I had a great experience purchasing my 2026 Buick Envista ST and wanted to share my appreciation for the team, especially the General Manager Todd , Terence ( Sales Mgr) and Jamari ( Sales) who helped make the process smooth and stress-free. From start to finish, the staff was professional, patient, and helpful. The GM took the time to ensure everything was handled properly and that I felt confident throughout the process. I never felt rushed or pressured, which made a big difference. Terence also played an important role in helping me through the process, and took care of every single detail and gave me the best deal , together with the dealership team, everything came together seamlessly. Jamari was great to work with--knowledgeable, attentive, and made sure I felt comfortable and informed throughout the entire process. Overall, I'm very happy with my purchase and the level of service I received. I would definitely recommend this dealership to anyone looking for a positive and supportive car-buying experience. Thank you all for making my dream come true and going above and beyond to help me. I appreciate y'all! God Bless read more

After one of Charleston great drivers destroyed my car, I found myself in the market for a car. After driving a Buick Enclave for a few days I added it to the list of possible cars. I reached out a couple of days ago and Ronald was a pleasure to chat with. He send me some cars that matched and was great with communication. Ultimately I decided against Buick due to their reliability, but Ronald was great. read more

Worst customer service I've ever experienced. Dropped my truck off yesterday and hour before my appointment at 1:30 because I had other things to do when I made my appointment over the phone I had asked if I could drop it off to which she responded yes. When I arrived I was told by multiple different workers that I had to wait for my service advisor, Chris Martin. Worst service advisor at this GMC, on top of making me wait over 30 minutes, he was rude, unhelpful, and seemed miserable to even be there. Here's some advice if you don't like this job, get another one! Customers come here and bring their vehicles to be solved. On top of this I emailed him a couple hours after I dropped my vehicle off because nobody had let me know what was going on with my truck. He then proceeded to email me just to let me know my truck was ready, however when I dropped it off he stated it would be 2-4 days for a full diagnostic. I show up to pick my truck only to see a list of over 7 grand just in repairs. He then proceeded to ignore my concerns and questions and stated my truck would be out front after it got washed. Again I waited over 30 minutes, I had to talk to another service advisor, Daniel, who proceeded to locate my truck and bring it to the front. Only to see that my truck had not been washed. If it weren't for Daniel I would've been waiting even more time for nothing. If I could give 0 stars I would. The only good thing I can say about this dealership was Daniel's attentiveness to locate my truck and bring it to the front. read more

Traded in Two vehicles in Nov2024 , 1 2022 1500 Silverado RST Custom out , and a 2022 (19k miles)GMC 2500 AT4 (28k miles) for A 2024 GMC 3500 Denali , received a $2300.00 check , didnt have to pay sales tax and walked out with a great deal. read more

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My review has nothing to do with cars or the service department but with the outstanding customer service I received today. Sadly great service we come to expect needs to be improved in many industries today including car dealers. we all read these perfect ratings which we are all hounded and guilted into giving but are they representative of people's true feelings? Today I went into McElveen to cancel an extended warranty policy that I bought when I purchased by 2022 Evision. Who knew there was value in the unused portion? I expected to get a run around based on the fact I purchased another car outside the dealership but experienced just the opposite. After the front desk handed me a form to fill out and then told me to take it to someone in the business department an employee walked by and said I can take care of that for you. His name was KJ and with a few taps on his keyboard, he had me out the door in 5 minutes. No hassle, no hard time and he had nothing to gain. He deserves the 5 stars and should be an example of how dealerships should treat current, past, and potential customers. read more

We bought a pre-owned vehicle from McElveen barely over a year ago and, while the salesman and process was fine, are so frustrated a year in we are on the verge of selling the car and starting over. As soon as we purchased it the car had immediate issues we took in to get looked at. We were told "this is why you should buy the extended warranty, you never know with pre-owned cars." So we DID buy the warranty. Now every single issue we take it in for is magically not covered under the "extensive" multi-thousand dollar warranty. Electrical issues, oil leaks, faulty wiring to the motor blower on the AC. We even bought the oil change package that has been an ABSOLUTE PAIN to utilize; scheduling sucks and they take forever to do the oil change. This is not our first time buying used cars, and we've never had so many issues on a $25k+ investment. I hate to say this about a small business, but I would not recommend. read more

Service sucks, brought my truck in to get fix, only to get it back without being fixed. Had to bring it back same day.

