Genuinely fuck this place. I came in having no idea about an extremely simple injury -- twisting my…read moreleg -- and they gave me next to no new information about it, the scraps of information I received were false (that I tore my ACL), the care was EXTREMELY reluctant and careless. They threw crutches and a brace in my hand despite me asking for neither, I never used the crutches nor did I need them. They preyed off of my lack of knowledge about how these appointments go and to top it all off -- after making me wait in anticipation for 19 days for an MRI that would give me a semblance of hope to receive answers, they told me my insurance wouldn't permit it..the day before. These people are only in it for the money.

I was IN the exam room. Without stepiing into the exam room, Dr. Chris opened the door and said he…read morewould not be seeing me because my disability wasn't "acute". However, in my MyChart notes he states he DID see me and I was NOT in acute pain. On top of that, McFarland sided with the doctor and to this day that lie/malpractice is on my health records.

Rhonda Rotert, PA-C is the worst. She said my illness must be covid or the flu and tested…read morenegative for both. My throat were sore and my ears were hurting like an ear infection. I have had many ear infections in my life averaging over one a year for some fifty years. I had ear tubes many times as a child and would have multiple ear infections a year as a child so I kind of know what an ear infection feels like. She said it was not an ear infection despite my ears looking red and I was running a significant fever. She didn't even check in my ears. She told me that it was too soon with the runny nose and cough to be able to diagnosis as flu or covid as the tests are not accurate until one is sick one to two weeks. That is counter to what the rapid tests are meant to determine. I had the flu and covid vaccine and she told me vaccines do not do anything. It is better to get immunity the natural way. What kind of stupid people does McFarland hire. I ended up going back to work for the rest of the week and was dizzy, light headed, ears hurting, etc. It took about four weeks to get over the ear infection/sinus infection, but at least if wasn't covid or the flu. All I have to say is that Rhonda Rotert, PA-C should be injected with some brain cells since she is not competent at all.

My college student (5 hours away) made an appointment and while en route there, clinic called to do…read morephone triage. Told kiddo sorry but we're canceling because it's not serious enough. Called me in tears. Went to the ER and sat for three hours missing classes graded on attendance. Left with a full exam, bloodwork, and prescription meds for the problem McFarland said wasn't serious. Very disappointed. Since when does phone triage decide what's serious?

Quick & easy to make an appointment and be seen. Super nice & professional. Quick test results…read more Highly recommend the Ankeny location!

My favorite clinic. Everyone there is professional and kind. I was able to schedule an appointment,…read morewhich is nice.

There will always be people who leave negative reviews. Exemplar has been there for me with…read morelast-minute walk-ins as well as setting me up with a PCP. They care. And they do a good job.

If I could give this place zero stars I would!!!! The only decent provider is Elli and she is…read moreabsolutely AMAZING! I wish she was in her own private practice!! My experience with this place is not good at all, I was a patient at the flagship clinic since March of 2023 and if someone would have asked me how I feel about this place 6 months ago I would have said they are amazing, but when they opened the Cedar Rapids Clinic (I had moved to Cedar Rapids to be closer to family) things deteriorated very quickly. I was super excited to get my daughter and best friend into this clinic also. So, to say I was impatient for opening day that would be a gross understatement. However, when the three of us began seeing the provider in Cedar Rapids it was very clear that the clinic was not ready for opening day. They had no front desk staff and the LPN who was supposed to be in the back was the only person helping the one and only provider the clinic had. While this LPN was sweet to begin with, it quickly it became obvious that she was becoming overloaded with the front desk responsibilities, the duties with/for the provider, answering the phones, submitting billing (this is questionable), sending out lab samples , etc...etc.... The first time my daughter was able to get into the provider we were both excited because I enjoyed the care I received at the West Des Moines office so it was extremely unexpected when the LPN snapped at my daughter right away wanting to know why she was in there wanting to change PCP's when she already had a provider, Mind you my daughter was a) wanting a new provider and b) wanted a second opinion regarding a potential auto-immune disorder, which she has every right to. This LPN's behavior got increasingly worse, she was losing entire and partial samples that needed to go to the lab, she was getting more confrontational with me and my daughter, until she did something that I felt warranted being reported to the main office. When the LPN was ultimately fired. I was immediately told by the provider that she was friends with the LPN and wanted me to know that she was refusing to provide my care moving forward. this was in early November 2025. On November 15th, 2025, I received a message from the VP of Member Services on my patient portal telling me that "since I had not paid dues in 3 months Exemplarcare was terminating my membership. Now I don't want to get into too much detail, but I decided to contact my insurance company with this conundrum that happened with Exemplarcare in November, I was advised to ask for a "Billing Audit", so I sent a message through my portal requesting this document and stated that I believed that 2 business days should be ample time to send this document. Later, on Friday, I got an email from the VP of member services stating that if I did not cease communications with the office, [she] was going to seek legal action. Now I assume this means that they are refusing to provide me with that information... I have attached a picture of that e-mail to this comment. Not a great experience in the end! UTA: I just noticed that a staff member wrote their own review in an attempt to sway the overall rating of this place. It's pretty pathetic that a "professional" place of business would need its own employees to write false reviews; this is cheating and if they will cheat for a review the just think about the level of pettiness they take in your care and how they would take great ease in spreading any number of patients business anywhere they please. so Seriously and incredibly pathetic!!!!!!

