It's been a little while since we bought our mattress there, but they were very helpful and had…read moreexactly what we wanted at a decent price.

We purchased a hibred mattress last spring and we loved it, however it started to have issues with…read morethe foam delaminating and bunching up. We thought for sure we were stuck with a lemon but after contacting the store and emailing photos we came into the store and picked out another mattress to replace it under warranty. thank you so much Mattress Ranch for the amazing service after the sale. We couldn't be happier.

we bought a brand new sectional from Selmers and upon delivery, we noticed that two of the sections…read morewere damaged. I called and spoke to Sherry, one of the owners, and they sent somebody out right away to check it. They acknowledged that it was damaged and immediately ordered us a replacement. I am very happy with them and their customer service. They are great people, and a shout out to Forrest and his delivery partner!

We had a great experience purchasing furniture today with the help of Claude Taylor. He gave us a…read moregreat deal on a sofa and recliner, walked us through all of our options, was not pushy and was knowledgeable and friendly. We are so glad we shopped local and glad that we purchased from Selmer's. We will definitely buy again and hope to work with Claude in the future!

Staff was friendly and courteous, even though we arrived to the store at 10 minutes to closing. The…read moreGentleman showed us the twin size mattresses and discussed the price differences. When he found out we wanted to get the mattress that same day, we went out to the warehouse to see what was actually in stock. He didn't push for us to buy any certain bed just showed us the differences and cost of each. Not a huge selection, but that was totally ok! We ended up purchasing a more expensive bed than originally planned but we are very happy with our experience. Already discussing coming back to buy a bed in the future.

From the owner: Quality bedding with guaranteed low prices.read more

Did not have a good experience here. We walked in and were greeted by someone right away. My…read morehusband thought he already knew what type of mattress he wanted. They didn't have it. They of course want you to try out others. We were given nasty dirty stained pillows to lay our heads on. All of a sudden a different salesman swoops in. My husband again stated what we are looking for. The salesman says look at these mattresses instead. My husband told him we do not want that brand, we don't want foam. The salesman disregarded what my husband was asking for and again really pushed for that mattress. That's when we walked out. We went somewhere else that was non pushy, listened to us and provided clean pillows with pillow covers imagine that. We ended up buying a $8k mattress and adjustable frame which was not on my husband's list so it wasn't impossible to do.

Great selection, super happy with our purchase, and thankful to Tuan to helped us get the perfect…read moremattress without any of the pressure! So excited to try it out!

Raymond is a very nice guy, helped us pick a really quality mattress with ease. Thank you!read more

Raymond was very helpful and kind in helping us choose our Sweda mattress. He also took time to…read moremake sure it was economically feasible.

I just moved into the area (originally from California) and needed a new bed for myself. I…read moreinitially checked out the store to see what they had to offer since they're such a big brand name mattress store and they were right around the corner from my new place. After spending about 30 minutes talking to Andrea about prices/deals, I left empty handed so that I could compare to other places. Little did I know that I wouldn't find any better offers or quality in customer service. So two weeks later, I came back and luckily was greeted by Andrea who remembered me. After about another 30 minutes of deliberation, I walked out with a new Simmons Beautyrest mattress, box spring, waterproof/bedbug proof/allergy proof covers, two memory foam pillows, and a quality metal bed base. Oh and it was all delivered the same day too. Andrea was also extremely professional and receptive to any questions or concerns I had with products and made sure I was given the best deal possible. She even looked up competitors to compare prices for mattresses and in a couple minutes found prices even cheaper than I was able to find in the two weeks I spent searching. There wasn't a single moment I felt pressured to purchase anything by walking in. She was however the only staff member working at the time so you may not get the attention you want if it's real busy. But when other customers walked in, she was very accommodating towards everyone. Overall, great experience and would definitely recommend reaching out to this store location if you're in the area.