Waited 2.5 months for part. Part was installed piss poor ass! Another gmc dealer had to correct Mcelveen negligence. Never changed my oil, but charged me for it. Stay far away from this dealer & service center. read more

All went ok there but there was a problem when we went to close the deal. But it all worked out and we enjoyed our car.

This company sells your information and they will have their third party that they gave you private data to call you constantly with BS offers to buy your "desireable" vehicle. Their current t third party is poorly english speaking people that say there actually in Florida. Palmetto Ford wont do this to you. Trash company read more

Recently bought a vehicle. First they tried to push an $869 flashing brake light package. I asked for it to be removed, and in the process they managed to burn up the battery junction box. They had to send it to another dealer to get fixed because they said they were "too busy". My truck sat at another dealer for almost a month without any updates. Every time I called to ask for an update they just told me there wasn't an update, or to call the other dealer, but they kept that dealer secret for almost 2 weeks before their service manager told me to call them. It was pathetic. Terrance even tried to threaten me with my trade in saying if I didn't bring my trade in to them they would change or cancel my deal. Then they wouldn't look into an issue I brought up during a test drive. Issue still exists, but forget taking it back to McElveen, they'll have to send it somewhere else, or I risk them messing up again and being without another month because of how useless they are there. Go somewhere else, this company is just trying to take you for all they can and leave you high and dry. Run while you can. I'll never buy there again and I'll for sure tell everyone I can to stay away. I've never been treated so poorly and dismissed even though it was all their fault. read more

From the time I arrived until my vehicle was released, Tabitha in service greeted and provided exceptional customer service as this was my first time at McElveen. Tabitha was able to easily translate my concerns about my vehicle into a work order for the technicians to perform. I would highly recommend Tabitha services to anyone who is looking for a well-rounded advisor. Josie Nelson read more

Absolute BEST car buying experience we've had. Ronald was absolutely amazing but all the customer service is amazing all the way around. Grateful they were able to help find a car for our girls. Go here. Buy here. You won't regret it. read more

McElveen Buick GMC - I mean.... It's the little things. - Car Dealers Near Me - Summerville, South Carolina

Service department is the worst I've ever been to. The employees are not personable , very disengaging . I purchased my jeep here was told everything had been checked however with in weeks an alert came on stating low oil pressure. I called and asked when the oil has been changed no one could give me an answer - they did not have a sticker that stated when it had. Been done or when to come back . No one could inform me of when it had been done . I got the run around and was told they could see it but it wouldn't be for 2 weeks but also advised i not drive it either and should get a rental. Customer service is horrible and once you buy from them they no longer care about you or the car . I would never recommend this place. read more

Best deal out of hundreds of trucks I browsed. Coach is the guy you wanna buy from. Appreciate the love shown. read more

McElveen Buick GMC - Purchased Ram 3500 - Car Dealers Near Me - Summerville, South Carolina

