The location is clean. I've been here a couple of times. I went last night through the drive through, and a couple of things annoyed me. The first thing I noticed is that the whole menu isn't displayed. I had to google the McDonalds menu and ask them if it was available. Which the items were. So I don't understand why it wouldn't be displayed on the outside menu. Then, they forgot one of the burgers I ordered and some of the sauces. I called when I realized. The manager apologized and I was told I'll get it when I go back. To me, it was great customer service and he's a human, it was a honest mistake. So customer service 5 stars. My 4 stars is because of the menu. It was really annoying to not see the whole menu outside. read more

Every time I come to this store I have to wait over ten minutes when I go through the drive thru. I went here last week at 11 and they wouldn't come to the window even tho they say open until 1. Food is always horrible and the staff always looks miserable. read more

If I could use 0 grade I would Absolutely the worst service and employees! The cashier was to busy flirting with a group of boys to notice the line forming, rude and condescending- I asked for two items and still could not get it right,so as ignorant and rudely as I could respond I again gave her the order for the second time. I will order from a vending machine before I ever go back to that establishment read more

Terrible experience again from this McDonalds using Uber Eats, but uber fixed the problems and a big Thank you to them for doing that ! Ordered (2) Big Macs, (2) Quarter Pounders, (2) Fish Filets, (2) Large Fries, (3) Orange Drinks and (3) Red HiC Drinks on Monday night 7/8/2025. Do you know what I actually received though ? They were missing (6) items, that is 1/2 the Total Order. They forgot both Fish Filets, both Large Fries and two of the Large (orange & red) drinks. I called and the person that answered the phone was rude to me to boot, first thing he said is that we've been Closed for over twenty minutes, we can not help you in any way. Second thing he said was contact Uber Eats, which I did afterwards. But he would not take my name down for the forgotten items, he would not give me his name either, he would not lift a finger aside from pointing or redirecting his finger to me to fix their mistakes. Wowsa now that is a complete lack of "Customer Service" or communication skills. I say this having my first job at McDonalds back in 1984 timeframe and remembering that I was taught to be nice and listen to customers, not completely blow them off, be irresponsible and reverse blame. I could understand forgetting one or two of the sodas, but missing sandwiches, missing fries and missing drinks, how is that even possible ?? read more

JOELY IS SO NICE AND SO HELPFUL. 10/10 customer service. Very talkative and super friendly, would definitely recommend, every time we come in she has a smile on her face, what a delight every time we enter. read more

McDonald's - Fast Food Near Me - Wesley Chapel, Florida

Ordered food for pickup through the app, Guy brings out my food, doesn't read my order and hands my drink to another car. I'm missing half my order. I walked inside and saw no line but the general manager standing behind the counter. The general manager was more concerned about his missing air pods in his pockets than helping customers. I asked the same guy who brought me half my order with my daughter in my arms. If I could have the nuggets and large drink I was missing. Hands me my nuggets. Hands me a medium drink with 2 cups inside of it. I ask the manager if this cup looked like a large? He said no and hands me a large cup. I had to walk back and forth to my car 3 times with my daughter in my arms just for a pickup order. read more

Worst McDonald's location I've ever been to and I've been to ones in NY. Not only have I had to wait, in a spot, EVERY TIME I GO HERE, but this morning sealed the deal that I'll NEVER return to this location ever again. I order ahead through the app. Considering how I'm made to wait on every order (even when it's a simple 2 cheeseburgers, I've had to wait), I gave a good 5 minutes before I LEFT MY HOUSE to go get the order. I arrived at the location drive through and said, "hello?" ......because I had been at the drive through speaker for a cpl moments with no acknowledgement.....waited....... waited..... spoke louder and full voice to be acknowledged AT THE SPEAKER IN THE DRIVE THROUGH....... waited again....... waited..... other cars pulling up behind and in the second lane building up....... after waiting for another good 5 minutes, pulled up to the first window. Sat there a moment. An employee stumbled by with a bag and a drink and absolutely no acknowledgement nor looking at me sitting there. Noticed a car ahead of me, they had to have been there prior tk me and they had been waiting this whole time as well because I didn't even know they were there. Moved up behind them where I saw a hand reach out from the buding handing them their order. Moved up and FINALLY got someones attnetion to notify I was there to pick up my order. May you remember I ordered way ahead expecting it to be ready upon my arrival and that they have had now 20-25minutes since I ordered to have it prepared & waiting. Did they??? HELL NO!!!! AGAIN I'M HAVING TO WAIT ANOTHER 5 MINUTES for them to actually make it and then forget my game pieces, as I got home with my order (still steaming about having to wait AGAIN) and found no game pieces on the wrappers nor hash browns. The breakfast sandwiches were haphazardly wrapped and barely a "sandwich" and need better assembly. I have now decided with great resolve to never patronize this location ever again. If it burnt to the ground the empty smoking remains would be a better service to the community than this place. I received faster and better service in NY with yelling screaming obscenities and food thrown in a bag than I have ever gotten here. I live close to this location and will drive to ANY other location and patronize there before I EVER come here again. I wouldn't even drunken pee on the location as I'm sure I'd be forced to stop & wait mid-stream. Whomever runs and/or owns this location I have you get fleas and your arms are too short to scratch. I could run this location better in my sleep and I haven't been involved in restaurants for over 30years. This is the absolute WORST McDonald's I've ever been to and it's inexcusable. read more

