We purchased a gas fireplace insert in 2012. over 12 years 0f ownership we had 2 problems with the…read moreunit after the warranty expired. The first problem occured in 2018 and the 2nd in 2022. We travel a fair amount and scheduling service was a challenge because of our unavailability. On both occasions Czar Energy Solutions followed up to make sue we had the service we needed. The owner even spent 30 minutes on the phone with me to troubleshoot the problem so that I might be able to avoid a service call fee and to make sure the service person had the correct replacement parts when he arrived. When we determined what the problem was he was able to get the service scheduled for the next day. The service people were friendly, knew the equipement and resolved our issues quickly upon arrival.

After calling various companies and reading reviews, I decided to use Czar Energy Solutions for a…read moregas fireplace insert to replace my pellet stove, from start to finish I was not disappointed. They did not charge(as do some companies) to come out and give me an estimate. That estimate did not come with any extra surprises as we went along. Before I finalized my order, they again came to make sure if the measurements and details I should underscore that I am an hour away from their store. They were very responsive throughout the process And, since my unit was installed during the summer, I didn't get to try it til today I had a few questions and reached out to them And, they were as responsive today as they were before I ever placed my order Czar Energy ricks

We can't recommend Bob and Superior Chimney Sweep enough! Bob was friendly, knowledgeable, and…read morethorough, and the pellet stove has never looked so good or burned so efficiently! And even better -- there was no sales pitch for a new pellet stove, only honesty, courtesy, and excellent work. We should have gone to Superior first to clean our chimney! They have the best reputation in the region for a good reason. Thank you, Bob!!

HIGHLY RECOMMENDED! Bob was cordial, professional & respectful. He was very tidy,kept us informed…read moreand did a terrific job of chimney sweeping. He is also well prepared as we needed a chimney cap and he had one ready to install. IMPORTANT to us and many: He asked if we had pets or children to be aware of being concerned for THEIR safety. (Our kitties were safe n' happy!)

Only give estimate if you hire them for a minimum of $430 to inspect(which they call a "sweep" not…read morea cleaning)first. Not willing to own their lack of management of the purpose of their inspection for repairs. They lean on the customer to direct their inspection of the chimney parts. They are in the business of inspection mainly. Still don't have the estimate since I would need $650 more for them to "inspect" the other 2 flues and then finally give estimate of repair. The customer pays them heftily just to get estimate. Done Right Chimney has done WRONG for me. The companies Yelp rebuttal clearly shows how they "script their scam". My 1st call I had to leave message then she called back. I then called with the Q about inspecting 2 other flues as option for proper estimate then a 3rd call I made to let her know I see on Yelp they do this and upset customers routinely. I never asked for an inspection nor a report, just an estimate. Obviously "the customer is never right " at done right chimney.

I had an issued where I was having water leaking into my chimney whenever there was a rainy day. I…read morehad a total of 4 companies come out and provide quotes, with Done Right being the last outfit to come and look at the issue. The other three companies came out, provided a quote, and all came to the same conclusion-that I had an issue with my cap. Done Right then came out to give me a quote. A week or so later I was sent a bill from Done Right for nearly $400 dollars. I called, stating this must be a mistake, and that I was just looking for a quote. I was informed that Done Right does not give out free quotes. This information was never communicated to me, not during the initial booking to have them come out, nor was this mentioned once their crew arrived at my home. The most infuriating part is that they came to the same conclusion as the other companies, and that I had a faulty cap. I have been a home owner for over 10 years and have never had an experience like this before. They were utterly unwilling to come to any kind of compromise with me over the lack of communication.

everything was perfect. customer service was amazing. highly recommend! okde hadleigh!!!!read more

Olde Hadleigh serviced my gas stove. The tech was awesome. He made the stove like new…read more Professional, clean, on time. I would highly recommend.

Kevin was fantastic to work with. He did an amazing job cleaning and repointing the basement…read morebricks in our 120 year old Victorian. Good communication, great work. Highly recommend Kevin and his team.

Kevin and his colleague did a great job repairing and rebuilding my chimney. Work was thorough,…read morecommunication was great. He responded in a timely manner to phone calls or texts. Cleanup was impeccable. I highly recommend him.

Installed our furnace in 2017. We have had condensation back up and water issues since. Today our…read moreheat stopped working. When i asked if we should use a different product because this one failed so quickly and that the furnace has had issues from installation on with condensation...they were immediately annoyed and are now refusing to come fix it. (i think they know they screwed up) mind you i have paid every bill with them having to call them back several times. i dared asked if we got a faulty product and should we go with a different brand blower. I should have switched companies long ago. It's winter and we have no heat. That's all you need to know about this company.

Called them Thursday afternoon because my hot water heater died. They were supposed to come on…read moreFriday to look at the job to hopefully do something for me on Monday. Waited all day Friday, only to get a phone call at 3 to tell they couldn't do anything for me at least through all of next week. Left me no time to call anyone else. Very unprofessional.

Best masons in the area and they were more reasonable than some of the other quotes we received…read more Highly recommended! Eric and his crew were awesome.

After calling Masonary after Masonary, leaving message upon message. Eric was the only one that…read morepicked up the phone. (No disrespect to any other Masonary, I learned this is a busy season) Eric listened to my frantic rant about my chimney & asked to see some pics of the damage. After I sent them he said he would come by for a closer look ASAP & he did. He told me he would try to fit me in, & he kept his word: Within a couple of days, Eric was repairing my chimney with his crew member Sammy. They fixed issue, after issue after issue. My chimney had a lot of them. They went above & beyond & they paid attention to every detail. I am not family. I just met Eric & Sammy today. The last review must have been talking about another Eric. I found him to be transparent, extremely knowledgable & humble. I am very picky about who I hire & I am very pleased & impressed with the work they did. I have added some before & after pictures. Lastly, I sent out a lot of pictures of my chimney, but Eric had one of the lowest bids, it was very fair. Neither one of them asked me to write this review. I wanted to, because I am very grateful to the both of them. True professionals with a very strong work ethic.

Mike's crew arrived early yesterday and got right to it. The pride they have in their work is…read moreobvious and the quality of their work is outstanding. They worked steadily and stayed for about 12 hours, ensuring my house was buttoned up in anticipation of rain overnight. No lallygagging with this group. Cleanup at the end of the job is worth noting, too! Looking around my yard today, you'd never know they were here. Mike is a delight and his crew was pleasant snd respectful of me and my property. The price for the job was fair. I'd hire them in a minute if I had another roof, lol.

Hands down the absolute best roofing company in Western Mass. Mike and his team of highly trained…read moreprofessionals were amazing. Showed up on time, worked tirelessly and diligently all day and rendered a flaweless finished product. Im very pleased with my new roof. Reasonable pricing, top notch quality, great craftamanship. I highly reccommend Firzgerald roofing!!!