I have purchased several pieces of furniture from McElheran's and have always been impressed with the steller customer service I have received.
First and foremost this is a family owned company. I like to support a locally owned family run business.
I have purchased a custom ordered silk chesterfield and year or two later saw to stunning pieces and purchased the 2 silk slipper chairs.
On one occasion, I was not in a position to make a purchase so Jeff (the owner)very kindly allowed me to put my purchase on lay away, making payments when I could with no interest or pressure.
I would also like to mention that when my movers could not get my sofa out of my condo door when I was moving, the furniture moving staff at McElheran's came to my home located near the store and assisted the movers so that the couch would get through the doorway. They did this at no charge to me and this was years after I purchased the sofa from them.
I would also like to mention I have never encountered any staff member that was not polite and professional. That does not mean that each customer will have the same vision or taste of the sales person. This happened for me on one occasion and although there was nothing negative I opted to ask the owner to work with me to choose a braid for the back cushions for my sofa. I was extremely pleased I did because his wealth of knowledge was unsurpassed. He travels the world and educated himself on every aspect associated with furniture construction ,fabrics, trends etc.
I highly recommend McElheran's and if by chance you do have even the slightest disappointment while in the store I encourage you to ask to speak to Jeff or have him call you if he happens to be out of the store because not only will he listen politely and respectfully to your comments he WILL ensure you are pleased with any and every aspect of your visit to his store.
I am not a friend or family member just a customer that has always been impressed with how well I have been treated. Additionally, my neighbours that have shopped there have also shared with me they had similar positive experiences.
Visit the store and even if you do not purchase ask to meet with Jeff the owner, I promise you,at the very least you will be happy with his staff and will be very impressed with Jeff, who is consistently a polite, kind and accommodating expert in the field of furniture design.
I hope Edmontonians will glean the benefits of supporting our local business community and check out this elegant and amazing store!
Sincerely,
Maureen Duggan read more