Let me start this review by saying that the food was fantastic. The atmosphere of McKays was also very lovely. If I walked in off the street to have a bite to eat with a friend then I would probably give this a five star review. However, this was not the case.
I had arrived with a party of ten. We had booked a table a couple of weeks in advance in preparation. Earlier in the day we realised that we were running behind schedule and so I popped in to ask if we could push our booking back an hour. This wasn't a problem, the gentleman behind the bar said, except there was no record of our booking. He noted it down in the bookings diary and asked if my friend who had made the original booking could pop in. He went in shortly after, showed him the original email correspondence, but there was still no resolution as to why the booking hadn't been made. Anyway, no problem we thought, the booking had now been noted down in the diary.
Six of us turned up for our booking with the other four following 15 mintues behind. When we arrived and asked for our table we were greeted with blank faces; no table had been prepared for us. We told them that we were a party of ten and had already been in twice today to sort out this booking. The staff walked away looking for a table for us. They came back some time later and advised that they'd found us a table for six right under the screen that had the football on. We told them that there would be ten of us and that we wanted to eat and didn't want to be sat under the screen.
We waited at the bar, the rest of our party arrive, and some time later one of the members of staff comes back to us and tells us that they now have a table of ten sorted in the same position and they'd pulled it away from the screen. We had to reiterate that we didn't want to be near the screen at all. We were there for dinner and didn't want to be sat around all the men drinking and watching the football (there were plenty of other tables in the restaurant for people to eat, away from the football). So, we waited some more. Eventually, they found us a table of ten. About an hour had passed from the time of our original booking to the time we eventually got our table and sat down.
We had dinner and it was delicious. We received our bill, had a bit of a whinge, and got 20% off the food. It's a shame that we had such a bad experience overall through things that were entirely preventable and had ample opportunity before we arrived to have been sorted. If you're coming in as a couple or a table of four then I'd recommend it. If you require a booking for a larger party, then perhaps try somewhere else. read more