I called Advance Automotive this morning around 10:16 a.m. to ask for a quote on replacing a part…read morefor my 2012 Toyota Prius. The call lasted less than two minutes, but it was enough to decide I'll never go back. The staff member, Roger, interrupted me and said in a mocking tone, "OUUU OUU OUUUU! Let's take it slow here. You are talking wayyy too fast and your English is sloppy." Then he used an analogy to show his frustration. That level of rudeness is completely unacceptable from anyone representing a business. I was polite and just trying to explain my car issue. Instead of patience or professionalism, I got attitude and mockery. If that's how they talk to customers, I'd stay away from it.

I had taken my vehicle to several places with the same issue before I called advanced automotive…read more They had my car diagnosed within a few hours of dropping it off. We have not had a single issue with it since. The mechanics along with the customer service people behind the phone is top shelf. Best I had ever experienced and for that I recommend them to everyone and will never take my vehicle anywhere else ever again.

The best place for auto repair we have ever utilized!!! Prices are fair, and the people who work…read morehere are great--friendly and courteous!!! They repaired things on our vehicles that the dealers couldn't fix! Excellent!!!

I experienced car trouble while running errands in Cape, due to careless repairs completed by a…read moremechanic in my home town. While waiting for Sperling's to arrive, I discovered the problem with my vehicle could be quickly corrected. The truck driver was courteous and quite sympathetic to my situation. I was not charged for their service call. I highly recommend Sperling's.

Tom was the best tow truck driver I've ever encountered! Thank you so much for doing your best to…read morebrighten my poopy day!!

Love this place. If you have any problems with you transmission, they will give you an honest…read moreanswer and a fair price.

Charged us $55.xx for a Trans filter that they apparently did not replace! Informed us we needed a…read morenew transmission & we did not!! Car had loose motor mount and exhaust pipe after visit it did not have that before they looked at it as I heard funny noises under car when I started it!!! Our local Auto Repair consequently did the Trans Service, fixed the motor mount and exhaust and our car is running like a top! So we had anguish and grief worrying about our car and it's transmission that we did not need to have. Plus we are out the $55.18 and a whole day of our time.

I am a 75-year-old widow, and my car indicated something was wrong (without telling me what it…read morewas). I immediately drove to Coad Toyota (where I have had my car serviced since I first moved here). Unbeknownst to me, the service department was closed after 4 PM that day, and it was 4:15 PM. A wonderful young man in the sales department took me over to the service department and told me it was only my tires that needed refilling, due to a weather change. He filled them for me, even though he was nicely dressed, and i was afraid he may get a little dirty. I was so grateful for his help and that it was such an "easy fix." I asked for his card to send him a thank-you. Unfortunately, by the time I got around to calling the dealership (and looking at the card he gave me), he was not there. The nice person who answered the phone at the dealership said I could give a review on their Facebook page. I want to leave one here, also. It turns out that nice young gentleman's name is Hogan Coad, and I learned he is one of the Coad family members. I cannot thank him enough, and I highly recommend their service (sales and service).

My wife and I first started doing business with Coad Toyota in 2015. Our first purchase from Coad…read morewas a 2015 Toyota Tundra CrewMax. Mike Kirn was our salesman and Alicia Prince the finance person we met. This experience was so awesome and simple that we have been telling friends and family for years that Coad makes Toyota purchases easy. Fast Forward to September of 2018. We had previously owned a 2015 Toyota 4Runner too, that we traded off. After recently driving another 4Runner, my wife wanted to trade a GMC Yukon for a new 4Runner. Our first impression was to buy local. However, our local Toyota store has not been easy to deal with. So, to Coad we go...again. Needless to say, Coad was able to help us find the car that met our needs. Mike and Alicia still work at this dealership and they, once again, made it happen. While it isn't the exact color she wanted, my better half is happy to be back in the driver's seat of a 4Runner. We had a minor hiccup in our purchase, but Mike, Paul, Alicia and maybe others were able to get it worked out without any major issues. If you want a Toyota of any flavor, Mike and Alicia can put you in the driver's seat too! Good people work here and the No Hassle purchasing is a win, in my book!

These guys are great! Today I had quite an unusual request on top of my usual oil change. A CAT had…read moregotten into my hood. The cat is okay thanks to these guys. After a few hours of me and friends of friends trying to get this poor kitten out of the front hood, I took it up here hoping they could help. The manager was even kind enough to take this cat up to the Humane Society after retrieving it safely. Big shout out to these guys for always thoroughly explaining repairs in detail, and going above and beyond. Thank you!

Always great service! Repeat customer for several years! Always recommend them to family and…read morefriends!

Wanted to purchase a EV in Jackson MO but because of the ice storm, I had to get it transported to…read moreTN. I was fortunate that Rupple was able to perform a pre purchase inspection on the same day I called. The report revealed many issues and saved me from a huge mistake. I'm very impress with the details of the report. Seems like they check everything bumper to bumper. The cost of service was super reasonable. I highly recommend these ex-veterans' thoroughness and professionalism.

I had the oil housing replaced on my Jeep Wrangler at Rupple Auto Service and couldn't be happier…read morewith the experience. Tyler Lockwood was extremely professional and did an excellent job. Not only did he replace the oil housing, but he went above and beyond by thoroughly cleaning all the oil from the undercarriage, which I really appreciated. He also completed a full multipoint inspection and provided clear, written details on what he found in each category, very transparent and helpful. Overall, Rupple Auto Service is a great company to work with. The office staff is super friendly, knowledgeable, and happy to answer any questions. Highly recommend! Kyle

We had nothing but a bad experience at this location. The vehicle we purchased was a 2015 Ford…read moreExplorer. This vehicle was nothing short of a lemon. The dealership had my vehicle a total of 6 months within the first year of purchasing it. This last time we picked it up and headed to Nashville the very next day. On our way to Nashville, my car turned off in the middle of rush hour traffic on I-24. It completely lost all power and everything powered off. We got the Managers involved and still they found nothing wrong with it. The managers that we dealt with were very rude, one even proceeded to get in my husbands face and tell him that this was the first time he was hearing about any issues that we were having....my goodness it was a crazy experience. We finally traded the vehicle in this last week and I could not be more happy about it. We definitely did not go back to John Sinclair and never will. I sincerely hope if you are in the market for a New or Used vehicle, that you will go somewhere else. Go somewhere where they actually value your business and genuinely want to take care of you.

I had a great experience with Ms. Ashley Griggs. She went above and beyond helping me get into my…read morevehicle. I had a noise complaint which they fixed, Ashley called me to make sure It was taking care of, which was awesome. I would highly recommend asking for Ashley for your next vehicle purchase. There were two guys who were awesome with the sale as well. (don't know the names).