Great experience at the Newburyport location where I was shown some pretty frames (hard to find…read morew/my narrow bridge- who wants to buy kid's frames!) from Chanel and Oliver Peoples and the woman who took care of me replaced nose pads on my current frames for free. Definitely look forward to returning when I'm ready to purchase new frames.

Meghan was great and very Astute. Excellent presentation and product (s). Meghan exemplified high…read moreskills in areas of business and management. I recommend this establishment of high end glasses and eyewear for All.

Called two days ago to see if they could change the lens on my sunglasses . I believe that I spoke…read moreto Melissa and after a brief period on hold she thought they could . I came the following day and was greeted by Melissa who was extremely pleasant and she took my glasses and lens out back and when she returned they had installed the new lenses and tightened up the frames. They are in better shape than when I purchased them 18 years ago on the Army base. Thank you Melissa and the Parrelli optical team fantastic service and great people to Deal with . I have worked with Kevin in the past and again just great customer service.

My opthomologist sent me to Parrelli to try contact lenses prior to having cataract surgery. I…read morevisited PArrelli 3 or 4 times and each time there was a long wait and when I did get to be with Jonathan he got involved with other customers while I was waiting for him. I guess he tries to please everybody without regard to his schedule. Finally, after the exams he was to send a report to the opthomologist with his findings. Despite several reminder calls over about 3months leaving message from me and the optholomolgist's office the report never appeared. The last contact was with Jonathan calling me once to remind him of the diagnosis. I wasn't available at that time and he agreed to calling me later that day which never happened. And there is still no report. Maybe Parrelli is a good business but a total failure for my needs.

Do yourself a favour and go elsewhere! Horrible! There is a lot he should of done and didn't, too…read morebusy puffing himself up about how great he was. Also a definite lack of listening skills. I wish I would of seen these other reviews on Yelp here before going to see him, he is the worst eye doctor I have ever seen and I have seen doctors in other countries. I guess I should of know when I saw the script that rather than use a typical optometrist pad with the dimensions he uses a real MD pad also over emphasizes he is a "DR". More puffing... I could write in every detail of exactly how he did an awful job if anyone is interested, but suffice to say he is only there now for the $$$$ so he can sink more into his boat.. NEVER AGAIN! Word to the wise, listen to other reviewers. I would of had I seen this site before!

I'd like to start off by saying I have been a patient of Dr. Clark's for almost 20 years. I always…read moreenjoyed going into his practice & the ease of getting an appointment, certainly made my life easy! I even had my husband become a patient over the past few years. We've purchased all of our glasses and my contact lenses through him and had no issues at all with his practice. Recently, I had my husband go in for an eye exam, because he wanted a pair of custom Ray Bans and I wanted to make sure his prescription was up to date. He got his prescription, but they didn't give him his pupillary distance measurement. This number is a key component to getting your prescription correct and many eye doctors now hold onto it dearly since they know customers are ordering from much less expensive websites (i.e. Warby Parker- great article from the Globe here: http://www.bostonglobe.com/magazine/2017/03/21/why-your-optometrist-doesn-want-you-know-your/k6FHsubxjTB2oYxeqBFD7L/story.html). After three calls from myself & my husband they finally gave him his measurement but he heard them say that the b*tch wife called last week and to f*** them. The receptionist gave him his number and hung up on them. We were both completely appalled by this behavior, especially since we weren't one time customers coming in off the street only to order offline. Sad to say, I will not be back to his practice & neither will my husband.

