be careful if you shop here, they hide delivery fees and they add services without asking you and without letting you know whats included they charge $99 to leave the items outside you house another $19 to bring it inside another $40 for assembly which i did not know it was included with the $159 they charge me for delivery when they went to deliver my items they offer to assembly for another $150 which it doesn't make sense since its only $40 for that and only if appointment was made they left without putting nothing together when i found out it was included i complain to the Secretary Ashley or manager not sure what she is the was so rude she forwarded me to pam sales lady she was really rude 2 they had to ask the delivery man what happened obviously they lied about the whole thing i talked to the owner he did not do anything not even a discount i spent 1,500 and i only got an apology do not trust this people read more

On April 10, 2021 I phoned and spoke with Don at Furniture World store that is the two story Furniture World. Previously we purchased a very nice Cat Napper motorized recliner from them and love it. It has been a few years and we wanted to purchase another one. Don reviewed my previous purchase and said he would order another for us. That it would arrive in September of 2021. He would charge my credit card for half of the purchase price. The first week of September I phoned and spoke with two sales people. First call I was talking with the 4 story building sales. She directed me to the two story store. I phoned the two story store and spoke with a nice gal. She asked if I could provide the name of the sales person I spoke with and the date. I had that on my cork board and when I arrived home I phoned her back and shared the information. I called back and shared the date and the name of Don, she could not find anything in their records. I was not charged for half of the price on the order date of 4/10/21. She said she would have Don call me the next day. I waited two weeks then went online and ordered the Cat Napper Recliner and a Cat Napper Sofa. It is rather confusing that this was not taken care of. One would think that they want to do business, but apparently not. read more

DO NOT SHOP ONLINE! I thought I had finally found the twin headboards (2) I had been searching for on Furniture World's (FW) website. I ordered them, received a call the next day from the Portland office letting me know it would take around 6-weeks for delivery. I understood, EVERYTHING is delayed right now. Received a call from Aberdeen FW the following day telling me it would be 8-10 weeks. As with D C., I had to call to find out where my order was at the 11-week point. They finally delivered it the next week. I opened the box, took one look and knew they were not going to work for my purpose. When I called Aberdeen, I was told they would have to call me back since this was a "special order". three weeks later, I am still waiting for the call back. read more

FANTASTIC EXPERIENCE! What a great store, completely packed with great options and exceptional customer service. I worked with Dan and I wouldn't be happier! They offer products from several manufacturers and you can order from more than what you see at the store. Dan is extremely knowledgeable about the products and helped me select some special order items. I was happy with the bed he helped me select (without seeing in person first) and just ordered another for the guest room. After going back for the 3rd order, he let me borrow a dining room chair for a few hours so I could make sure the finish would go well with my other selections. It's perfect and was also on sale! The only negative is that the store is really crowded, so you have to really search around...which turned out to be fun anyway. I'll definitely be back next time I need furniture. read more

BOYCOTT Furniture World NW! I am dismayed by the absence of customer and community service Furniture World The chair was purchased to accommodate the husband moving from a lying down to a standing position. Because of his immobility he was unable to visit the store in person and the purchase was made via the phone. Friends of the gentleman drove from Ocean Shores to Aberdeen to pick up and deliver the chair for their friend. This is a man who has spent his life doing favors for others and is well loved by the community. Unfortunately, the chair was not suitable to accommodate the man and the family tried to return it the next day. Furniture World would not accept the return. Because of this lack of community service I am asking all my Ocean Shores friends to boycott Furniture World. Ocean Shores is a growing city and the Store is losing opportunities for future business. I awarded the Store ONE STAR, because that was the lowest I could go. read more

I have to agree with Robin F. At least on the customer service part. Why would you deny an elderly couple a return on a recliner they had just purchased? He is too old, and not in good enough health to come to the store to pick one out, so they purchased it online. Now since its not comfortable for him, you deny him a return? Now they are stuck with an expensive chair that they are unable to use! Maybe charge a fee, but to not return it at all, is bad customer service! read more

Absolutely TERRIBLE place to do business! Sales staff are outright liar's! We purchased a loveseat and ottoman from the Aberdeen Store. We were told that they would be in in COUPLE OF WEEKS. MONTHS passed and we heard nothing from the store or the salesman. We repeatedly called and made inquires as to the status of our order. Yet the salesman NEVER called us back! We finally got fed-up with all the nonsense and are now going to sue Furniture World. Don't do business with this company! read more

Ordered a couch and was told it would take 10-12 weeks. At the 12 week mark we hadn't heard anything from them so we called and they said it wouldn't be in for another two months. We said a call letting us know would have been nice, but the sales lady just said, 'Sorry, have a good day.' I understand things are delayed, but I feel like they stopped caring once they got my money. read more

I have shopped this store a few times and have always had excellent service from Dan. Today, while it ended with Dan and his awesome service, it started off with Scott, new to me, and I have to give him props. His customer service was incredible, he was very knowledgeable and I thank him very much for all of his help!! I will continue to shop with you guys and recommend you to all who need furniture. Prices are more than comparable and extremely fair!! read more

Not impressed with furniture, staff, or experience. Ordered a sectional for here. Was told 8 weeks (expected a little delay due to Covid, I'm not naive),13 weeks went by with no updates. I called to check on a Saturday and they told me couch was in and that it would be delivered the following Thursday. Called Thursday since I had not received a call regarding delivery time. Was then told, they did not have my couch and was not sure why I would think they did. I was TOLD over the phone that it was at the store waiting inspection. After being told that is was all "Jillian's" fault and that she does not work there anymore, therefore they can't help me i was at a lose for words. Also this was not "Jillian's" fault, we had talked to a different person and it's their fault. Will not own up to their mistakes. So 14 weeks later after having no couch for 1.5 weeks because we sold it due to thinking we'd have new one delivered in just a few days, I'd say I am not impressed. Couch is also poorly manufactured and sits up on one side making it lopsided. Disappointed. read more

After ordering a love seat and chair and 2 end tables we waited. The love seat got delivered and then we waited some more. We then were told the chair was no longer available and there were no tables yet either. After calling many times and receiving not only no information but no return calls we got disgusted and cancelled the order and had the love seat returned. After finding a very nice love seat and chair in another store at near half the price we tried to find the tables we liked elsewhere to no avail. We finally broke down and ordered them again from Furniture World. Don't expect return calls more than about 10% of the time. And if you're told 6 to 8 weeks don't be surprised at the full period. We won't go back. read more

Do not finance anything from this place. What they don't tell you is that if you don't pay off in 90 days they double the price. Very disjointed and feeling very used and lied to by this business. read more

I went into this store on Black Friday weekend looking for adjustable base for a queen bed and a Murphy bed. I was directed to floor 3 and 4 and found rat dropping all over the floor on both floors. Sorry but we wont buy rat infested furniture. Also price on adjustable base had a wrong price tag on it and sales rep just said it was incorrect. A good sales person would have made that sale. Very sad store. read more