DO NOT STAY HERE! The front desk staff was beyond rude and unhelpful. We were here for a softball tournament with 12 year old girls. We had lunch in the lobby in between games when KYLE rudely walked over and set down trash bags stating we needed to put our trash in the bags AND TAKE IT OUT TO THE DUMPSTER. Mind you we are still eating and intended to throw away our trash when finished in the appropriate trash cans. Then brought over a spray bottle and towels to wipe down tables when we were finished. Stating their staff had already left for the day so apparently now paying guest must handle said duties as if we work here. Shortly thereafter she attempted to yell at our children prior to speaking with the parents who were right there stating they were being disruptive and loud. It was roughly 1pm and they were merely speaking- existing in the lobby which was apparently too loud for her. She became aggressive and extremely unprofessional yelling at us as if we were children instead of simply asking if our girls could lower their voices. KYLE carried on for an inordinate amount of time while we were trying to diffuse the situation seemingly looking for a fight. At one point taking out her phone camera to record us. KYLE called the police and had 2 mothers removed from the property approximately 30 minutes later- one of which never raised her voice and tried her best to deescalate the situation despite the hostile manner in which she approached us. The police officers stated that watching the footage the only person behaving in a hostile manner was KYLE the front desk personnel. It is quite shocking that any hotel would allow a person this unhinged and out of control to work in a setting where she encounters people on any level. I will never stay in an IHG property again. This employee has countless bad reviews as it is and the police stated this is a regular occurrence at this property and were super apologetic as it was evident KYLE was clearly in the wrong. read more

A friend booked a room at the Holiday Inn Express and ended up sharing the room to save some money. It was pretty cool. My friend and I stayed here at this Holiday Inn Express hotel in Alabaster, Alabama for a night in October 2023. It was one of two hotels in this small community, which seemed puzzling but I get it. Not much choice in Alabaster. My friend booked it on Priceline, which had some pretty good deals there. Upon arrival, we came around 6pm on a Friday evening and checked in. This Holiday Inn express hotel was close enough to some shops and a couple of restaurants nearby. It was nice to have that in this town in Alabama. The service here was nice and quick and under two minutes after telling the hotel staff the name of the reservation and presenting a valid ID for identification. The hotel itself is a full service hotel, which has plenty of amenities, but we did not use them all, unfortunately. During my stay here, I particularly enjoyed the hotel breakfast. They had orange juice, coffee, and tea for drinks. They had scrambled eggs, mini omelette, sausage patties as the hot items. they had Wi-Fi, which was pretty good and fast. When we walked into the lobby, it was quite interesting and nice. The elevators were close by the front desk and we could get in and out without any problems. This hotel seemed smaller than most, but just seemed the right size for me. Although the prices were a little shocking at just over $200/night in Alabaster, Alabama in late October, I guess if you need to stay here, you're willing to pay for it. The room was standard and quite cozy. Came with two queen beds and I slept pretty well. Everything in the hotel worked to a tee, including the shower and the television. Seemed like a good stay here before doing something crazy in a community park at night like running for 24 hours at Veterans Park, but I digress. It was a nice stay and recommend anyone who needs to stay here while in the area or passing thru and needs a place for the night. The overall experience here at this Holiday Inn Express - Alabaster was pretty good and definitely nice to be back with this hotel brand. It was more budget friendly, since I was splitting the cost with a friend and fellow marathoner. The hotel had 4 floors, I think. The only drawback was that this hotel and the Candlewood Suites, which was literally next door, is the only hotels in the Alabaster area. Cute, huh. You'd have to either come from Birmingham or stay further south of Alabaster for more hotel options, but this Holiday Inn Express is a good one to stay, if you want to be in the local area. They had a fitness room with treadmill. I saw a guy in there on a Saturday morning while I was dressed to run an ultra marathon event in a nearby park. I was like, it was a beautiful morning at 50 F, why not go outside? That made me laugh. I wished I used their hotel pool for a little during my stay here but that wasn't meant to be. The most important thing was that I had a good / decent amount of sleep during my stay and the bed itself was pretty comfortable for sure. The service was friendly though, which is usually should be the norm. All in all, can't complain too much, although the price per night was obviously up there. It's probably worth it if you had to commute to Alabaster from Birmingham or anywhere else and need to be in the area. The hotel is rather nice and looks teasing and aesthetically. Nice on the outside. And so, if you love the Holiday Inn express friend, I need to be in the alabaster, Alabama area, consider staying here. This Holiday Inn express hotel is located at 1234 Main St. in alabaster, Alabama. They call major hotel, chains and brands, they accept major credit cards as well, but most bookings happen to be online and prior to arrival. You probably can call the hotel and book over the phone Subject to availability. They have private parking for guests who stay here overnight or multiple days. You would have to ask if there is a parking decal. You would need to put on your car to prove that you are staying here to avoid towing. As far as public transportation goes, I do not know if you can get here to Alabama's Birmingham, public transportation or a rental car is feasible. As suit grab a rental car or Uber or left to get here. It is basically the most convenient way to get here but of course having a driver doesn't hurt either. And so, if you're in the area, I need to stay, they'll be glad to have you. It is a comfortable stay and would recommend anybody to come here if they're in the area or just passing through. 4.5 stars for the overall experience. Love the complimentary breakfast. 5.0 stars for the location and 4.0 stars for the room comfort and front desk service. Support local! B read more