On 4/8/2026 purchased a Sealy mattress for $2791.14 and had it returned 0n 6/30/2026. On 6/19/2026…read moresent photos to store that the mattress had a lot of ridges on it, mattress no good. My wife is the only one using it for 70 days. On 7/9/2026 purchased a Beautyrest Black for $4810.33, doing the same thing, plus sinking in on one spot, 50 days of use. They will pick it up today. Losing $ 667.00 on this. They are charging us $249.99 to return it and another $289.99 for the FREE GIFT they gave us on the sale (1 set of sheets & mattress protector). Not a place to buy a good mattress from.

They sell mattresses with deceptive bullshit warranties. I had a new $1000 bed mattress fall apart…read moreafter 3 years and warranty is void because of a single small stain (no bigger than a quarter). It's insane and awful customer service. Plus they closed all their locations.

Here it is almost six years later and we returned to the Mattress Ranch to buy a quality mattress…read morefor our son. Once again our salesperson was super friendly and knowledgeable. Better yet, our son found a firm, pillow top mattress he liked within 10 minutes. It would be considered near the top of the line but the price was within the range we had planned to pay. There's no pressure to buy here and they don't try to upsell you. In fact, the sales guy showed us the lowest priced mattresses first, all of which I knew wouldn't meet the needs of our son. The only negative for this chain is that they don't deliver your mattress and so they don't pick up your old one. But on the other hand, that's how they keep costs down. My wife and I will be buying a new mattress for ourselves within the next couple of weeks, and we're heading right back here.

Very Disappointed! Monday evening, 9/16/24 I went into this Silverdale Mattress Firm and explained…read moreto salesman, Jensen, that we bought a mattress from Mattress Firm in Gig Harbor a little over 2 years ago, (great experience there) and now I needed to replace the boxsprings which we didn't do at the time of the mattress purchase for our cal king bed, asked him if he could look up our sale and he did, shows me which one I needed, okay he orders them and says delivery will be on Wednesday! Paid extra for new boxsprings to be set up and take away our old boxsprings. Great, easy peasy, so I thought. Delivery comes and delivery guys say the boxsprings don't fit after they have pulled our bed apart, they're too big. Jensen- you ordered the wrong size when you had the previous size mattress right in front of you on your tablet. Wait there's more, It gets even better! I come home and my husband says the front door was left wide open by these delivery guys when they left, he was upstairs when they left and he wasn't happy when he went downstairs and found our front door wide open. Who leaves a customers front door wide open when they leave-Mattress Firm delivery guys do! Then I go upstairs to our bedroom and I can't believe they didn't put our bed back together, mattress is on its side, old boxsprings are standing against the wall, they left our bed torn apart, a complete mess. If my husband and son weren't home this night I would have never been able to put the bed back together by myself. We decided to cancel the entire order and will buy new box springs somewhere else. The way our bedroom was left did it for me, not what I expected when I got home from a long day. Complete waste of time! Tanner was great on the phone and refunded the entire amount! Thank you Tanner. Sorry it didn't work out too, was such an easy sale. I really hope Mattress Firm trains these 2 delivery guys in customer service on what not to do and do in a customers home! Then there's Jensen, if only he had ordered the correct size I wouldn't be writing about this terrible experience!

Penny the store manager reached out to me today about my initial review. Penny was quick to address…read moreall of my concerns and was sincerely apologetic. Penny addressed all of my concerns and cleared up the multiple levels of failure I experienced. Penny was generous enough to refund my bed frame and offer to come pick up my old box spring. Penny's phone call went a long way to make my concerns feel heard, understood and resolved. While I did encounter some setbacks from my initial shopping experience, after talking to Penny I will be giving Mattress Firm another chance the next I need a new mattress. I am now a happy customer sleeping on a very comfortable new mattress. I am getting a better nights sleep and experiencing less back pain. Thank you Penny!

Excellent service!!! Both Tom and Nick very helpful and nice...get the job done kind of guys…read more Thanks for my great shopping experience.

Friendly customer service. Delivery was great and the furniture is great quality and reasonably…read morepriced. Best ever. At different times, we have bought mattresses, couch, end tables and chairs and we when we need something there is no question we will be back again.