Dear McElveen Buick GMC I have previously purchased my current truck. After receiving nonstop messages from you about coming in to trade my truck I finally decided to swing the almost 2 hours down to see what you have. Upon arriving, I am bombarded with a very aggressive salesman who proceeded to block my truck with his golf cart. Tell me what to do, and not listen to a word I said about what I wanted. I explained I wanted to walk around to see what you have, he proceeded to tell me I needed to go inside to look at a computer. I again said I wanted to walk around, he insisted I ride in his golf cart. Then when me and my friends whom were with me went ahead and proceeded to walk around to physically look at the vehicles, he proceeded to try to show me what he wanted to sell to me. Not what I preferred to look at. Despite me stating that I was not interested in certain vehicles. So we were about to leave at this point when I seen another salesman, & asked him to please show us around where we can walk around. He did apologize for the aggressiveness from The first salesman. I was interested in a vehicle (thank goodness I didn't get it after doing further research). Well, after a test drive, we went to discuss numbers. Wellllllll I'm unsure if your people were upset because the first salesman was no longer working with us or what, but the very insulting numbers they offered me for my truck (which is valued at just below 50k per kbb and nada mind you) then refusing to even discuss Those very insulting numbers. I'm unsure if this is how you treat women who come into your "fine" establishment without men or not. But I will no longer continue to recommend your dealership to my friends as I have over the years, nor will ever be a returning customer again. Not only was the way your employees treated us women with the aggressiveness uncalled for and quite frankly very intimidating, but the numbers people were extremely rude as well. It's sad because when I purchased my truck from y'all in the past I had such a warm welcoming experience. I have sent countless people to you over the years, some of which left with vehicles. But I guess that experience was due to the fact I had a man with me, considering the only major difference between then and now, is the fact that today was three women, and before I had a man with me. It's just sad. Sincerely, An ex-customer who will never return. Ps the second salesman was as amazing sadly he didn't make the sale due to the rudeness of the others. The reason I added a star to 2 stars is because use of my positive first experience when I purchased my truck, and the poor second salesman who was screwed out of a sale due to the rudeness of the others. read more

I am very disappointed with the sales staff,called and talked to a gentleman about a vehicle they had for sale,He was very good out the gate,said it was only on lot 3 days,I asked was it ready to test drive since I was 3 hrs away. I told he I was very interested in the vehicle but didn't want to drive down and it wasn't ready to purchase.He said he would contact me when ready,Three days went by,heard nothing.So I sent text,emails,nothing back,(No Response )Next day called him,He Made up excuses and said he would get right on it.Vehicle is still on lot For Sale,I not heard a word back from him of any kind.I guess my money is no good,I was going to pay cash.But these Days people don't keep there word .So I will move on with this and Purchase Somewhere Else. (Sale Manger Should Now About His Employees ) I Would Sure Hope The Sales Manger Reads This ( Not A Happy Camper With This Dealership) read more

I love my GMC Acadia but I've only taken my car to McElveen because it was still under warranty. My car had been having an error message come up, so I took it to the dealership to figure out what was wrong with it. They were unable to diagnose it because it was not currently reading the error. The next time it happened, my husband took it to Advance to get the diagnostics run on it. I sent the report to McElveen, and explained to them everything else that was going on, but I was told by Amanda, the service associate, that I had to bring it in. I asked if I could swing by and get them to diagnose it the next time it happened and then schedule service for a later date, and she said they were far too backed up for me to do that and I would have to schedule to bring it in. Mind you, they were two weeks out on appointments so I kept having to reschedule based around my car. Finally, things lined up with my car and my appointment, and I was able to take it in. Amanda immediately seemed to know what was causing the issue, and after the techs did their diagnosis, she told me it needed a new thermostat. The dealership only wanted to charge me $1,787.02 ON TOP of the $147 diagnostics (of course by that point, I was just past the warranty period). They said they'd be able to fix it that day (it was already almost 4 PM), but my husband told me to just pay the $147 and he'd fix it. Amanda told me the reason for the cost is because it was a very labor-intensive job (yet they'd be able to fix it before close at 4 in the afternoon on a Friday). The part cost us around $120, and it took my husband about 3 hours to fix it (while he was home alone with our 4 year old daughter). He also topped off all my other fluids and made sure everything else was working well. So please tell me how the math maths for McElveen to charge close to $1,800 for a (hopefully under 3 hour job by professionals) and a $120 part. I will continue to own GMCs, but it definitely won't be from them! read more

These guys have fabulous customer service! I was seen right away and the work was done much faster than expected. They have a beautiful waiting room with comfortable chairs, a large TV, drinks and reading materials. They did an oil change, tire alignment, filter change and refilled fluids all for $69!! It was a great deal and a great little break in the lounge while my car got treated. They also washed and vacuumed it for free! I highly recommend them! read more

