I wanted to update my previous review. The management reached out to my husband and agreed to the…read moreoriginal price. We bought the 5th wheel.

Thanks to Zach for his outstanding personal attention to our needs. Ken bent over backwards to give…read moreus a great offer. Thank you

Serious communication break-down at this place. They've had our camper for repairs since October…read more2021. They've done nothing yet. The camper has been outside this whole time and now it's totally destroyed. Still can't get any answers from anybody about this, but they have acknowledged their neglect. NEVER AGAIN

I will never by from this place again. We purchased a 2018 travel trailer, had to talk them into…read moregiving a 30 warranty. They finally said that we could bring it back in few weeks and they would fix anything that had an issue. We took it out a week after purchase and the refrigerator had quit working. When we took it back they refused to cover the $1200.00 new refrigerator it needed. They wouldn't even offer to help me with the expense. I left and had it fixed for half the price by someone else. If you don't buy new they could care less about you.

We had the BEST experience at Kris Willis RV thanks to Robbie, Haley, and Mark!…read more After speaking on the phone extensively with Robbie and Haley, we drove 12 hours from Florida to work with them instead of a local dealer. They had great pricing, they were incredibly honest, and willing to help us at every turn. The real selling point for me was when I had just returned from the local dealer and discussed extended service plans. The other dealer kept trying to convince me I needed $6,000 in service plans. When I asked specific questions and read over the actual service contracts line by line, I realized that - quite frankly - it was complete crap and barely covered anything (unless, of course, I happened to damage my RV due to an earthquake *eyeroll*). The next day I called Robbie to ask him what service plans they offer as a test (sorry Robbie, haha!). He passed with flying colors when he told me that they didn't endorse any extended warranty plans because the existing manufacture warranties cover quite a bit (as he explained the number of years on each part) and that most of the extended warrianties have odd terms and circumstances where they don't cover common occurrences. Yaaaaas! Exactly what I wanted to hear! When it came to the details of getting payment situated before we arrived, Haley was an absolute dream with which to work. She answered all of our questions in advance and was incredibly organized and efficient. I think the entire transaction took a total of five minutes when we finally arrived. (Not to mention, she provided EXCELLENT restaurant recommendations when we finally arrived in Dexter, Missouri.) Once we arrived at Kris Willis RV, Mark was incredibly helpful in teaching us the ins and outs of our new RV (even while contending with our two dogs who would not stop trying to cuddle with Mark the entire lesson). In addition to RV maintenance, he may secretly be a dog whisperer. On top of all of this, after our first night in a nearby campground we had a few questions and both Mark and a Robbie came to our campsite to help us out! WHAT SERVICE! Later that week, after they knew we were camping our way back to Florida, they called periodically to check in on us and make sure we didn't have any other questions. I can't imagine any other dealer going above and beyond like that! I can't say enough great things about Kris Willis RV and the amazing staff - especially Robbie, Haley, and Mark. It was such a good feeling to buy from you all, and I HIGHLY recommend anyone who is in the market for an RV give them a visit or a call!

I dealt with Zach (GM) and I let him know where I wanted to be on my trade allowance. He gave it…read moreto me but raised the price on the new RV by that much. I was going to drive 10 hours to pick it up. Internet price was 69K and after he "Over allowed" on my camper he raised the price on his. This is a very deceptive practice. Contact was horrible. He would send me numbers then when I would call him I could never get ahold of him. I'd stay away from this company!

I was treated good there, however for the price I had paid for my toy hauler without then…read moredisclosing the soft spot on my roof, had a gas leak from day 1, had leaks and soft spots in the floor, a gas leak, and I had bought other things there such a a generator and a towing gear. So $5500.00 later, i got most of the issues fixed. I am well under water on this purchase. I do like the trailer, just dont like the issues it came with. I had spoke to the manager a few times and had been told several times that they were going to do something to compensate me to make it right. Well, that never happened. I will never buy from there again. I will also be contacting the BBB to submit a complaint there as well.

I bought a bunk pontoon trailer from rib mountain marine,( a kirks trailer) and I am not very happy…read morewith the craftsmanship. The welds are full of holes and there is big holes burned thru the tubes in the welds. The trailer had rust by every weld and I had to spend 2 hours cleaning and touching up the paint. When you spend $2200 dollars on a new trailer you should not have to work on it to use it. I contacted the dealer where I bought it and left them a message to contact me about this and they never got back to me on this. If I had to suggest a trailer to buy and where to get it, I would not send them to rib mountain marine to get a kirks trailer. I looked at a lot of different trailers and I like the design and the and low profile of the kirks trailer but it is very poor quality and the dealer would not even call back to see if something could be done to resolve this or maybe even exchange it. So if you are looking for a trailer don't go to rib mountain marine or but a kirks trailer.

I had warranty work done more than once here on my new travel trailer (purchased in another state)…read moreand the experience was 5 star. I give it my highest recommendation. The employees are very friendly, which is saying a lot for the STL area. I wouldn't buy anywhere else when I'm ready to upgrade.

After spending over a thousand dollars for a brand new rv furnace a few years back, it quit…read moreworking; had them come and service it in November and it cost me almost another thousand for a bad wire in furnace itself, they First looked and rewired my new thermostat; I had them check my hot water heater because it won't heat on electric, just propane, he worked on it and said it was fine now...he Brought my new propane lines because I had a minor smell of propane but he brought the wrong ones, he said he would be back with the correct ones around 5, he had mentioned earlier that my water pump bowl had a crack in it and could flood my cabin, he said it was only $19, I said yes bring it back with you when you bring the correct propane lines and definitely fix it because I had some water coming in under my kitchen sink (which I showed and told him even before he came out).. needless to say after he returned at 5, he was only here for 5 minutes and rushing to leave and said everything was done...$702.00 later, no electric hot water heater working at all; no bowl replaced on water pump (leaks even worse) and my ac thermostat that he rewired will not work on high cool and I'm sitting in direct sun...ive been waiting 5 weeks on a promise of no shows and excuses, my fifth wheel cost $35,000 used 5 years ago and a person should get there moneys worth but since I refused to pay a $250 show up fee, they will not help me even thou they are at fault, I've called around 20 times since November and waited on them since 8am today to show up finally only to be disrespected and juggled around on the phone, I get blown off on a weekly basis by there Mgr Bobby' I called and talked with Bobby , (Mgr )and said to call again on Monday morning continuously several times in a row

Tom stopped by my storage unit to introduce his service to me, great timing as I was working on an…read moreelectrical problem on the hot water heater. He offered advice which helped me find and fix the problem. He followed up the next day with a phone call to see if I needed assistance.

Came once and kept canceling appointments. Paid for some of the work but he never finished the job…read moreafter 5 weeks of rescheduling.