We met Chris through Alta California Regional Center, on Bid Day. I had the opportunity to ask him a few questions prior to the initial walk through. IMMEDIATELY, without hesitation, I knew his Team was going to provide us with exactly what was needed, but with EXTRA Love and Attention that no other contractor could possibly provide. This is the Magic Touch that makes Mcilwain stand out above the rest. Just as the project began, my loved one encountered a medical emergency, and we were in the hospital for over 3 weeks. I only came back to the house 3 times for less than an hour to grab additional supplies...what I came home to, was NOT what I ever expected!! Not only did the entire house smell "fresh", but I saw ZERO signs that there was construction being done...SPOTLESS and DUST FREE! And honestly, since we are a no-shoe home, I walked BAREFOOT though the construction area, and did not have a single trace of dust on the soles of my feet. The team and I spoke daily along with sending photo updates throughout the entire project. Extreamly professional, impeccable cleanliness (super important for Medically Complex individuals) trustworthy and they ALWAYS showed upon time (aka 5-10min prior) I had ALOT of odd, non-standard requests between the bathroom modification and closet/bedroom. The team listened, and provided positive feedback. In the end, we got EXACTLY what we wanted (including custom depth/width vanity drawers, an offset sink faucet, a modified lamp shade as a chandelier, and very specific custom height. (If you're taller than 5'9", you will hit your head on the shower head) Overall, I would not pass up on choosing Mcilwain Mobility Solutions for any future projects. **Additionally, for mobility devices, specialized beds, customized vehicle modifications, literally ANY adaptations to ensure more freedom and safety in life, I would only ever recommend Mcilwain Mobility. read more

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I received a bed I was unhappy with electrical issues. This wonderful company got us a new working bed for my aunt! Thank you for all ur help! U are a wonderful company!! T. Stout read more

To the point... 1) called them on December 15, 2026, to discuss installing a rail for my 12ft disability ramp. I explained to them that my 82-year-old mother stumbled and fell on the ramp. 2) they requested pictures of the ramp, so I provided it to them the next day. 3) on December 31st, I contacted Ray via text to see if they were still interested in the job. His response was that they were on vacation and that they will be back on Friday the 2nd. 4) texted Ray on January 6th asking who to call and talk to you about the ramp. I never got a response. This company is very unprofessional. What is so hard in letting the customer know if the project is too small or they don't do that kind of stuff. Had they responded right away, I would not have written this review. To Jamie and Ray, please don't leave potential clients in the wind. read more

Exceptional service and top-notch expertise! As a paraplegic, finding reliable mobility support is essential, and I'm incredibly grateful to have found Chris McIlwain and his team. They genuinely care about their customers and have a level of competence that is hard to come by. Chris is always approachable and willing to take the time to answer any questions, never making me feel rushed or like I'm 'just another customer.' What stands out most is how accessible they make the whole process. Chris and his team know the mobility world inside and out, yet they keep it simple and practical--explaining options in clear, straightforward language without overwhelming technical jargon. They focus on my individual needs, and that makes a world of difference. Whether you're a wheelchair user or simply in need of accessible mobility options, I cannot recommend them highly enough. If you're looking for knowledgeable, compassionate experts who really listen, look no further! read more

These folks are amazing. We met Chris & they fixed my mothers home and were able to set up a ramp so she can safely leave her home. We had to look for someone for quite a while and just weren't comfortable. These folks did an amazing job and we would highly recommend them to any family. They also have some really incredible mobility devices:) :) read more

I was having trouble finding a mobility device to get to and from the Sacramento Convention Center. Chris at McIlwain Mobility searched other vendors on my behalf to find a device that would work for me, and he found a company that meets my needs. I wish I could give Chris and his company more stars. Thank you, Chris, for going above and beyond to assist me. read more

McIlwain Mobility Solutions is a great company to do business with! Chris, one of the owners of McIlwain Mobility Solutions, has been a great resource for our mobility devices and accessibility needs. He is honest and very knowledgeable. We have spoken to him many times when we needed advice for which mobility device would be best for my wife to use. We used McIlwain Mobility Solutions to install our Vertical Platform Lift on the back deck of our 2-story home. The team did a great job, completed the project in a timely manner and cleaned up all debris before leaving. They also gave us detailed instructions on how to operate the lift, and even tips & tricks on maintenance items. I highly recommend McIlwain Mobility Solutions for any mobility items (such as wheel chairs, scooters etc.) or accessibility needs (such as VPL or stairlifts). read more

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I love MclLwain Mobility, they are great. They are VA approved. From the first contact, Mike was here to advise us what they could do. With Covid, and other obstacles, I was kept informed through the 4 month waiting period. They got the deck part done in 4 days, Wes and Jack worked in the heat, which was really hard. They moved things for me, and moved them back, which was extremely appreciated, as we are both disabled and seniors. When the lift finally came in, Wes and Jack worked for 4hrs to get installed and running. To Mike, Selma, Ray, Wes, Jack and Ryan, hope I didn't leave anyone out, I want to say a heart-felt Thank you. I couldn't ask for a better group to work with. Hope our bath remodeling will go on without the obstacles, and be started really soon. God bless each of you. Again, Thank you. read more

