Honestly if you're about customer service and quality the. You might wanna find another McDonald's on route. My experience is like no other I drove in for only a 20 pc and all sauces. Then I paid and went to the 2nd window. There to only get 20 pc with no sauces and the lady acted like she couldn't hear me, so she got her manager! The manager didn't even make eye contact to a customer and she said they're in there and closed the window! Ummm... ok thank you read more

Dont use their mobile ordering unless you dont mind waiting upwards of 30 minutes for them to finally bring your order out, and then they have the audacity to have an attitude on top of it read more

Omg I don't usually review but this place is incompetent Diet was flat and food took too long. It was a mess...others got wrong orders and mgmt seemed clueless read more

They mess up our order, no sauce and we were supposed to get a buttermilk crispy patty but we got chicken nuggets instead.

I ordered a Big Mac no pickles, large fry and large sweet tea. That took 50 minutes, 4 corrections, and after I payed I took a drink of my tea to find out it's unsweet, my Big Mac somehow turned into a fillet o fish, and my large fry was medium. Never have I ever seen a restaurant be this bad. Just close it down at this point if that's the service it's offering read more

This location has lost touch with what it means to serve the customer. They only take your order on one side of the drive thru after a certain time of night often skipping cars that are on the outside lane. And if you think you can go inside to skip the drive thru line, think again. Even though the hours posted on the outside of the door say that the dining room is open until 11, when I tried going in at 10:30 it was already locked. The ice cream machine shuts down at a certain time every night so if you're there after like 9 p.m. you can't get ice cream. I guess that's okay if they want to do business that way but it would be nice if you could post something somewhere to let us know. About the only thing this location is good for is breakfast. read more

I'm not one to complain, but if you want a frappe don't go here. 1 of 12 visits the frappe machine is down. This is during all times of the day morning, noon, and night I've never been able to get one. Extremely disappointing. read more

I go here almost everyday and they will let you sit in the drive thru for 5 minutes taking others orders while you wait. It's only one worker that does the window, black hair, horrible attitude. Not coming back here anymore. read more

Got cussed out asking for pickles on my cheese burger. Worst service, cold fries, stale bread. Yuck!!

I'm so surprised this McDonald's is still open. Regional management really needs to work on the service at this location. There was no one at the window when we went through the drive through today. Manager came to the window finally and acted like we were bothering them. PLEEASE. I live in St. Charles. Please make this experience better for customers! read more

They will argue with you instead of talking when your order is wrong. Lunch time: Onions on everything after saying 3 times no onions. And a mess of confusion with me saying I wanted 6 piece chicken nuggets and she continually read back to me 6 egg Mcmuffins!!! NO! read more

Worst Mcdonalds in Saint Charles, fries were ice cold like always, no sauce for the nuggets, rude like always like y'all really need to do better it's sad ! I try avoiding this McDonald's because the pink hair mangers sucks ass and us rude and needs to be fired! Sometimes they are open and don't answer the mic ! If u can't do a simple ass job quit ! I worked for fast food for many years and it's not as hard as they say, stop being lazy and do your job. read more

Horrible service. Lobby was packed but there was only one cashier. We waited 30 minutes to get our food. Staff was so slow!!!! We will never return. read more

This McDonalds location's employees are mean and refuse to give people their food because they won't pull up past the window, and then flip you off, then swear at you, then call the police on you and then they end up having to give the person the food because the police told them to. This place's employees is a pain in the ass for people who just want to get food and leave AND the police. Proof: https://www.youtube.com/watch?v=BJlkdCbysYw read more

I hate going to his McDonald's the manager is extremely rude and acts like if you ask for something it's automatically your fault. The service takes forever especially through the drive thru. They need to get better employees and management I won't be ba read more

Seriously, unless you are ok with getting a burger exactly like the menu; find a different McDonalds.. I hate onions, my husband hates mayo.. yet asking for specific changes to a burger is NEVER done correctly.. we live ONE block from this place, but rather drive to a farther McDonald's if we feel like we want fast food. read more

Horrible horrible experience! Went to the drive thru waited 15 mins for our food just for it to be wrong and cold including the fries. We go inside say "awe my bad" and took the burger in the back added the patty and told us we would have to wait ten minutes for fries! Totally ridiculous! Weren't even busy! read more