I was in Monday for a dot physical and did not pass due too diabetes' and I didn't know I had it my…read moreglucose level was at 449 and was told I didn't pass and to see my primary Dr nothing about it's way high so went home and Tue night went to ER and was at 591 had blurred vision they treated me and got down to 341 and to see my primary Dr to get on a regimen a lot a people when I told them what my level was said I could of had a stroke or be in a coma and Doctors now doctor was trying to sell me other services very unprofessional

I walked in on a Monday at 5:30 PM (They are open until 8:00 PM that day). There was only ONE…read moreperson in the waiting room. Took forever for that person to be seen. Don't these places usually have more than one service provider? Then, after that person finally got seen, it seemed to take forever for ME to get seen. Meanwhile, five more people walked in after me. Hope it didn't take forever for the five more people. But, once I got seen, the Physicians Assistant who saw me was quick AND thorough. I had an ear problem. Got it diagnosed quickly. The Physicians Assistant was very friendly and nice. She also was able to "shoot" a prescription to Wal-Mart and I was able to get it. One thing I was surprised at, they didn't require you to fill out a 10 page thingie on health history. Ok, whatever. They were also ok with me not providing my SS number for my claims, it's not required. The seemingly long wait time irked me when there was only ONE other person at the time I went in, but I would go here again if needed.

Family practice at waukee and west des moines are the worst. There are good doctors at Iowa clinic…read more I've been going there for a long time. But smith in waukee is absolutely unthinkable. 3 times this doctor verbally abused me, shouting and making false accusations repeated over and over again. Then, she gets the current doctor scholz involved by spreading rumors and lying. I went for a med check, and scholz brings up medication that wasn't what she told me she was going to change. Then she picks up a bunch of papers, waves them in the air and said, what is this? If I had my wits about me, I would have said you acting crazy. This is a very immature gossipy bunch of women. I doubt that i'm the only one smith has verbally abused. If you were verbally abused by smith in waukee or west des moines put your note in here, the more people tell the less it's gonna happen. Neither of these doctors understands what FM LA is or how it works or what accommodations ate Or how those work, they'd rather gossip and come up with their own weird imaginations. Remember everyone's behavior is their own choice including doctors. Smith eventually kicked me out of her clinic because I was five minutes late. The rule is ten minutes. I've waited for her up to an hour.

Dr. Pelzer is a knowledgeable, patient and fun pediatrician. Our first child has been going for…read moreseveral years now since they were a newborn and we just started taking our second to him as well. He uses play to make our child feel comfortable with him while he's doing his checkups. Always listens to us and values our input as parents. Highly recommend him as a pediatrician.

The doctor and nurse were very helpful and nice when I had an allergic reaction. 5/5 starsread more

Avoid mercy at all costs. These Drs repeatedly Lied to me about results of xrays and diagnosis for…read moreyears even though in drs notes and in imaging. Dr mitchel also lied on phone answering my questions again just recently last Thursday even when i asked specific questions about past images if xrays etc and said nothing there... well i looked myself he lied its been diagnosed for years and hes been lying and not treating me and they've told me im too young repeatedly be in pain still now for over 10 plus years as im seeking honest help with no help or pain relief from mercy just lies and shady billing since theyre doing labs and imaging and lying about results so you do more imaging. I have alll the proof its in my med records. They also refuse relief for the excruciating pain. Im in excruciating pain daily, im a huge fall risk at this point, i cant walk many days from pain and bones crumbling and osteo arthritis its caused all due to malpractice ignoring me, my pain etc. This Sounds like a great opportunity to consult an attorney instead of a dr, they might actually help me walk again and not be a fall hazard, maybe ill be able to do normal daily functions again if i join a different medical group that doesn't lie to their patients because lazy or to increase billing and do additional tests for more money. The place is a scam and will not help you and if anything tells u to go to ER for help which is not what the ER is for when i been seeking help for 15 plus yrs and records to prove it. Dr mitchel lying and not doing his job has also cost me several hundred thousand if not millions over 10 to 15 years in lost ability to work and a liability case dr mitchel tossed because of not doing proper care or testsand handling my case properly and claiming im fine refusing to bleieve me because hes a younh dr that said i cant hurt that much and now i cant walk thanks to mercy and dr mitchel and other drs who been involved Now because brandon mitchel has lied and not treated me properly for my condition and refused any pain medication like was previously prescribed in pain management before pain dr got caught for fraud like mercy is about too ican hardly walk most days and in excruciating pain and will have to have knee and hip surgeries probably to get staryed and who knows aboyt my back now that im with different drs that havent lied to me yet. brandon mitchell and every other dr in my med records whos been lying because im only 34 now or theyre frauding insurance needs to stop and they deserve to lose their license to practice medicine anywhere

This practice is very tastefully decorated, it doesn't feel like any medical clinic I've been in…read morebefore. Ms. McGinnis is so well versed in ideas to make gradual changes to my diet and lifestyle, I'm very optimistic I'll be able to eventually reduce my meds. The statins I've been on cause so much muscle pain. She is a great coach AND medical provider. I feel like she is my partner in my journey to really change my health and reduce my reliance on medications. I'm so happy I discovered this clinic!

From the owner: Healthcare Re-imagined. When was the last time you had your Doctor's cell phone number?…read morePersonalized care with a focus on lifestyle medicine. We have wellness and weight loss plans to fit you and transition you to a new way of healthy living. Our goal is to improve your overall health and provide short-term jumpstarts to a long and health life.

Don't recommend. They told us if we came back to the same location to get the stitches removed then…read morewe wouldn't have a co-pay because removal is all part of the global billing for putting in the stitches. We drive 40 miles to have a rude receptionist tell us no and make us pay another co-pay. Waste of time and money when I could have waited 1 more day to have the doctor 2 blocks away take them out. Complete healthcare fraud just to get your money for a simple procedure.

im a runner and have been having a very irregular issue with my breathing while running. I came…read morehere to find what the issue was. But all they could do was prescribe me an inhaler I already have used which doesn't help. Waste of hundreds of dollars!! it was a shit show. dont come her unless you're willing to spend money to have a cold diagnosed or need a band aid. extreme disappointment