I have been buying my glasses and sunglasses at Banville for almost 15 years. Selection is…read moreexcellent, service is superb. You can also purchase vintage frames there as well. If you haven't tried them yet- get on over. You won't be disappointed.

I do not recommend this optometrist. I was a patient for 30 years. Never in that 30 years was Dr…read moreYoon on time. Figuring she was busy, I started scheduling the first appointment of the day. Nope. She was still at least 30 minutes late. This was to every single appointment in 30 years. Not once on time. And late by at least 30 minutes. But the absolute worst, almost unforgivable was she completely changed my eye prescription. After an exam, she stated and wrote that my left eye somehow went to having no vision problems. I have astigmatism in that eye. There is no way that could happen. I'm 56 years old. They filled my contacts with that prescription and when I put them in, I got really sick due to having basically nothing in my left eye. I still wanted to give dr yoon benefit of the doubt, I mean she is the doctor, so I tried to walk to my car to drive. Well, I was so dizzy I fell down on the cement. At that point, I knew I couldn't drive and I looked at my contact boxes and realized she had made a mistake. I walked to Banville wearing my old glasses, and they argued with me. They told me I was wrong. They literally acted like I was crazy. They finally decided to give me my contacts in my old script and expected me to pay for them. Then I had glasses made, thinking they would use my old prescription. Nope. Again. The left eye was basically just plain glass. I decided to go to another optometrist for a new eye exam. As I suspected, Dr Yoon somehow completely messed up my exam and Banville was pushing a fake, very incorrect eye prescription. I went to get my new glasses fixed from Banville because I figured they should replace the lens for free. They replaced it, but reluctantly. This was the craziest experience I've ever had. After 30 years of waiting for Dr Yoon to show up for every appointment, now I'm literally arguing over an incorrect prescription- not even a slight error- an error that could have killed me or another person if I had driven. They never even apologized. Instead they treated me like I was crazy. One good thing- I found a new optometrist that has brand new, state of the art equipment that actually works and gives customers the correct prescription. And he was on time!!

Not happy with their customer service. I came to Advanced because they were 5 minutes from my…read morehouse, had a high rating here, decent selection of frames and accepted my insurance. I spent over $700 out-of-pocket on a pair of glasses, and my insurance paid for the rest. Within a month a lens scratched and Advanced repalced it. Less than a year after my purchase what looked like a grain of sand became embedded in a lens. Also I noticed the red paint was starting to chip from the metal frame. I came in and immediately the person at the counter said something like sorry, we no longer carry that brand. Not understanding why that should be my problem, I asked to speak to the manager. He was pretty rude & said there was nothing that could be done about the paint and then acted like he would do me a big favor - rather than standing by his product - by replacing the lens, while trying to make me feel like this was my fault. He expalained that he had the same brand glasses and multiple children who were regularly grabbing them off his face, yet he never had a problem with these glasses. That's a great story, but I'll never return here!

False advertisement literally said to me yeah that's what I did say but sorry for the…read moremiscommunication that's not miscommunication. You literally lied to me so what happened was I got a prescription and they sold me some frames so first you tell me the frames are $1200 I'm on disability I'm disabled. I can't afford that. Let me see what I can do give them to you for $700 and the reason why I'm gonna give it to you for seven dollars because For a whole year if anything breaks on it scratches will fix it for free for a whole year less than six months the glasses broke bitch. Tell him he told me oh yeah you have to pay to get it fixed, but you told me the manager you told me that it was covered yeah I know I said that, but you have to pay is this even legal then he says I'll fix it one time for free then now it's all no void no what happened to my 12 month warranty on top of that let me tell you on top of that he says and you can't even get the frames that you paid for you have to pick out a different set of frames. How is that? I just got to be illegal

Great experience at the Newburyport location where I was shown some pretty frames (hard to find…read morew/my narrow bridge- who wants to buy kid's frames!) from Chanel and Oliver Peoples and the woman who took care of me replaced nose pads on my current frames for free. Definitely look forward to returning when I'm ready to purchase new frames.

Meghan was great and very Astute. Excellent presentation and product (s). Meghan exemplified high…read moreskills in areas of business and management. I recommend this establishment of high end glasses and eyewear for All.