Absolutely terrible, both the property and the front desk staff (specifically Kyle and her night time counterpart). We were with a travel ball team that had 10 families staying, some with multiple rooms. The rooms, lobby, and hallways were extremely hot, most rooms would not cool down. Some of the rooms were full of Japanese lady bugs all over the walls, floor, and beds. When my mother asked if the bugs could be cleaned up she was given a shop vac to do it herself and was told to keep it in the room to deal with it again when they came back. No comforters for the sleeper sofas. We checked in at 8:30 on Friday and were hanging with the other parents in the lobby, so was another team. The front desk yelled at everyone that they were being too loud and treated the parents like they are elementary school students. Clearly this lady had an axe to grind. Next day we had 2 hours to kill before our next game so we grabbed some lunch to eat in the lobby and watch college football. Kyle promptly walked over with trash bags, a spray bottle and rags for us to clean and instructed us to not use their trash cans that they would have to take out to the dumpster when full so she wants us to take our trash to the dumpster. The 12yo girls on the team were hanging at a table making TikToks, being normal kids, not rambunctious at all. Kyle ran over and started yelling at the girls. When one of the parents said to not speak to the girls that way and if there is an issue you bring it to the parents....Kyle went off on a tirade saying that the lobby is not a place to gather. The lobby with tables, chairs, charging ports, and TVs is not a place to gather?? She was on one, called the cops, who were extremely shocked as to why they were there because it was nothing out of the ordinary. When my mother began to film the altercation Kyle attempted to snatch the phone out of my mother's hand, and then began filming for herself on her personal phone (which is against IHG policy if anyone from IHG happens to read this). The whole thing then took a quite racist turn with Kyle against 2 of the other moms. Kyle is an absolutely horrible person, which there are numerous reviews documenting her behavior which I wish I had read prior to booking at this dump. We checked out a day early and went to Home2 Suites 10 minutes down the road, which was far and beyond a better experience. Kids able to be kids, parents able to hang in the lobby and watch college football, and bug free rooms :) Back to Hilton properties for our team. Also 1 star for Alabaster in general, that town is hard to like. read more