This location sold me an unsafe vehicle. Purchased on July 3rd, on July 7th the tire pressure indicator lit up. Thinking nothing of it I filled it up at a gas station and checked the pressure again upon arriving home that evening. I came out the next day and the rear tire was completely flat. After removing the tire I discovered extensive cracking in the treads indicating dry rot. I checked the date on the tires and discovered they were 5 years old. Additionally, once putting the spare tire on to take it back to the dealership I discovered that the brake pads were almost done for and in desperate need of replacing. When purchasing the vehicle I told the saleswoman that I saw several options priced lower from smaller dealerships. She stuck to her price, mentioning how thoroughly they inspect their cars and ready them for purchase. I've heard good things about McElveen and assumed I was making a wise decision. It doesn't appear that even basic maintenance was done on this vehicle for quite some time, now I'm worried about what other problems might exist. Nobody purchases a vehicle from a large dealership and expects to need to drop $1000-$2000 in just basic maintenance a week after purchasing it. After contacting the dealership, I was told that superficial cracks can form on tires from someone spraying Armor All on them or I must have ran something over. I've attached pictures in the Google review for this business of the clearly dry rotted, 5 year old tires so that you can judge for yourself. There is a large split on the wall of the inside of the tire that clearly was from the tire cracking and rupturing and not from a puncture. Ironically, the evening I dropped it off I had to cancel an appointment with another salesman who was supposed to test drive some SUV's with my wife and I, who reassured me they would take care of me. After assessing the vehicle they initially told me they would be able to offer me one tire, but replacing the other 3 and replacing the brakes would be up to me. After speaking with a sales manager, he offered me 2 tires or a chance to back out of the deal. I was advised they couldn't offer anything more than this because they only make a small profit on the model of vehicle they sold me. After leaving he offered me a "better" deal, which was paying them $500 for 4 tires and to flip the rotors. At this point I'm glad they have offered me a chance to back out of the deal and return the car to them, but still a very unhappy customer as we sold our 2nd vehicle with the intention of buying a larger one for my wife after I made this purchase. Now we're completely without transportation, I've missed many hours of work and will have paid for several Lyft/Uber trips. Not to mention the fact that they want me to pay for repairs that they will need to perform anyway to make the car safe for the next customer who buys this vehicle. Thoroughly unsatisfied and would not recommend McElveen to any of my friends, family, or co-workers. The last car I purchased was from Rick Hendrick Dodge. It needed a couple of small repairs after purchasing it and they were completely apologetic and happy to fix it at cost because of how recently I had bought it. Most of the individuals I spoke with at McElveen were noticeably annoyed at having to speak with me. It says a lot that they'd rather take the car back and try to sell it to someone else as-is rather than lose a small margin of profit over a set of road safe tires and some brake pads. read more

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My 2020 GMC Denali purchased from McElveen Buick GMC had a defective infotainment center. The lag time to replace this unit which was under warranty was taking months. After voicing my frustrations to the dealership's parts department, sales department, and service department, without any resolution, I was directed to SHAWN LAFLAMME the (service director) by sales advisor Carol Dingle Moultrie. SHAWN LAFLAMME able to secure the part and resolve the issue expeditiously! I appreciate his efforts to cut through the "red tape". Next time I'm in for service I will surely make a point to shake his hand and thank him! read more

Sold me one truck said they couldn't sell it had to many problems then had me resign paperwork without my trade in of 13000 they offered after many tries to get this resolved never did be very careful of dealing g with them there croaks be careful not the only one gone through this..... read more

I bought a used car. As soon as I left the lot I noticed that the car was more than a month overdue for an oil change. I also noticed the steering wheel was severely off center (needed alignment) and that the pieces or the center console were not fit together properly. I called them and they scheduled my service to fix all of that. A week or so later I was cleaning my car and noticed that my center console was now severely cracked and shifted in the back. I called them and let them know that it hadn't been like that before they serviced it. The woman on the phone told me they would fix it free of charge And she scheduled my appointment. When I got there, the tech who i had the appointment with wasn't even there. The service manager that was there called him. He asked if he was on speaker, she said no and then turned the volume down on her phone. She left the room to look at my car. Told me to go to the waiting area. Not 2 minutes later she came back for me and said they would not be fixing it because the damage was preexisting, even though it was not. she said they were claiming that they had advised me of this damage prior to my buying the car, which is not true. I don't trust them as sellers or services. I would not recommend buying a car from there. read more

