I was very impressed with your office cleanliness, professionalism, organization, and friendliness…read more However, I was very disappointed when I arrived for my 11:00 a.m. appointment, Thursday, March 31, 2016, when I was told that my appointment was set for April 6th. No one informed me that the appointment that was originally set up for me had changed. In fact, I was told that the Thursday appointment did not show on your records. When a patient has pain most of the time, it isn't easy to prepare for any kind of appointment. Now I must repeat my trip to your office again on Monday, April 4th in order to see the doctor. There seems to a disconnect between the procedure for setting up a new patient's appointments and the personnel and computer records in the office. I respectively ask that someone review the situation and make appropriate adjustments where needed. Otherwise, it has been a pleasant experience to visit your office and I do look forward to my physical issues being resolved by the very capable staff and doctors in your practice.

The staff is great and Dr Steel was awesome. The whole experience was the fastest in and out I've…read morebeen to a Doctors appointment ever and with great results. Dr Steel takes great care to listen to you and make sure he provides you with a solution to your problem. Thanks JOI, thanks nurses and THANKS DR STEEL for curing my achilles heal injury and getting me back on my feet!

Hadn't been here in awhile so I had forgotten that they had renovated the place. It's still on the…read morethird floor and they have a bigger receptionist area to accomodate the traffic that comes in. Waiting to be called back is about the same as before but once your back in one of the rooms things tend to go quicker. I came back to see Chris Le, Dr. Pavel's PA for my low back pain. I tried to hold out for as long as I could but I needed to be reassessed for lumbar ablation. Also I like Chris because he's personable. He put me down for an updated MRI, the ablation, and some meds in the meantime. Checking out was simple as well. You end up on the backside of the receptionist area and they are the ones who will schedule your future appointments and I was able to fill out paperwork for the MRI place ahead of time to save time later. Here's hoping that they can help my pain levels decrease.

My experience with Dr. Camden B. Burns has been extremely disappointing…read more During my first visit, I waited for over an hour without any explanation, only to find out that he was not even in the office. No one called ahead of time to inform me, and no one updated me while I was sitting there waiting. It was a complete lack of respect for my time. On my second visit, things only got worse. Dr. Burns came across as arrogant, belligerent, and very disrespectful. Instead of feeling heard or cared for as a patient, I felt dismissed and spoken down to. His attitude was unprofessional and unacceptable. Patients deserve basic communication, respect, and professionalism. Unfortunately, that was not my experience here.

Told my 82 yo dad he needed hip replacement and two weeks later (2 days before surgery) awh I don't…read morethink you need surgery after we went through multiple test, etc to get approved. Pathetic. Needless to say he could give no reason for his change of plans or where the pain was coming from. Went to another doctor and they did X-rays to find out he has a bad disc not a hip issue. Hip looked fine. Now how do you make a mistake like that?

My wife went to Palm Coast office on 4/25/25 due a Bakers Cyst had formed on the back of her knee…read moreon her left leg. Dr Grimsley performed a "cursive exam". Took an ex-ray but never looked at or explain the results. When he was asked if it should be wrapped he replied "if you want". Because of the pain when she walks, she asked if it was OK to walk and he replied "what ever you can tolerate". if it gets any bigger then come in and he will drain the cyst. No offer for anything to ease the pain. Dr Grimsley showed complete disinterest in my wife's complaint, showed no interest in helping. He was rude and aloof with his diagnosis. I asked if his findings would be posted on the patients portal and was told by the staff that it would be. As of today there is nothing. Have set up an appointment with another orthopedic doctor and will never travel to Palm Coast for help from this UF Health Orthopedic Clinic.

Without a doubt the best surgeon for orthopedics in north Florida. Young, motivated and always in…read moregood confidant spirits. I was bounced around doctor to doctor for my basketball injury kinda of given the hint that no one wanted felt comfortable with doing my knee because of the severity but Kaplan did it no problem. SUPER organized and his team is first class. Other orthopedic places need to learn from his team the RIGHT way to ha for patients with injuries. Do yourself if you are hurt and go see him. Well worth my hour drive time to his office!

I'm not sure why I pay a $75 copay so my physical therapist can be busy with two other patients. If…read moreI spend two visits worth of copay I can buy the same equipment at home and do the exercises by myself. It used to be okay, but now each PT is servicing two to three people at once and they just tell you to do the different exercises. I need one on one care and I need actual work on my body. Why am I paying to sit around waiting on my PT to go work on others? I could do it at home for free.

