If it were possible to give less than one star, I would. I do not recommend this company. As I…read morewrite, it is 10:45pm on Tuesday night. I contacted this company on Friday and was told a plumber would come to my home in Cenla on Monday morning. When no one arrived Monday morning, I called and was told it would actually be first thing Tuesday morning before a plumber would come to my home. When no one arrived Tuesday morning, I called and was assured that the plumber would be arriving just a little later that morning. When again no one arrived, I called multiple times throughout the afternoon and evening, each time receiving only an automated message. No one ever arrived nor even performed the most basic kindness of returning my calls. It is now Tuesday night, my drains are still clogged, and I am faced with the prospect of searching for a new plumber tomorrow. Crossroads Plumbing is unprofessional and unreliable.

You gave an estimate for $10,000 to an elderly couple. The actual cost to…read morefix the problem was $145. You should be ashamed of yourself trying to rip off an elderly couple. I know this as fact.

Very honest and trustworthy! Really hard working to get the job right for the customer! I would…read morerecommend this company if you want the job done right! Ty!

TJ and his wife were really nice and they tried to find the access to the problem. Unfortunately…read morehis snake broke and the motor wasn't working so he's ordering another one. They tried though.

I am not a native of the ACA service area, so I had to start from scratch when the problem with a…read morewater heater occurred. After calling several companies where I got no response, or a maybe I can come in two days response, I called ACA. The lady that I spoke to was very accommodating and knowledgeable. She told me a technician would contact me. And just a few moments later, I did get a phone call from a technician who asked me pertinent questions and obviously knew what he was talking about. The technician worked with me and met me at a time that I could get away from work. He showed up exactly when he promised. Being that he was very knowledgeable, he had the issue resolved in record time. The charges were extremely reasonable, especially considering that this was done on a day of very inclement weather when most companies were considering it an emergency only day. In short, in the future, I will not hesitate to call them for any plumbing needs that I may have.

From the owner: Looking for reliable HVAC, plumbing, welding, or medical gas services in Alexandria, LA? With over…read more75 years of experience, we pride ourselves on repairing what others might replace. Our skilled technicians use the latest technology to provide top-notch service for residential and commercial projects. Plus, we offer free second opinions to ensure you're getting the best solution for your needs. Don't settle for unnecessary replacements--trust our decades of expertise to get the job done right. Contact us today for service you can rely on!

ID GIVE ZERO STARS IF I COULD!!! I DO NOT RECOMMEND THIS…read moreCOMPANY, they have failed me in the past once before and again last week 12/16/25! You are much better off letting your plumber of choice find leak & repair because American leak detection has FAILED miserably twice for us to provide decent service! It's almost laughable reading the report stating that it could be 1 of 4 lines possibly leaking. One of the lines tested doesn't even exist! When contacted about their poor service to inquire about a refund or even a partial refund..the owner was rude, talked over me, and basically said tough luck! That's not good business and we will NEVER USE OR RECOMMEND THIS COMPANY!!

We received a notice from the City that our water bill was escalated and we had a potential leak…read more We found no evidence of a leak in our yard. The technician came out and spent a great deal of time locating our leak for repair. Technician very customer focused. Explained things well. In the end, all good.