I really like the doctors, but it's hard to reach someone in the office directly!!! They did provide samples which was very nice of them.

Very hard to communicate with. You can leave a message but no one returns your call. Been there several times to get a prescription refilled and still have not got it . Doesn't seem that anyone cares here. 100% disabled veteran and this is the care we get. Totally unacceptable! Rick Boyd read more

49 phone calls to get a prescription refill, two weeks, bad communication, long hold times, total bullshit clinic. I mean the most frustrating clinic I have ever dealt with. read more

The staff were all professional and there was no waiting for service. They brought me in, did their job and sent me home.

Superb professional staff including their physicians and nurses. I can't say I like their abnormally long wait times on the phone to speak with anyone, especially after my recent surgery when I really needed to talk with a nurse. My last two wait times on the phone were over 30 minutes of being on hold! I'm on hold again waiting for someone to pick up!!! read more

Dr. Cobb is truly exceptional! I'm so grateful for the outstanding care I received. He took the time to listen to my concerns with genuine interest, explained everything clearly and made me feel at ease before, during, and after surgery. I had some sort of blockage, and Dr. Cobb provided a thorough diagnosis and treatment plan that worked perfectly. I feel so much better now! The entire team was friendly and professional especially nurses Angela and Desiree. The office was clean and welcoming. I couldn't be happier with the care I received and would recommend Dr. Cobb to anyone in need of exceptional urological quality care. read more

5 visits to treat a cyst in 1 kidney and a large stone in the other. Was referred to remove the cyst and told "If the pain gets too bad, go to the ER." So basically, nothing. Their office is non-responsive to their Klara app and unreachable any other way. Trying to get my records to go to Baptist Urology. I do not recommend them...at all! read more

It is absolutely painful trying to get through to anyone at any of your locations. Your phone line NEVER gets answered and the text message option is an absolute waste of time given I don't get a response there either. read more

They send bills for charges already payed and I had to send 5 emails to correct it. Then on my receipt after an appt in May it said I had an appt in July which I didn't make. When I pointed out to reception she said a computer glitch and would correct it. Their billing process is filled with mistakes and they keep sending bills for charges that don't exist. Avoid this practice. I am reporting them to Hospital Administration. read more

I had the greenlight laser treatment for BPH 2 years ago. I have had urinary incontinence some then and also ED. I now have to have a procedure at Mayo to correct the urinary incontinence since my sphincter was damaged in the surgery. McIver's concern has always been about their billing over the health of the patient. Dr. Schwartz did the procedure. Stay away! read more

Waited 45 minutes and none answered my call. I received a text asking me to confirm, reschedule, or cancel and I chose reschedule. Text came back stating that my message will be sent to the office. They didn't follow up with me that they rescheduled and I couldn't get a hold of them to confirm yet they want to charge an arm and a leg for no show appointments. I'd rate it zero stars but it won't let me. This is a bad way to treat new patients. read more

Very poor customer service. Cannot get an appointment scheduled. Office staff response "we cannot find the scheduler, she is MIA, and we cannot escalate to another 49 hours" read more

Worst customer service I have ever worked with. They don't answer phone, questions, and any services take 3+ months.

Patients should be able to call and talk to staff directly. To have to communicate by text through an app is extremely frustrating.,and the response time is poor. read more

Terrific nurse, Angela, and Dr Cobb are the best. I have no idea why so many negative comments?

BOT system out of touch with reality. Surgeons top notch administration very poor contact.

Customer service is non-existent with this group. Patient is told the office will contact them with instructions and next visit to remove a catheter and NOBODY called. This happened twice! I even went to the office to get my Mom an appt and they were rude and gave her an appt then called her and cancelled it! After two ER visits they still have not reached out to her, even though the on call McIver doctor told her he would ensure it would happen. Terrible and frustrating for someone who was just diagnosed with bladder cancer! read more

They promote the Klara messaging service to be an easier, more efficient way to communicate with their office. The only time anyone responds is when THEY want/need something from you. I've had multiple occurrences when no one replied to my initial (or any of my follow up) messages - including a situation where I wasn't sure if I needed to go to the hospital. They finally contacted me a few days AFTER I'd been admitted to Baptist South. Also, most (not all) staff have been impatient and borderline rude lately. I understand our issues/questions are standard stuff for them, but when we seek help it's because we need it. The exception is Angel at the Lomax location - she truly is an angel. Otherwise, I'm EXTREMELY DISAPPOINTED. Will be seeking a different clinic. read more

