We've been there for a few years and our rent kept going up despite all the difficulties getting to…read morethe units with construction as well as they don't seem to keep the grounds as clean as other facilities because there are tons of bugs all over the outside of units and until recently we had hardly any spider webs but they have gotten worse so I think it's an indication of the fact the grounds are not as clean as they should be and maybe the pest control is lacking from before. There's areas where there is puddles of mud that form when it is rain making it dangerous and difficult getting to one of our units and during the summer this area seemed to be an issue with mosquitoes and when we bring our son both of these were always a concern to have to keep reminding him to stay out of it or be careful and to come home with mosquito bites. We mainly moved due to price increases and the fact we found something closer to our home with controlled air space but the fact they were not keeping the grounds as clean sure made it a lot easier to make the decision despite the cost to move which is not cheap.

How many times is it ok for you guys to raise the cost of a unit? Every few months you will get a…read moreinnocent looking post card that just says "change of address " on the outside, but when you open it, surprise. It's another "small" bump on the cost of the unit. Since lost people have them on auto pay you would never even notice. I started at $70 a month and just received another magic postcard that would make it $125/mo. Thanks but no thanks. I will be moving my stuff out of there within a few days. Rip off.

Allen runs an honest business and is someone you can trust with your belongings. No matter how…read morevaluable or for how long, Allen will make sure the doors into the storage buildings secure properly, the exterior lighting works and the area is clean. Once inside, the storage lockers are clean and the walkways are clear. He greeted us every time we arrived to drop off more items or to retrieve items. He answered every question we had over the phone, prior to our securing a rental space and the prices remained what he quoted us over the phone, once we arrived. As a parent out of state, you want your young adult children to encounter other adults they meet in the world to treat them with respect, courtesy and honesty. Allen did all of that and almost felt like family in the end. He knew my daughter was navigating this on her own as she interned for a season with the Atlanta Falcons and that she wouldn't be a long term renter and that didn't matter. He would do whatever he could to make her rental experience as smooth and simple and as affordable as possible. So if you ever need to store your belongings in the Flowery Branch area, you need to go to USA Storage Centers and ask for Allen. He's our guy and he won't let you down!

We had a unit for a year while we were moving out of state. Chrissy was very nice and really took…read morecare of the property. I think she has moved on as we have been dealing with Alan now. He is also very nice. I highly recommend using them!

Honestly when it comes to a storage place you may think "this is just where I'll put storage" but I…read morewas put in a tough spot due to HOA not allowing commercial vehicles in the neighborhood. The management here figured out a way to get my vehicle parked here and even went above and beyond to help me out. I 10 out of 10 recommend this location, whether it's for simple storage or something big, at least you know you'd have awesome staff to assist you in whatever you need.

Excellent service and followup. Clean and easy to access. I have said what I wanted and don't like…read morethis review process

For the second time, my wife and I utilized the wonderful services of On The Move, moving company…read moreand had excellent results. I shopped around for various moving company quotes which ranged in under $1000 to over $4000. Primarily, I looked at 3 things to help in selecting a moving company: 1) Reviews 2) Price and 3) Location. As we were moving houses in-state (from Cumming to Duluth), it was important to find one that was not very far away. My wife and I made several smaller trips to the new house with boxes to help save on the costs. Pro Tip: - If you're able, consider moving smaller boxes by yourself piece by piece. This saves overall time on the day of move and their final quote. - I disassembled as much furniture as I could before they arrived. (bed frames, mirrors in boxes etc.)As such, the movers told me how grateful they were and also helped to lower the final costs a bit. Setting up the move: - Simple process of going to their website and submitting items needing moved. Since we had mostly the heavy bulky furniture, it made quoting process simple. - Once I narrowed down OTM, I made contact Lauren W. via phone who was very friendly and responsive. I informed her that I had an upright piano that I requested to be moved and she made sure to put in the work notes that the movers would need a piano dolly. - I paid a $150 deposit to "lock in" the date. Communication: - OTM movers were very responsive with keeping me updated with times of arrival and any questions answered. - They sent emails a few days before the move and the day before. They also called about an hour before they arrived to do a final confirmation. Day of Move: - On the day of the move, the crew (Joseph, Jayson, and Archie) showed up on time with their big box truck. - They greeted me then did a walk through to ensure they understood all the items needing moved. Once they understood, they went to work and started in. You could tell they were pros in how they communicated to each other with how they lifted and moved items. - From start to finish at the "old house" took about 2-3 hours. - I informed them that the piano had gotten damaged by other movers in the past and I did not want it to happen again. They made sure that it was handled with care, and it was. - After everything was moved to the truck and tied down, they did a final walk through with me to ensure they had not missed anything. - As it was getting close to lunch, Joseph communicated that they would be taking about an hour break and would meet me at the new house. - They arrived at the new house on time, then I told them where the furniture would need to go. They again started transporting the furniture. - 2 guys typically unloaded while the third assembled. - After everything was unloaded from the truck, I did a final walkthrough with Jayson to ensure everything was where it needed to be, no damage was present and if I needed them to readjust or remove anything. Costs: - While the quote was estimated between 850-950, the actual cost was 1331.69, which I felt was fair. - I paid with check and they lowered the overall cost a bit to wave processing fees if using a CC. Pros: - Joseph (crew chief), Jayson, and Karchie did a great job. They were friendly, enthusiastic, hard working, and communicated well. - They moved 2 heavy refrigerators at the "new house" when asked. - They appreciated that I had taken time to disassemble furniture beforehand and didn't have many boxes they had to pack or load. Cons: Minor complaints: these can be corrected by their crews being more aware of surroundings at customers houses. - They left used and empty tape rolls, soda bottles and trash in the rooms instead of cleaning them up. - After they had left for lunch, I did a walk-through at the "old house" and discovered one of them had forgotten to take their drill they used to assemble some furniture. They were glad when I gave it to them and seemed embarrassed that it had happened. Final thoughts: - OTM is a great company to have you help with your move. I felt the prices were fair and the workers they employed were great. - While we didn't run into serious issues (furniture damaged, personnel problems etc.) I'm confident that OTM upper leadership would not hesitate to make sure the problem was corrected and alleviated. - Another happy customer for OTM!

This was our third time using this moving company, so I expected the same excellent service I'd…read morerecieved the previous two times. Instead, what I ended up with was furniture wrapped in tape instead of plastic wrap, only after drawers opened and belongings scattered. Several items ended up broken including my sourdough jars because they didn't bother securing the cabinet they were in and instead of taking care with the broken pieces, they just haphazardly tossed things back in. My nightstand now has things that fell behind the drawers that I cannot get to because of how it was transported and the drawers don't come out. My very expensive, solid wood dresser has a huge gouge in the back. The metal legs of my son's computer desk were broken. I am horribly disappointed and will not use this company again in the future, nor will I recommend them again. The "basic" protection plan makes it not even worth filing a claim for.