There will always be people who leave negative reviews. Exemplar has been there for me with…read morelast-minute walk-ins as well as setting me up with a PCP. They care. And they do a good job.

Very professional people that work there at Hy-Vee exemplature health. Soon as you walk in the door…read moreor professional with a smile and ask your name. Then you go back and I talk to you like they've known you forever. You're in and out in less than 15 minutes unless you have to get a chest x-ray it might take another 5 minutes. I would urge everyone and anyone to become a member!

I took my boyfriend into this clinic for a fever of 105, abdominal pain and headache. They ran…read moretests to rule out Influenza AB, COVID and Strep. I understand this facility is not capable of testing for a larger variety of issues, however they decided to prescribe him 2,000mg of Amoxicillin *per day*. His symptoms got worse, and when we continued to contact this facility they advised to stick with the dose. A week later we decided to take him into the ER, and it turned out to be Appendicitis-surgery immediately. Again, I understand that Urgent Care centers have limitations on their abilities. However, a transparent suggestion to seek further medical advice instead of feeding him antibiotics would have been a smart and transparent next step. Very upsetting.

Is one minute equal to 60 seconds or 15 seconds? It was the…read morefirst time I came to this hospital for skin allergy treatment. The front desk told me that I had no insurance and paid a lump sum of $184.80. Then I told the doctor that I would be out in less than ten minutes. She also said that you don't need to see a doctor for this type of allergy, you can just go to a regular pharmacy and buy medicine yourself! No prescription medication and a month later they sent me another bill for $98.40! Said I chatted with the doctor for 35 minutes! It said that if it exceeds 30 minutes, it will be counted as 45 minutes!

Where to start. 7 years of constant pain. Daily headaches that led to full blown migraines usually…read morelasting 72 plus hrs. Saw Dr's and nueros all over the country and what gave me my life back? Tony in the pt department at this clinic. Literally gave me back the quality of life gone since my accident. Headaches are now few and far between and while I'm never going to be 100 percent I do have a damn good and productive life. A needle in the hands of a great therapist saved me from major surgery and got me off pain meds daily. No more gaba no prekocet no elivel no anything but a few Naproxsen a few times a week and I live a great life. I do have to have weekly maintenance and it's not a pleasurable treatment but I have my life back and there is no amount of gratitude I could ever show that would equal what I've been given They are amazing and you can't put a price on getting your life back Thanks guys. Angie and Tony are amazing

Family practice at waukee and west des moines are the worst. There are good doctors at Iowa clinic…read more I've been going there for a long time. But smith in waukee is absolutely unthinkable. 3 times this doctor verbally abused me, shouting and making false accusations repeated over and over again. Then, she gets the current doctor scholz involved by spreading rumors and lying. I went for a med check, and scholz brings up medication that wasn't what she told me she was going to change. Then she picks up a bunch of papers, waves them in the air and said, what is this? If I had my wits about me, I would have said you acting crazy. This is a very immature gossipy bunch of women. I doubt that i'm the only one smith has verbally abused. If you were verbally abused by smith in waukee or west des moines put your note in here, the more people tell the less it's gonna happen. Neither of these doctors understands what FM LA is or how it works or what accommodations ate Or how those work, they'd rather gossip and come up with their own weird imaginations. Remember everyone's behavior is their own choice including doctors. Smith eventually kicked me out of her clinic because I was five minutes late. The rule is ten minutes. I've waited for her up to an hour.

Avoid this clinic at all costs…read more From the moment I walked in, it was clear that patient care is not a priority here. The receptionist was shockingly rude, dismissive, and completely unhelpful. She acted like answering basic questions was an inconvenience and moved at an unreasonably slow pace despite the office being completely empty. An empty waiting room should have been a red flag--and after reading other reviews, it's obvious this place has a pattern of poor service. This was not a one-off bad day; it's how they operate. To make matters worse, they seem more focused on overcharging than actually helping patients. There was little to no effort to work with insurance, which feels intentional and predatory. If you value your time, money, and basic respect, go anywhere else. This clinic does not deserve your business.

This place is slow AF. I was going to give it one star because I was mad that I was in the waiting…read morearea for so long and they took someone who came in after me ...but then the person who saw me was really nice so I bumped them to a 3. The place is just fine as long as you're not in a rush to be anywhere.