I came here around 9:30 pm on a Sunday and ordered two cheeseburgers, plain, and a large fry. I waited for about 15 minutes and received two cheeseburgers with everything on them. That's fine, took a little while and was wrong but nothing terrible. I sent the cheeseburgers back and politely asked for them plain. The lady asked me if I wanted to keep them, and I hope to God she didn't intend to reuse the cheeseburgers instead of making new ones, but I told her I already took one bite out of one. I then waited for another 25 minutes at least, at around 25 minutes I could hear and obviously see the cooks in the back being loudly astounded that someone would order a plain cheeseburger with just cheese, and even suggested that they rang it up wrong. The ladies from the front insisted that it's what I wanted, and exasperated, they made me the two cheeseburgers. Ended up staying an hour before I got the food I wanted, heard about how absurd my order was, and as I waited my fries got totally cold because I usually prefer to eat them with my cheeseburgers, not 30 minutes before as an appetizer. read more

One night after work I went to this McDonalds. I went through the drive thru & waited for someone to take my order. I saw her take hella orders before me when I was sitting there this whole time waiting for her to take my order. I drove around thinking maybe this side is broken & this is after I asked if anyone was there & saying hello repeatedly so she can take my order. I finally go around to the other lane & she finally answered to the lane I was just In to another customer so I wait again. Finally she got to me & when I asked here why she took like 5 cars before me she said because she doesn't know who or which side got there first. Well damn... if you don't know how to do your job correctly than you needs to not be working there anymore. You feel me. I told her you switch back and fourth to each lane you idiot. Gave her my large order & drove off. I know they gonna fuck with my food. This Mcdonalds is by far the worst McDonalds I've ever been too. Every time I go there the manager Ernie is on drive thru & is lazy as fuck. He always tries to say the credit card machine is down & they are only excepting cash so people could just drive away knowing god damn well not of people carry cash these days. He always also says they don't have any chicken tenders for a ranch snack wrap. Wtf every time!? Lies that's just laziness. This man also said what is this to me when I handed him of bunch of ones to pay. Like is ones not money or something anymore? Again lazy. Too lazy to count some damn ones. Smh. read more

As far as McDonald's goes, this one is your best bet. But I deduct a star just bc it is McDonald's. That stuff is bad for you. But if you are ok with dying at a young age from heart disease, this is the place to go! read more

I have been to plenty of mc Donald's in my lifetime. But this Mc Donald's even ruined my hot chocolate. It was practically milk and was already cooled by the time I got it... I recommend the one on elm street, it's much better. read more

Very poorly managed. I came in here with two grandchildren to get ice cream. When we entered there were two young ladies ahead of us but they told us we could go ahead of them. There were quite a few people behind the counter but none of them were at the register. After a few minutes, we were ready to order. Still unsure as to which register to go to, we approached the counter. The three young men behind the counter continued to ignore us. Finally a young lady came out from drive thru to take our order. She asked one of the young men to hold her headset while she helped us and they refused, stating that they were off the clock. One finally relented. While she took our order, I asked her if she was the only one working both counter and drive thru. She said she thought so. While she filled our order, the three off duty, still in uniform, employees finally left. Later, when sitting in the dining area, I saw the door to the custodial closet, with the mop bucket and other supplies, standing wide open, even though no one was cleaning at the time. Generally sloppily run restaurant. read more

I respect that you guys are open until midnight but let's keep the service fast and friendly next time. Shouldn't have to feel pressure when order by your drive thru person. Just a tip! Treat others the way you would like to be treated. Also they smell like crap read more

I would give 0 stars if possible. Literally EVERY SINGLE TIME I give this store another chance they screw up my order. This sucks because it's right down the street and an easy meal but I'm done. No more. I order simple stuff and you can't even get that right. I managed stores in the area for years and this is a disgrace to McDonald's and the franchise that owns this store read more

If I could give a lower rating I would. There was one lady working and she was insanely rude yelling at me for no reason. It took 20 minutes to get a large coffee and a hash brown. I would say that I won't be going back to this McDonald's and I suggest you do the same!!! read more

Went through the drive through and they messed up our order. Forgetting to put food it. They did not give us our receipt so we couldn't prove what we got. They told us that we would have to pay for our missing items. Don't ever go here, rude people. read more