The administrative staff is horrible!! No one ever answers the phone. Not just on occasion, but NEVER! They will allow you to press 2 for someone to call you back, but they NEVER return your call. My mom needed surgery and was told Dr. Shaw's schedule staff would call, but we never received a call. Sat on hold numerous times to try and talk to her without success. After weeks of waiting for someone to initiate the call since she was supposed to have surgery, I finally drove to the office and sat in the waiting room until the scheduling staff eventually called me to the back in order to schedule her surgery. They tried to say they had called numerous times, but I even printed her incoming and outgoing calls from her phone carrier and there was not one phone call from McIver. She also didn't have any voicemail from them either. We were never called. Not even after my leaving my own number for them to call. read more

My brother has been a patient of Dr. Cobb for many years. He has only received the best of care from McIver Clinic. He has performed surgery on my brother 3 times. Dr. Cobb has always been very professional and kind. The staff at the clinic has always been helpful and caring. Thanks, Dr. Cobb, for your excellent care. We appreciate McIver Urological Clinic and its kind staff. read more

This is for the McGiver Urological Clinic at St. Johns. Trying to contact this clinic by phone is an exercise in futility. I've left several voicemail messages, but I don't think I'll live long enough to receive a response. I hope to get the results of tests I took there so that I can use them elsewhere. I DO NOT WANT TO GO BACK THERE! read more

Came in with a scheduled appointment. Sat around for an hour watching people get called in front of me. Then when they realized they messed up they had someone come sit next to me and ask me my number to call me later? Complete waste of time, now Im in pain and discomfort after waiting a month from the emergency room read more

I had my referral from my regular doctor to McIver for urology and found them to be extremely courteous, prompt and Dr. Cobb was very good. I still have some work to do with these folks regarding analysis and diagnosis but the start was very good. read more

I was a patient of McIver Clinic and a retired RN Urology Nurse, who has had a difficult time working with the staff of the clinic. Their phone assistance a week ago was not creditable, when telling me that they were going to do something with a request for a prescription, they said they would get placed, they could see it in their database for the request and get the Rx electronically placed and also get me a hard copy of the Rx. I went that day to pick up the written Rx, and it was not at the clinic, they said it never was transmitted to them, had to have a nurse see it first. I came back the next week and the staff had no hard copy Rx nor would they give me one for the medication, which was not controlled, and was only an ointment with no impact on cardiac or other major system. They said I had to make an appointment, and I told them that I had one already, so why could I not get the Rx. They said it was too long since the last appointment. Well, the phone person lied, the person at the desk lied, and the staff today would not help me with the Rx, giving a lame excuse because of the time frame, even though it was the same doctor who had already placed the initial order for the same medication, with a refill that had expired. So, not only does there staff have issues with being truthful, and following up with requests to the patient, emailing or calling which they did not. Their portal does not work and their phone person who first spoke to me said they would notify their IT people, they never called on the issue that I could not send a message, nor did the staff today want to do anything to remedy the problem. They Would not give me a contact number to call their IT, or get me in contact with them so we could work through the issue with the IT person. McIver has become too large, impersonal and not user friendly. I have cancelled my appointment with the doctor who I had seen in the past. The doctor was not the issue in this contact with the clinic. It was the administrative and office staff. I would not recommend anyone to their service based on the lack honesty, timely phone communications, lack of interest in care and empathy with regard to my experiences with the clinic. read more

Never met such disrespectful technicians. All they care about is $$$. Shit sad. & this is coming from someone who has no problem paying for medical services. All they cared about was getting follow up $ outta me when I already paid $175 and was given a cream. The doctor said come back, so I called, & this 12$ an hour ( I think ima dr but ain't nothing ) rude ass female wanna try and tell me what the do it or said. Prob why the ratings are beyond dog water on Yelp. Fix your staff. Shit is beyond unprofessional read more

I'd give it negative 10 stars if I had the option! Never in my entire life have we experienced such poor, unorganized inept care. My husband has cancer and I can't begin to list the imcompetencies from the staff at this office. From over 9 years ago when I personally had to have a procedure with them that was so poorly managed and I'VE NEVER RETURNED, to my husband's kidney care and now for his cancer care, it's shameful! I am starting the process today to find a new urology care office for my husband, after my husband shows for cancer follow up blood work at the local lab today, only to be told ONCE AGAIN that the orders from Mcivers office were not there. My husband then travels to Mcivers office to talk to someone in person, and was told the follow up appointment he had already scheduled following the lab results had also been cancelled and the orders had not been sent because of it. BUT NO CALL, NO TEXT NO EMAIL. They claim they called. We have no missed call from their office for neither of the dates they claim they called. My husband had to reschedule his labs, and his follow up visit because the doctor ONCE AGAIN was not going to be in the office. So, once again and FOR THE LAST TIME after this upcoming follow up with Dr. LEWIS, we will move elsewhere! We will be looking for another specialist that puts his patients first and where the staff is not an inept group of individuals! Preying on older folks as ourselves in NOT acceptable. Treating CANCER PATIENTS as this is unacceptable. Shame on all of you! I plan to also report this practice to all and any medica and health boards available in an effort to keep others from going through what we have. Enough! Do yourself a favor and find another practice than the inept Mciver Urology in Riverside! Shameful! read more