The McDonald's in Wesley Chapel near Cypress is consistently terrible. I ordered a vanilla cone, and they handed it to me dripping and soggy (through the bottom of the cone). I ordered a large fry and they gave me a container of fries halfway filled. They suck! read more

they take forever the foods cold & the girl was high as hell my icecream was literally soup.

Waited 24 minutes for a bacon, egg, and cheese biscuit and a hashbrown at curbside and saw multiple other cars that came well after me be served first. read more

wish i could give this location 0 stars. staff is clueless. food is NEVER fresh. my order is always wrong and the staff act like they don't want to be there. time for new management and employees read more

Waited 20 minutes at drive through for my breakfast and still waiting. Brought out 2 different orders to me that were not mine. Worst service ever. read more

I had an online order. The place was slammed. It took over 10 minutes to get my order. Other folks were waiting longer than I did I watched the maintenance worker leave a trail of waste liquids in front of the counter. I told someone about it and the manager response was tell maintenance, we are busy. It seemed to me it was not a concern to her. Very bad look for the restaurant read more

They can never get an order right. Even after they make you wait 10 mins in a stall or 3rd window. They shut down early. Staff are too busy flirting, on there phones or talking to one another rather than taking orders or cooking.. They speaker system sucks cant hardly hear out of it.. They do not alternate speakers usually the inside lane is 3 cars to 1 outside lane. You always have to wait. read more

Ok, so I hardly ever write reviews and I never expect much from fast food restaurants. I go to this Mcdonalds at least once per week as I have grandkids who like it but I finally had to say something about this place. I usually use the drive through and it's always something...and I mean always. Whether they get my order wrong, make me pull into a spot to wait for my food, ice cream machine broken or waiting to give my order for long periods of time at an empty drive through. Doesn't matter if they are busy or not, there is always an issue here. I never see a familiar face anymore so I guess employee turnover is high. Food is on par with typical Mcdonalds but the service here is unbelievable! read more

This is one of the worst McDonald's ever it's it was so dirty on the floor the workers were just sitting there doing nothing not cleaning it up it took 20 minutes to get my food like damn and tables were dirty too never going there again read more

Twice we went thru drive thru asking for fries as twice we got stale cold fries so the first time I brought them right back literally seconds after we got them Someone simply gave us two more from the same stale batch - I went thru again saying the 2nd ones Were just as bad then they finally cooked more ALSO my buttermilk crispy sandwich had a couple pieces of shredded lettuce and the tomato that comes on it - WELL it was the size of a penny ! So small it was astonishing- who thought the teeny tiny bit qualified as a tomato slice The absolute worst McDonalds And I live right close but will Drive over farther to the one off 75 and 54 Stay away from this one they got bad reviews and don't seem to be trying to fix anything read more

McDonald's - My tiny pickle size "tomato slice" - Fast Food Near Me - Wesley Chapel, Florida

Told to pull forward for fries. Waited 15 minutes while 10+ cars where given their order behind me. Tried to call the store due to having kids in the car with me and couldn't go inside. After asking about my order was hung up on. Had to flag down a worker that was bringing another car their food and surprise she was able to grab mine immediately. Anyone else getting tired of feeling like an inconvenience just by showing up at a place of business? read more

Went thru drive thru and all of my food was hot and fresh and i was happy with the service. No wait either. Fast service ...

