Polite staff and a well run family shop. They never tell you that you need extra garbage fixed the way dealerships do and they get everything done in a timely manner. You will never get your arm twisted by them or break the bank going here, unlike so many dealerships me and my family have dealt with. I refuse to go anywhere but to Bill to service my vehicle! read more

Best mechanic we've ever had! Fast and reliable service at a good price! So thankful a local friend recommended this auto service center!

Bill is simply the best mechanic in town. I started going to him a little over ten years ago and have never looked back. He is fair, honest, hardworking and will only do necessary repairs on your vehicle. Sadly, I'm moving and dread having to find another mechanic that is even half as decent and honest as he is. read more

Professional, and affordable! They were willing to show me what was wrong with my car, and explain why they made the decisions they did while fixing it. We've been going elsewhere for years, but got tired of the "$1000 list" every time we did an oil change (why are you looking st my rear rotors during an oil change?!) The price I was given at Mitchell's was significantly less than I had been quoted elsewhere. We will be going here from now on! read more

The only place to bring your car! Bill Mitchell's has worked on my cars since 2005 when I moved to the area. I don't like going anywhere else as I just don't trust them (read: I don't trust the various dealerships where I have purchased my cars.). He is honest, fair, great prices, takes time to explain what needs to happen. All around a great guy and a great place to do business. read more

Mr. Mitchell is honest and he does excellent work. My family has taken our cars to Mitchell's for years and we wouldn't even consider using anyone else. They never try to perform unnecessary work and they are really nice people. If you live anywhere near Bristol Road in New Britain do yourself a big favor and take your vehicle to Mitchell's. You will be glad that you did. Thanks Bill for being an honest person and someone that we can trust. Recently had my vehicle serviced at Mitchell's and once again received outstanding customer service by Bill and his staff. My vehicle is running great and I'm very thankful to Bill for the excellent service. read more

My parents have been going to this garage for as long as I can remember. Out of all the vehicles we have taken there we have never had one complaint with service. The only bad part about this place is that they are in such a high demand that it sometimes takes a few days to get your car in for repairs. But for these guys, I'll wait :-) read more

My family has been going to Bill Mitchell's for 10+ years. My dad was a car guy and liked to do as much as he could on his own, but with the new computerized systems and a lack of time on his hands, he started to lose "his touch" as he said. The fact that he was fine with taking our cars to Bill Mitchell's always stood out to me that he trusted them. They're upfront, honest, and great to work with. They won't nickel & dime you and if they can get you back on the road the same day they will. I've only ever had 2 instances where they had to keep my car longer than a day. They're also super about getting us in for small stuff. I recently had a "tire from hell" that was losing pressure all the time. Bill plugged it once, and when the plug started leaking, replugged it, and then a few weeks later pulled a nail and plugged it with no charge! He recommended I get a new tire as soon as I could, but wanted to get me the car back so I could get to work the next day. AWESOME service and really down to earth group of people. read more

Great auto repair! He has serviced all of our vehicles for the past nine years. I have found him to be honest and trustworthy, and any repairs or services are impeccable. read more

Great service, my son is attending college in the area and he needed to get his truck fixed. Not knowing any garages in the area made it tough. He brought it to Mitchells and we received prompt, honest service. Good to know he has a place to bring his truck while living in Chalfont. read more

These reviews are no joke. I knew I had a brake issue once inspection time came around. After being quoted a jaw dropping amount to fix the issue, I took my car to Mitchell's and had Bill take a look. Bill personally gave my vehicle a drive, called me up and quoted me half of what the other shop tried getting out of me for parts and labor. This place does great work with honest pricing. I won't go anywhere else from now on. read more

The absolute best in the area. Honest and thorough. Can't find one negative thing to say. He deserves more stars.

my dad has been making me take my car to bill mitchells auto for years now. every year they pass my dads' truck for inspection even though it is missing large sections of the frame. i, on the other hand get a fail every time. always for some arbitrary reason with no real explanation from the mechanic. and the result is that i get to remove perfectly good car parts to fulfill my annual extortion from the incompetent mechanic. this year i am told to replace the exact same list of parts as last year. i guess ball joints only last a couple of months. same for end links, and control arms? and i am supposed to be taking advice from a "mechanic" who cannot replace an o2 sensor? boy,hypothetically, if i had been a mechanic for years as part of my career i might think this "pro auto shop" was some sort of a racket. i might even think they were liars. maybe thats why the guy never makes eye contact. i won't even mention getting a tire puncture for four years in a row, but only after i drop the car off. i also won't mention that this year i didn't get a tire puncture, but someone really tried to pull out the tire plug from last years punture. read more

My family and I have been taking our vehicles to Bill Mitchell's for many years now. In fact, we will never take our cars elsewhere because we all truly trust Bill. He is straight-forward and very honest. He never recommends unnecessary repairs and does very good work. He also really cares about his customers and goes above and beyond to help them out in a pinch... he helped my dad get into my sisters car when she locked the keys inside without hesitation or charging him. He also called me after my car passed inspection to give me advice on turning it in since my lease was almost up. Things he didn't have to do, yet he did it without batting an eye. I can't believe it's taken me this long to write a review, but it reminded me because my fiancé dropped his car off for inspection tonight and is already aware of a repair that needs to be done because Bill warned him during last years inspection that it would have to be done the next inspection... giving him a heads up and a years notice. My fiancé now too refuses to go anywhere else thanks to the honesty and care he provides his customers. read more

It is a pleasure to tell folks about this place! If I could give it ten stars I would. bill and coleen are great. honest car repairs and these folks go out of their way to help. a genuine gem in this area! read more

Honest, friendly, always fair prices and never tries to upsell on unnecessary repairs. So lucky to have this mechanic nearby.

I can't believe it has taken me this long to write a review for Bill Mitchell! I have been taking my vehicle to him for service for almost 5 years and couldn't be more satisfied. What made me think of prompting this review, and a good example of his great service, is that I dropped my car off for an oil change yesterday. Side note: they always put air in your tires when you go in for an oil change, which is fantastic for me as a woman who generally wears heels and has a baby in the car - I don't really want to be stopping at a service station post-work to fill my tires. Anyway, I mentioned to Bill that I was going on a road trip this weekend, which is why I wanted to get my oil changed now. Well a few hours later he called me at work to tell me that he went ahead and gave my car a general check up since I was going on this long road trip and discovered that my serpentine belt had some cracking and wear, and I might want to replace it before heading out. I thought that was so nice that he took the time to check everything for me, and also discovered from a third party that a broken serpentine belt would have been a "deal breaker" for my road trip. Thank you to Bill for always looking out for me! read more