Both Madison and Main Street locations are a joke and should be shut down. If you go thru the drive thru, they will forget your order, or make you wait 10-15 minutes to get your food, which is cold and the employees will be both rude and disrespectful to you. They don't care about service, they don't care about the customer. The food is mediocre at best and extremely overpriced for the quality or lack there of. Avoid them at all costs. They are anything but fast food. Spend your money wisely somewhere else. If I could give a negative rating I would in a heartbeat. read more

The seevice is so slow. Ive never seen a McDoalnalds like it! I actaully came here yesterday but the same thing happen ans it took so long, I had to leave without my food. I wouldn't have came back today but it's right next to were I was camping and i figured yesterday was just a fluke.. nope.. read more

I've been to this location at night 3 times now. Every single time I wait for a half an hour for my food while I'm the only one in the dining room. The drive thru was empty all three times while I waited for a half an hour. 2/3 of these times the food wasn't even hot or warm. The manager was just pacing in the back 2/3 of those times and people back there looked at me multiple times while I waited in the view of the workers with no food. I don't normally leave bad reviews because everyone has bad days but this has occurred three times now. It's always at night time When I come in the afternoons they get my food out faster and while it's busy I only wait 5 minutes. read more

nasty very pink and undercooked. dont go to mcdonalds in madison street!!!!! i wont go back for sure read more

the one on Madison st. had to order from the kiosk cause they ignored me at counter. simple order Big Mac meal (cold) fries drink also happy meal. didn't check will for now on. order way to go. pulled out reach fra fry. cold. got home gave my grandson his happymeal. no burger but apples we didnt order. ill check every order now. i don't care how long line is. read more

Terrible customer service lazy workers they need to get paid less apparently also the floors in the lobby are super greasy I could barely walk across them without slipping one star because I can't do zero read more

Worst service ever have my order was missing then tried the one on main st, even worse my whole order was messed. Up. What's going on in both these locations. Can't get in contact with no one at either location and have to report to cooperate everytime. read more

Insanely good food mcdonald's is the best place to get your favorite foods Plus they have a playplace also pretty good service but is quite loud but still 5 stars read more

Service is horrible. Equipment for curbside ordering doesn't work. Lady taking order talking to other employees and on phone when I'm at window. Had to move from one curb to the other to order because no one serviced. Blow past this place when you see it. It's a shame read more

NOTE: THIS PLACE HAS BEEN TORN DOWN AND IS BEING REBUILT... I WILL POST WHEN IT REOPENS... I'm not a big fast food eater, but I get a craving every now and then... and this isn't far from where I live. I've not had a bad experience yet, and that little $2 Bacon McDouble is da bomb! I usually go in as the line at the drive-through is generally pretty long... and the people behind the counter have all been really nice. I've never had a messed up order, or a grouchy counter person. The restaurant has always seemed clean when I was there, and it's always been fairly busy. That, to me, is kinda impressive! I noticed several new menu items, custom burgers, and new pricing collections. This McDonald's gets my vote for bei read more

Curb side always takes 30 mins . I got a mcchicken , when tf did it cost $3 and it had gristle . Disgusting !!

The newly remodeled McDonald's a lot nicer on the inside from a decor standpoint. The food was good. The issue is the restaurant seems content to let the junkies hang out at the restaurant all day and allow the drug deals to deal their product out of the bathroom. It was very apparent what was going on in the restaurant yet none of the staff seemed to care (or afraid?) to do anything about it. Please folks do NOT go here with your children and definitely stay out of the restaurant. At a minimum go through the drive through and eat in the safety of your own home. Pretty disappointing in the management at this location and considering the number of security cameras it's kind of joke that goes on inside the restaurant on a regular basis. read more

food was cold and it had hair in my fries I ask I for bbq and they gave me honey mustard and I ordered a 6 peice chicken nugget and they gave me a fish fillet pls never go there I got sick after I ate read more

Waited 40 min for my food in the building . They did not want to wait on anyone who was inside . When I got home my food was cold ( I live 2 min away from McDonald's .... ) read more

I ordered a sweet and they bring a flat Dr Pepper And when I went to switch it out they were rude read more

Horrible staff and all around place to eat the atmosphere is horrible makes me not even want to be in there the place is always dirty the bathrooms always smell and are always dirty this place needs to get it together seriously! read more

Good is good. Service is sometimes slow especially in the morning. Sometimes you can wait up to 20 minutes. Walking in is usually faster.

Bland burgers, unsalted fries, messed up orders, TERRIBLE drink machine. Tastes like orange, diet Coke, mellow yellow, dr. Pepper everytime.

I have tried several times since they reopened, first couple times weren't great but thought given them a chance because they just reopened and are very busy. Went today only 2 cars in the drive thru. Placed my order, payed and was ask to pull into waiting spot. After 15 minutes I was brought my food. After paying $9 for chicken tenders and fries , the fries weren't in the bag. I go inside to get them and had to wait a few minutes with several employees staring before anyone talked to me. Get my fries and rush to work. Was very mad when I sat down to eat and the chicken was burnt and fries were so under cooked they were still cold in the middle . I don't think I'll be back to Shelbyville McDonalds again read more

Everyone knows McDonald. I went in and ordered 40 nuggets and specifically ask for Hot fries. And when I got them out of the bag to eat them. They were cold. My nuggets were hot. The lady at the counter gave my 14 year old a free you. read more

They are rotten and they don't care. When I told the manager about a problem at the drive through, she was very rude to me. So I said I was reporting them to corporate, she very snarkily said, we aren't corporate anymore, so good luck with that. What a beeyotch! Never going back, you can't make me! For me McDonald's no longer exists. Humph read more

6:30 am and mcmuffin was hard as a rock. It about broke my teeth. Yesterdays left over for sure! Girls confused on order and tried to give me someone elses order, should have took it maybe it would have been fresher than mine was! read more

Why does the food always suck here. Seriously. The fries taste 2 days old and my nuggets are cold. This is bull sh*t don't waste your money here. It's almost worth the 20 minuets to the other McDonalds towards Murfreesboro read more

The worst McDonalds I ever been to waited 1 hr to get a burger waited 20 minutes to get the order they got it wrong and then waited another 40 minutes for them to finally give me what I order read more

I get that several young people work here but the language and the topics talked about while up front is uncalled for. I had my kids with me and that is not something they need to hear about standing there waiting for a happy meal!!! The flies that fly all around you while you are trying to eat is beyond annoying. Big thumbs down on this one!! read more

We were traveling thru last night and saw this McDonalds. We ordered burgers, fries and a yogurt parfait. Immediately dug in the bag and discovered the fries were gross. Not only were they not hot and fresh but they were like rubber and toasted as bad. Got to the motel room and discover they forgot my parfait. Next morning as we were heading out, hubby wanted to grab something fast. Again the fries not only were the exact same as last night but also had a curly black hair in them!! My parfait had a top that was broken with the pieces of plastic in the yogurt. We don't plan on returning to this location but I dont even think I could bring myself to go to any McDonalds.......I can only imagine what might not be seen, yuk!! read more

McDonalds in shelbyville just got remodeled so it is very busy with booming business. But uve heard that alot of food there is very very unhealthy.. read more

This place is terrible! Every time I go, the food is either cold or old. The customer service is horrible. The workers are rude. The manager sits on her phone at the drive thru window and talks to the other employees like they are more important than the customer. I've had to wait for thirty minutes just to get a burger and nuggets, and didn't even get an apology. The store is nasty. Everything about this place is absolutely revolting! Would have given a half star if possible! read more