I have used JCS Home Services for my wood fireplace cleaning, maintenance, and repair and have been…read morevery pleased with their work. They have been responsive, timely, and professional. After having some fireplace panels replaced, I had a question about the curing process, sent some pictures to confirm the wear was normal, and the team replied very quickly explaining that what I was seeing was normal, what to look for that wouldn't be normal, and that the fireplace was safe to use. On another occasion, I had a follow up question after the first use of the fireplace of the year and they were responsive, helpful, and even sent a team member out to confirm everything was functioning properly. I would highly recommend them, I have been very impressed with their work and commitment to customers.

After extensive research I hired JCS to clean and inspect my chimney when I moved in. I assumed it…read morewas done well but I didn't see any photos. Fast forward 6 months (I never used the fireplace during the 6 months) and I was converting to gas logs. The gas fireplace company said I needed a chimney inspection and cleaning. I told them I had it 6 months ago - but I needed a new one. Fine. I used a different company to inspect the chimney and do some brick work. I saw the photos of the debris on the shelf and inside the chimney!! The other company removed Half of a 5 gallon bucket of debris. And they showed me a nail or screw one damper that was not secured during the first cleaning. So I am very disappointed - did JCS even do anything? Oh, and I paid double to JCS rather than the second company for the same services. TLDR: I do not recommend JCS

Professional, thorough, trustworthy. The technicians did an excellent job of cleaning the house air…read moreand dryer vents. They cleaned up after themselves and left the areas spotless and the vents clean. Highly recommend!

Excellent job with dryer vent cleaning. Easy to schedule an appointment via email. They arrived…read morewhen scheduled and quickly got the job done. They were polite, professional, and cleaned up after themselves. I have not used them for other services but will certainly add them to the list!

Superb service ! On time, great communications, excellent value. Their inspection and chimney…read morecleaning process was thorough, they left zero mess and their post inspection report was the ideal documentation.

Polite, friendly technicians. Honest. Decent price. I've had other chimney businesses do…read moreinspections, and there has always been an aggressive upselling --not with these guys. Low-key. Good experience.

We hired this company to do a job for us in 2019. Gave a $4200 check for a large woodstove insert…read more He came with a small one he could "get credit for" I said what do you mean? I gave you FULL amount! He left and kept making excuses as to why he couldnt come when he said he would. When he did install the wrong size stove, Jonathan Dao did over $14,000 in damage to our prefab Chimney. it cost us $30,000 to get it all done right. We are working with the Police to get this matter handled legally. DO NOT USE THIS COMPANY!!!!!

DO NOT USE THIS PERSON. We paid him half of the job which is 1400.00 and he has every excuse in…read morethe book why he hasn't done the job. I see all the other reviews say the same thing. I will be filing a police report today.

Do not us this company they leave a mess at your house and they ran my electric bill up . Very poor…read moreservice

The technical expert arrived promptly and cleaned/certified the system. We were very happy with his…read morework and his follow up. We will definitely use him again and recommend Duct Clean 1974 to everyone we know.

Have a gas fireplace ~15 years old that wouldn't light. Batteries had leaked in the electronic…read moreremote control box (should probably write a Duracell review...). Called Amazing Flame; was familiar with them from having periodic service before. Nolan D was on time, set up very efficiently, worked very methodically and was very clean. He was clearly knowledgeable and experienced. Performed a full diagnostic and a very thorough service -- important for a gas appliance. Not only brought the fireplace back into original working condition, but went to some trouble to remove battery corrosion from remote control receiver and save the cost of a new one. That was an unexpected and pleasant surprise. Amazing Flame isn't cheap but the expertise and value are there.

Great and thorough service. Great explanation of what he did and recommended procedures to keep…read moreunit operating in top condition.

We hired First Response Chimney for several big jobs on our 1901 farmhouse and guest cottage, and I…read morecan't recommend them highly enough. The main project was installing a new Blaze King wood stove, including a new chimney crown and relining the chimney with an insulated stainless steel liner. They also repointed and repaired the cottage chimney, relined it for a woodstove, and repointed the main house chimney. With a wood stove or fireplace, the peace of mind is everything. I never had a single doubt that the work was done safely and to code, and that's worth a lot when it's your home on the line. From start to finish they were extremely professional, reliable, and clearly knew exactly what they were doing. They also went above and beyond on the logistics. The cottage work was tricky to schedule because we had Airbnb guests booked that we couldn't cancel, and they worked around our calendar completely. They even cleaned up mid-job so the space was guest-ready at check-in. At one point the cleaners they'd lined up bailed, and the owner, William, himself drove out on a Saturday morning to handle it personally and did an incredibly thorough job. The repointing deserves special mention. A previous owner had carelessly patched the historic chimney with Portland cement, which is the wrong material for an old home. First Response ground it all out and redid it in lime mortar, matching the original and restoring it the period-appropriate way. It looks like it should- like it was never touched. And they fully cleaned up after every job.