Day 1: The Front Desk Clerk KYLE was absolutely HORRIBLE! When I first checked in, she regaled me with personal information telling me how beautiful everyone thought she was and that people were intimidated by her beauty. When I finally got checked in, I went to my room and found numerous swarming Asian beetles. Went back downstairs and asked for another room. She told me there were no more rooms and that if I changed hotels, I would still be charged. She said if one landed on me, it was good luck and it would bring me lots of money. KYLE then offered to get me the hotel's Shop Vac so I could vacuum them up! She was nice enough to tell me I could keep the Shop Vac in my room in case I needed to clean up more beetles. Another desk clerk who was there offered to suck them up for me. After unpacking and taking my shoes off, I walked around on the carpet and it was so dirty that my feet were black. The shower unit was also dirty and had chipped places where someone had puttied the places but not sanded or cleaned them. Day 2: I was with my granddaughter's travel softball team and in between our games, we all sat in the lobby and ate lunch while watching football. KYLE came over to the table where my family and I were sitting and tossed down some trash bags and a bottle of cleaner. She told us that we needed to clean up our trash, take it out to the DUMPSTER and clean the tables with the spray bottle she had brought over! (Umm....excuse me KYLE, I don't work here! Not going to suck up bugs and not going to sanitize tables.) Of course, we were definitely going to remove our trash and put it in the trash can IN THE LOBBY without being chastised by KYLE! Several moments later, KYLE started yelling at our 12 year old girls for being too loud. All they were doing is messing with TikTok on their phones. They were getting ready to FaceTime with their batting coach so they were NOT MISBEHAVING! One of the parents asked KYLE not to address their children but to address the parents and they would handle the girls. KYLE became very confrontational and stomped over to where we were sitting and continued to rant. One of the parents tried to talk to KYLE and diffuse the situation. The parent never raised her voice and spoke to KYLE respectfully and professionally. KYLE continued to get ANGRIER and LOUDER! One of the other parents asked for the manager but KYLE refused the request. I had previously had my phone out in order to video my granddaughter and her teammates FaceTiming with their coach. I decided to tape what was unfolding in front of me in case it became an issue later. When KYLE saw that I was taping the interaction (I was not trying to hide it), she came over to me and started yelling and tried to slap the phone out of my hand! She then went and grabbed her phone and started taping US. I really don't think this is legal for an employee to video their guests and her laying her hands on me could be considered assault. I quit taping and left to call IHG corporate. They told me they could do nothing if I was still at the hotel and they would transfer me to the Property Manager. Of course, their call went unanswered. When I went back to the lobby area, KYLE and her coworker were sitting at the front desk giggling with each other. A few minutes later, two police officers came in. They asked KYLE which parents she had a problem with and she pointed out two of the Moms - both of whom were African American. That's when we felt like this had taken a RACIST turn. The police officers then told the two Moms that they needed to pack their bags and vacate the hotel. This was totally uncalled for and when I showed the police officers the video footage, they agreed that we had done NOTHING WRONG and that it was definitely all KYLE. They also stated they had no choice but to do as KYLE asked since it was private property. They also stated that they were called to this location frequently. While reading reviews on this hotel, we found that KYLE had pulled this kind of thing more than once. She has been called out by name on numerous occasions and not in a good way. My family and I did not feel comfortable OR safe staying in this hostile environment so we decided to check out a day early. When I went to pack, my room was once again Beetle Infested. They were even IN MY BED! This facility has NASTY rooms and NASTY employees! Turn around and RUN!!!! read more

We had a problem with Orbitz booking and ended up paying for a room when we got there. We talked to the manager Amy and she told us there was nothing she was going to do about and basically we are out the money. She said she hates dealing with third party companies. Amy and the other lady working front desk are both horrible people to put in customer service. After someone pays for a service there answer was screw you. This will definitely make us think about any Holiday Inn property. By the way the lady working overnight was very nice and helpful maybe Amy and the other lady working should take a few lessons for her. Wait why not just replace them with her. She was the only nice person we reacted with. read more

I think I will need to pass this location for any future traveling back and forth to our Florida home. This had some troubles in the past but now just off the hook. The phone system is stiil not working and this has been 3 years, different reasons with same results. The front desk staffers all need help in dealing with a customer as I was told things that I know were not true. I am a Platinum Elite member and we always get welcome points or snack with drink, NOT here. I was told the points are added at checkout, why do they call welcome points? The next morning before breakfast I went to the front desk and was told no points given with stayed with reward points, NOT true. Then came breakfast, I cut my thumb very deep gash that would not stop bleeding. I caught something on the lip of the warming trays they use, and leaked blood into the sauage tray. I told them at the front desk to maybe dump the bloody sauages, but NOT here, they did not tell anyone about this mess. I went to the front desk for some help with cut on thumb, she handed me two bandages and said have a nice day. I drove to Walmart and purchased crazy glue to seal my thumb and blood flow. The glue did the job and I did not stay for breakfast after seeing how they dealt with my blood, nothing. read more

The good is the beds and pillows are soft and comfortable. The rooms are clean and in order. The bad is that the bath towels and cloths are rough and not soft at all. They feel like you are drying off with sand paper. They do not have any hold bars inside the tub. Only on the outside. The tissue Kleenex feels like sandpaper and the toilet paper isn't much better. The tubs are too high for older people to step into and there needs to be some sort of rubber mat or something in the tub to keep someone from falling. There needs to be a separate shower so that some people don't have to climb into, they can just walk into it. The staff is awesome! Friendly, helpful and all around nice. We did enjoy our stay aside from the little hiccups. Thanks for having us and we will be back! read more

This hotel was clean and just what we needed for family staying in town. If all Holiday inn express were this nice I'd stay while traveling. The breakfast was always very good all three days. Anything needed extra the help desk was quick to provide. Definitely worth staying in. And you are close to restaurants and shopping. It's within the promenade retail development. read more

Horrible experience at both visits at this hotel. First visit room was not clean and customer service was horrible, I did give it a second chance and there was no change. read more

