheeseburger...it says so on the receipt. Guess what wasn't in my bag at all? - Burgers Near Me - Sandy Springs, Georgia

I pull up to lane one and no one answered so I backed up and pull into lane two, still no answer. I pull up to the window and the guy sticks his head out and says "yes"...."your order?". Proceeded to ask for a large fries and a small drink. I pull up to the next window, the guy there sticks his head out the window, ignores me and proceeds to wave down someone. He stuck his head back in and runs out while holding his pants up; his thumb all in his crack! He eventually comes back to the window and hands me medium fries which were cold and oily....never again will I go to this location. Worst customer service ever! read more

This is the worst McDonald's in the country. I travel to this area, quite a bit, to visit my mom and sister. Over the last few years, I can truly say that I have rarely received an order that was correct. 90% of the time, I order a hamburger with no onions, a small fry and a large coke. Did the same thing today and ended up with a double cheeseburger WITH onions. Never go through the drive through unless you have a half hour. Construction going on now adds more time. read more

Rating a McDonalds seems somewhat pointless but I only do it when I see something out of the ordinary. This covered up plug so you could NOT use it prompted me to take a picture of it and post it! LOTS of people go there to use the internet, and you buy something to patronize them, look for outlets that are extremely scarce, and go down to plug in and find out THEY BLOCKED it from you with a plastic block inside the faceplate so you CANT plug in! This is so annoying!! Plus when I walked in there was nobody at any of the ordering stations at all for 2 to 3 minutes! Some employees sitting and eating, some going outside, some wanting to go home. What looked like a manager was doing his best to keep the ship afloat. Plug picture posted read more

McDonald's - Plug under a table BLOCKED so you cant use it. TERRIBLE! - Burgers Near Me - Sandy Springs, Georgia

The line was so long at 11pm this is the worst Mcdonalds on Roswell rd in the nights. I guess they was short staff but when it comes with the wait for being short staff I would hope to get hot fries. The fries were over cook it taste like potato chips. To take a order you have to wait 15 mins and the dine in was close at 10:45 when the lobby suppose to be close at 11pm please note that. I understand the fast food life but it don't make sense that no one works in the night and how the managers are not envolved in helping the store get better on speed and attention to detail. read more

McDonald's - Burgers Near Me - Sandy Springs, Georgia

On the rare occasion that we want McDonald's, we drive another 3 miles further to avoid going to this one. Every order is an issue, something wrong every time. Magically, the mistakes are always the kind that result in their profit and our loss. read more

I don't go to McDonald's expecting good service, but [on the day of review] went through the drive through for two McChickens and a small fry. When asked to wait in the parking space, we had already waited 20 minutes In the line with 2 cars in front of us. After another 20 minutes, the manager ignored our request to speak with him/her regarding the wait. A refund was provided by the cashier, and the manager hid. No McChicken or small fry was even prepped- yikes. read more

I would give them zero starts if I could horrible service lazy people working inside. Whole bunch of children on phones and with attitudes place is never open for dine in. And they take forever in drive thru aswell. food always sloppy and cold. Not one time in the 6months of living close by have they had the ice cream machine work it's always broken!! Fix your crap Ronald McDonald or close this place down many others fast food resteraunt a that would love to have this location. But unfortunately it's used by this pathetic excuse of restaraunt called McDonald's. Excuse my French but f**k this place. read more

So as last resort I ate this McDonald's. My husband and I both ordered a big mac and low and behold.. somehow we were both missing a party and the middle bun. Every time visit this McDonald's (which is not often) its something, from slow lines, to wrong orders, to a disgusting unkept and very wet with few options available beverage bar.. the people are always friendly but I just need them to hurry up and get it right. read more

McDonald's - My one patty Big Mac. - Burgers Near Me - Sandy Springs, Georgia

If i could leave no stars i would. This is the worst McDonald's in the state. I've given this McDonald's chance after chance to prove me wrong and they never do. Last time was today. HORRIBLE HORRIBLE HORRIBLE. Food is always stale, the staff is another thing. Just knock it down and start over PLEASE, for the love of God PLEASE! read more

We came in today for breakfast. We paid cash for the transaction and there was no communication from the cashier and she didn't give us change. I asked her for my change and she stated she doesn't have any in the drawer so she just took the extra money. There has been a huge decline in service and food at this location. We will not be coming back. read more