I''ve been here a couple of times. my food is always cold and dried out. i once waited 30 min for cookies, no they were not busy, this was the only thing i ordered. this is a hangout for the local old folks who just have to make conversation. I'm not surprised that only those that can't taste anything anymore are cool with eating here. customer service stinks. this is the worst one in the area so far. Go to jung station rd. by far the best if you want good food read more

This place sucks!! Every time I go...and I mean every time...my order is wrong. I just got into it with the Mexican Female manager because she told me it was my fault that my sandwich was wrong and poorly wrapped as to why it fell over in the bag...then she wanted to just put the cheese they forgot on my now dismantled sandwich. I hate this locations management and staff. Worst I've ever encountered by far and I've lived on ameristar blvd for years now!!! I don't want to say fire the management...but something needs to be done asap. This place sucks right now. read more

My least favorite place to eat is McDonald's. They say there there food is real but I know that is not true there food is the most fake food in the world read more

Ordered a BigMac and after waiting for 10 minutes they gave me a McChicken!!!! Seriously?? Employees were rude and rolled their eyes on me when I asked for a replacement! Worst McD I've visited in my life! read more

I've had it, I'm tired of getting a side of attitude with my order in the morning. I have plenty of other establishments that'll serve with a smile, DD is across the street, Jack and Starbucks are close, as is Picasso's and is Smoothie King for the alternative breakfast. I can't believe that I actually pay for this crap service, not again! read more

This McDonald's used to be run quite well. I understand an occasional wrong order. I'm not sure what happened, but in the last year or so, you're more likely to have your order ruined than to get what you ordered. That's not even why I'm writing a review about a McDonald's. I went through the drive-thru the other day and ordered a large #4 - the same thing I order from virtually every single McDonald's. I received a large drink, but only medium fries - not a horrendous mistake in and of itself. But this specific miss has happened MULTIPLE times in the last year. It makes it difficult not to wonder if it's on purpose... I rarely go back into an establishment if my drive-thru order is wrong, much less even look at my order before I drive off, but because this one had begun to have the reputation of messed up orders, I looked and went inside to get the order I paid for. They took my medium fries and threw them away (!). Then, they proceeded to serve 2-3 more cars from the drive-thru window, all of which had apparently ordered large fries. I figured they probably had some more to give me, but the manager said "we just put down some fresh ones for you," as though I wanted to wait an additional 5 minutes after I should've already been gone. Maybe I'm wrong, but I'd think the person who'd already gone through the drive-thru window should be served first. No huge deal, though. It should be noted, too, that at this time, another drive-thru patron came in with the incorrect order... Again, par for the course. After waiting for fries I should've had long ago, I watched as they portion them out into the large fry container, place them in the warmer, and then proceed to serve 2 more drive-thru orders using the same fries... I'm standing there looking at my fries in the warming area while she serves other people (all about that drive-time, right?). THEN, she brings them over and says "here you are, sorry about that". I wasn't in a great mood at this point, and figured merely giving her a nod would be better than telling her how poorly I perceived the job she was doing to be (those are the only actual words that would've stumbled from my mouth - certainly a thank you wasn't in order). So I take the bag and start to walk out, at which point she feels entitled to say "You're welcome" condescendingly not once, but twice (the second sounding even more asinine than the first) between when I grabbed the bag and the very short jaunt from there to the door. She then leaves from behind the counter and stares me down as I got into my car through the front window, as though she's owed any sort of praise for the terrible job she just performed... I guess, in her mind, I should be grateful I got the correct order at all... This McDonald's blows, and it isn't the only one I've noticed. The quality of work is deteriorating rapidly at other McDonald's I've been to. This one, though, is the only one that was so s****y, I actually wrote a yelp review about it. read more

Great food. Good service. Difficult location...

Slow Service, terrible attitudes. I ordered a burger and fries at drive through, waited almost twenty minutes, got home, and had the wrong order. When I went back they refused to change my order or give me my money back. I WILL NOT be eating here again/ read more

Flies are a huge problem. Don't sit by the windows if you don't like flies while you are eating. I come here a lot and it is usually a problem. I come here a lot because of the location and cheap food and have no other complaints. Right now I have 4 flies that will NOT leave me alone. read more