Our gas fireplace wouldn't stay lit during the coldest winter in many years. We gave Amazing Flame a call. David came out, right on time, and quickly diagnosed the problem. He explained what the problem was and got right to work getting it fixed. He gave us good advice on maintaining the fireplace. All service was covered by their standard service charge. Everything works perfectly now and it looks great as well! read more

Great and thorough service. Great explanation of what he did and recommended procedures to keep unit operating in top condition.

Have a gas fireplace ~15 years old that wouldn't light. Batteries had leaked in the electronic remote control box (should probably write a Duracell review...). Called Amazing Flame; was familiar with them from having periodic service before. Nolan D was on time, set up very efficiently, worked very methodically and was very clean. He was clearly knowledgeable and experienced. Performed a full diagnostic and a very thorough service -- important for a gas appliance. Not only brought the fireplace back into original working condition, but went to some trouble to remove battery corrosion from remote control receiver and save the cost of a new one. That was an unexpected and pleasant surprise. Amazing Flame isn't cheap but the expertise and value are there. read more

I was so happy with Amazing Flame. My gas fireplace has not run in 12 years. They inspected, cleaned, and made some minor adjustments, and it runs great now. Thank you, Amazing Flame! Money well spent! read more

Amazing Flame - Fireplace working great. - Fireplace Services Near Me

They responded to my inquiry in no time at all and scheduling was a breeze. Jordan arrived on time and got right to work. He was very thorough and explained everything as he worked. I will definitely call them again for future issues. read more

I was not surprised when I noticed you all had all FIVE STAR RATINGS - I will mirror what everyone else has said. The ENTIRE TEAM WAS AMAZING - their name is TRUE! We have lived in our home for 8 years, and it is a 17-year-old gas fireplace that had never been serviced. Amazing Flame and David S. Came by and did a complete diagnostic and cleaning. David is among the most reputable and honest men I have ever worked with. We thought we needed a blower motor. NOPE, he found the one already there and tuned it up to perfection. He took the time to make sure I knew what to expect and made me feel very comfortable with my fireplace. He even provided great recommendations to allow us to enjoy our fireplace even more. Now I can't believe it took me so long to call! Do not bother calling anyone else. THEY ARE THE BEST! read more

It has been years since we cleaned out our gas fireplace and my neighbor recommended this company for excellent service. Sure enough David came on time, cleaned out everything including embers and I added a blower which should be very helpful on cold days. Comes with a warranty and I plan to get it cleaned every year. They also replaced the control and wall switch. read more

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Nick came and cleaned out our fireplace and got it working after 3 years of not. Would definitely recommend their service.

This is the second time my gas fireplace has been serviced by Jordan Emswiller, the friendly, professional and very efficient gas guy. He arrived on time, worked quickly, and left everything as he found it. I highly recommend this company and Jordan in particular. Thank you! read more

Called amazing flame at 10pm. They got back to me at 9am the next morning and scheduled a service call for 2 weeks out. The tech Jordan called me on his way and even arrived a little before our scheduled time. Professional and courte. Diagnosed problem within 10 min (air in gas line). Cleared the air and gave me tips for keeling it clear going forward. (Turn on from time to time even in summer) read more

Amazing Flame - 72" vent free empire boulevard - Fireplace Services Near Me

Our ignition system was not working in our gas fireplace 20+ years old. (Go figure :)). After replacing several parts, it was still inoperable. Phoned Amazing Flame and received a call back the next day from Lenah with an available appointment around 2 weeks out. - David called prior to the appointment time and arrived right on schedule. - Very respectful of our home, removing his shoes. - Quickly diagnosed the problem, AND had all the parts! - David repaired our Majestic Fireplace, cleaned and vacuumed, making it look brand new, with a beautiful flame. - All in all - such a personable guy who knew what he was doing! Would HIGHLY Recommend this company!! read more

