Get your tow from anyone else. Never showed up, and incredibly rude when I called to check on the status. We could've worked together to solve the mystery of why Root gave me your name and number, but you were too rude and hung up on me in a childish fit. Have some professionalism. read more

Wonderful service! Driver couldn't have been nicer! He kept us informed and notified us when car was at dealership.

I used Springfield Towing a few years ago, and used them again today. As an owner of antique cars, I've had the occasion to use multiple tow companies in the last five years. Springfield Towing is by far the most courteous and pleasant to deal with. My driver John couldn't be nicer, and he had my car loaded up quickly. read more

Twice now, I've suffered a breakdown on my car, and AGERO (through USAA), had assigned this company to tow my car each time. First time I waited 3 hours in 34 degree weather. No show. When I called the number provided, the company said there was no record of the request and hung up immediately. Poor customer service and attitude. The second was today. Accepted the tow, and no show after 2-1/2 hours. Called USAA, and they told me they haven't even dispatched yet. If I ever need a tow again, I'll be sure to inform USAA & AGERO that I don't want to have Springfield tow me. read more

Tow truck driver was rude and negligent with the car. Damaged/cracked the front bumper while putting the car up on the truck. Driver then said he'd contact his boss and they would get it resolved. Didn't hear anything so I called and spoke with the boss/owner upon which he told me they never touched the car and they weren't responsible for the damage that they caused. Furthermore, the owner lied and claimed they never touched the car and the tow was cancelled. Never got the drivers name but I have surveillance of the tow truck driver cracking my bumper while attempting to lift the car. Jay is a liar and runs a dirty business. I can't account for their other tow truck drivers but the one Allstate assigned was rude and incompetent. I wouldn't recommend using this tow truck service. Just call another one or request a different service from your insurance. read more

My tire rod broke and they responded quickly to tow my car to my house on Easter Sunday! John was very knowledgeable and compassionate about my predicament. Thank you Springfield Towing & Recovery! read more

The tow truck showed up within 30 minutes. The tow truck driver was friendly and courteous. No complaints.

Prompt, friendly, and professional with a tricky towing job!

Called Liberty Mutual for a roadside tow at 7am. I was advised Springfield Towing & Recovery was the provider. Received an ETA of 9:15am. 5 hours and a half dozen "new ETA" messages later (plus a few calls DIRECTLY to Springfield Towing & Recovery) they cancel...........THANKS FOR NOTHING Springfield Towing & Recovery LLC read more

The fellow who towed my car was on time, polite, competent, knowledgeable of his job, safe and a good communicator. Excellent svc.

Springfield towing Is the best! The towing technician was fast and friendly, I definitely appreciate you guys. Thank you!

DISAPPOINTING I don't know who the owner/manager of Springfield Towing & Recovery LLC is, but they really need to check their driver. Guy was dispatched to our house today and couldn't find it. We understood his frustration as it is NOT an easy find. That is why we provided specific instructions for finding us - to roadside assistance when placing the initial call. The driver did not follow instructions. Driver called as requested and said he could not find the house. Each time I attempted to direct him, he was rude and and interrupted me and said he would not drive back down our street again unless I came and stood on the corner. He was less than 1/2 a block away. Mind you, it's very cold and raining. The ground was icy earlier. I explained that I had already fallen and hurt myself on the ice today and would rather guide him via telephone. He cut me off each time I tried to do so. He refused to come back down the street, less than 1/2 of a block unless I walked to the corner and directed him in person. As I was calling roadside assistance, the driver returned to the requested pick up point and called. I politely told him we did not appreciate his poor attitude and would not be needing his service. I then called Springfield Towing to speak with the owner but got a voice mail. No call back yet. The driver then called roadside assistance and lied - said he was given the wrong address. Roadside assistance called me to find out what was going on and cancelled service with Springfield Towing and has now despatched a different towing service... Like I said, I don't know if this is standard operating procedure for Springfield Towing or if the driver was having a bad day, but he certainly did not represent the company well today. read more

Horrible. They took a referral from AARP/Allstate roadside assistance with a promised ETA of 90 minutes, even though they were just 20 minutes away from me and my flat tire. Only one truck on the road. After 2 hrs I call and get told the driver will call me right away. He calls 20 minutes later and tells me he will be there in 25-30 minutes. One hour later he goes to the wrong location. In the end he arrived two hours after the scheduled appointment. Dispatch should never have taken the job. Couldn't care less about the customer, just chased the money and left me stranded. You've all been warned. read more

They picked up my car after an accident and took to their lot to hold until my insurance contacted them about removal. I went this morning to get all of my belongings out of the car, only to find out that the place that it was going to be evaluated at by my insurance, took it already without my consent or permission. Called the shop and talked to Jay Alvarez, the owner, to find out what happened and he said that Co-Parts told him it was released and they would take it. WRONG. Called Co-Parts, and they said they called Springfield Towing & Recovery and talked to a "Jason" (who I'm pretty sure is Jay), who stated that my car was released by the owner. Now someone is lying, and my bet is on JAY ALVAREZ and SPRINGFIELD TOWING & RECOVERY. Not cool. Thanks Jay! read more

I had a very positive experience this morning. No one wants to get a tow. The tow truck operator was very professional, knowledgeable, and on time. read more

Professional friendly service! Best tow truck driver I ever dealt with. Keep up the good work John! Thanks again!

Avoid at all a costs. Rude and never showed showed after calling several times. Left me stranded for over 3 hours when I was just 2 miles from their location. Refused to provide an ETA after they were over an hour late from the original ETA my insurance roadside assistance provided when they set up the tow truck. Horrible experience and I would never recommend or call this place again. read more

The driver took over 3 hours to come, kept changing the time and changing the time. Meanwhile it was 90 degrees, no working air conditioner. Towed the car on a flatbed when it should have been on a wheel and dolly. End result, $2,800 in damage to my Mercedes. We'll see if they admit liability! To be continued read more

These folks are amazing. First, the tow truck showed up 10 minutes earlier than estimated ( always a plus). Dwayne then carefully listened, diagnosed and fixed the issue, and then showed me what to do if it happened again. He did not leave until he had double checked that the car was operating properly. The whole time he was calm and professional. read more

I had the unfortunate pleasure of using Springfield's services; my car broke down on my way to work and my insurance company contracted Springfield. The text message said it would be about an hour wait but Jay (my driver) was 20 minutes early!! He was great and extremely professional. We had a great conversation during the drive. Hopefully all of the drivers are as great as Jay! read more

My car broke down and my roadside assistance contacted a towing company to help me. The operator was kind and courteous and didn't make me feel nervous at all with being in a truck with a total stranger. We made small talk and he got me home with no issues. Thank you so much! read more

Great service really helped me out of a jam with my truck. Driver was really nice and rates were reasonable highly recommend these guys if you need a tow. read more

Can't say enough how thankful I am to have been picked up by these guys. My driver rescued me 3am 12/20/16 from Chelten and Wayne. Very gentle with loading and unloading my car, explained why he took every step he did. Talked the whole way and made an horrible experience very pleasent. Keep it up guys! read more