Dropped my car off and left all my documentation in the key drop-off. They have a box that you pull…read moredown to the right of the door with the key drop slot, and it has a pen in there, envelopes, where you can tick off the things that you want done and write in anything extra. Loved that extra little bit of care because nothing drives me crazier than trying to find an envelope and pen in my car because there's nothing but a key drop slot in the door in so many other places. They think of the little things. I had made my appointment online a couple of weeks before using one of the flyers that came in the mail, I scanned the QR code. I did put it in my phone as a reminder however I actually put in the wrong day, I would have been a day late however they sent me a reminder text to let me know that hey your appointment is coming up. Amazing, and very timely! I spoke mainly with Brandon and in all my years I have never spoken to any car repair place and receive such great service. He listened to my concerns as I have a few because my car is older. They kept me apprised of every step of the way. From initial diagnostics, when they finish them they sent me a link that took me to a website but not only detailed information about what needed to be done, but also recommendations with PICTURES to show what they were talking about. I was able to show them to my brother who was mechanic in New Jersey he said I see their concern and he agreed on their diagnostics, but we're getting rid of the car within a year so no need to do those things right now. When I spoke to Brandon we talked about what needed to be done for the inspection, the things that I wanted to have done extra including the oil and having an A/C repaired, and there was zero hard sell of any of the other options that were recommended but not needed at time of service. I have never had such an amazing experience at a mechanic shop in all my years and I can guarantee I will never go to another auto repair shop as long as I live in this area, I finally found the best mechanics around and trust me I've been to probably just about all of them including dealerships. They are absolutely outstanding and it didn't matter who I spoke to on the phone they were great, Brandon stood out as exceptional. Thank you Ross for the detailed Diagnostics.

My opinion....Avoid this shop until the state's investigation is complete…read more I was planning to have my vehicle inspected here until I was warned by someone I know with a friend at the the state auditor's office. According to them, this location is allegedly being investigated for allegedly allowing a technician whose Pennsylvania state inspection license was revoked to continue performing state inspections while management covered it up. I was also told that the reason why they are being investigated is inspection records may have been changed so the shop could continue maximizing profits instead of following state regulations. If that's true, any vehicles inspected under those circumstances could be required to undergo another inspection by a properly licensed technician. I can't personally verify every detail, or know if this is 100% true but the information was concerning enough that I took my business elsewhere. I think you can call the state inspection hotline and confirm wether a shop is under investigation or not. My opinion.....if there is an investigation, Until the investigation is complete and the facts are made public, I would think twice before trusting this shop with a state inspection. There's too many other options where this isn't a worry.

*** DO NOT RECOMMEND! ***…read more I always try to give my business to local/family owned shops. This time it was a mistake! I came to J's Auto Service for a routine state inspection and emissions check. Everything was fine other than a puncture in one of my tires and my brake lights being out. When I picked up my vehicle the odometer was up an additional 5 miles even though their invoice states there was no change in mileage. (Miles in 158,162, actual miles out 158,167 ( see attached photos)). This was odd but I didn't think anything of it since a road test is usually preformed. Fast forward to when I got the tire replaced at their shop/to get my other sticker for inspection. I picked it up after work and was a little surprised it costed $52.86 ($63.11 - $10.25 (state safety sticker)) for ONE tire. I started driving and realized my dashcam was unplugged. I contacted the shop and asked why this happened. I spoke with Christine who told me, "All we did was install your tire and check your brake lights". I go home and review the footage. I come to find out that they did indeed unplug my dash cam. Not cool. I also reviewed the footage from the day of my inspection. Prior to my vehicle ever being inspected, Jamie and Christine used my vehicle to pick up another customers car! They came back, inspected my vehicle and then conducted a road test. I paid for a state inspection/emissions test, not for them to use my car for their business. I will not be giving them my business after this and will not recommend them to anyone.

I highly recommend J's and fully trust their expertise. I know I am driving a safe car when I leave…read moretheir shop. Christine or John always take time to explain the required maintenance to me and are willing to work with me on my available options. They are responsive and always get my vehicle back to me in a short amount of time. J's is meticulous and offers the highest quality of service, I really highly recommend.

We just returned from this business and had a very bad experience. One of us has been going there…read morefor 12-15 years and one of us has been going there for three years. There are two trucks and one car. Every 3000. miles these vehicles get an oil change from this business. Every time we have been there every one has been courteous. It does not take long to do the oil change. This time one of the trucks was brought in for an oil change. This truck needs specific oil and a specific oil filter. We told them about the items that we brought in for the oil change. There was someone new who we spoke to and he told us that the oil and filter we brought did not matter. The oil change would still cost $50.00 using the oil and filter. Previously we were charged $30.00 for an oil change. We left because that was ridiculous!! I said it was stupid. The man said said the oil change involves labor as well. The labor then is $50.00 I asked, and he said yes. Apparently if someone brings the specific oil and specific oil filter they want to be used, that person will be charged the same cost as having the full service. Considering the complete oil change service is $50.00, then the oil and filter are free because I was told the labor cost is $50.00! We did not receive any explanation when we questioned the cost of the service with using our own supplies. We will never return to this business!! We will also tell others about our experience. We will tell others not to go to this business for an oil change!! We just returned from a local inspection station and auto repair shop. Their price for an oil change is $25.00 !!!! Maybe not as convenient, but Half of the Price being charged by this business! And all they do are oil changes at this place!

i went to this establishment for a long time! now with the new manager it's went from 5 stars to…read morenegative stars. very unprofessional, not inclusive horrible people skills! I wanted the # so I could talk with the owner to address some concerns but the young unprofessional manager asked inappropriate questions and made be feel uncomfortable. unacceptable!!! owner of this establishment you should make a change to the current staff asap!!! A lot of costumers are going down the road like I did!! There very professional!!