CASH GRAB CLINIC - (Jax Beach office, DR. Williams) During consultation for vasectomy they tell you a testing kit is OPTIONAL to take post op. After consultation, it literally took almost a month just to get ahold of someone to schedule a day for surgery. Fast forward to day of surgery, prescriptions were never called in ahead of time so I had to blow their phone up to make sure surgery was still on. After getting all that squared away day of, I show up and they say there will be a 200$ plus charge for a third party testing kit (Im sure they get a kickback). After I politely decline because I was not prepared to pay that, they said they cant perform the surgery. Fast forward another month, I get a NO SHOW cancellation fee (75$) in the mail. Now, I call the office and explain what happened, even say I am prepared to pay for the third party kit now that im prepared for the fee and they say I still owe that plus the no show fee (Even though i literally showed up) if i reschdedule!! I called around to other places in Jax, none of them charge a third party testing kit. Do your research people and dont get scammed!! read more

Their followup is non existent all you get is a voice mail service and they Never call back regardless of how many times you leave a message. They won't even call back my pcp. Was recommended 2 prescriptions and was never given read more

My PCP referred me to this place after imaging showed a minimum of 14 kidney stones dispersed throughout both kidneys. Some as large as 5mm. Great PCP doctor, but I clearly don't think she has read the reviews of McIver. At least I hope that's all it is, rather than just a referral network between my PCP and McIver. After reading the horrific reviews at McIver, and realizing I don't have time to F around with a heartless and scatter-brained operation, I called my PCP and had her refer me to a different urologist that I hand picked based on solid reviews. Thank you everyone for the feedback - you prevented me from wasting my time with this place. read more

Better than Mayo, and probably the best Uro practice in Jax. We learned the hard way. Update: wife has been waiting for a return phone call from McIver for months to schedule another appointment . C'mon people - do your jobs! read more

My husband had a kidney stone operation and they broke up the stone. While doing it, he got a yeast bacteria in his blood from his urine. This caused him to stay in the hospital for weeks. We eventually had to put him in hospice. read more

Absolutely horrible wait times. You would have thought with about 10 doctors on the door this appointment would have been a breeze. I am guessing they all went home for the day. This is my second visit and my absolute last. read more

I need to see a Urologist, and the ER recommended MCIVER, after reading your reviews, I will pick another group that cares about quality care. Thanks for your input. read more

I don't know what to say about these people. Everything started out great, but eventually my urologist could never be found to make an appointment with. He had an overabundance of surgery schedules and the same with his seeing patients. Many times the appointments were double booked and even then, sometimes he was called out. Ruins an entire day. If they can't find my urologist, or he isn't available, they'll send you to one of their three or four other clinics around town. If you're lucky, you'll get to see a P.A. (Physician's Assistant) who won't do anything other than prescribe some drug. You WON'T get to see another urologist, which is terrible because if you're having trouble, he can do something more than a PA. One more thing: their appointment setting system/answering system is terrible, and behind the times. Be prepared to be on the phone for up to a half-hour to get an appointment. read more

Contacting a real person is a complete joke. Lots of push this and voice mails, but no call backs. I had to cancel an appointmen, left message on voice mail. never received a reply and four weeks later received a no show charge of $25.00. Tried contacting Florida Physicians Specialists to get this resolved. Good old voice mail again. Not to worry, one of there highly trained specialist will contact you. You guessed it. NO CALL BACK. Guess I will have to try going to the office in person to resolve this problem. read more