Horrible experience here. The "food" that we got through drive thru was absolutely horrible and disgusting. The fries were cold and stale the deluxe burger we got had almost no lettuce on it, horrible presentation and chicken tastes as if it was reheated multiple times. To top that off, the nugget meal that was supposed to come with 10 nuggets only came with 5. It's just frustrating to see all that once you get home to eat it. Not only that but I went back the next day to get a refund and the General Manager JENA was extremely rude and would not compensate us for the meals, but what can I expect... it is McDonald's at the end of the day. Plus they want to get paid $15 an hour... what a joke. Highly suggest choosing somewhere else to go eat. Disgusting place overall. read more

McDonald's - a chicken sandwich in a box - Fast Food Near Me - Wesley Chapel, Florida

Been going to this McDonald's since they opened. Only do breakfast and always get a small cup of water to take medicine. So today, I guess a new young manager, barely old enough to work takes my order and charges me 49 cents for a little water cup. When I question, he gets smug, cocky and says that's the way it is. I tell him I have been coming here for years and never been charged, he continues with his smug attitude, like oh well. I tell him take it off and as a matter of fact cancel order, he continues with his smart Alec attitude, ok, ok, have a nice day, but real smug and indignant. No other managers or employees charged for a water cup. I guess he is flexing with his young, tiny self that he is above all as he is a McDonald's manager and is supreme. Oh well not going back as long as he is there. So when the young punk with earring is gone let me know. This McDonald's ratings are horrible, does anyone in corporate or ownership read them or they don't care either. I'm old enough to be this punks grandfather and will not be treated that way by someone who is green and hasn't even lived yet. He hasn't earned the right to treat people like he does!!! read more

This McDonalds has advertised $1 for Any Size Southern Style Sweet Tea as you can see from the photo. But they charge $1.89 if ordered in the Drive-Through, not advertised. I let them know that I would not pay an Unadvertised price for any item because that is a shady business practice. I can live without ever going to McDonalds again. read more

McDonald's - Any size southern style sweet tea is advertised as $1, Was told that it's $1.89 at the window. Seems shady. So I left. - Fast Food Near Me - Wesley Chapel, Florida

it was super bad worst food ever no service and dirty floors dirty table worst service

this is by FAR the absolute worst McDonald's I've ever been to. These degenerates can't ever get an order correct. not even partial orders. they make me want to throw up every ounce of McDonald's I've eaten in my entire life and never return to this god forsaken place. read more

Stopped at McDonald's by Home Depot at Eiland and S.R. 54 for lunch. We were craving a Big Mac. This was the most disappointing food ever had from there. The Big Mac had no flavor whatsoever. Worst of all the hamburger patty was so small on the bun. It is all bread now and barely any meat. So disappointed at McDonald's. And I even had to pick up my cold slice of cheese to put it onto my sandwich. Picture attached. read more

McDonald's - Small meat compared to big bun!!! - Fast Food Near Me - Wesley Chapel, Florida

The worst service, food tasted unfresh and the drinks werent even filled. I feel duped with the food service and customer service.

Cashier messed up order 3 times in one interaction. Took the fries I was eating and my sand which then gave me someone's order. Not really sure what's going on here. read more

Avoid this McDonald's! Not only are they more expensive than other locations they are rude and inept. My daughter and I and the grandkids went thru the drive thru and the girl taking the orders couldn't get it right. So when we got up to window to pay it was more than it should have been. She told us to pull up to the next window where we sat and sat. Handed us the receipt and it was wrong like we told her it was. So the manager came over and said can I just give you a large drink. Ah NO, because we paid for a large drink already. We needed to be refunded for the overcharge which she finally did but didnt refund the tax. Then we had to ask for the rest of our food. I understand things happen but spare me the attitude when we did nothing wrong. read more

Every single time I come to this location something is always wrong... ALWAYS. Either they're out of almost everything or make your food order completely wrong. I get the limited staff but this is getting ridiculous. Thanks for ruining yet again another order of mine. read more

Advertising the pretzel McFlurry on their main sign. Pull up to the drive thru to hear they have no ice cream or shake at the moment. Why advertise something you don't have. This isn't the first time they say they can't do mcflurrys. It's a continuous pattern with this McDonalds. read more

Our cashier was so happy to serve us this morning that our order was all jacked up. The drinks were wrong, forgot some of the food, and did not get the extras needed to eat the meal (e.g., butter and syrup for pancakes). The manager fixed the order without being asked and refunded the overcharges immediately. Thank you for that. This location is clean as it is recently renovated. Once the orders were corrected, the food was fine. read more

McDonald's - a breakfast of pancakes, eggs, and pancakes - Fast Food Near Me - Wesley Chapel, Florida