BUYER BEWARE!!! Make sure you do your research before you purchase a vehicle from these people. over the years we have purchased several vehicles from them and have been loyal customers. They were always the first dealership we entertained doing business with. We purchased a 2018 Yukon in December 2019. We paid over $50,000 for this vehicle. After having it for 3 1/2 months we decided it wasn't the right fit for our family. We found a diesel pick up truck that we were interested in and they would only give us $43,000 for a trade. $7000 depreciation in a 3 1/2 month period time frame! I understand them needing to make a profit but they are not only profiting on the new vehicle they are selling us but they will profit when they sell our trade-in as well. Not to mention the money they made off of our initial trade in! Of course after we left the dealership they have tried to call and text to offer a better deal but it is too late they have lost our business and our Family and friends business for life. Beware of the General manager's famous line" I have somebody that wants to buy this vehicle right now!!! ".. nothing but dishonest lies and deceit!! read more

So upset with this dealership! Beware of what you are signing!! We bought a vehicle last month from McElveen. We saw an SUV online and went to look at it on June 22nd. That car was no longer there but they told us about a similar car that had just been traded that hasn't even gone through their check yet. We were able to see the outside (and my husband saw the inside) but since it wasn't ready for a test drive, hadn't even been priced yet, or anything, we left with the salesman's number and that is all that happened. After some back and forth, the salesman let my husband know it went through their safety inspection and was ready for a test drive on June 25th. He went after work, liked it, negotiated price and signed some paperwork. He and I went back the following day, June 26th, and I signed and we paid and took the car home. While there, we did all the paperwork with Troy. Our previous vehicle's registration was up in July. Troy told us to go ahead and pay that registration (even though we sold the car a few weeks prior) saying the tag fees were cheaper and would transfer over to the new car for this year. We paid the registration online while in Troy's office on June 26th and they put my previous license plate on our new car for us. He told us we would be good for this years registration and we would get it in the mail. It is mid July and we have not seen the new registration from the DMV. We called to find out that McElveen put June 22nd as the purchase date on ALL paperwork and since we paid the registration on the 26th (when we actually bought the car) we now owe a lot more money and have to go to the DMV to sort things out. While I am super upset at myself for not double checking the date on the paperwork before signing - there is NO reason why that paperwork should say the 22nd because we literally did NOTHING with the car that day. My husband called and talked to Troy to try to get answers as to why in the world June 22nd was put as the purchase date and he kept saying "I don't understand what you're saying, you need to pay the difference". NOT what he said the day we bought the car. I don't understand why June 22nd was put as the sales date when they didn't have any money in hand until $500 on June 25th and then the rest on June 26th. What business operates like that?? Bottom line, they screwed us. I'm very pregnant and can not stand in line at the DMV for hours and now my husband has to take time off work to get a refund for the registration Troy told us to pay and then go pay the new registration this week before it expires. The fact that they would put the 22nd on the paperwork is SUPER sketchy because literally nothing was done until the 25th. I'm wondering if they wanted those sales to post on a certain pay period or something. If you buy from them, triple check every single date and all info before signing because they lied on ours! read more

Mediocre experience at best. I wouldn't say 100% that I wouldn't give this place another chance, but they'd have to be offering a really good deal on something I really want or I doubt I'd be back. read more

Bought a 2016 GMC Sierra. It took 2 weeks for them to replace the brakes and struts and get the truck to me. And they took the entire 3-point trailer hitch off calling an "aftermarket part" that they don't warranty. Then it took them 3 days to attach the bumper because it was barely attached by a single bolt. And during that 3 days I called them about 9 times and only got 2 callbacks. They have a great selection of trucks on the lot but their customer service seems to have taken a dive. read more