This company is amazing. Very professional , knowledgeable and reasonably priced. Our professional fireplace technician Jordan was ontime, professional, and took his him time to assure the problem was fixed. We highly recommend this company for your needs. read more

This company is the best and has the friendliest and most knowledgeable staff, especially DAVE who services our home every year. We first found them on the Houzz site years ago and have been satisfied ever since. We recommend them highly. The Kemps read more

We had an issue with cold air coming into our gas fireplace. Once the tech evaluated the fireplace he noticed the amount of insulation that was originally recommended was not needed. Apparently, there were a few areas needing more insulation to help with blocking the draft coming through. When we asked if the cost of the service would decrease since they weren't doing the whole job, they said no. Then mentioned something about donating the extra materials to some other project in Maine. However, I will say they were honest when saying their fix will not totally fix the issue. They said it would make it better then what it was. Not sure if thats totally true! Summary, we paid $1k for a partial job and the extra materials we paid for was given to someone else. read more

Our fireplace was having trouble lighting and staying lit. I found this company on Nextdoor recommended highly by at least a dozen other people. The only complaint was the length of time to get an appointment (probably about 3 weeks out). The technician was super professional and knowledgeable. Thoroughly cleaning and evaluating our system to determine the cause of our problem. Whole appointment took about an hour and everything is working great now! I felt the price was reasonable. read more

Mrs. Lenah is the Best and she gives you the honest and best prices for my repairs needs. I was quoted $1,200 for a fireplace glass replacement from another company. But, Lenah got me the same glass door for "HALF the price" that includes installation. She answered all my questions and explained the repairs process. I would highly recommend Amazing Flame company to anyone who does want to get ripped off or taken advantage of. She is my go to fireplace company going forward. Thank you again read more

Amazing Flame - Fireplace Services Near Me

I'll start out by saying that I don't review businesses very often. Unfortunately I have no choice but to relay my experience with Amazing Flame. To cut to the chase, it was bad and I would absolutely not recommend them. If you need fireplace repair services find another company. I first used Amazing Flame in 2016 and they performed a good job. They resolved my problematic fireplace that "clicked" but did not start. I had the same issue at the end of the 2018 season but since winter was ending I did not want to spend the money to fix it at the time so I cancelled the appointment. I called them in November (2019) and it took about 6 weeks to get an appointment which is expected in the November and December time frame. A few days before my appointment I had an emergency work meeting and had to reschedule the fireplace appointment. I received an email asking me to Confirm my Appointment so, as directed in the email, called and emailed them to let them know that they can give my spot to another customer since they are busy in the fall and winter. To my complete surprise I got an email from Lenah Cox, who is their main customer service rep or has an ownership stake in the company, that basically stated that because I cancelled my appointment in 2018 that "We have documented this in your file ... We regret having to let you go..." Are you kidding? I've never experienced such an abrupt decision like that from a small business! And this happened after following their confirmation process! I felt run over by that decision and I had to then wait 4-6 weeks for an appointment with another company (that turned out wonderfully!) Apparently Amazing Flame has so much business that they can treat customers in such poor a way. It is their private business and they have every prerogative to make that choice, but it does come with consequences. I want to make sure that anyone considering this business is warned! This company does not understand that "life happens". If you change or cancel your appointment two times in a row, even a YEAR later, they will not do business with you. Can you imagine if Amazon operated like Amazing Flame? Nope, because great companies wouldn't exist if they operated with such poor service. Stay away!! read more

Jordan and the staff at Amazing Flame are top notch. I can't say enough about the service they have provided over the years. Punctual, efficient, friendly, and knowledgeable, they check all of the boxes! read more

I had an issue with my gas fireplace although the pilot light was on. Contacted AF and they were able to get me an appointment the same week. During the service, found out that my batteries had exploded in the receiver unit. Instead of feeling badly that I had to pay over $200 for batteries and the service call, the tech (Jordan Emswiller) made me feel at ease when he also serviced my unit. He did all sorts of things to include, checked for gas leaks, checked for carbon monoxide, vacuumed inside the gas unit, added embers, cleaned the glass and adjusted my fan speed. In addition, he cleaned up very well after the service. I'd totally recommend Amazing Flames and will be using them to service my unit more often. I'd 1000% recommend this business. Thank you Jordan!!! read more