1 STAR -- $9,152 LATER, THE LEAK IS STILL THERE -- EXTREMELY DISAPPOINTING EXPERIENCE…read more I would give zero stars if Google allowed it. I hired First Response Chimney Stove & Fireplace because I had a serious water leak in my basement coming from underneath my fireplace. I specifically hired them to inspect the problem, identify the source of the leak, and recommend the appropriate repair. The owner, William, and his worker, Frank, inspected the situation and told me that the chimney was responsible for the water intrusion and that the chimney needed to be rebuilt to solve the problem. I trusted their professional assessment and agreed to proceed. The estimate was for $9,152.00 and included a partial brick chimney rebuild, chimney crown work, flashing/kerf work, waterproofing, and other chimney-related services. I relied on their representations that this work would address the water problem. It didn't. After all of this work and all of this money, I STILL HAVE THE SAME WATER LEAK COMING FROM THE SAME AREA UNDERNEATH THE FIREPLACE. That is the single biggest issue with this entire experience. The chimney was presented to me as the cause of the leak. After the chimney work was completed, the leak remained. I subsequently discovered that the actual problem was associated with the foundation, meaning I spent thousands of dollars addressing what appears to have been the wrong source of the water intrusion. Had I been correctly advised in the beginning, I would not have authorized a $9,152 chimney project to address a problem that it did not resolve. The problems didn't stop there. Throughout the project, I experienced repeated last-minute changes to the construction schedule. These changes caused me to lose multiple days of work and disrupted my life unnecessarily. The worksite/property was also left with a mess of concrete and construction debris in my backyard. I was also given assurances regarding supervision and oversight of the work. My experience with what actually occurred did not match those assurances, which further damaged my confidence in the company. I tried to be patient and overlook many of these problems because I assumed that, at the end of the project, at least the original problem--the water leak--would finally be fixed. It wasn't. And then came the most disturbing part. When I confronted William about my disappointment and explained that the leak was still there despite the expensive chimney work, the response was not what I expected from a contractor who had just been paid to solve a specific problem. My wife received text messages stating that a lien would be placed on the house if the bill was not paid in full. This was particularly upsetting because I was already paying for the project through the financing program offered by the company and was continuing to make monthly payments. Instead of feeling that the company was taking responsibility for an unresolved problem, I felt pressured over payment while the very problem I originally hired them to solve remained unresolved. Bottom line: I am now left paying a $9,152 project bill while still dealing with the same water leak underneath my fireplace. I lost work days because of scheduling issues. My property was left with a concrete mess. I have serious concerns about the supervision and communication during the project. Most importantly, the water problem that caused me to call this company in the first place was not fixed. I hired a chimney company because I trusted their expertise. I relied on their diagnosis that the chimney was causing the leak. I authorized major work based on that diagnosis. Today, I am left with an expensive bill and the original leak. That is extremely difficult to accept. My advice to anyone considering hiring First Response Chimney Stove & Fireplace for a major repair: Do not rely solely on their diagnosis. Get an independent inspection and a second opinion before spending thousands of dollars. Make absolutely sure you know what is actually causing your problem before authorizing major work. In my personal experience, this was an extremely expensive, frustrating, disruptive, and ultimately unsuccessful experience. I would not recommend this company, and I would not hire them again.

The communication started with Rhonda, she was very pleasant and easy to work with via emails and…read morephone. Then the two Jonathan's came out for a quote and provided candid, humbling, professional and expert feedback on our project. Once we hired them, they came on time and finished on time. I was Curious George, so I took video and pictures throughout thr whole project. A+, would recommend to others and hire again.

In June 2020 we contracted with Blue Ridge Chimney Services to reinstall a wood-burning fireplace…read moreinsert and chimney liner at our home in Winchester. The work was necessary because of the shoddy and, frankly, dangerous installation and chimney work that had been done by 1Elite Chimney LLC, a local chimney service that sold us the unit and was completely unresponsive to our repeated calls for follow-up service because they did not complete the job, the stove was not working properly and the chimney cap they had installed blew off our roof during a minor windstorm. We decided to go with Blue Ridge Chimney after a confidence-inspiring visit by Steven Slabaugh, the technician they sent at our request to evaluate the situation. On the morning of June 29, 2020, two young men from Blue Ridge Chimney, Chris Guy Jr. and Chris Smith, drove here from Harrisonburg and arrived a little after 9 am. After a quick review of our situation, they went to work. They were here until after 8 pm, working the entire time with only a short break for lunch. Their concern for our situation was evident, as was their professionalism, energy and competence. They were also friendly and engaging, and at each stage of the process they explained the problems and the work that needed to be done to fix them. I waited 9 months to write this review because the work was done in June 2020, and we did not begin using the stove and chimney until November 2020. We used it consistently until last week (March 12). The heating season is over now and the insert worked perfectly. We are very happy in general with all the dealings we have had with Blue Ridge Chimney Services, and in particular with the competent work of Chris Guy Jr. and Chris Smith. We intend to use Blue Ridge Chimney for all our future stove and chimney related work.

Great family-owned business. Nice, honest people…read more.. Very responsive. On-time and did exactly what they were supposed to do. Thanks!

We hired this service to sweep our chimney . On 12/5/23 he arrived, we had to explain to him many…read moretimes how to maneuver our pellet stove. He lost our screws. Our house was full of soot. When it was all said and done after paying him, our stove no longer worked. We had to hire another company to sweep our chimney the very next day. The man promised us numerous times that he would refund us for the damage done. He never did.