Our visit to McElveen started out relatively well and seemed like maybe it wasn't going to be like the normal car-buying experience. When we arrived we were greeted by David, one of the sales associates. He took us around and showed us 2 vehicles that were in our desired price range and had the features we wanted. We drove the one we liked the best. The only negative issue up to this point was that he tried repeatedly to get us to look at models that we weren't interested in. He wasn't super pushy about the other models and came across as very friendly and knowledgeable throughout this process, but then we decided to purchase the car and everything changed. We were up front and honest about the fact that we had no intentions of letting the dealership shop around or secure financing for us, but this was clearly an issue. They had 3 different people attempt to persuade with different tactics in order to get us to agree to let them run our credit and use their financing. Wasted 45 minutes of our time and at the end our answer was still no. Then it was time to start signing paperwork...mounds of it, which I expected. However, it was just not an organized process. We started out with the Allstate agent on site for insurance verification purposes. She called the after hours hotline for our insurance company and was on hold when we got in her office. She indicated it would likely take 20 minutes for them to answer, so in the mean time we stepped over to the finance office to finish up the paperwork for how we were paying. When we returned to her office she had hung up the phone and indicated that she couldn't make the call without us present. I showed her my existing policy and the clause that shows my policy is transferable with a 5 day grace period on a purchase. She refused to accept that or the confirmation of this from my agent. She was very unprofessional and was texting on her phone the entire time, never making eye contact or having an actual conversation. Before we left, we agreed with the finance department and our salesman that we would return with our down payment on Saturday and pick up the car before lunch time. The salesman agreed that he would have the car ready and call us when he arrived the next day. At 11:45 we still had not heard from David. He called finally and told us our car was 4th in line to be serviced prior to pick up and would be ready by 3 or 4 o'clock. We had our down payment and were furious it wasn't ready, which must've come across in our conversation because he called around 1 and said it had been moved up and was ready for pickup. We dropped off our down payment and our trade. Agreed with finance to bring the check for the financed balance back on Monday and picked up the car. On Monday before handing over the remaining balance, I asked for a copy of everything we had signed both electronically and with a wet signature...you would've though I asked them to give me the car for free...it took forever for them to give us a copy and they had multiple reasons why it wasn't necessary for us to have all of that. Essentially they wanted us to be happy with the one sheet bill of sale. They were unable to produce our "due bill" for a ripped piece of weather stripping. We got what we could and headed on our way. I waited 2 weeks for David to call and notify us that the weather stripping arrived. I called and the service department said it was in. I scheduled an appointment, arrived, and waited 30 minutes only to be told the wrong part was ordered. I'm here today having it installed. I've been here over an hour and a half now. In conclusion, make sure you have a lot of time and patience if you are gonna by a car here. The only positive experiences we had were the huge selection of vehicles to chose from and the overall customer service provided by Savannah in the service department when the mistake with the weather stripping occurred. read more

It's pretty clear by the reviews what a poorly run and incompetent place this is. We purchased our car here a year ago and I should have realized at that point to stop right where I was and go somewhere else. My car was not the color that was shown in the picture but because I wanted the car, I bought it anyway. I had to wait hours to do this as well because they make you wait for one person to go through the purchasing process...and that was just a few of the annoyances... but I digress... We have brought the car to the dealership twice for an oil change. The first time took forever and everyone in the service department was so unorganized. My husband brought the car in today for an oil change and to get the tire light turned off. Not only did it take 2 HOURS, they charged him the wrong price, thought he had a different car and then gave him the wrong keys. What is the point of making an appointment when it's going to take that long. The 2 hours happened to end at 5:00pm, just in time for I26 traffic. Do yourself a favor and avoid this place. No one seems to know what is going on and it hasn't gotten any better in a year and it's very frustrating. For such a well know name in the Charleston area, the McElveens should look into fixing their customer service. read more

I have taken my truck here 2 times for my sunroof spring and it's broke again also transmission gets were it won't shift been there 3 times for that they say they have never seen that code before. and my truck keeps asking for my password every time you drive it they can't fix that either and forget getting service to answer the phone it's not gonna happen read more

