Great customer service, We had our 30+ year old greenhouse window replaced. New window arrived and was installed sooner than expected. Price was competitive with other companies Window installer was fabulous! read more

The customer service by Marty and his crew is great! Not only did he replace my widoes but after that my daughter had all her windows replaced and she recommended him to her friend who had windows replaced. Marty is very accommodating and his pricing is very reasonable. He really is pleasant to work with! He was never too busy to talk to us or solve an issue we were having The quality of the windows he sells is superb!!! read more

Thanks for helping me out. I would recommend this company to do anything. They are a great company and will come back and help you if you think there is something wrong. Thanks for everything. I would like to thank one of your workers Larry he is a great person. Thank you Sharon read more

We hired Martin Brown at McHenry Windows , Siding and Trim to install 19 double hung windows in our home. He quotes us a very fair price and we agreed to a contract. When we started the job, there was damage and dry rot in the walls that was not apparent in the original quote. Since we had ordered the windows, we were both committed to finish the job. Yes. It was more than we had agreed, but we discussed it at the outset and reached an agreement that was reasonable to both. Sometimes surprises happen and rather than try to find fault, or gain an advantage, Martin and I find a honest, just, resolution that we both could live with. He was excellent on communication, being there when he said. If it rained, he let me know he couldn't work and when he would be back. He had to hire an electrical subcontractor (another surprise) who was also excellent, competent and reasonable in cost. If he had to work on Saturday or Sunday he would be there. As for work quality, I would give him a 6 if I could. He did things well, is an excellent carpenter, and understands the difference between the minimum and doing the right thing. Finally, he cleaned the worksite every day after he was done, and if there was risk of rain, stabilized the site to prevent damage. I would recommend him without reservation read more

First, he came he all cheery and with great attitude. He gave us a quote for completing two jobs: patio door w/installation and work around our garage door. My husband went ahead and hired him and gave him almost the entire amount of money (yikes). He called and made an appointment to come and install. He did not show up when he said he would so I called him and he called back and said he would not make it that day (several hours after he was to be here). Then he set another date. Called and said he would not be able to come that day because he had to finish up some other job but would be able to come another day. I texted him that we did have someone that would stay home that day to greet him. He never responded so I called and he said he did respond (?) but would be here between 8 and 8:30. Called and said he would then be here between 10 and 10:30. Called my daughter at 10:10 and said he would be here within 30 minutes. Showed up after 11. Did not finish by 3 (yes only four hours--but originally told me that he would only need 3/4 hours) and said he would have to show up the next day to finish. Came the next day to finish up. While the door installation looks okay, there are finishing touches that look terrible. When my daughter handed him the check, he said, "Oh it is $125 more but I will talk to your mother." Oh yeah? First time I heard that and we had a contract! I was very insistent when we first hired him that he would fix all the wood under the door and he said yes. The thing is, things happen but I felt he was very arrogant and really does not understand customer service. I felt I could not complain or he would not finish and he already had my money. Very disappointed as I was looking for someone I could count on to do more work in my house. read more