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After waiting 10 minutes in the drive-thru and watching five cars in the other lane go through and still no answer on our side, we park and my husband goes in. No one was in line, he ordered 3 hashbrowns, 2 drinks, and a Mcmuffin, and paid. While waiting for his order, took 30 minutes, he watched drive-thru people come in and complain, the fryer go down, an employee carry a garbage bag over the fryer and almost burn a whole in the bag, people's orders being canceled but told no refund was available due to system malfunction, and the manager not acknowledging the complaining customers or lending a hand to the employees. This McDonald's gets worse as time goes on with TERRIBLE leadership and some incompetent employees. Needs a revamp, or just call it a day and throw in the dirty, greasy towel. read more

I understand that sometimes things get forgotten and mistakes happen when ordering from a busy fast-food place, but I'm not okay when this is happening almost every time I go to this McDonald's location. Over the weekend, I ordered a Quarter Pounder meal - with medium fries and a Diet Coke drink. They forgot to bring out my Diet Coke drink, and it was too late when I realized this as I was driving away. On my part, I know I could have gone back and just told them that they forgot to give me my drink and that they would kindly give me what was missing, but then I came to the realization that I am sick of having to go back to this location's drive-thru or inside to tell them what item(s) are missing. I've had to do this a couple of times at this location, and actually, there should have been more times of having to go back to report missing food but I let those times slide because I would already be at home, realizing that an egg was missing from my Sausage McMuffin with EGG, or that a patty was missing from a Double Quarter Pounder sandwich. Usually, I check the bags to make sure that everything is there but most of the times I don't like to unwrap everything until I go home to eat, and I don't think I should have to unwrap everything while I'm still in the drive-thru lane just to check if all the orders are made correctly. You would think that the food wrapped up is made the way it should be, especially from McDonald's. read more

This is the 5th time I've ordered here and no one there seems to understand how to make a cheeseburger with only pickles. I've had multiple occasions where I was given the wrong order and items missing from my order. read more

Ordered 2 Sundae's. Made poorly. How that can happen is a new one. Mine was Strawberry with Hot Fudge added. They charged me $1.79 for Strawberry Sundae and an extra .49¢ for the Hot Fudge...fine. But they put a "drop" of fudge. If I am going to pay that price for a Sundae, which I haven't gotten in a while, I will go to a ice cream establishment. And they are still using the $1.00 Sundae cups. read more

Horrible service, medium at best attitude, takes forever for food, needs management change and retraining. Say one of top 10 worst McDonald's. read more

They know me well as I am an every day customer. One day due to a special they were running the line was unusually long and one of my favorite associates brings out my order to thank me for being so loyal!!! I love them and will continue to be an every day customer! Amy C. read more

went thru drive thru she could not understand a simple order, I said 3 1/4 pounders with no onion and only one with cheez and a large fry that was it she said pull to 1st window, when I got to 1st window she had it all wrong what she said was funny,3 1/4 pounders no 0nion two with cheez and 1 plain I said no i repeat order 3 1/4 pounders with no onion 1 with cheez. she cam back and said that is what I said and I said no what you said is not what I order I repeated the order again she cam back to me and said so you won't 4 1/4 pounders I said really I repeated it again no where did I say 4 1/4 pounders and nowhere did I say plain, I looked at my wife who was listening to every thing that was going on and we just lol and we though no one can be that stupid but I was wrong then she said price I paid then pulled to next window next window was even more of a headache then the 1st window I repeated my order to the worker that was on the other side of the glass well lets say worker not sure, when all was said and done I pulled forward and had to wait 5 min by then the same worker lets say not sure gave me my food, when my wife and I got home the order was all wrong. put in garbage can went out to get lunch elsewhere. ever again will I go to that mc Donalds and I will tell every one I know to stay away from there we do not like what you are doing to are small town. read more

I was starving. Stopped in to sit down and eat. The place was not busy. The workers At this place we're slow to respond. Did not want to work with the customers. The workers were socializing among themselves. At least they got along. The place was not clean. End thoughts are that I will not return to this business. It was creepy. read more

Stopped by here at 2pm all tables were dirty, when I asked an employee to clean a table she said she would. I walked away for a few minutes and she tapped me on the shoulder and explained why the tables were dirty, they were too busy. No one is at the counter and only 6 other customers in the store and still no one is cleaning the tables. We had already ordered and paid or we would leave. This is not looking good. Will not come back to this one. read more