Dear Mr. McElveen, I wanted you and your entire department to know what a fantastic salesman Dustin Evers is. He spent a lot of time with me answered all my questions and convinced me that when I am ready to buy Dustin is my guy. He made me wanna say Gotta Go To McElveen! I'm recommending him to all my friends in South Carolina Sincerely Bob Vaningan President CBINC. read more

Bought a used Truck less than a year ago. Haven't put much mileage on it and it recently started to stall at lights, no big deal normal take it in and see. However 1500.00 dollars later come to find out MCElveen sold us a truck that had bad breaks. Three recalls not fixed and spark plugs really bad. According to our mechanic when McElveen got it they put it on the lot and didn't do any inspection or tune up on it. I feel used and abused and will NEVER buy from them again and I will make sure to spread my experience with friends and family. **UPDATE** put another 2200.00 into it. read more

Well where to begin I bought a Ram 1500 2109 truck back in late June. Noticed my back right lock would not work so I called McElveen they told me "Go to Dodge it's under warranty they will fix it" so I took it there turns out there were no locking components in the door so therefore it is not covered by warranty. Good thing is dodge gave me a parts list so easy I called McElveen to fix it and they told me no problem I also brought up the fact that my transmission is knocking as well and asked them to check up on that as well no problem. They gave me a rental Buick Enclave and I went about my business. I called them after about four days have passed by to get a status on everything they told me that "no one was in the office leave a number and we will call you back by the end of the day" so I did. Nobody called me for three days so I called them back again after a total of ten days FINALLY get a customer service representative in the phone. They told me "Plain and simple we are trying to figure out who is paying for it" so after all this time no one has even taken a look at my truck. I have literally never had service this bad in my life at a dealership I would give zero stars if I could and they have no excuse why they haven't even looked at my car they haven't even ordered the parts to fix the door yet so that's that I would never go here. Update: After 22 Days of working with this dealership they they tell me that my truck will be ready yesterday so I drove all the way out yesterday to pick it up. When I get there the truck is not ready. So know they tell me they "swear to god" it will be ready the next day so I get here to pick the truck up and sure enough it's done great news right WRONG the door is reassembled completely messed up and they won't let me talk to anyone about the issue they just move the truck in the back once more still waiting to hear what they are going to do now but it seems like they aren't going to do anything. read more

This place said they would do a hundred point complimentary check and I was glad because after having my car worked on I heard a different noise, however, they weren't able to find anything but tell me that I needed to get my basic 100 mile check-up which would have cost $500 all together. I was not impressed because I already knew there was a problem and they failed to recognize a problem with my air conditioning, how air doesn't come out in some vents. All together they want all kinds of money and they didn't even do a good job with their hundred point check, no thanks. read more

Jim Self: I told Jennifer that I didn't think it was the starter. They replaced it for $900 and sure enough, it is still doing the same thing. Engine cranks up, starter is still not quite finished starting. Only does it when the engine has cooled off. It's going to stick and burn up my new starter so I am in the same or worse situation than before. I will let Firestone do it. Or Mavis....Hills with the new name. But Not McElveen. They are high priced and they do not have the diagnostic talent and maybe something more. Do their Service selling people make a commission? Selling unneeded service? They wanted me to spend $1300 on a new A/C compressor, too. Nothing wrong with it. Said it was making "that sound" that meant it was shot. I haven't heard anything unusual but money dropping out of my pocket into theirs. read more

On a recent trip to Summerville SC my wife (traveling alone) took our 2013 Tahoe into Mcelveen to be checked for a noise she heard, the service department performed a multipoint inspection and told her the Tahoe was not safe to drive. it needed a new engine cost $6,000 or they could sale her a new vehicle. She brought the Tahoe back to Baldwin Chevy in Poplar Bluff Missouri were we purchased it, they did a multipoint inspection and found nothing wrong with the vehicle. Shame on you Mcelveen for trying to take advantage of a woman traveling alone 500 miles from home !! You are a disgrace to the Chevy Brand. read more

