This is an excellent group of diesel and automotive repair technicians! They are knowledgeable,…read moreexperienced, friendly, helpful and want to see the job done right. They put as much effort into their customers' vehicles as they do their own. Good people who know what they are doing are hard to find... except at Crystal Lakes. Thanks for the years of good work, JR!

From the owner: Auto, Truck, Trailer and Motorhome repairs, inspection with Diesel and Gas Vehicles.read more

This shop is the best! They got another year out of my car and fixed it up when another shop told…read moreme to junk it! Finally the car did die the following year and they handled that well too (frame was rusted out). The staff on the phone are marvelous. the waiting area is convenient and comfortable to all and I noticed there was even a baby changing area! As a woman I can tell you I was treated well there where st some other places I've been treated like I was an imbecile and disregarded-not at Harrell!! I liked how I could communicate to them directly via text and got an immediate response from a real person every time-very impressive! This place is managed well! I had a five-star experience all the way around. Mr. Harrell give the staff a raise! Keep these staff members doing what they are doing now because it's all good. When I need a service again I'm coming back!

After dropping over $5,000 on February 06, 2026 to have some "issues" fixed I was back less than…read morefour hours later the first time it died at the end of my drive way due to the gas line not being hooked up. Then it was back again one month later with another issue after my 2020 Dodge Durango was in their possession for three days. First time I had it on the highway the check engine/start stop warning lights (SEE ATTACHED PICTURES) lit up my dashboard and the engine was sputtering and pulling. Called Harrell Automotive the next day and they ran a test on it and said it would be another $850.00 to now replace 6 spark plugs. After receiving the invoice after the job was supposedly done it was $999.95 owner discretion of "supposed" work done. Average price to change 6 spark plugs is approximately $650.00. Fast forward to March 22,2026 I have had my Durango back in my possession for twelve days and when I drove it past 50 mph same issues happen again, and same EXACT diagnosis (SEE ATTACHED PICTURES). I'll let fellow customers decide but I do not deal in coincidences, especially the same exact diagnosis. All of this was after Michael(Owner) reached out to me and asked how we could rectify the situation after leaving a negative review just two weeks ago. I gave him the benefit of the doubt but same diagnosis in less than a month, makes a customer wonder was there even work done or was just an invoice written up? No one will ever know because we as customers do not know what goes on behind the garage walls. There is always an excuse "when a vehicle breaks down it can get expensive" Always have an answer for everything. Their mechanics must eat real good at the expense of their customers. They say they treat us like family, I would not want to know how they treat enemies. How does someone's vehicle have more problems after Harrell Automotive has possession of it? I am from Erie born and raised and I do not like people who come here and overcharge for shotty work and then have the nerve to call us family. They say in their commercial that they will wash your car for free and they will do the job RIGHT THE FIRST TIME. Fellow Erieites PLEASE read and listen to my review and do not give this company your business, there are so many other GREAT HONEST garages in town that deserve your business for a fraction of Harrell's cost. Do yourself and favor STAY AWAY and you also save a lot of time and money. He doesn't care about us local people anyway. He is not from here he is just looking to pad his pocket book get a nice retirement check out of us and move on with his life. Finally pictures and diagnostic do not lie, I urge everyone to buy themselves a personal vehicle scanning tool. They pay for themselves UPDATE I received a phone call from the owner this morning on March 24, 2026. He told me I was blasting him, and then I received three text messages from his wife, Recommending I call the owner and apologize, for what? My still disabled vehicle. Here is where they are dishonest and I attached the texts to my photos (SEE PHOTOS) and I will quote her word for word. "In Brian Cohick's case, the "owner discretion" he refers to is Michael's charity to a disabled Veteran and Brian did not pay any portion of the $999.95". Ok folks here's the truth why I did not pay because the owner called me on my cell phone asking me what could be done. I said fix my vehicle and I do not want any more lights coming on. He asked me to take down my original review in return for the work that was supposedly unrelated to the $5,000 I gave them a month prior. According to Harrell Automotive spark plug and wiring repair costs $999.95 HAHA. As for her closing statements about honesty, I was honest when I removed the initial review and was a man of my word until the same issue and diagnostic came up (SEE PHOTOS) in which I informed Michael if it does the review will go back up, again I am a man of my word. She also states that it's not uncommon for more problems to occur after fixing another one, REALLY? After the initial $5,000 I gave them it's not uncommon for another $999.95 issue to occur (work performed in exchange for removal of initial review). She also stated we stand behind our work, first we will hit you with $5,000, then a week later oh $999.95 spark plugs? HMMMM interesting. Anyone in Erie who let's them touch your vehicle and have not read all the reviews, good or bad please read them all. Fair shake. But do not say I didn't warn you. Lastly please look at all the pictures I have attached carefully and think about your decision. Erie Strong!!!!