Stayed at this location a few times .unfortunately our last visit the front desk lady was the rudest person I have encountered in 25 plus years of being a diamond elite member. We attempted to check in with a registered service animal .we were thrown out and when I took this incident up with ihg they told them our service animal had bitten another guest .big lie.Sadly you put the wrong person in front of your business it can fail it.i have received no refund or explanation to this issue .Be careful dealing with this location. read more

I have been staying at this location off and on for the past 8mths when I am in the area for work. I have a certified service animal (dog) When I need a reservation, I call the front desk and make one and always list my service animal. This last time I seen a charge on my card for $163. I called to see what these charges were for. Every time I called, I was told I had to speak to the manager April, I left 6 messages before I was told this was a pet fee and I needed to speak to April. She is very unprofessional she does not call back. I kept calling I finally got a hold of her, and she stated I needed to submit my paperwork when checking in I stated that the clerks never keep a copy of it only make sure I have on us which I always carry it. She said if I emailed her the documents, she would take the charges off, I stayed on the phone with her until she received the forms. now, she is telling me the owners are out of the country, and I have to wait till they return to get my refund. I called again today to check on things and sure enough she not there and I had to leave another message, I have been dealing with this for over a month now. Managment and staffing needs to take a class regarding Americans with Disabilities Act (ADA). Customer service is everything these days and I will take my money elsewhere. read more

We were headed to Florida for spring break. Had a room reserved at another hotel, but there was a mix up so they didn't have a room. We called Holiday Inn and they said they had one room left. So we go there to stay since it is late and I have kids and my mother with me. We were quoted one price for the room and charged a different price. The room was not very clean, I had to wipe all tables down before I would let my kids sit at them. The sink wouldn't drain and there were balls of God knows what of hairy stuff. We let the front desk know of these problems. We were disappointed but was literally there just to sleep before we finished the second leg of our trip. We checked in on March 12th and checked out the following morning, before check out. We get home on the 19th I'm too exhausted to deal with much so I figure I'll go over everything on Monday. Check our bank account and I have two charges from Holiday Inn. One for 277.88 and one for 272.50. So I call them. First the lady at the front desk said one charge is to hold the room and one is for the room? So I tell well you charged me twice. Then she says it's because I smoked in the room. I tell her no I didn't, and she argues with me and tells me yes you did. I said nope didn't happen, my mother has a long condition and I don't even smoke in the car with her or at home. She then tells me the manager April will be in at 8 and will call. So I give it until 9:30 then call them back. April knew nothing about calling me. So I tell her I am not going to be charged for smoking. Yes, I am a smoker but one cigarette not even a pack is worth the fine. I told her I didn't smoke in there room because for one it is against the law two my mother can't have me smoke around her. She says well housekeeping said you smoked. I said so one person said the room smelled of smoke and I have 6 people saying no one smoked in the room? She said sorry housekeeping said my hands are tied. Ummmm..... I thought you was the manager? So I tell her I went outside like the law says. I spoke to the person at the front desk each time I went out. I then asked her why would i walk outside to smoke then come back in and smoke? Makes now sense right? She said I agree. OK, then take off the smoking charge April says she can't housekeeping said. If I was dumb enough to smoke in a NON-SMOKING hotel, wouldn't someone on my floor have smelled and contacted front desk? When the front desk brought us pillows at 11:30 don't you think he would have smelled it? When they slid the bill for the room under the door wouldn't they have smelled smoke if I had been smoking in the room? No complaints, front desk guy never smelled smoke, and I'm assuming the person who slid the bill under my door didn't smell smoke. April the manager said they had to bring in a special machine. Talk to Holiday Inn corporate and there is no such machine ever used. So April lied, imagine that. If you are a smoker and follow the law by smoking outside, be ware and check your accounts. I recommend everyone who has stayed here to check their accounts they used at this hotel. read more

Holiday Inn Express & Suites Alabaster - Holiday Inn's "prosessing" of review - Hotels Near Me - Alabaster, Alabama

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Would rate zero stars if possible. The girls at the front desk were great, but that's it. Stayed here in Aug 2019 to wake up the next morning to a room infested with ants and no hot water. Immediately went to the front desk to speak with a manager but apparently they're not there on the weekends and was told to call Monday morning. After never receiving a call back calls corporate and they were just as bad. It's been over a month and still waiting for a refund. Total waste of 150.00! read more

Holiday Inn Express & Suites Alabaster - Dead ants on tv directory - Hotels Near Me - Alabaster, Alabama

