Good service. The first time I tried my lenses my eyes were strained. They agreed to have the…read moreoptometrist test me again and gave me a new pair with new prescription. My eyes are strained again. They told me to try it the next day in the morning. I tried it at noon the next day and the eye strain went away. They said if it persists after 1 week they can make new ones for me.

The communication is awful. Customer service is hit or miss. Quality is lacking. Definitely would…read morenot recommend.

Great experience at the Newburyport location where I was shown some pretty frames (hard to find…read morew/my narrow bridge- who wants to buy kid's frames!) from Chanel and Oliver Peoples and the woman who took care of me replaced nose pads on my current frames for free. Definitely look forward to returning when I'm ready to purchase new frames.

Meghan was great and very Astute. Excellent presentation and product (s). Meghan exemplified high…read moreskills in areas of business and management. I recommend this establishment of high end glasses and eyewear for All.

I've been going there for several years and also had eye surgery with Dr. Chin. He is an amazing…read moredoctor. The whole staff is very nice and they are always there to help you.

I had appointment to get evaluate regrding need for cataracts. Doctor never looked at my eyes…read more Woman put too many eyedrops in my eyes and now all blurry. One of the test was not done but they sent records and it was included. as done is You should see doctor first before any testing done! It appears is an assembly line to get you to scheduled to sign up for cataracts surgery. Doctor badgered me! No explanation of anything! Would not recommend them! I would not recommend them!

My Husband and I gave this practice every chance but this week was last straw. We have vision…read moreinsurance and my husband is diabetic so we like to get an eye exam every year. We had been going since 2024. Unfortunately Dr Prentiss was curt and disrepectful asking us " What brings you here today " which made us feel uncomfortable. Why would he ask us that? Mostly it was his tone. Also the clutter in his exam room is mounting. Maybe we should have tried the other optometrist in office. Anyway too late moving on.

Great doctor, very thorough in his examination, willing to talk about your particular concerns and…read moreways to correct what is possible to correct. I will return.

Great doctor, very thorough in his examination, willing to talk about your particular concerns and…read moreways to correct what is possible to correct. I will return.

UPDATE: finally got the prescription sent to me and it is the wrong script!! Beyond frustrated…read more Please do yourself a favor and save the aggravation and go to a different practice. Dr. Prentiss is nice. Trying to get a prescription is something else. Dr. Prentiss told me that an order of contacts would be placed and I would be called. A little over a month passed, and I called the office, but the order was never placed nor did they have a record of an order to be placed. I requested a copy of my prescription and was told it would be emailed to me, a week and a half later no email, no call. I called again today and was told again they would email it to me. We shall see, or not, no pun intended. The office is small and not busy, dirty, disheveled and unorganized.

I typically don't go into the Danvers location because of bad past experiences but I thought I…read morewould give it one more shot, boy what a mistake. I will never go back. my mother and I walked into store it wasn't crowded only one other customer with an employee helping her. Three other employees never looked up from there computers to even say hello, can I help you? we went from the front of the store to the back trying on about a dozen glasses and not one of the three employees even looked up from there computers and asked if they could help us. we walked from the back to the front of the store looking at gl hoping someone would look up and acknowledge us but nothing I wouldn't recommend the Danvers location at all. Saugus location is much better inviting and employees always greet you as soon as you walk into the store

Very poor customer service. When asked why was one of the appointments was canceled she began to…read moreget sarcastic about it and told us they don't have enough staff. We were not notified of the cancelation.

Called two days ago to see if they could change the lens on my sunglasses . I believe that I spoke…read moreto Melissa and after a brief period on hold she thought they could . I came the following day and was greeted by Melissa who was extremely pleasant and she took my glasses and lens out back and when she returned they had installed the new lenses and tightened up the frames. They are in better shape than when I purchased them 18 years ago on the Army base. Thank you Melissa and the Parrelli optical team fantastic service and great people to Deal with . I have worked with Kevin in the past and again just great customer service.

My opthomologist sent me to Parrelli to try contact lenses prior to having cataract surgery. I…read morevisited PArrelli 3 or 4 times and each time there was a long wait and when I did get to be with Jonathan he got involved with other customers while I was waiting for him. I guess he tries to please everybody without regard to his schedule. Finally, after the exams he was to send a report to the opthomologist with his findings. Despite several reminder calls over about 3months leaving message from me and the optholomolgist's office the report never appeared. The last contact was with Jonathan calling me once to remind him of the diagnosis. I wasn't available at that time and he agreed to calling me later that day which never happened. And there is still no report. Maybe Parrelli is a good business but a total failure for my needs.

What an outstanding experience I had when I went to The Eye Place for the first time. My glasses…read morethat I've had for over 10 years snapped in half recently, right on the bridge. I need them desperately to see. Ordering glasses at most places would take days to come in. Teaches me a lesson not to have a back up pair around. So on a whim I found The Eye Place. First off, on Shelles The Eye Place website, I really liked what she had to say about herself, her background, and how she runs her business. As a person that has spent many years in sales, I believe in transparency and not being pushy with the customer. Shellee has those same values. Transparently speaking I just went in there to see if she had any ideas on how I could maybe fix them. She's quite lovely in person. She knows what she's talking about and treats you like your family. I felt like I had known her for years, the way that we talked. When I finally pulled out my glasses to show her what had happened, she didn't even miss a beat. She found a similar frame and popped out the lenses on my broken pair of glasses and put them in the new frames. The new frames are at a great price point. She made little adjustments on the glasses to ensure they fit my face properly. The transaction was smooth and seamless. I love my new glasses. Shellee has a wonderful selection of glasses to fit any face and designs to fit anyone's unique style. You can tell by the way Shellee interacts with you that she loves what she does and she ensures that her customers leave with a smile on their face and the perfect eyeglass frames. I would highly recommend her to anyone looking for a wonderful Optician that takes pride in their work and delivers high quality care.

Shellee is great! Very helpful in finding you the right pair of glasses. Received my new pair in…read morejust a matter of days!!

I just had my first appointment with Dr. Taylor and I'm very pleased. I was seen right away and the…read moreexam was thorough and he was attentive to my concerns. And he was friendly--I really enjoyed talking about music with him. Good experience all around. The office was clean and all necessary steps were taken in dealing with COVID. One suggestion is to make an appointment well in advance... I had to wait a few months but it was worth it.

Thorough local eye exam by practitioner with over 25 years experience. Not like your box store…read moreexam, so allow 1 hour for full eye exam. Addendum: the new lenses he ordered were perfect and I now see the world more clearly. Thanks Dr Taylor!