I have been a patient at the clinic for many years. The quality of care I have received from Dr Vashi and the staff, have saved my life. I feel confident what ever challenges I incur relating to prostate health, McIver Clinic will provide the best care. read more

I was passing blood in my urine and since my previous Urologist had been ill, I accepted an appointment with his replacement. To be specific, would entail a long story so I will try to make it brief. To try to exchange messages with the office and your Urologist is completely unreliable. We have left multiple messages, some urgent, and never received a response. In fact, I have sent two messages in the past two weeks and have yet to receive a response. I have complained (to their answering machine) and to their portal Klara and not received any answer. THIS OFFICE IS UNRELIABLE AND NONCOMMUNICATIVE TO THEIR PATIENTS read more

No answer on phones two days. Doors locked during business hours. Another patient in parking lot having same experience

I hate this front office staff with a passion. I had to call for over a week to get my tests scheduled. When they do answer the phone they said the office is supposed to call. Which, of course, they hadn't. They finally transferred me over where the front desk told them they were too busy to schedule because they had check-in. I have done your job before and know you can do both. Now you can't be lazy but it's possible. read more

Been to three McIver offices to date and all have been good experiences. OP is all business but Baptist S and Lomax St front office staff are friendly and efficient. The back room people are particularly patient-friendly. The MDs are all patient and caring. As for communication, all you have to do is leave a number for callback. It's never been more than an hour. read more

Nearly impossible to get in contact with anyone from McIver. Had a large (45mm+) staghorn kidney stone and was told to go to the ER to get a stint to relieve pressure. After going to the ER and eventually admitted to the hospital with an operation scheduled by McIver, 2 days later they said they are not doing the stint and was sent home. A huge bill and nothing to show for it. While in pain and pissing blood, they scheduled a follow up 2 week later mentioning it's only 1 kidney, people have 2 kidneys and they can live with 1 kidney. Randomly, 5 days before the appointment they cancel the appointment. Still have a large kidney stone, a large medical bill, but no treatment and nothing can be scheduled or planned to help. McIver is useless. If you need any kind of medical treatment, stay away. read more

Communication is very difficult with McIver as they want to communicate by text/app. This last appointment my GPS took me to a wrong location. I texted but the text response had a link to an app to get the text message. Of course the app would not load. I finally found the place on my own but arrived after their 15 min window and after a wait was told I would not be seen despite my explanation. This is a business that cares very little about its patients. I will say the receptionist was very kind. read more

Unfortunately I will not be going back to McIver. It has nothing to do with the doctor but with the office staff and their inability to return calls (Shannon) in a timely manner (today is April 7th, and I called on March 24th), leading to confusion and unanswered questions before a scheduled procedure, and today's blatant disrespect and whatever attitude from the office manager (Erin) who hung up on me when things got heated and I challenged her on an office policy that was ridiculous and the whole situation really fell at her staffs feet for not doing their jobs properly. Even though the doc was great, don't waste your time if you're not up to dealing with a lot of potential headaches at the front desk and beyond before you make it to the back, and afterwards when a care plan is established. read more

I called this office to schedule an appointment for my father and specifically requested a male doctor. We arrived around 1:00 PM for a 1:30 PM appointment and waited until almost 3:00 PM to be seen. When the nurse finally came in, she said we would be seeing a female doctor. I explained that I had requested a male provider, and she told us we could just see the female doctor this time and schedule with a male doctor next time. However, when the doctor came in, she already seemed irritated and uninterested. She barely asked any questions about my father's history and simply said she didn't really know what he had and would just send him for some tests. At checkout, I asked to schedule a follow-up with a male doctor for the test results. The front desk staff told me that if we wanted to see a different doctor, my father would have to go through another new patient appointment, which made no sense since we were told earlier we could switch at the next visit. When I asked to speak with the office manager to explain the situation, she came out and dismissively asked, "What do you want me to do?" with no apology or effort to make things right. Overall, the staff seemed unprofessional, disorganized, and lacking empathy. I was understanding and willing to reschedule if needed, but no one communicated clearly or took accountability. Very disappointing experience for my father's first visit. read more

I wouldn't recommend anyone to go here . My grandmother had an appt here and when she arrived they told her it would be $75 for her to proceed with her appt because apparently she had an appt before that she couldn't make it to and that $75 is considered their rescheduling fee . They also stated that they sent out text messages regarding her appt but I don't understand how y'all are charging the elder that are already on fixed income $75 that's a lot and some of these older people don't even know how to work their phone ! They ought to be ashamed of themselves for charging elderly that ! read more

