I am not a native of the ACA service area, so I had to start from scratch when the problem with a…read morewater heater occurred. After calling several companies where I got no response, or a maybe I can come in two days response, I called ACA. The lady that I spoke to was very accommodating and knowledgeable. She told me a technician would contact me. And just a few moments later, I did get a phone call from a technician who asked me pertinent questions and obviously knew what he was talking about. The technician worked with me and met me at a time that I could get away from work. He showed up exactly when he promised. Being that he was very knowledgeable, he had the issue resolved in record time. The charges were extremely reasonable, especially considering that this was done on a day of very inclement weather when most companies were considering it an emergency only day. In short, in the future, I will not hesitate to call them for any plumbing needs that I may have.

I would not recommend this plumbing company based on my experience. They came to my home to light a…read morebrand new water heater, and during the service, water leaked from an supply line and entered my attic and hallway ceiling. I was told that the leak occurred because the line was not capped. I was also quoted a service fee of $145, but I was ultimately charged $197, which added to my frustration with the overall experience. After the incident, I had visible water damage to my hallway ceiling, and water came through a recessed light that is now no longer functioning. Edrick stated that there was no water damage in the attic because the insulation had caught the water and they wiped everything dry. However, the visible damage to my ceiling and the fact that the recessed light stopped working after the water intrusion were concerning. I also had concerns about the service itself. Based on the events that occurred and Joshua's interactions with Edrick, I did not feel that Joshua demonstrated the level of experience or confidence I would expect from someone performing plumbing work in my home. What was even more disappointing was the response from management and customer service. I spoke with Joy, a representative, and Zack, the plumbing manager. Both came across as defensive when I brought the incident and resulting damage to their attention. Rather than feeling like my concerns were being taken seriously, I felt as though the focus was on defending the company's actions instead of addressing the damage and finding a resolution. I also requested the company's commercial general liability insurance information so that the property damage could be properly reported, but that information was not provided, refused in fact. Accidents can happen, but how a company responds when something goes wrong says a lot about the company. Unfortunately, the customer service or lack thereof that I experienced was extremely disappointing. In my opinion, that ultimately reflects management and trickles down to the staff. I expected better communication, accountability, and customer service. Based on my experience, I would not recommend this company to anyone.

We had a problem with a shower and the man came twice, did not fixt the problem, and charged over…read more$400 for the two visits. We had to buy a very expensive replacement faucet, which was not even the problem. Mott Plumbing located the issue (a tiny wheel for water conservation that had gotten stuck) and fixed it in a half hour for a reasonable price. Although the plumber was personally pleasant, I would not recommend this business.

If it were possible to give less than one star, I would. I do not recommend this company. As I…read morewrite, it is 10:45pm on Tuesday night. I contacted this company on Friday and was told a plumber would come to my home in Cenla on Monday morning. When no one arrived Monday morning, I called and was told it would actually be first thing Tuesday morning before a plumber would come to my home. When no one arrived Tuesday morning, I called and was assured that the plumber would be arriving just a little later that morning. When again no one arrived, I called multiple times throughout the afternoon and evening, each time receiving only an automated message. No one ever arrived nor even performed the most basic kindness of returning my calls. It is now Tuesday night, my drains are still clogged, and I am faced with the prospect of searching for a new plumber tomorrow. Crossroads Plumbing is unprofessional and unreliable.

Very honest and trustworthy! Really hard working to get the job right for the customer! I would…read morerecommend this company if you want the job done right! Ty!

TJ and his wife were really nice and they tried to find the access to the problem. Unfortunately…read morehis snake broke and the motor wasn't working so he's ordering another one. They tried though.

Called them out to check on heater on 01/12/2018 because a malfunction. The technician arrived in…read morea very timely fashion. Stated the the flame sensor was bad and replaced. Total cost was $171 with the service contract. Had to call them out for the same issue again the next day. Same tech said flame sensor needed adjusting. Same problem occurred again the 14th. I turned the system off and turned it back on and haven't noticed the problem again. Not sure if the problem is resolved but I will call them back out if it occurs again. Tech was professional, response and delivery of service was efficient.

I have called Southern Air more than 6 times about removing paint left on my driveway due to…read moresouthern air working on my neighbor plumbing issues on May 19 and June 1, 2026. No repsonse to the issue yet.

He was suppose to repair a gas line when he left it was leaking at the regulator. He never gave an…read moreestimate when asked and demanded full payment the next day and was extremely ugly and was threate ing to turn off my gas. He charged 350$ labor alone and overcharged for the parts. The job took him about 30 min but is claiming 2 hrs of work. He would not negotiate a payment plan or to wait until my job paid me again which is once a month and is about 3 weeks away. I would never recommend him.

I am giving him 2 stars because he came promptly and got the work done but his rates were…read moreunreasonable compared to other plumbing services I have done. He also never sent an itemized invoice and seem to want payment immediately. I only used him because my regular guy from Ashworth Plumbing was not available for another day. I would have waited if I had known. Call Ashworth Plumbing!

I've used them whenever I've needed a Plumber. They are always Friendly, Courteous and…read moreProfessional. Definitely recommend them

Horrific my problem has been Transpiring ever since the freeze we had here in Louisiana. We…read morefollowed every protocol; I called numerous times; was lied too every single time I spoke with someone. And they never mailed me the correct information or email me any of the information to get to my homeowners insurance for coverage to see which blanket it fail. Loathe this plumbing "circus act" type of SeBrice? Overall a freaking nightmare. it makes no sense for people to even take a few minutes to follow through with some plans to help assist a small family; with a disabled husband, with their little old house. ok I'm done ranting!

They are professional, friendly, and punctual. I have been using them for years and would…read morerecommend men them without reservation.

Replace a customer provided water heater in attic…read more Watch out for their excessive hourly rates after the initial hour. They provide excellent service, on time, professional. They charge fairly normal for the FIRST hour $120 (Feb 2012), along with parts charges and even an additional fuel surcharge. But they charge the SAME rate for every hour after the first hour ($120 for any hour) rather than charging a normal, average charge for the subsequent hours. So the $120 is far and above any national, average hourly rate for licensed plumbing after the first hour. Even after a request for a review of the price, they insisted that this was their normal hourly rate, for any hour And your bill will not itemize the charges. You have to ask for an itemized bill, which you will get.