They go up on rental rate every 6 months by extreme amounts. The last increase would have made me…read morepay 4 times the amount I started. When you complain about excessive increases they give you a temporary concession and then jack rates up in a few months. I finally told them they were 3 times higher than same size storage nearby but they said it doesn't matter. So I moved to a competitor and now paying 1/3 rental rate. Also location managers are always gone no matter time of day.

Incredibly helpful in picking out the right unit and securing the best possible deal. Climate…read morecontrolled interior storage. Secured access. Very friendly!

They go above and beyond for their customers. The prices are the best around, I shopped around…read morebefore finally deciding to get a parking spot for my 1985 Toyota Minicruiser. They have all my future business. Thanka guys

The level of customer service at this facility surpasses any customer service of any business I've…read moreever dealt with. The price is great. The people that work there go above and beyond for any need. Could not be happier with this facility.

Great folks, affordable rentals, clean storage units, safe entrance and exit areas too.read more

We've been there for a few years and our rent kept going up despite all the difficulties getting to…read morethe units with construction as well as they don't seem to keep the grounds as clean as other facilities because there are tons of bugs all over the outside of units and until recently we had hardly any spider webs but they have gotten worse so I think it's an indication of the fact the grounds are not as clean as they should be and maybe the pest control is lacking from before. There's areas where there is puddles of mud that form when it is rain making it dangerous and difficult getting to one of our units and during the summer this area seemed to be an issue with mosquitoes and when we bring our son both of these were always a concern to have to keep reminding him to stay out of it or be careful and to come home with mosquito bites. We mainly moved due to price increases and the fact we found something closer to our home with controlled air space but the fact they were not keeping the grounds as clean sure made it a lot easier to make the decision despite the cost to move which is not cheap.

How many times is it ok for you guys to raise the cost of a unit? Every few months you will get a…read moreinnocent looking post card that just says "change of address " on the outside, but when you open it, surprise. It's another "small" bump on the cost of the unit. Since lost people have them on auto pay you would never even notice. I started at $70 a month and just received another magic postcard that would make it $125/mo. Thanks but no thanks. I will be moving my stuff out of there within a few days. Rip off.

If you're looking to pay inflated prices to have your things ruined look no further. The air…read moreconditioning has been out in the building for at least 2 and a half weeks in 95°+ weather. I don't know how long it has actually been out because on the rare occasions building management responds to my emails they refuse to tell me how long it has been out. They have made no effort to inform renters that there is no air conditioning despite these being climate controlled units. The temperature in the building has gotten up to nearly 105° and likely even higher on the edges of the building since the thermometer is in the middle of the building. Management also doesn't seem to care and is not at all apologetic that they're not providing the services paid for and has given no date for when it will be fixed. Despite Storage Mart corporate responding to my review, I haven't heard from anyone. I called the main number over a week ago and was promised a call from the regional manager but never heard from them. Clearly they have no intention of fixing the AC anytime soon, avoid at all costs!

I would not recommend storing anything in their "climate controlled" units that actually need…read moreclimate control. I have had a 10 x 10 unit listed as "Unit Type: Climate Control" for 2 years and 2 months which I rented to store some items in while constructing a new apartment. We were in and out of the unit often over the two years, but didn't move large items so we didn't notice as mold and rust developed on large pieces. (We were usually opening the unit to add small boxes as we accumulated new things we wanted to store until our new construction was done.) The construction just finished and we were excited to set it up for immediate occupancy to rent out, but will not be able to do so because we will now have to replace and/or clean almost every large item that we stored. An entire antique family heirloom bedroom set with a mirrored vanity is covered in mold. (pics attached) A mattress that was in perfect condition when we put it in storage and had only been slept on a couple of times now has rust showing on the sides where the springs are touching the fabric. A stainless steel prep table shelf and the legs of an EZ Up Pop up tent were covered in rust. At first glance, it looks like there is thousands of dollars of damage. In looking over our lease and insurance, I see that it says that mold (and many other things--such as the rodent problems another reviewer mentioned) are not covered by insurance. And the climate controlled section says: "These spaces do not provide constant internal temperature or humidity control. OWNER does not warrant or guarantee temperature or humidity ranges in the Space due to changes in outside temperature and humidity." They should not call them "climate control" units because they most definitely are not. We could have saved ourselves thousands of dollars and just thrown everything away instead of putting anything into this storage unit.

The manager that helped me, Kristen, is the best storage professional I've ever met. On top of that…read moreshe is so mesmerizing to just look at. I got lost in my words a few times while trying to hear the information about my storage. Any who, storage places need more people like Kristen !!

Two weeks in a row, only one elevator has worked the entire weekend. The sliding double doors…read morehaven't worked either. Inside the unit there is a double baluster light that has never worked. What a mistake!!!!!!!!!!

I called Morningstar Storage in Lawrenceville, GA, having found them online, to rent a 7x10 storage…read moreunit. I spoke with the manager, Lonnie, about storing a dining room table until my son in Atlanta is able to use it. I did my online research, and the 7x10 monthly fee was $84 (see photo). When I inquired about the 7x10 the manager, Lonnie, quoted me $105 for a 3rd floor unit. After inquiring about a ground floor, Lonnie quoted the monthly rental was $120. I then told Lonnie that online it was listed at $84.00 a month and why the discrepancy? All I received from Lonnie was a song and dance, and a sense of Lonnie trying to inflate the fees and take advantage of customers. No thank you! I took my business elsewhere!

Val is the best!!! Her customer service is phenomenal!! I would highly recommend this particular…read morelocation for all of your storage needs!

I rented an RV Storage space from FreeUp in May 2023 for the first time. I was at another storage…read morefacility in Dahlonega for the last three years and experienced many issues that were outside my control, so I thought it was time to make a change. I completed the entire lease process online, including signing all documents. I had no sooner finished the lease purchase when I received a phone call from Sarah confirming my reservation. Sarah has communicated expectations, and I have set up auto-pay to ensure my payment is made regardless of what other things I have ongoing each month. The auto-pay feature offers a great piece of mind. I feel like this location is as secure as possible with the installed gate, cameras, and lighting. No location, including your backyard, guarantees security, but this is why I carry full coverage on my investment and list FreeUp Storage as an interested party. After a month of leasing from FreeUp, I am confident in posting a five-star review of my experience. I want to Thank Sarah for reaching out and offering the information and assistance she has provided. I have had my RV at four other RV Storage facilities over time and have not had this level of customer service in any of those experiences. I recommend this location of FreeUp Storage to others looking for self-storage needs.

Moved to Dahlonega earlier this year and relocated from one Boardwalk location to another…read more Boardwalk Storage-Dahlonega is clean, easy to find, and Debbie took good care of us! It is so easy to keep things readily available that I don't want cluttering up my new home! Would recommend to anyone.