So, I had a bad kidney stone the week before Thanksgiving last year (2024) and had a urinary stent placed on my right side. I was only supposed to have the stent in for a week. It is now March 15th 2025 and I am still trying to get this stent out, but not with this clinic. It took at least two weeks of multiple phone calls to get an answer. When I got one, they told me that I had to pay some amount of money before I could schedule an appointment. They wouldn't tell me how much I had to pay. When I asked if I could go in person to figure it out, they said no. I got the financial aid from Southern Baptist hospital and tried calling for 2 more weeks before I got someone to answer. They didn't take the financial aid and still didn't have an answer about how much I had to pay. I asked how much it would be to take out the stent and I was told $500. Ok I'll save up that amount because it's the only amount that I was given. This was right before Christmas 2024. At the end of January 2025 I end up going to the ER for complications with the stent ( during my shift, I might add). I was then told that I had a really bad infection and that I absolutely could go see these people in person. From the ER doctor because he was confused about why I still had the stent. (Same). So I go into their office the next day and finally see some people from this clinic. I give this exact same story. They apologize, and think that I have better insurance than I have and FINALLY make an appointment in February. I asked again how much I would owe for this appointment if I had no insurance that would cover and they say $250. I get the $250 and go to the appointment. I have the cash in hand. It is here that I am told that I have to pay the bill for the original surgery, which I've never received. This is when I get the bill for what I was supposed to be paying, for the first time. Okay I still have the $250 in hand. I asked if I could make this payment, go on a payment plan and get the stent out. The front desk lady says sure. So I go back sit down in the room, and then get taken out of the room to hand over the $250, to be told by the front desk lady that they were arguing about wanting me as a patient. Hoping that I would get the stent taken out, because I was told that it was a quick procedure, I still gave them the $250. I should have just walked away. I go back in and Dr. Ali was very dismissive about taking the stent out, and more wanting to go and give me another surgery for my other kidney, for a stone that is not bothering me or doing anything but float around. I know kidney stones. I usually get them dissolved before they get too big. I'm not going to have unesseccary surgery that I cannot pay for. No. So, now I start looking for alternatives to get the stent out. My crappy insurance blocks a lot of things from me. But now I don't have to worry about that because I just lost my job because of this stent. So thank you McIver, maybe you should not work in Emergency Rooms if you don't want patients who are poor? Shame on you. read more

First visit for consultation was meh. I went with my boyfriend (the patient). Short wait time but we felt very rushed and dismissed. Surgery was schedule with another doctor for vasectomy and hydrocele surgery. We didn't meet doctor (Dr. Julia Han) until the day of at the outpatient clinic (Jax Surgery Center in November 2024). My boyfriend was in terrible pain after the procedure but they said everything went fine. They gave him an ungodly dose of medication because he was literally crying. Then they sent us home with tramadol (low dose) but ASSURED me MULTIPLE times that they would be reachable and could up the dosage no matter when. I called Mciver at least 6 times to get better medicine and they never took me seriously or acted on it. My boyfriend was in excruciating pain. Had some fever but they said it was "fine" and "normal" on the phone. Finally he passed out as he sat down. We called an ambulance and he got taken to the hospital. This was after 3 days of begging them for pain management only to have them send the prescription in the middle of the night to the WRONG pharmacy. He ended up having a post-op infection. ER doctors were shocked at what happened and at how Mciver treated us. He almost lost his testicles bc blood flow was apparently gone. Thankfully, the team at Baptist Beaches was able to help us and heal him. But I would never recommend Mciver or Dr. Han to anyone. Some of the doctors may be brilliant (we had a very nice Mciver one at Baptist beaches) but they should be careful about the clinic they are working for which clearly does not care about its patients. We were in the hospital for a week and it was a super scary and traumatic experience. The admin team only said sorry for ignoring me after I called and grilled them. They barely checked in on him. I hope you guys do better as you promised. Because these are peoples lives you are dealing with. This is not a game. Do better and take people seriously. read more

I have chronic urinary tract infections with a nurse that visits every week. They gave an order to my nurse to collect a specimen. I called yesterday and left a message for my doctor's nurse. Now they are telling my nurse it could be another 24 hrs before they get to it. This happens every time. Also if you talk to the provider on call after hours they do not have access to your file in the age of electronic records, this is ridiculous. Don't expect good communication with your doctor unless you can get an appointment and discuss during your 10 min appointment. read more