Excellent service call today with David, who was knowledgable and friendly.  He quickly identified and repaired the problem with my gas fireplace, then offered helpful tips and tricks to keep the unit running well for years to come.  I will definitely stick with Amazing Flame to service my fireplace. read more

I had my gas fireplace serviced by Amazing Flame , and I couldn't be happier with the results. First, Lenah listed the cost for the visit ahead of time and very clearly explained the services that were included for the quoted fee. On the day of service, Russ showed up right on time and was both friendly and professional. By the end of the visit, my fireplace was working better than it had since I had moved to my house. Also, the fireplace had one issue that would incur additional costs to address. Russ left it up to me to decide whether to address this issue, with no pressure to pay the additional costs. Thanks for the great service. read more

We asked Amazing Flame to repair and service two gas direct vent fireplaces, one of which required a new pilot light. The tech (sorry to say I don't remember his name) was on time, courteous, and obviously skilled. He explained every to me very well and I wouldn't hesitate to call them again. read more

Of coarse this is a 5 star company. They offer top notch service, products and when I needed a chimney swept that we burn wood in they recommend another 5 star chimney sweep company JCS Home Services. We will be using both these companies for many many years to come. Thank You Amazing Flame!!! read more

We love this company. They actually call you back and you get to speak to a REAL person who is pleasant and very informative and knowledgeable about her company. They give you an appointment as soon as one is available with reminders of that appointment. (in case I forgot)... thanks! The technician arrived a little late... BUT he actually called and let me know!! So considerate!! Thank you Amazing Flame for being AMAZING. I don't understand these negative comments. Our experience was SUPURB! We will definitely be calling this company for our next service. read more

Exemplary service provided during both of their visits to my home. They did exactly what they said they'd do, and they were incredibly honest and professional in their assessment of my situation. I never felt as though they were trying to push me toward a particular solution, but rather wanted to educate me so that I could make the best decision (for me) in light of my situation/circumstances. I was impressed and will be an ongoing customer of their business. Bottom line, they're good people! read more

We have used Amazing Flame twice now and both times their service has been excellent. Most recently, my gas fireplace quit working. The technician arrived on time (I was given a two hour window from 9-11 am and the technician arrived a little before 9; he called first and said he was on his way). He was very polite and quickly cleaned the fireplace and replaced the wall switch. He also replaced the rocks that went underneath the logs. Not only did he fix the problem, but the gas fireplace actually looked nicer than before because of the new rocks that he added. The cleaning fixed the problem. The cleaning cost 264 dollars, which was a little higher than a couple of the other quotes I received through Yelp. However, the customer service and quality of the work performed were worth the extra 10 dollars or so. I highly recommend and I will be using them in the future. read more

The owner of the company recently replaced the pilot light as well as valve to my gas fireplace. He was very professional and provided me with a complete overview of the situation. I was very pleased with the results!! read more

David was our technician and called ahead to give me a time frame, as promised. He was prompt, friendly and very courteous. David explained exactly what he was going to do and approximately how long he thought he would take him to finish the job. We were so impressed with the service that we signed up for an annual service. So pleased with this experience, and I feel relieved to have my gas fireplace good to go. read more

Amazing Flame did an outstanding job fixing our 20+ year old fireplace that suddenly stopped working. Our technician David arrived before the scheduled 2 hour window, was very friendly and knowledgeable, and most importantly got our unit working quickly. He gave us some pointers on maintaining it moving forward and was on his way. The price charged for the service call was reasonable and we're very happy with all aspects of our business with Amazing Flame. Thanks! read more