I just had my first appointment with Dr. Taylor and I'm very pleased. I was seen right away and the…read moreexam was thorough and he was attentive to my concerns. And he was friendly--I really enjoyed talking about music with him. Good experience all around. The office was clean and all necessary steps were taken in dealing with COVID. One suggestion is to make an appointment well in advance... I had to wait a few months but it was worth it.

Thorough local eye exam by practitioner with over 25 years experience. Not like your box store…read moreexam, so allow 1 hour for full eye exam. Addendum: the new lenses he ordered were perfect and I now see the world more clearly. Thanks Dr Taylor!

I was on a job in MA and found out my license has expired. I have Blue cross from NY and assumed I…read morecould stop in anywhere and get a exam to renew my license. Was told go upstairs and see if they could take a walk in. When I got up stairs I was met by a Kevin who told me they had no appointments and with my insurance I would still have to pay almost $250 for a basic eye exam. He said my vision insurance was out of network and I explained I had blue cross from NY. I explained I was only here for the day and did not want to drive from MA to NY on a expired license and I just needed a quick exam to renew my license. A older gentleman was there for an appointment waiting and also chimed into help and it was becoming a nightmare. The short lady, She called blue cross to confirm my benefits and the out of network policy. She went above and beyond, had me worked up and while waiting for the doctor explained to blue cross on my behalf the predicament I put myself in and instead of paying $250 I would pay 30% of the exam fee for being out of network. By the time I was ready for the doctor, the doctor was already booked and unable to see me. I ended up leaving but I wanted to make sure she got recognized for going above and beyond to help me and still maintained conversation with other patients and multi tasked like a champ. Her energy, empathy and compassion should be noted. I genuinely appreciate everything she did to try and help me out! -MB

It makes me sad to leave this review because in I think everyone who works here is very kind and…read morewell meaning, but this was such an unusual and upsetting experience that I hope can be prevented and avoided in future. I flunked my first contact application appointment and I booked a second appointment for contacts at 3:30 hesitantly, explaining I wouldn't be able to arrive until 3:40. I was assured this would be fine. I arrived at 3:40 and went into the doctors' office around 4:10/4:20. I had practiced beforehand and was able to put the contacts in (hooray!). I had an unexpectedly really hard time getting the contacts out though. After trying for a while and asking for help, my doctor Amanda Gannon told me she "didn't know what to tell me" and that if I couldn't get them out by myself or with assistance that I would have to go to the ER and have them surgically removed and that MyEyeDoctor was closing in 10 minutes. She kept telling me that I had to get the contacts out and that they were closing until I started crying. She kindly told me she would wait until I could get them off and after the pressure was taken off, I was able to take out the contacts. She told me I had "gotten myself worked up" and that I would most likely be able to put contacts in at home. I was surprised to see that I left exactly at 5, which is when MyEyeDoctor closes. I can't imagine how hard these eye doctors are working and how much they want to get home, but this is one of those experiences in healthcare that will stick with me. I appreciate the doctor giving me some extra time, but I really feel like this whole thing could have been avoided with different scheduling or with my doctor easing up when she realized I was struggling with the contacts. I did wind up getting them out in time for closing, but I was really scared and upset. Lovely front of desk people, nurses, and doctors, and I've had very positive experiences with my glasses, so perhaps this was just a bad day.

I had a GREAT experience here. I left another practice after my wife had gone here and had a great…read moreexperience. When I arrived I was met by a friendly person who checked me in and did the usual intake procedure of forms, etc. She was very cheerful and nice and made me feel welcome. I should also say that their offices are very modern and nice. I was made comfortable right away. After that I was taken in by an assistant (her name was Samantha) who did a thorough and enjoyable series of tests. She was very nice and relaxed and made the whole experience effortless. when we were done I was taken to another room to see the doctor. Dr. Patkin was very nice and took plenty of time to explain to me my opthalmological situation and what I should expect in the future. My hwole experience was positive and I would definitely recommend Eye Center of the North Shore to anyone.

I called the office today, they refuse to make an appointment. Because we had an issue with my…read moreinsurance a day prior, now it's has been clearead by the insurance, and I called the office to make an appointment and the attendant said was a note on my profile not to have me in the office, not to have an appointment for any of their doctors there. Is that legal???