Following a trip to a close Urgent Care I was referred to the Emergency Department for a CT scan…read more The triage nurse asked the provider for the order and she was told "I would like to do my own assessment of the condition." I was there for 7 and a half hours and ordered a CT with no additional treatment. He referred me to the Iowa Clinic ENT and never sent the referral so I had to calll for follow up. It was an additional 4 days before getting seen. Worst experience ever!!

Conscientious staff, good communication--just good people!…read more But please get Fox News off the fourth-floor waiting room TV.

When is an urgent care facility not actually an urgent care facility- that would be this joke of an…read moreoffice. 20 foot sign says urgent care, but you carry an injured person in and are told they requiring an appointment! This makes you just another doctors office. STOP THE BS and wasting people's time when they are in pain & need care. If anyone questions why hospital emergency rooms are used for non life threatening care- this office is one one of the reasons. Lying to the public and actually using a 20 foot neon sign to promote the lie, is rediculous and reprehensable. I will make sure everyone I know to take their business elsewhere. Clearly this is not a medical care provider that cares about people.

You "reserve" your spot online to guarantee spot to be seen. Then your force to sit another hour…read moreand half because they are so far behind. Why? Why make people reserve time knowing darn well your going to see anyone that walks through that door. Then ir staff gets an attitude when u ask what's taking so long.

This practice is very tastefully decorated, it doesn't feel like any medical clinic I've been in…read morebefore. Ms. McGinnis is so well versed in ideas to make gradual changes to my diet and lifestyle, I'm very optimistic I'll be able to eventually reduce my meds. The statins I've been on cause so much muscle pain. She is a great coach AND medical provider. I feel like she is my partner in my journey to really change my health and reduce my reliance on medications. I'm so happy I discovered this clinic!

From the owner: Healthcare Re-imagined. When was the last time you had your Doctor's cell phone number?…read morePersonalized care with a focus on lifestyle medicine. We have wellness and weight loss plans to fit you and transition you to a new way of healthy living. Our goal is to improve your overall health and provide short-term jumpstarts to a long and health life.

I have nothing but great things to say about the team who handled my prostatectomy last…read moreTuesday--Emily, Hannah, Gretchen, Jill, Dr Kenny, the robot, and probably many others I might not have met while anaesthetized. Recovery is going well and I thank you all for your caring and professionalism.

These people are engaged in unprofessional, unethical and illegal activities. My PCP will not…read morerespond to my concerns or several tests I paid for out of pocket that show I have risk/symptoms for serious illness. The more I complain the worse it gets. They must be held accountable!

I was at the DMOS because of back issues. I was impressed with the interest the whole staff had…read more(that I had contact with) in getting you better. Very professional staff that helped me immensely.......John

The place was the filthiest medical facility I have ever been in. Dr. Lee wasn't the friendliest.read more

I had major hernia surgery the first week West Lakes was open and I just had a hip replacement day…read morebefore yesterday. Both times I felt like I got royal treatment from EVERYONE there. I must be doing something wrong (according to these reviewers) because I have zero complaints. I will never go anywhere else given a choice. I also went to the emergency there with a severe nosebleed several years ago at 3 AM and got great treatment that day, too. I had to wait a long time because my ENT Dr. Was performing an emergency surgery 100 miles away. I don't think it's coincidental that I've had such good treatment.

My Dad had a planned surgery for months. They ended up having to move him across town to the Mercy…read moreOne downtown location for his recovery. This was unplanned and at a great convenance as his family lives in a rural part of the state! -The downtown Mercy one was awful! I am literally scared if I ever end up there! The nurses were not compassionate or empathetic at all! He had horrible pain management and was talked down to by many of the nurses. There was yelling in the hall from a nurse to a patient as well. My Dad felt uncomfortable to ask questions and request care during his stay. We are from a way bigger city than Des Moines and did not expect such awful care! They just wanted to push him out despite his high pain. No thought or care for his condition or age! WE WILL AVOID THIS BRANCH OF HOSPITALS IN THE FUTURE! This hospital should study up on the organization UCHealth! This is the top tier care we are used to! What a awful culture and patient care model.