This is based off a stay for a family member staying here while she was in the area. Our family…read moremember said the Hampton staff were very approachable and nice to deal with. She was very comfortable staying here by herself and she was able to get a good nights sleep.

Ah! Yes! ...and…read moreThank you!.... to staff and management -- for a great stay at a (new-to-us) ... we'll be back on our next trip) mid-route travel stop. Conveniently situated just off of I-65, this place is clean and comfortable, reasonably priced, and all-around just right for an overnight during a road trip. Any number of restaurants and conveniences nearby...not much more to say but to repeat....yes, we WILL be back!

The 6foot water stain on the ceiling, the mildew in the back of the bathroom doors, spider webs,…read morecord on ceiling to short to reach.

Went to a funeral. in Calera Alabama. this was embarassing for a hotel. there was cob webs in the…read moreroom. Our family had 6 rooms for the funeral. the ceilings had water damage. Shower head was hanging out of wall. i have pictures but can't load them

Everything went well! We had a bad experience with the Days Inn in Cullman and decided to find…read moresomething south of Birmingham. You can never go wrong with a Holiday Inn Express. We called ahead and the reservation was made with no problem. Staff was friendly, room was nice as well as clean. All bath products were provided so we didn't have to unpack our own. Continental breakfast included fresh ground coffee ( thank you!) Indoor pool available as well. We will always book an HIE while we travel from now on. Well worth it!

A great experience every time we stay here. We call ahead and let them know it'll be a late check…read morein as we're traveling and stuck in traffic. "No problem, we look forward to seeing you, safe travels." Arrive usually after 9-10pm with a smile. The place is always clean, the staff is friendly and room's comfy. A well nights rested and ready for more travel. The breakfast is hot and delicious, staff quickly cleaned up the area. Check out is smooth and with a smile. Definitely staying here again.

DO NOT STAY HERE!…read more The front desk staff was beyond rude and unhelpful. We were here for a softball tournament with 12 year old girls. We had lunch in the lobby in between games when KYLE rudely walked over and set down trash bags stating we needed to put our trash in the bags AND TAKE IT OUT TO THE DUMPSTER. Mind you we are still eating and intended to throw away our trash when finished in the appropriate trash cans. Then brought over a spray bottle and towels to wipe down tables when we were finished. Stating their staff had already left for the day so apparently now paying guest must handle said duties as if we work here. Shortly thereafter she attempted to yell at our children prior to speaking with the parents who were right there stating they were being disruptive and loud. It was roughly 1pm and they were merely speaking- existing in the lobby which was apparently too loud for her. She became aggressive and extremely unprofessional yelling at us as if we were children instead of simply asking if our girls could lower their voices. KYLE carried on for an inordinate amount of time while we were trying to diffuse the situation seemingly looking for a fight. At one point taking out her phone camera to record us. KYLE called the police and had 2 mothers removed from the property approximately 30 minutes later- one of which never raised her voice and tried her best to deescalate the situation despite the hostile manner in which she approached us. The police officers stated that watching the footage the only person behaving in a hostile manner was KYLE the front desk personnel. It is quite shocking that any hotel would allow a person this unhinged and out of control to work in a setting where she encounters people on any level. I will never stay in an IHG property again. This employee has countless bad reviews as it is and the police stated this is a regular occurrence at this property and were super apologetic as it was evident KYLE was clearly in the wrong.