I had to make sure and share my positive story with McIver that helped me with debilitating kidney stone pain. After two ER visits from what I knew was more than just a kidney stone the scheduler got me a consult with Dr. Blasser, hooyah former Navy Doc. The visit was brief knowing a Utereroscopy was needed. I was desperate for sooner than later and got on the schedule the following Monday with Dr. Marwan Ali. After being admitted for pain management at Ascension over the weekend at same location of planned surgery Monday finally came and Dr. Ali worked through a complication to break up the stone and take away the pain. Thank you so very much! read more

Horrible service...every time you call this place you sit on hold for 15 minutes or more just to have someone answer the phone. Very frustrating to be a patient. read more

Effective communication with McIver Clinic is very difficult. Months ago, I hand-delivered two forms to their office and haven't heard back from them. The latest form, which I delivered over three months ago, was a Prior Authorization request from my prescription insurance, and even though I talked with my Doctor about it a couple of weeks ago during my semi-annual visit, and he wrote a new prescription, the insurance is still waiting for Prior Authorization and won't fill my prescription until they hear from him. Also, McIver uses the "Follow My Health" app, but the app doesn't recognize McIver as even existing. I use that app for some of my other providers with success. It doesn't matter if I call, leave a message, fax or visit in person; there is never one word of response. I'm pretty meticulous when it comes to following directions, using apps, and record keeping, but after spending weeks between McIver, the pharmacy, and the insurance, I'm resorting to this review, for whatever good it may do. read more

Very frustrating! My husband had a urine culture that showed staph in his urine. He had taken 2 rounds of antibiotics and it did not clear it up. He was referred to McIver and at our first appointment on June 13th they sent out a culture by PCR and gave him a new antibiotic and scheduled a follow up appointment for today Aug. 1st. After he finished the antibiotic he noticed a good amount of blood and clots in his urine. I called the office to ask if he should be seen sooner. The nurse called him back, instead of calling me, and was told that the blood was normal and drink a lot of water. Seriously? Since when is blood and blood clots in your urine normal???? When we went back today we were told that his test results were not back yet and we needed to come back next week. So they charge $75 if you do not cancel your appointment at least 48 hours in advance but I leave work 1 1/2 hours early loosing money, the 45 minute drive wasting gas, just to be told that we have to come back next week. So, so unprofessiona! read more

I went there as my PSA levels had gone from 4 to 7 in three months. my experience was horrible. I had a prostate exam which was very painful and injurious to my bowel. Two days later i had a severe bladder infection which was excruciating and took forever to get rid of. The doctor said the bladder infection was unrelated. I say BS and the damaged bowel was highly unusual. Again total BS. I believe the prostate exam was completely unnecessary, it was a simple case over testing. And it was expensive, which i believe is why it was recommended. Not in my wildest dreams would i ever go back there. Bedside manner was a joke and the doc did not take questions nor enjoy being critiqued, a most immature man,. It took me months to recover from this experience. I hope someone has the energy to sue them read more

If you enjoy having phone calls in answered or returned, long waits in crowded lobbies and constant problems or issues this place is for you! If not don't even think about coming here. read more

I work in a medical office. My experience at McIver yesterday was excellent from the front desk to the MA, to the Nurse Practitioner, US tech to the scheduler. Appointment on time! Everyone was great. Condition explained and appropriate studies ordered. read more

I had a scope procedure which lead to a UTI. This office ignored my pleas for help for two days. I ended up in urgent care close to septic. read more

I'm leaving this review for the p patient to be aware of the way that appointments is made by the doctors staff, if you have a appointment and you are not able to make it u must call within 48hrs to cancel or reschedule if you do either of those it count as a no show it will be billed to you for $75.00 in most cases this would be considered fraud. read more

Getting into see the physician's in this group is disheartening. There is only one scheduler assigned to my husband's physician. I'm glad he's not on his death bed. They expect you to pay your bill on time but you don't get the same urgency from them in regards to making appointments. My husband was seen on November 1st, he's supposed to be scheduled for several procedures on his kidney's. I had to call the office almost 3 weeks later and the only scheduler his physician has is out. Mind you someone was suppose to call us weeks ago. Meanwhile, my husband's condition is not improving. Where is the quality care? It's all about the $$$$$. read more

