My wife and I bought a sofa and love seat from McHughs and we had it for a few weeks and we're not very happy with it, it was to big for us. Who would think furniture is s to big for a person?? We call the store and Mr McHugh came to our home in Ocean Shores and inspected it and gave us a full credit and he accepted it back. Unbelievable service after the sale. We bought another set from him and we are very satisfied. We are repeat customers and will definitely go back if we need anything else. read more

I was in need of some furniture and just happened to walk in during their annual 1/2 off everything sale. WOW Pretty good timing for sure. They were busy but still very helpful. The owner of the store showed me everything i needed and it was an impressive selection . Great quality, selection and service. I purchased everything I needed and save a bundle. read more

I recently purchased a love seat and couch from McHugh's. Within a month the fabric started to pill and get fuzzy and when I called the store they came right out and looked at it. They then got ahold of the furniture maker who sent out new cushion covers until they figured out the issue. The owner of the store came to the house and replaced those covers. When the the furniture maker gave them the run around they ordered me a new couch on their dime. Great service and love my new couches (with different fabric of course). read more

Does not deserve one star with my experience. They had me pick up my bed I bought and I finally got it home, set up the frame and such and open the plastic to find a HOLE in the bottom on my bed and a few STAINS. I call them and they say it's fine if anything goes wrong my warranty will cover it. And it's okay it's on the bottom. Um, NO that is what the warranty is for!! They tell me to keep it rapped in plastic and I can sleep on it like that. They say they will deliver it a certain day at 1:30. I call at 12:45 and make sure, they say they just need to pack up and they are coming. 2:30 rolls around and nothing, no call NOTHING. I cal again and they say they can't do anything when the owner isn't present. When they just said they were on their way. I call later and make sure they know I will not stand for this service. Not to mention I'm sleeping on crinkly plastic for over a week!! read more

I recently purchased a complete queen size bed at McHugh's Furniture. Everyone I dealt with from the moment I walked in the door to shop until the bed was delivered were friendly, helpful and professional. I highly recommend this store! Oh, and the bed is awesome with its much appreciated bells & whistles. Now I get a full night's sleep. This is the last bed I will ever buy :) read more

Greg McHugh helped me personally, coordinating floor tiles through his company, helped pick out kitchen/bath cabinets through a local company as well as countertops. Have bought furniture as well through his company. I used a floor installer recommended by him as well. They are an old school value, rarely seen these days. A true AAA+ company to deal with. Recommend them without hesitation. read more

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Awful first experience... They made a mistake on our order. We spent almost $3000 on a new bedroom set. ( that was %50 off btw) They treated us horribly from start to finish by quoting the wrong price on our catalog items, when they realized what they had done they backtracked and placed a different (less exspensive) order, without even asking us. Obviously we noticed on our order form, and when we questioned it they demanded we pay the re stocking fee! At that point we said we'd return the whole order! So they ate the difference, but they were unreasonably angry about it! Finally, they delivered 7 weeks after we paid for it. I will never shop here again. They will try to lure you in with 50% sales, but the amount of time and frustration you spend correcting their mistakes will never make it worth it!! Furniture World has always gone above and beyond, I should've NEVER strayed!!! read more

They were very nice and helpful. Had a slight problem with wrong item getting ordered and there was a price diff. but they went out of there way to make it right. Also worked with me and my schedule for delivery. Thanks will be back. read more

Had a minor problem with a chair, a few weeks out of warrantee. McHugh's went out of their way to have it repaired and returned to me. Great local service, great prices. read more

McHue's Furniture was rude and provided false information about products and services. Supposedly new items were delivered to my house in very used condition with bodily fluid stains, rips and damage. McHues refused to make right or stand behind what they sold. Nightmare buying experience. I will never shop here again. read more

These people will not stand by their warranty on furniture if you do not live in town. They are rude to customers and yell if you don't respond the way they feel you should when they complain about how much it will cost them to take care of the warranty you got with the furniture you bought from them. read more

2 years ago we purchased 2 recliners that are covered in a "pleather" or "naugahide type fabric, for nearly $900.00 a piece. WE were willing to spend so much because, as we had explained to the sales lady, ( co owner of the store) we had purchased some low end recliners from another source a few years earlier for about $250.00 each & were not happy that they had only held up a few years. She assured us that these chairs were top of the line & would last for the 10 to 15 years that we were looking for. She told us that the "fabric" was far superior to what "naugahide" had been in the past & would out wear bonded leather. It has been 2 years to the month & the fabric is starting to peel, & a spring in one of the seats is failing. Yesterday we spoke to Mr. Co-owner. He first told us about another customer that had been dissatisfied & that he had given him a 75% store credit. I was pleased & would have been happy with that. then he said that first he would see if he could get the fabric & would recover the areas that were peeling, & would "tune up" the faulty spring. He then went to some length to explain how expensive & time consuming this would be for him. I asked him if the new fabric would match the old fabric & he said "no, it won't, but maybe after a few years it will blend in. I told him I would not be happy with that, & he suggested that I could sell them on Craigs list, because he would just have to give them to Good will, & at least we could re-coup some of our money. That he must do what is fair to "the company". He told us it was our fault for believing a sales woman who oversold her product, ( his wife). At this point, we are stuck with his attempt to recover the chair as the product only has a one year written warranty. Apparently the owners assurance that "we stand behind our products" means nothing. This review is in progress. I will let you know how the recovering goes. But I must say that I am not impressed with a company that says it is our fault for believing their sales person, & suggesting that we sell a mis matched chair on Craigs List. read more