I needed grab bars for my bathtub shower combination. During the initial phone call I received helpful information and all of my questions were answered. After texting pictures I received a prompt call back with pricing and an appointment. Jack called to on his way, arrived on time and did a professional job installing 2 grab bars. He came with all the equipment needed and explained the process of installing the bars. The bars were installed on a tile wall. He is also well versed on the proper height based on his experience which I appreciated. He also explained to me why my idea for a hand rail on my back step wouldn't work. it sounded good to me but that is why you hire a professional not only for installation but guidance as well. I highly recommend this company and will use them again if any other mobility issues come up in the future. read more

April 2018 for me and my wife -whom is disabled, but can transfer to front passenger car seat. Chris and Team helped select better option to install the Bruno Joey chair lift https://www.bruno.com/products-buckets/2470/joey. Love it! Only takes 25 seconds to bring out/ in the chair. Still room to put folding manual chair next to it and have all 2nd row seats, can remove one seat to put my Mt bike inside (till I get a hitch installed on van for rack/towing). Tech's did a great/clean job mounting it in the back of 2017 Sienna over the third row stow away seats. Only one small hole drilled for power, so you can remove it later and sell the van. Brackets for Joey mount to the 3rd row floor U-hooks so its super secure. God forbid get into front auto impact accident, BUT nor worries that chair will not be flying forward. A little cheaper than the arm type lift, more secure and still loose the 3rd row seats. Way better than my initial attempt to save money with a manual mounted ramp inline of 2nd row. I would have to remove 2nd row seats and no easy task for passengers to get to 3rd row seat, front driver or passenger seats could not go all the way back, or recline down. We live in San Jose and the reason drove all the way to Sacramento was only place to get Roll-Away ramp. When there to get installed I saw my best plans were not going to work out. We returned it less shipping cost I covered, ordered the Joey and 2-weeks later went back and in 4 hours was install and Golden! I really don't use Yelp any more, but ping me if you have questions if it helps you and their business grow. read more

My parents have a Savaria stairlift that wasn't working. Couldn't find much help online so tried disassembling to find batteries. Got myself in a little trouble so called Savaria and they directed me to Mcilwain. Chris Mcilwain was extremely helpful and patient. He sent me an installation manual which was helpful. He texted me photos related to my specific problem. I can't say enough about the customer service Chris provided. Selma in the office was super nice as well. I was not a paying customer so they did not have a lot of incentive to take their time and knowledge to help me, but they did. I would do business with this company anytime. Thanks Chris ! read more

These guys are the best around. I needed a wheelchair lift for my truck so I emailed several places in the area and Chris from Mcilwain got back to me the very same day, meanwhile I didn't hear back from the bigger places till weeks later. The work they do is top notch and very professional. Highly recommended! read more

I have appointment Friday and I've sent pictures of my scooter and lift that needs help so I'm looking forward to them helping me get back together. I love that this is family owned and operated. I will post again after my appointment. read more

I have a ziplock bag of parts that have fallen off along with the back seat that was drilled twice so the whole back is stripped... Odometer has never worked, I contacted the owner and he jus said oh bring it back in, horn stopped after 3 uses. I've rode this scooter 12 times and here I am collecting parts that have fallen off. Kinda hard to bring something back when you live over an hour away. Owner was nice but quality on assembly is awful!! I've only had it 4 months, and it's just a small town cruiser. read more

These guys did an awesome job. I'm very impressed with their quality of work. They were very prompt and eager to work.

Great service! Got fixed up for my FreWheel and was all set up in less than a half hour! Chris is a really personable and friendly guy who not only knows what he's talking about but also really makes you feel comfortable with your investment! It's been about a week since I have been using my FreeWheel and it has truly changed my quality of life for the better! If you are active then the FreeWheel is a must! Thanks Chris! read more

Chris installed a stair lift for my mother. He did a wonderfull job and made sure that we all understood how the equipment worked, explained the safety features, and reviewed power outage tips etc before he left. He was professional, tidy, and truely listens to the needs of his clients. I would recommend Chris to anyone who has medical restrictions that require assistive devices. Susanne read more

Mcilwain Mobility (Chris and Wes) are absolutely incredible! They are hands down the best guys I could have hired for the job. We had a ceiling lift track system installed for our son and they went completely above and beyond for us. They are incredibly thorough and precise and want perfection. They are wonderful guys and hard workers and they will always get the job done right. I could not recommend a better company to go with! We will definitely only be using Mcilwain for any future mobility needs. read more