My wife and I have used Bob Adams Auto Service for over a decade. As other reviewers have…read morementioned, finding an auto service team that one can trust is hard enough. Finding one that brings honesty, expertise, and genuine friendliness to their service is even more rare. Never do we fear that we will be overcharged; never have they recommended unnecessary work as so often can happen at a dealer. Yet if they find a problem, they will discuss options with us before moving forward. No job is too big or too small for Scott, Tim, and Brandon. We cannot recommend them more highly.

Extremely honest and fair with pricing. High quality mechanics. Scott is awesome. If you need a…read moremechanic in the North Penn Area this is the place!

Polite staff and a well run family shop. They never tell you that you need extra garbage fixed the…read moreway dealerships do and they get everything done in a timely manner. You will never get your arm twisted by them or break the bank going here, unlike so many dealerships me and my family have dealt with. I refuse to go anywhere but to Bill to service my vehicle!

Best mechanic we've ever had! Fast and reliable service at a good price! So thankful a local friend…read morerecommended this auto service center!

It all started with a small taillight bulb. I was treated with warm welcome and genuine listening…read moreand given options. The light bulb was ordered by Tom S. Unfortunately I needed to wait until inspection, due to personal difficulties and the patience was commendable. I really appreciated the kindness and support as life seemed to be out of my control. After the thankfully passed inspection, the car battery had been struggling in cold weather. So as my CBA Mechanical technician Matt was examining the vehicle and battery the alternator gave up. I appreciate how Tom Steven's, CBA Service Manager, careful checked together with Matt all options before deciding that I needed a new alternator. And to make matters even better, they helped me find a replacement alternator that was reasonably priced and quality condition. Since my car is older I was not wanting to pour money into repairs. The communication given to me and updates was so helpful and comforting. I was always aware of what was needed or happening. The diagnostic report and videos on each car concern was outstanding! And I mean outstanding and very informative as to how my vehicle is performing and why certain maintenance must be done. No pressure just made aware. Thank you Tom and Matt for making my car better and safer. I recieved and oil change, steering and brake fluid flush. And even more was able to have my headlights cleaned and trunk mechanism fixed so it wouldn't not fall on my neck. These many decisions were made together and the bill was not a regret but a privilege. The writing of this review is not just to praise Matt and Tom who were the best, and Chip, CBA owner, who shuttled me home and brought me back at completion of vehicle inspection, maintenance and several repairs. I really want to let anyone needing car care and /or repair service to try CBA. (Christian Brothers Automotive)!!! I truly recommend Christian Brothers Automotive! I want to close with a big thank you to AJ, Patrick , Anthony who answered my calls so welcomingly. Also Chip who helped me get home and back. So so good of you!!! And of course Tom Steven's who coordinated all the concerns so relaxingly and smoothly between Me and my Service Technician Matt, who gave quality workmanship and a more functional and safe vehicle for me to drive now!! Thank you Christian Brothers Automotive staff - what a team! I am glad you are here!

I had a very disappointing experience at Christian Brothers Automotive (Montgomery Mall, 565 DeKalb…read morePike, North Wales). My son brought in our car to have both rear brakes replaced. He provided the parts and was quoted about $300 for labor. The shop only replaced one rear brake, discovered the other caliper was seized, and then reassembled the car without calling us for options. Afterward, they informed him the vehicle was unsafe to drive but still charged the full $300 labor fee -- despite not completing the job. To make matters worse, they didn't even have the caliper in stock, leaving us with no solution. This was unacceptable. The lack of communication, releasing an unsafe car, and charging full price for incomplete work shows poor customer service and questionable business practices. Customers deserve honesty, fair billing, and consideration for safety, none of which we experienced here. Thomas Stevens was very dishonest, stating that we resided out of town on our invoice, when we live 15 minutes away from this location. Here at this location, they consider everyone else's position, but the customer. Their practices are unethical, immoral, and unjustifiable. My recommendation is that you search elsewhere for your automobile services as this franchise is anything but Christian based. I have reached out to the owner and I am waiting on a response. I will update this Post upon hearing from the Owner, Chip Eissler. I'm not sure if they're even recognized by the Better Business Bureau. I will look into it.

Chris did a great job overhauling my Volvo's entire exhaust system, and came in $1,000 cheaper than…read moreI was quoted by the competition! You earned a lifelong customer, you guys are great.

I needed an emergency fix the day before a vacation. Chris was pleasant, professional and did an…read moreexcellent job same day on zero notice. Overall great; this is my new shop.