Understaffed. Long lines. Wrong orders. Closing at 9:30 on a weekday numerous times. The list goes on and on. Nothing fast or convenient about this fast food. read more

This might be the worst McDonald's on earth! Customer service is terrible. It takes forever to get your food and the kids that work in the building seem to not give a dam. No manager present at all. Crazy read more

Worse McDonald's ever. The manager is loud and ghetto. The people that work behind the counter are rude and don't know how to talk to people. Customer service sucks. Some of the workers look like they are on meth. It's currently taking over 15 minutes for me to receive a burger and a small fries. Its always like this. Everyone needs to be fired and new hires need to be made. This town is too nice for there to be such unprofessional and careless people here. read more

The slowest service I've ever had l waited in the drive thru line for more than 30minutes for 2 McChicken and a small fries.

Legit shittiest McDonald's. It'd be faster to just go to the grocery store, get shit to make sandwiches and go make dinner at home. They're that slow. Not even an over exaggeration. Because I'm living it right now. Been here almost half an hour. Exemplary stereotypical McDonald's. Fire everyone and start over. read more

Quite possibly the worst McDonald's in the world! I've only been here twice since moving to the area and both times I've had to pull up and wait and my food was cold. Also both times the fries were a weird hard texture. They were not good at all. If anything you should be able to count on McDonald's fries being good. Corporate really needs to look into this location and I will be contacting them. No reason for the service and food to be consistently bad for YEARS. I'm never eating here again. I don't come here late at night in desperation..I've come during the day time and the restaurant usually isn't crowded at all, so there is no excuse. read more

If I could give them zero stars, I would, but I'm not even sure if they'd deserve that much. Got there about ten minutes before 11pm. We checked online, and it said they close at 1am. We wait in line, not moving at all for a WHILE. Then we finally get enough room to move up to the box and we're greeted with "Hi we're closed". I respond with "I'm sorry what was that??" Because I simply could not believe my ears. She responds with just "closed". I cannot make this up. Why say that you close at 1 if clearly that's not the case??? Will never ever be returning, and I recommend they get a brand new staff if they want anymore business. read more

Terrible location. Tried three times over the last month. Driven off each time to lack of service (20 min+) and attitude. Will not be back.

On Wednesday, May 29, 2019, at 10:30 am, I placed my order for one breakfast sandwich at the drive thru window after a 5 minute wait to place the order. I drove around, paid $3.45, went to the pick up window, was asked to pull into a parking space to await the order. All spaces were taken by other customers waiting for their take out order. I drove around, parked in a space. After 8 to 10 minutes, still no food. So I drove away having paid but not received my food. I would just think it was a fluke, but this is the second time I had to wait in a parking space to get my food and then, finally went into the Mcdonalds to retreive it myself. Really, are the grills faulty? Not enough staff?, poor management? read more

Always closed at random times. Understaffed. Very disappointing when I have to tell my kid McD's is closed and it's not even late night...

Like most others, I would give this location zero stars if it was possible. The service is terrible, the food is NEVER fresh (via pickup, drive thru, OR delivery)... I wrote a complaint in the McDonald's app recently after spending over 45 minutes (again) at this location waiting for my order, after receiving the wrong one initially. I highly doubt it will make a difference, which is unfortunate. read more

I went to this McDonalds location and they had horrible service. I waited at drive thru line for almost 20 minutes and no one responded yet I could see people inside of the store. They did not respond to multiple customers in the line and lost a lot of customers today I am very disappointed. read more

Never can manage to get an order right. It's happened 3 times in the last week where we get home and something is missing. Will not be returning to this location again. So I Tried it again and the experience was even worse than last time we pulled up the lady at the window acted like we weren't even there she was too busy talking to her friend next to her it was very rude we pulled up to the window to get our food the lady did not even know what we had ordered this McDonald's is a joke and I advise no one to come to it if you feel like ice cream ever it's not gonna work if you feel like good service it's not here go somewhere else. read more

So It took them 20min just to take my order and when they finally did, it took them another 15min just to get my order out. When I finally got my order and sat down to eat I opened my mchicken and this is what I saw(bottom picture) like how do you even forget the bun? What am I supposed to make it into a taco? I thought I came to McDonald's not Taco Bell. Completely unacceptable. read more

McDonald's - Burgers Near Me - Sandy Springs, Georgia