I send this to you as a warning re: the unpleasant, uncaring, unnecessary, unprofessional behavior of Dr. Swartz at the McIver Urology Clinic, Jacksonville on 11-5-21 should not be ignored, tolerated or sloughed over. Swartz is a rude, self-possessed, pathetic example of what a doctor should be. It was following a 2+ hour wait in the main reception area, a second waiting area and small room that Dr. Swartz finally came in to tell me it would be while longer. Later he returned to say they were trying to locate an ultra sound machine. Really?! I thought. As 3 hour approached and I hear him speaking with someone in the hall I peeked out the door and asked in a Yes calm and polite tone, despite my frustration, how much longer it might be. When Swartz came to the room to say it was going to be yet a while longer I, considering the possibility of becoming a regular patient of Dr. Swartz and McIver, asked a reasonable question, in a civil, non-caustic way: Is it common for a patient to wait over 2 hours to see a doctor here? Rather than showing some appreciation for a patient's time and offering a commensurate apology or at least an explanation as most doctors would, swartz aggravatingly told me I was lucky, "they had worked me in to see him". Worked me in? I made the appointment over a month ago. He said that IS being worked in to see him. This egomaniac (not just my opinion it turns out) didn't like being challenged. He got his fur up and said if you do not like it you can leave. I really did not want to leave having committing all that time and told him I have questions I want to ask you. Swartz said you can LEAVE... or I'll call the police! With that as my only option after all that time I left. It was the end of the day; nurses were leaving. He just wanted to get home. If swartz says I was arguing, rude or boisterous or says any of my account isn't true he wouldn't pass a lie detector test. I would. Making a patient wait over almost 3 hours is unconscionable and unprofessional. No patient should have to tolerate that lack of consideration. Patients are people with problems to be treated with respect, not as compliant schlubs or cattle in an assembly line. This bloated narcissist deserves condemnation Swartz and McIver seem not to care how long you wait. One gentleman of three waiting in the second waiting area told me "it's going to be awhile before you see swartz" they were each scheduled 10 minutes apart and had yet to get in. Good patient care in 10 minutes? Not possible. And oh yeah... I had to listen to a receptionist cough the whole time I was in the main waiting area and the nurse who called my name unceremoniously ushered me to a bathroom without a word, gave me a sample jar and left with no clear direction to go when I got out. Someone saw me standing in the hallway had to point out the 2ndwaiting area. This assembly line focus on profits not people seems to affect more than just the patients; the entire staff seemed grumpy and my most recent doctor quit McIver. read more

I used this clinic for a procedure. I was told that procedure was covered by insurance. I followed this up with insurance to confirm. 2 months went by after procedure and low and behold a bill that was not covered. Spoke with insurance as well as facility. They will not return phone calls to explain bill nor would they offer any help in reducing bill. Big business big joke. Would not recommend unless paying out of pocket and up front. read more

They confirmed my appt and let me check in and wait for 45 minutes before a nurse came out and told me I was mis-scheduled, my doctor wasn't even there there today and to come back on Monday. I asked why no one could have told me that 45 minutes ago and she said she didn't even know I was there. Second time that I have been mis-scheduled. If I didn't have to go there, I wouldn't. Awful. read more

I requested to see dr. Cobb because I have been having bad Urological problems pertaining to UTIs since I was 15 years old. I read their reviews of their practice and thought they would be a good choice but I was very wrong. I started out with one UTI and had problems getting doctors to prescribe the medication for me nurses would not call me back and when they did they were in a rush and very rude and impatient with me since I have a lot of allergies to antibiotics they acted like it was my fault. Since then I have had 4 more UTIs all different. The last two the doctor never even looked at the culture report they claimed he was in surgery all the time and did not have time I actually had to get my family doctor to treat me for these two that I had at one time. Now tonight I am in severe pain because evidently something else is going on but I have dropped McIver Clinic completely because of the uncaring service they provide their patients. You cannot even reach the doctor's office you have to go through a central switchboard and leave a message that they supposedly get to the doctor's office and if you're lucky I nurse will call you back within a day or two. They are all rushed and very rude and do not take time to even give you a chance to say what all is going on with you. Supposedly they have been in business since the 1900s but they are terrible treating their patients. I would not recommend them to anybody I only gave it one star because it had no option to give them none. If you are looking for a good urologist do not go to these people because they have four offices and you get shuffled from one to another and you do not get taken care of at all. read more

This office advertises: Our physicians work with you to tailor the treatment plan to your specific circumstance. Because urological problems can be accompanied by social discomfort, we are careful to approach each situation with sensitivity and discretion. Bull..... I am on disability for MSK and went there for a second opinion for nephrocalcinosis. Supposed to see Dr Mohammad Mona but after waiting an 1 1/2 hrs., I saw Joseph Welser who spent maybe 10 minutes with me without an exam and said there was nothing he could do for me. The most arrogant doctor (if he truly is one) I have ever met. He had all of my records since I have had all my surgeries and tests at Baptist South. PLEASE DON'T WASTE YOUR TIME. read more