I have been coming here for years now. They are great. I know if I have an issue they will provide…read morean honest estimate. The people are super nice and their dog is the sweetest girl. As others have mentioned, they are very busy and you might not get an appointment right away but that should give you an idea of their quality work. My most recent service was great and at a great price. They found and fixed what was wrong faster than I had anticipated. I would highly recommend them.

Quality diagnostics and excellent work. They're always busy so appointments may be a little…read moreextended, proof for me of very high quality work. Highly recommend.

Two instances. 1. AAA set up a tow for my son when he was…read morestranded. Leonard's was assigned, called and confirmed pickup of car. Never showed up. Had to make other arrangements to get him home. 2. Set up a tow for a different car that broke down and after waiting 6 hours for them to tow. There driver was incapable of finding address had to spend 5 minutes on the phone to get him there. 10 minutes later he left without my car saying he was unable to back his truck in the driveway to get it. Needless to say there have been several cars that can get up to the car. Incompetence at its finest!!!!

Great service - fast response time, very knowledgeable and very kind. Made a terrible start to a…read morevacation (deer strike) better.

I would like to say I'd highly recommend Enormous mobile specialties. They are very kind courteous…read moreand fix my vehicle without any question they take the time to do it right the first time I highly extremely highly recommend them during they worked with me on the issues that I was having with my vehicle And would highly say they were very kind very courteous very fast.

Very professional and friendly people. Was taken care of quickly and employees are very friendly…read moreand knowledgeable. Definitely recommend!

I was involved in an accident on 5/13/22 my car had to be towed and stored by great lakes towing…read moreand repair it was towed and stored in a back corner out of view of cameras not secured inside of the fenced in yard and in the 2 nights I was in the hospital my 4 amplifiers were stolen my sundown nightshade 15 was stolen and then I was offered a deal wear I agree to commit fraud to cover $650 by telling progressive I paid the $650 and Jacob would tell them I paid the $650 so progressive would reimburse me for the tow and the rest would be paid out pocket of pocket progressive said don't do that it's fraud since then I'm writing this review on 7/11/22 it's been almost 2 months and great lakes towing will not give progressive their garage insurance information this is very unprofessional in the picture you can see my car in a back corner behind another building the main garage is about 100 yards to the left out of frame in the picture

From the owner: Auto repair and towing servicesread more

Do not trust this place. They destroyed my brand new tire and will not admit fault…read more I came to swap out my tires and the very next day my TPMS came on. I went and looked and my tire was ruined with a deep cut. I went back and showed them the damage and they kept saying it was curb damage. Which is not possible as all I did was drive home that day and the tires were brand new. It has only been 1 day since I was there. The tires also don't look like it was put on evenly. Keep in mind all 3 of my other tires are and look brand new. The constant mocking of all the employees telling me it was curb damage instead of handling the situation professionally has prompted me to write this review. Do not trust them to work on your vehicle. They do not admit fault and will mock you if your vehicle has damage. A nightmare scenario for the customer. Edit: - If it truly was curb damage. The damage would be on the right side, not the left. - If the tires condition was already in this state, then i should've been notified because I would not have allowed them to put this on my car. The receipt says "Tire condition checked"

I have noticed the. Terrible rise in the price of services, and tires. Also, no tires on display…read moreanymore? I want to SEE the tire I am buying..don't you ? I think something is really different there in the past few years. However, the workers have always been good.