Below is what we went thru with the 2013 Ford Escape that we bought from McElveen. After sleeping in the most uncomfortable motel bed for two nights, McElveen got us towed to a Ford dealer where the car was left for them to look at, we got into a rental car and drove home. The next day I went to McElveen for them to find something else to get me in. After offering me a 2013 GMC Terrain at a monthly payment that was way above my budget I went to the phone and made a call to another dealership. With another dealership working on something McElveen went back to the banks and got me set up with a better bank and a better car. Instead of my loan going thru LowCountry Credit, which they own, my loan came thru GMC Financial, which will be better for me in the long run, and the car that they got me in? That same 2013 GMC Terrain that was out of my budget originally... funny how those things work! So after going thru car hell, we finally have a hopefully reliable vehicle Still can't go above two stars until I see how things go, hopefully nothing happens and I can go back to McElveen and purchase another vehicle soon. Update: our 2013 Ford Escape has us stranded in Bland VA, having to wait until Monday morning to get it towed to a Ford dealership in Whytesville(sp?) VA... the motor is sucking up coolant like I down water when I have a hangover, fast and furious! Also it started making a ticking noise that makes me worried that we won't even get this fixed on Monday. My girlfriend and I are missing two days of work because of this and having to stay in a motel for at least two nights, and if the car can't be driven past Whytesville then who knows how we get home! read more

We are very satisfied with our truck. The issue was with the sales process and the transparency or the sale. Along with minor things that "we will fix" that never got fixed. I am writing this three years after buying the car, just wanted to let them know between personal and our business we have purchased and or leased more than 30 vehicles since then. We even drove to West Ashley to buy my daughters car last weekend. read more

I purchased my Buick in West Ashley at Baker. After several visits to McElveen for oil changes and random service, I wish I chose them to purchase my car. Jennifer in service is phenomenal. Danielle and Justin deserve compliment too. I'm not highly impressed as many companies work for the dollar and not for the purpose. McElveen has it figured out. They work for the customer and do it very well. Kudos! read more

This review is of the service Department of the dealership. Please read my review of the sales Department prior to reading this in order to get more details. To some up the present issue, my wife and I purchased an automobile from McEleven recently. We were promised floor mates which we received, and a second key as the dealer only had one key for the car on hand. After not hearing for a week after being promised a date, we found out that someone canceled the order. The keys were promptly reordered and we were told it would take another week before we could pick them up. The keys finally arrived in the weeks time. I drove to the dealership to pick up the keys. A worker from the parts Department came out and supposedly programmed the keys. I drove home which was about 9 miles away and needless to say had to turn around and come back due to the fact that the new key seemed to have lost the program and no longer worked. When I returned the worker told me it would be at least an hour wait to get the car into service where they could program the keys with a computer. After two weeks, double the time it should have taken, after driving back and forth all morning this dealership refused to get me in faster, even though I have been inconvenienced for two weeks and a day do to their lack of service to begin with! I had to return home with a useless key and the knowledge that I still had to make an appointment at another time in order for them to program said key. This Dealership will make it easy to sell you on an automobile, but once you purchase it, they can care less wether or not you are inconvenienced when it comes to servicing your needs. There are more Buick dealers in the area that may be a little more thankful for customers, and who may care about earning your future business. I would give McEleven Service Department a wide birth, and one star. This is an update. On November 27 I brought my car into the shop for the first oil change and tire rotation. I pulled up to the service area and a young woman Who was extremely nice welcomed us with a smile. She quickly found our name, checked off our service, and told us to go inside and relax. She said our automobile would be done within an hour. 50 minutes later another worker came to get us, and the work on our car was complete. They did not differentiate between oil changes, and more complex mechanical needs. They treated each and every customer with the same grace. I fully recommend this dealership to anyone who is looking to purchase a certified or a new vehicle. Your days to come will be made pleasant and you will never feel like you were charged too much by way of under handed tactics. I continue to give this Dealership five stars. read more