They damaged my vision. I went here for a new prescription and was told that I have astigmatism and…read moregiven a very strong prescription. Since using this prescription I have had a huge increase in headaches and nausea, and my vision markedly regressed. I went to see a new optometrist who ran all of the usual tests (but with actual computers and new technology, as opposed to everything being from the 70s like this place), and they told me that their machine rarely says 0 astigmatism for a client, and it did for me. I was also informed that the prescription for my right eye was 2-3 points too strong. Their technology is out of date and clearly they do now know what they are doing. The receptionist is also incredibly rude. Go elsewhere.

I have no idea why there are several one-star reviews for this place. They've been our family's…read morego-to optometrist office for years, and we've never had a problem with them. Paula, the admin /office person has always been helpful, even on one occasion dropping off a new pair of glasses at our house, saving us the trouble of going in to pick them up. Dr McHugh has years of experience. He doesn't have all the latest computerized gear, but we've been happy with the glasses prescriptions he's given us. *** In my case, he suggested cataract surgery, which I had done last year. He also caught a wrinkle in my retina, and sent me to a retina specialist for that condition (which, honestly, I didn't even know was a thing until it happened to me). Plus several years back he caught the beginning of macular degeneration, and advised me on what kind of protective dark glasses I should wear when I'm out in the sun, and where I could get them. *** Prices for new glasses are higher than some other places, but I chalk that up to their being a small, independent business. You can take your prescription and get glasses for cheaper at Costco, but we continue to buy new glasses through Salem Eye Associates for the convenience. *** As far as personalities go, both Paula and Dr McHugh are somewhat reserved, but with us have always been friendly and helpful. If you want bubbly, outgoing people, maybe look elsewhere, but if you want a quiet office and an eye exam you might give them a try.

What an outstanding experience I had when I went to The Eye Place for the first time. My glasses…read morethat I've had for over 10 years snapped in half recently, right on the bridge. I need them desperately to see. Ordering glasses at most places would take days to come in. Teaches me a lesson not to have a back up pair around. So on a whim I found The Eye Place. First off, on Shelles The Eye Place website, I really liked what she had to say about herself, her background, and how she runs her business. As a person that has spent many years in sales, I believe in transparency and not being pushy with the customer. Shellee has those same values. Transparently speaking I just went in there to see if she had any ideas on how I could maybe fix them. She's quite lovely in person. She knows what she's talking about and treats you like your family. I felt like I had known her for years, the way that we talked. When I finally pulled out my glasses to show her what had happened, she didn't even miss a beat. She found a similar frame and popped out the lenses on my broken pair of glasses and put them in the new frames. The new frames are at a great price point. She made little adjustments on the glasses to ensure they fit my face properly. The transaction was smooth and seamless. I love my new glasses. Shellee has a wonderful selection of glasses to fit any face and designs to fit anyone's unique style. You can tell by the way Shellee interacts with you that she loves what she does and she ensures that her customers leave with a smile on their face and the perfect eyeglass frames. I would highly recommend her to anyone looking for a wonderful Optician that takes pride in their work and delivers high quality care.

Shellee is great! Very helpful in finding you the right pair of glasses. Received my new pair in…read morejust a matter of days!!

Dr. Gaddipati has been my Ophthalmologist for many years and he is great! I always feel like he…read moretakes all the time in the world to listen to me and address my needs, like "dry eyes" or my awful allergies to spring pollen. He also performed laser surgery for me some years ago and it went very well. I strongly recommend this Dr!

I HAD gone to another dr before him. They said I need surgery and that I had glaucoma. I went to…read morehim I did not have glaucoma he also said he did not believe in giving people surgery if they did not need it. Nice to find an honest Dr good reviews from all my friends also.

Just went for an eye exam today at a new doctor, because my eye insurance changed. I arrived at the…read moreoffice a few minutes before they opened, but they let me in, and I think I started my appointment before 9. Dr. Yoon was quick and efficient. She performed an optional retinal scan for $25; if you don't want it you should speak up right away as she sort of rushed into it.

I'm 57 years old with poor eye sights, both near and far sighted. Then, I went to see Dr. Yoon…read morerecently to get my eyes examined for the first time. I had been a patient at a larger store. I was very happy with how thorough and professional she was. She clearly had a lot of experience dealing with many different people and different cases. She was patient with all my questions. I think I found my optometrist and plan to continue to see her.