What an outstanding experience I had when I went to The Eye Place for the first time. My glasses…read morethat I've had for over 10 years snapped in half recently, right on the bridge. I need them desperately to see. Ordering glasses at most places would take days to come in. Teaches me a lesson not to have a back up pair around. So on a whim I found The Eye Place. First off, on Shelles The Eye Place website, I really liked what she had to say about herself, her background, and how she runs her business. As a person that has spent many years in sales, I believe in transparency and not being pushy with the customer. Shellee has those same values. Transparently speaking I just went in there to see if she had any ideas on how I could maybe fix them. She's quite lovely in person. She knows what she's talking about and treats you like your family. I felt like I had known her for years, the way that we talked. When I finally pulled out my glasses to show her what had happened, she didn't even miss a beat. She found a similar frame and popped out the lenses on my broken pair of glasses and put them in the new frames. The new frames are at a great price point. She made little adjustments on the glasses to ensure they fit my face properly. The transaction was smooth and seamless. I love my new glasses. Shellee has a wonderful selection of glasses to fit any face and designs to fit anyone's unique style. You can tell by the way Shellee interacts with you that she loves what she does and she ensures that her customers leave with a smile on their face and the perfect eyeglass frames. I would highly recommend her to anyone looking for a wonderful Optician that takes pride in their work and delivers high quality care.

Shellee is great! Very helpful in finding you the right pair of glasses. Received my new pair in…read morejust a matter of days!!

I've been going there for several years and also had eye surgery with Dr. Chin. He is an amazing…read moredoctor. The whole staff is very nice and they are always there to help you.

I had appointment to get evaluate regrding need for cataracts. Doctor never looked at my eyes…read more Woman put too many eyedrops in my eyes and now all blurry. One of the test was not done but they sent records and it was included. as done is You should see doctor first before any testing done! It appears is an assembly line to get you to scheduled to sign up for cataracts surgery. Doctor badgered me! No explanation of anything! Would not recommend them! I would not recommend them!

Good service. The first time I tried my lenses my eyes were strained. They agreed to have the…read moreoptometrist test me again and gave me a new pair with new prescription. My eyes are strained again. They told me to try it the next day in the morning. I tried it at noon the next day and the eye strain went away. They said if it persists after 1 week they can make new ones for me.

The communication is awful. Customer service is hit or miss. Quality is lacking. Definitely would…read morenot recommend.

I have been buying my glasses and sunglasses at Banville for almost 15 years. Selection is…read moreexcellent, service is superb. You can also purchase vintage frames there as well. If you haven't tried them yet- get on over. You won't be disappointed.

I do not recommend this optometrist. I was a patient for 30 years. Never in that 30 years was Dr…read moreYoon on time. Figuring she was busy, I started scheduling the first appointment of the day. Nope. She was still at least 30 minutes late. This was to every single appointment in 30 years. Not once on time. And late by at least 30 minutes. But the absolute worst, almost unforgivable was she completely changed my eye prescription. After an exam, she stated and wrote that my left eye somehow went to having no vision problems. I have astigmatism in that eye. There is no way that could happen. I'm 56 years old. They filled my contacts with that prescription and when I put them in, I got really sick due to having basically nothing in my left eye. I still wanted to give dr yoon benefit of the doubt, I mean she is the doctor, so I tried to walk to my car to drive. Well, I was so dizzy I fell down on the cement. At that point, I knew I couldn't drive and I looked at my contact boxes and realized she had made a mistake. I walked to Banville wearing my old glasses, and they argued with me. They told me I was wrong. They literally acted like I was crazy. They finally decided to give me my contacts in my old script and expected me to pay for them. Then I had glasses made, thinking they would use my old prescription. Nope. Again. The left eye was basically just plain glass. I decided to go to another optometrist for a new eye exam. As I suspected, Dr Yoon somehow completely messed up my exam and Banville was pushing a fake, very incorrect eye prescription. I went to get my new glasses fixed from Banville because I figured they should replace the lens for free. They replaced it, but reluctantly. This was the craziest experience I've ever had. After 30 years of waiting for Dr Yoon to show up for every appointment, now I'm literally arguing over an incorrect prescription- not even a slight error- an error that could have killed me or another person if I had driven. They never even apologized. Instead they treated me like I was crazy. One good thing- I found a new optometrist that has brand new, state of the art equipment that actually works and gives customers the correct prescription. And he was on time!!