This business is great. I initially had a problem, but the owner resolved it. Our fireplace is super clean and works more efficiently. Mr. Russ explained what he was doing and showed me it worked before he left. I would highly recommend them. The character of a business is what they do when a problem arises. They responded the correct way. read more

Had two occasions that we needed fire place service and the appointments were easily set up, they showed up on time, the service was done properly and professionally. read more

They have flat rates, the service man showed up on time at 7:30 AM, he did a great job, found the issue quickly and fixed it. He also went through and cleaned the whole fireplace, double-checked everything with gas meters and he explained everything to me at my level of understanding of gas fireplaces. Great service! Hopefully, I'll never need to use them again, but if something goes wrong with our gas fireplace again, I'll definitely use them. They are National Fireplace Institute Certified. read more

I was less than impressed by their customer service. They wouldn't come to my house (12 miles from their office, which I can sort of appreciate), but they did recommend I call a company over 30 miles from my house. How does that make any sense at all? They never even offered to come out for a slightly higher driving fee. Nothing. Instead I get "Sorry we don't" when I inquired if they serviced my area. I'm happy for them that their business is just that darn booming that they can afford to turn down jobs that might be an extra five minutes down the road. However, when I move down the road to Purcellville next year, they're the last place I'll call. I should give them 2-stars or even 1-star, since I got zero service, but I can appreciate them having a defined service area (even if other folks reviewing on here seem to live further from Purcellville than me). However, their short-sightedness kind of irked me. read more

While it did take a little while to get someone out, now I understand why...they are phenomenal, so I'm sure they're busy. Russell showed up on time, was polite (including taking his shoes off to go upstairs to our fireplace in the bedroom), and very resourceful and informative! He cleaned everything up - it looked better when he left than when he arrived! So glad to have finally found some good customer service in this area where it is severely lacking!! read more

These guys are the absolute best. In addition to stellar service, they have twice now talked me through fireplace issues on the phone. They are always prompt to respond, curteous, and helpful. I will absolutely continue to use them in the future! read more

We had a great visit. Our pilot light went out on our fireplace insert, and they came out, cleaned it, got it working again, and replaced our aged thermocoupler. In the spring, they're going to come back and remove the outer wall of the unit, wrap it all in insulation and reinstall it. (A defect our home builder gets blamed for.) That will greatly improve our heating/cooling efficiency in the house, and honestly, the price for that seemed really good. Very happy with the service person who visited. He showed up on time (Called 5 minutes before he arrived, that's nice), was knowledgeable, and didn't try to sell me a bunch of stuff I didn't need or want. I highly recommend them!! read more

I had an odor of natural gas, which Washington Gas confirmed was coming from my gas fireplace. I left a voicemail with Amazing Flame and had a call back within 30 minutes. The technician (Mike) was here the next day and repaired a flex hose, which was causing the problem. He also went ahead and serviced the fireplace for the year at no extra charge. Mike was knowledgeable and very courteous. I highly recommend Amazing Flame!! read more

We had not used our fireplace in a number of years and decided to have it serviced before turning the pilot light back on. David Sanders contacted us when on his way and arrived promptly. He was very careful to cover his work surfaces with cloths so the carpet would not be soiled. David did a thorough cleaning and inspection then explained why our remote was not working correctly. When he examined the wall switch, he discovered that it had never been connected by the builder over 25 years ago! David was a pleasure to work with and I would highly recommend Amazing Flame! Five Stars! read more

Updated! Amazing Flame repaired my gas fireplace in Leesburg after a different company attempted the same repair on three occasions. Amazing Flame found the problem quickly and successfully completed the repairs. It has now been over 6 months and we have had continued fantastic use of our gas fireplace with no problems at all! We are very appreciative of their tremendous insight and knowledge of gas fireplace operations. We highly recommend Amazing Flame!! read more

Just to update When we were able to communicate with them They did come back and corrected the problem and did not charge us anything . Although delayed the end result was good read more