Been dealing with this clinic for over 2 years now, the doctors are great, but the staff is absolutely horrible. There's always a communication problem, they cram everything in at the last minute, then, if there's a problem with your insurance, or lack of, you're out of luck... their fees are super inflated, and if you have a problem paying or questions about your bill, forget it.. no one wants to deal with you and you'll most likely to get an attitude when you try to speak with one of staff, was even hung up on before I could finish the phone call. I do not recommend this clinic to anyone, they have no compassion towards patients who are struggling both physically and economically. You better have lots of patience and money to deal with this place. read more

I would not EVER go back to this clinic again, the check in girl was very pleasant. I went there because i have been having pain in both on my testicles, after peeing in a cup to check my PSA, after a long wait Dr Vashi came in and I told him the problem I was having, it took him approx. four seconds and said everything was ok he did not explain what might be causing the pain nor did he give me the results of the PSA test. The whole visit lasted around two minutes, I felt like they were in a hurry to get me out so they could get the next patient in. read more

I went through the whole doctor visit and testing process to get the surgery I needed at the beginning of the year. My insurance changed to something they didn't accept. Instead of just being a good doctor they cancelled my surgery last minute and referred me to Gainesville. This whole clinic is a joke and greedy. They don't care about the actual patient read more

Great Doctors but staff personal leave a lot to be desired, Was told my results would be in with in a week. Called on day seven and day eleven and was told I would receive a call back,nothing. On day thirteen we called again and were told the doctor's nurse would call us back as soon as she came in at 9 a.m. It is now 1:30 p.m. and still nothing. When test results are critically important try to keep the patient informed as anticipation grows each day beyond the quoted length of time. Again it is still better to have a great doctor with a poor performing staff than a poor doctor with a efficient staff read more

Disappointed with this clinic. Scheduling is a nightmare. My first appointment I waited 6 weeks to get in. My next procedure was scheduled 2 weeks out - that was good. Follow up a couple days later. This clinic is swamped with patients and I did not like getting phone calls to reschedule: #1 the actual procedure from a Tuesday to Thursday and then again moved from a.m. procedure to p.m. procedure. I then get another call to follow-up in 30 days - but I had already had a follow-up appointment made for a couple days later. The doctor I saw did not seem to care one bit. I had an 8:10 a.m. follow-up appointment and he strolled in at 8:30 a.m. Not even apologizing for the wait. I will find somewhere else to continue my urology care, this place did not care one bit. read more

Would like to thank McIver Clinic for adding Dr. Marwan Ali to the staff. Jumped on my condition with no question as to what is going on and how WE were going to attempt to give me some relief. No BS. I have enjoyed two months so far, Thank YOU. Dr. Ali M.C. Scroggie read more

This company needs to understand what professional courtesy is. Lack of care with the staff. I feel bad for the doctor.

Actually speaking to someone is a very difficult procedure and usually takes a day or two for a return phone call. Super long hold times!

I cannot recommend this clinic. It took two months to get a prescription. I wanted it before our vacation. I kept calling about it and the day before we were to leave I called again. It seems that the doctor went on vacation. Second issue. I needed clearance from him to have surgery. Document was faxed to him by my Orthopedic's office on 09/17. Once again I called frequently and was told it was still on his desk. My surgery was going to be cancelled without his approval. I had to sit in his office and wait for it. I was not leaving until I got it. Finally two hours later I have the document! If you can see another group, save yourself the aggravation. read more

Was having issues with Wellcare/ Medicare approving script for my mother. Made one call to the main number. was number 8 in que, but did not have to hold for more than 5 minutes. Susan was helpful, eloquent and addressed the issue. Excellent customer service. Wish I could say the same for Wellcare! read more

Doctor West and his staff were amazing I felt very comfortable in their hands and I would recommend them to everyone. Doctor Haun as well a wonderful doctor. Doctors and staff run an efficient and courtesy with patients. Best practice I've ever been to. And at 60 I've experienced enough to know. read more

If I could leave 0 stars I would!! Dr. Collins with this clinic has damn near killed my mother not once but now twice. She had a UTI back in December of 2020, her urine was never sent out for a culture to see what antibiotic would be susceptible to the bacteria in her urine!! This caused her to become septic, she was in the ER for 2 weeks with IV antibiotics, she was so out of it she couldn't speak and was not able to for several days!! Recently she was seen again for botox injections in her bladder, she was informed that she did have something wrong with her urine but since she was already taking cipro they could still do the injections!! Three days later she was back in the ER with similar symptoms, not acting herself very sluggish, the ER doc informed her that cipro was NOT susceptible to the bacteria and that she should have had a culture done. The negligence of Dr. Collins has almost cost my mother her life! I 100% do NOT recommend this clinic!!!! I have also called the clinic to speak to the manager and was informed she was very busy, they transferred me to her phone, where I have left a message and have still not heard anything back. read more