A friend booked a room at the Holiday Inn Express and ended up sharing the room to save some money…read more It was pretty cool. My friend and I stayed here at this Holiday Inn Express hotel in Alabaster, Alabama for a night in October 2023. It was one of two hotels in this small community, which seemed puzzling but I get it. Not much choice in Alabaster. My friend booked it on Priceline, which had some pretty good deals there. Upon arrival, we came around 6pm on a Friday evening and checked in. This Holiday Inn express hotel was close enough to some shops and a couple of restaurants nearby. It was nice to have that in this town in Alabama. The service here was nice and quick and under two minutes after telling the hotel staff the name of the reservation and presenting a valid ID for identification. The hotel itself is a full service hotel, which has plenty of amenities, but we did not use them all, unfortunately. During my stay here, I particularly enjoyed the hotel breakfast. They had orange juice, coffee, and tea for drinks. They had scrambled eggs, mini omelette, sausage patties as the hot items. they had Wi-Fi, which was pretty good and fast. When we walked into the lobby, it was quite interesting and nice. The elevators were close by the front desk and we could get in and out without any problems. This hotel seemed smaller than most, but just seemed the right size for me. Although the prices were a little shocking at just over $200/night in Alabaster, Alabama in late October, I guess if you need to stay here, you're willing to pay for it. The room was standard and quite cozy. Came with two queen beds and I slept pretty well. Everything in the hotel worked to a tee, including the shower and the television. Seemed like a good stay here before doing something crazy in a community park at night like running for 24 hours at Veterans Park, but I digress. It was a nice stay and recommend anyone who needs to stay here while in the area or passing thru and needs a place for the night. The overall experience here at this Holiday Inn Express - Alabaster was pretty good and definitely nice to be back with this hotel brand. It was more budget friendly, since I was splitting the cost with a friend and fellow marathoner. The hotel had 4 floors, I think. The only drawback was that this hotel and the Candlewood Suites, which was literally next door, is the only hotels in the Alabaster area. Cute, huh. You'd have to either come from Birmingham or stay further south of Alabaster for more hotel options, but this Holiday Inn Express is a good one to stay, if you want to be in the local area. They had a fitness room with treadmill. I saw a guy in there on a Saturday morning while I was dressed to run an ultra marathon event in a nearby park. I was like, it was a beautiful morning at 50 F, why not go outside? That made me laugh. I wished I used their hotel pool for a little during my stay here but that wasn't meant to be. The most important thing was that I had a good / decent amount of sleep during my stay and the bed itself was pretty comfortable for sure. The service was friendly though, which is usually should be the norm. All in all, can't complain too much, although the price per night was obviously up there. It's probably worth it if you had to commute to Alabaster from Birmingham or anywhere else and need to be in the area. The hotel is rather nice and looks teasing and aesthetically. Nice on the outside. And so, if you love the Holiday Inn express friend, I need to be in the alabaster, Alabama area, consider staying here. This Holiday Inn express hotel is located at 1234 Main St. in alabaster, Alabama. They call major hotel, chains and brands, they accept major credit cards as well, but most bookings happen to be online and prior to arrival. You probably can call the hotel and book over the phone Subject to availability. They have private parking for guests who stay here overnight or multiple days. You would have to ask if there is a parking decal. You would need to put on your car to prove that you are staying here to avoid towing. As far as public transportation goes, I do not know if you can get here to Alabama's Birmingham, public transportation or a rental car is feasible. As suit grab a rental car or Uber or left to get here. It is basically the most convenient way to get here but of course having a driver doesn't hurt either. And so, if you're in the area, I need to stay, they'll be glad to have you. It is a comfortable stay and would recommend anybody to come here if they're in the area or just passing through. 4.5 stars for the overall experience. Love the complimentary breakfast. 5.0 stars for the location and 4.0 stars for the room comfort and front desk service. Support local! B

Our best stay ever hotel staff very friendly room cleanses outstanding the perfect location right…read morenext to Interstate best price we recommended this hotel our friends and family to try out

Unfortunately I did not stay here and Yelp is not allowing me to remove my review. Although the…read morereviews look good. Perhaps I will be able to stay in the future

Bed bugs the manager is racist always have a attitude her name Jessica she is very rude and mean to…read moreher workers if your not Hispanic she treats you so bad

Great place to stay at. Check in was a breeze. Front desk personnel were really friendly and…read morehelpful. Check out was a breeze. Room was beautiful and clean. Would definitely recommend. Will be back to stay if ever back in town.

We stayed at Wind Creek Wetumpka a couple of months ago. We checked in and noticed dog poop in the…read morefloor of our platinum suite. They treated it like it was no big deal. I wrote the corporate office and never received a response. We went back again and spoke to someone about our experience.....once again, no concern from anyone. Wow.....we wrote of over $60,000 in losses from there in 2025. They definitely do not care about people who spend a lot of money there.....wow

We stayed at the Selma, AL location one night, Brandon, our front desk agent was great…read more He was professional, friendly, great sense of humor and even directed us to a nice restaurant for dinner. The room was simple and very clean. Breakfast was fine, food was good. Staff was great! We would stay here again. Chris J.

I stayed here for the better part of 2 weeks. Aside from having to kill the occasional insects…read more(cockroach, silverfish), the stay was ok. The room I got was small, and I spend about 150+ nights a year in hotels, so I carry a lot with me. The room was cleanish. My problem was checking out. I called at 1030, two days earlier than scheduled, and asked for a late checkout, 1pm. I was told ok by the girl at the front desk. ​While I was on my way, I got a call from someone in management, saying I'd have to pay fo4 the night since I would be checking out late. I explained that I was a Diamond Elite member, but that didn't matter. I exited my room at 1200 exactly. I protested the charge at the front desk. The manager came out, but refused to budge. I won't stay here again.

Stayed here a week. I travel a lot usually spend 3 weeks a month on the road in a hotel so I see my…read morefar share of hotels. The staff is extremely helpful and pleasant. The breakfast is typical and average but offers a good variety. The evening social is a nice perk and they offer a decent selection. The rooms are clean and spacious. They are equipped well for a week stay. Beware the spoons in the room were ridiculously small. All the other utensils were normal size but these wow! Maybe it was just my room ? My only complaint was housekeeping. After being there 3 days I asked for light housekeeping (towels, vacuuming) the following day. The front desk person wrote it down I watched her do it. Next day, nothing no service. That evening I went back to the desk and asked for service again the next day and also to get needed towels. Next day, no housekeeping. I was leaving two days later so didn't see much sense in being disappointed again. I understand hotels are having it rough with housekeeping and ask you coordinate for service but they need to follow through. I am pretty low maintenance I remove my trash daily, keep the room tidy but can't vacuum or really wipe down surfaces. I just expect follow through. The property in certain areas is showing some age but they seem to be doing some updates and catching up on maintenance. I would recommend this hotel and would stay here again.

Residence Inn, great place to stay very friendly staff highly recommend this place eight out of 10…read morefor service. Give them eight out of 10 for quality of room service, as well as room comfort level. Great place to stay.