I was very pleased with the entire process with McIllwain Door Company. They were able to come out one day earlier than my prior company could be here. Excellent customer service and fair pricing. The tech who came to my home was professional and pleasant. Of course, my door is operating perfectly! They are my NEW garage door folks! read more

First time needing garage door repair services. Contacted them on a Thursday 4pm and there was a service man at my home within the hour. Found the broken spring on the garage door and the parts + service charge totaled $186.00 The serviceman was done within 30 minutes and door works flawless, actually better than before. Pleased with the service, professional, and timely. Not sure if the price is on par with other companies because this is my first experience but hopefully it was. read more

I had a new garage door opener installed today by Slim. He told me it would take an hour to install. It did not take that long. He answered all of my questions I had about my new opener. He walked me though the wi-fi link to my cell phone and showed me how to use the door buttons I had with the old unit. I will call them again if something ever happens to my garage door. read more

Always a pleasure working with and great customer service from the lady on the phone to the technician working on the garage doors of our home. Very consistent. read more

Very professional and affordable. No hidden cost. Replaced my two door springs in 30 min because the previous owner put one spring on the door. read more

When our garage door broke, we called McIllwain. Even though their quote was the lowest by far, I opted to install a door myself. Armed with the garage door installation instruction book and the knowledge gained from watching a video on YouTube, I went to work. After a day of rage and frustration, I was left with a new garage door that was stuck in the closed position. I was at the end of my rope so I swallowed my pride and called McIllwain back. They came out the same day I called and fixed my failed attempt by noon. In the end, the money I saved wasn't worth the frustration of trying to install the door myself. I wish I had stuck with McIllwain from the beginning. Since I can't go back in time, the least I can do is leave a review to try to save someone else from going through what I did. Thanks for everything, guys! read more

Very pleased with service today! Despite being very busy and stretched thin, they were able to send a technician out to our house to take a look. Luckily, he was very professional and capable and was able to get things fixed as well. We're so grateful! read more

I needed a couple garage door window inserts for a Wayne Dalton garage door. The service in finding an exact match was great and the price was fair. I will definitely recommend this company in the future. read more

I bought my house which already came with a brand new garage door from McIllwain's. It was the basic plain garage door so I called them to see if I could order glass inserts. The lady Christina was very helpful and ordered everything for me. One month goes by and I hear nothing so I give her a call back and I'm told it should arrive next week. Sure enough next week I get a call while I'm at work from my husband saying that the garage door company just showed up at the house. No one called me to tell me my inserts had arrived or to schedule an installation time...Nothing! They just showed up a my house. They changed out the top section of the garage and put the inserts in and were on there way. My husband said it only took about 10 minutes. I get home from work and notice that they installed the wrong insert pattern. This wouldn't have happened if I was present during the installation and if they actually scheduled an installation time with me. My husband wasn't aware of the "correct" pattern so it's not something he would've been able to bring to their attention. Another issue was that because I wasn't there when they removed the top panel from the garage door they also removed my security alarm sensors with it!!!!! It caused me to have to constantly bypass my garage door every time I want to arm my house. I call them back to tell them of the error but I can't get a hold of anyone for the next WEEK. I leave at least 3-4 messages and finally get a call back. They said they'll order the right one and what happened was they accidentally installed another customers inserts on my garage door. And they said they would have to look for the panel they removed to retrieve my security sensors off of it. Another 3 weeks go back and I hear nothing. I tried calling the next week and all I get is the voicemail. I leave ANOTHER message and I finally get an EMAIL. Not a call back but an email. The email pretty much said that they are in the process of moving offices right now and that they are basically really busy but will eventually return my security sensors (once it is found) and re-install the correct inserts supposedly when they arrive. Another 2 weeks go by and at this point I'm just irritated. I drive down to the office (I would've done this sooner but my work schedule wasn't flexible at the time). I get to the office and I'm greeted by a man (I'm assuming it's the owner) I explain my issue to him. He tells me hang on and walks into the back, in less than 5 minutes he comes back out with the correct inserts for my garage door that I have been waiting over 2 months for. It was seriously there THE WHOLE TIME. I ask about my security sensors and he tells me that they would have to look for it and that he'll have Christina contact me when they are found. That was a month ago and she has never called or tried to contact me in anyway. I ended up paying a $100 replacement fee to my security company to replace the sensors. My husband and I took the inserts home and installed themselves. read more