I would give less than one star if I could due to the complete mishandling of my father-in-laws kidney stone. He first entered treatment due to a UTI which unveiled a kidney stone needing removal. A stint was inserted to relieve the pressure until the irritation settled down so the surgery to remove the stone was done. He was advised by the doctor himself to be absolutely sure to have the surgery to remove the srone within 2 weeks or an infection is imminent. Well we most certainly made every effort to get this scheduled, yet had zero assistance from their offices ... no call backs, zero communication and obviously no scheduling of the surgery to remove stone was made by their offices... the office showed no concern to resolve this issue whatsoever! And sure enough, a major infection insued.... he once again returned to the hospital to receive treatment for infections (this time one infection was in the blood)...once he was sent back home, the same lack of attention from their offices occurred. After numerous attempts and constant effort on our part to schedule the surgery for removal, one finally got set up..... all to end with him having a stroke days before the surgery. Many from the medical community strongly believe the stroke was a result of having the multiple infections, more specifically the blood infection. Of course the Mciver offices danced around making excuses for their lack of action which could have avoided this whole nightmare! I would strongly discourage anyone from settling for such a disorganized, irresponsible group of doctors and staff! read more

Dr. Collins is a thorough, knowledgeable, and caring physician. He's extremely competent and well educated on the ever-changing topic of urology. His staff is equally compassionate and concern for his patients. A very satisfied patient! read more

2 weeks ago had an operation for Bladder Cancer by Dr. Albert DuBoy at St. Vincents SouthSide. Saw him for about 10 seconds prior to the operation. Did not see him at all after the operation. Went through Hell the next 10 days. Burning, passing blood, pieces of tissue. Did Not Sleep the 1st 24 hours. Going to the bathroom every 10 to 15 minutes. Had a similar operation in 2003 by Dr. Richard Dalton of McIver Clinic at Memorial Hospital. He made it a point to go over everything with me prior to the operation and was thereafter the operation to discuss what I could expect for the next 10 days to 2 weeks. Even explained why I had a catheter and urine bag attached. Something Dr. Duboy did not do. Dr. Dalton gets an A+ Dr. Deboy gets an F- read more

This is not a review of the doctors but the office management. I received a letter on Jan. 17 telling me to make a follow up appointment for May. I called the appointment line and was told I needed to talk to Shannon to schedule and they would leave her a message to call me. No call. Over the next 9 weeks I left no less that 12 messages to Shannon to call me and never received a call. I then called and demanded to talk to an office manager who did return my call. She then set the appt. And when I asked why no one returned my calls she berated me for trying to set the appt. So much ahead of time and since it was a ways off they just ignored my calls. Yet they sent me a letter telling me to set up the appointment. I said this was very inconsiderate to totally ignore 12 messages and she said that I was at fault and they were in the right to ignore me. Like I have so much time to waste to keep calling until they are " ready" to set my appointment. I will complete this appointment and let the doctor, who I am sure is very good, know the office manager has lost him a patient. read more

I was referred to this practice by St. Vincent medical center for a large kidney stone. At the appointment the physician simply said you can have surgery to remove it or wait to see if it passes. I elected to have it removed since I was told it was very large. The procedure was not explained to me. I was told that someone would call me later with a date and time. I waited all day for a call which I never received. I called the next day and spoke with staff to schedule the appointment. I then inquired about the process for the surgery and was given a very vague explanation. The day of surgery I was informed that I would have a different physician taking care of me. I was told that I would have a stent and would need to have it removed a week or so after surgery. The stent was very painful. I was scheduled to have it removed in office. At the appointment to have the stent removed, I was informed that I had to pay my copay even though this was a procedure follow up. I informed the check in that I did not have it at the time but I would bring it back after the appointment. I was refused. I explained to the lady about how much pain I was in due to the stent. I was told it was nothing they could do. I was at the front desk in tears from the pain of the stent. I asked to speak with the manager and was told by her that the stent can wait to be taken out until I had the money for my copay. read more