Very disappointed in my experience here. Paid out of pocket for basically zero care. They blamed my…read morepain on my age (56) when I had zero pain before my injury of torn meniscus and mcl strain. Given no brace and no meds that actually did anything and told to come back in 6 weeks and to cancel the appointment if my knee was all better. All better with my meniscus hanging down in my medial gutter? I wake up every hour of the night in pain, and they will do nothing for me. I asked for prednisone (a steroid, not a narcotic) as it helped initially when it was given to me at Urgent Care, but they refused because they said that it is their policy not to treat pain. What? Um, what? Giving 2 stars because the staff outside of the PA were very kind and professional.

Great doctor .I have had both knees replaced buy doctor Norman .He is straight up about what you…read moreneed and what you don't need .Just saw him today .And the staff is great to. No complaints

I've been seeing Dr Norman since he first started practicing in Jax. Long time. He IS-- IS -- the…read moreabsolute best orthopedic specialist in this area. Extremely skilled. Extremely knowledgeable and well trained. A "stickler" on operating room hygiene (Ask the nurses who he warns to "stand back. Too close. Too close.". ) He is straight up about what to do after surgery and he tells you he does not care what other drs do or allow, or how early other drs allow you to wear shoes, run, etc. He is VERY cautious and he knows how to get the best results! And his results are the tops. He disagreed with 2 other specialists/surgeons on a diagnosis for me. Strongly disagreed! I allowed Dr Norman to do his thing his way and he was right! Love this man. Soo intelligent, gifted. Sadly, he is retiring Aug 14, 2017. Oh, going to miss his care. He always "had your back" when you saw him! Not sure who I will see now. THANK YOU DR NORMAN. Happy retirement. Well deserved. Well earned. BEST IN JAX. Stellar medical care. R Thomas.

I've been to what felt like every orthopedic office in Jacksonville, walking out each time with…read moreanswers but no comfort. Here, it was different. The service was exceptional--friendly faces, professional hands, and something harder to measure: genuine care. They listened, really listened, and in doing so reminded me that healing starts with being heard. For the first time in a long while, I didn't just feel treated with surgery --I felt cared for.

Knee Replacement…read more Outstanding professional, highly dedicated, organized, competent, quality doctors, nurses, physical therapists, the specialist who prepared my leg, and all of the front desk technicians are superb. The quality care and reassuring communication helped me tremendously. I'd like to specifically thank Dr. Phillip Bell who performed the surgery, the nurses, anesthesiologist, and everyone else at JOI Baptist South for taking such good care of me before, during, and after surgery. My knee range of motion has improved dramatically the previous 5 days and is currently at 115 degrees. No more walker or cane and I just walked a mile today. It's been 5 weeks since the knee replacement. I have a new lease on life! Thank you very much. Sincerely, Richard

Dr. Perry is an extremely qualified professional with fantastic bedside manner. I think would…read moredescribe him as direct but kind. I am about 1 year out post an extensive lumbar fusion with pelvic fixation, which was really a last resort for me, but I'm doing great now! I appreciate that Dr. Perry offered multiple alternatives and conservative care options first. When those options failed to adequately help and the surgery was indicated, Dr. Perry proved to be not only knowledgeable and exceptionally skilled, but he also provided helpful education before, during and after the ordeal. He was patient with all of my many questions and concerns and helped me navigate through the whole experience, which otherwise would have been a very terrifying experience for me. I am very appreciative of the care I received from Dr. Perry, his whole team at JOI. If I ever had another spine problem I would ABSOLUTELY choose Dr. Perry again.

Dr. Perry was able to address my lower back and leg pain due to the outpatient surgery performed…read morecalled a microdiscectomy. The pain was due to a bulging disc in my lower back pinching on my sciatic nerve. A day after the procedure I was pain free. Also. Dr. White did a phenomenal job of assessing my situation, expediting the process to get me to the surgery in a way which saved me weeks of debilitating pain. Also, Dr. White answered all my questions wherein I had many to ask. I would strongly recommend this team to anyone who was in the same condition as I was. DBR 5/13/2021

nice facility, informative staff, great location they are helpful in securing referrals & dealing…read morewith insurance issues .

If I could give them more stars I would. Outstanding staff. Not only did I have a great experience…read morewith my rehabilitation but also when I needed help with my car. When I was leaving I saw an issue and the staff, especially, Blake, he jumped in a helped, he went way above the call of duty. I highly recommend them, extremely caring and supportive! Thanks so much!

They have been caring and attentive to my back problems…read more SOS burned the nerve endings in vertebras 1.2 and 3 and next week 4.5 and 6. I've had back shots previously and always a great experience! 5 stars all around

The doctor, Gavin Duffy, was excellent. His " team".. TERRIBLE!…read moreThey do not answer the phones, return voicemails or emails, and do not seem to know what is going on. I would not recommend this group for that reason, even though Dr Duffy is exceptional.