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I'm not even sure where to start. I booked a hotel room online and paid with a virtual card. I get there and provide my ID and a different credit card for incidentals. The young man said he needed to get the manager because he was advised they needed to see the actual card the reservation was booked with to confirm it matched the customer. I explained to the "manager"the way I purchased it and was still refused to check in. I was told I needed to have the physical card. So I asked them to cancel the reservation. I transferred money to my minor daughter's debit card that I control (since she was with me). I attempted to explain that I rebooked it with my daughters card and had the card with me and my daughter. However my 14 yr old had no ID and was advised they couldn't make a reservation for a minor. Then another customer approached to check in and I told the lady to help her and I would wait. Halfway through assisting the other lady, the "manager" looked and me and told me she was done with this conversation and that she couldn't help me. I told her I wanted to speak with the General manager that she said she would call. No answer from the general manager. I again tried to explain to her that all I use is Apple Pay and she said she couldn't do that. She got loud and I asked fee for her name (Kyle or Kai). I asked her to write it down and she pointed to the door and told me to leave or she was calling the police. I welcomed that. I wanted outside to speak with them professionally and they went in to speak with her and came back out and advised me that what she did was completely unprofessional but refuses to do business with me. The police provided additional options to stay at and I left. I have never in my life had the police called on me or treated so horrible and I'm a travel agent that travels regularly. Holiday Inn, I would advise you to please retrain your staff because "Kyle/Kai" definitely needs the training because she's in the wrong type of work with her attitude. read more

Light in the room by the chair didn't work, phone in room was broken, there was no way to take a bath, tub stopper was nonexistent. You could see straight down into the pipes. This is by far the WORST hotel we've ever stayed in. read more

We have NEVER stayed in a Holiday Inn Express. Normally Hilton and Marriott. We were exhausted and couldn't find anywhere to stay. It was 9:30pm. So we stayed here. First of all the front desk clerk was so helpful and courteous. We popped into Buffalo Wild Wings for a late dinner and headed back. The room (King Suite) was clean and inviting. The corridors were ok. Not dirty but rugs could use a vacuum in a couple spots. The breakfast was clean and plentiful. This stay has changed my mind on the Holiday Inn! read more

My initial review to the IHG website got rejected because it didn't meet their guidelines. How do you have review guidelines??? Upon check in, I was given a key to a room that the lady at the front desk saw was available on her piece of paper. I, a female guest, walked up to the room and opened the door to find that the room was occupied and there was a naked man to greet me. I quickly closed the door and ran down stairs to the front desk. When I told her what happened SHE AHD NO IDEA THERE WAS SOMEONE IN THE ROOM AND HAD NO IDEA WHO THEY WERE. And that was the last room of the type of room we reserved on the IHG Website. So we were put into another room, but the people who weren't supposed to be in the room got to stay. I've spoken with guest relations multiple times and have been told the hotel manager was going to call me. Didn't call Monday when I was still checked in. In fact, I called guest relations and they spoke to someone at the hotel who says the manager isn't in. Come to find out, THAT WAS THE MANAGER. Manager never called Tuesday after I checked out. And it's now it's Friday and I still haven't been called by the manager. IHG Guest Relations didn't seem to grasp the severity of the issue and had offered to send me a check THAT I HAVE NO GUARANTEE OR CONFIRMATION OF for only $52.xx. Based on the issues, I wanted a refund for the first night that would have been $88.xx but NO ONE I'VE SPOKEN TO IS WILLING TO DO THAT. AND THE MANAGER FOR THEE HOTEL PROPERTY IS REFUSING TO RETURN MY PHONE CALLS. TERRIBLE HOTEL EXPERIENCE. TERRIBLE EXPERIENCE WITH HOTEL COMPANY'S GUEST RELATIONS (other hotel companies have guest relations departments that will do anything to make you, the customer, satisfied with your stay). Manager finally sent me an email, but I'm pretty sure it was a form email because it didn't address my issue and didn't offer anything to make up for it. This has truly been my worst hotel experience. read more

This property was clean and the bed was comfortable. Staff was courteous and friendly. Nice variety of choices for breakfast.

Bug infestation that they were well aware of. Gave me a long ass explanation as if that was going to solve a problem that should've been taken care of in the first place. The manager admitted to knowing about. Offered us another room in the hotel because they're were plenty of rooms. If you had so many rooms in the first place why rent the rooms that are infested? I'm traveling with children and this is more than an inconvenience. Watching my son have bugs crawling on him really disgust me especially since it could've been avoided. Irresponsible careless and despicable is all I can say for the money grabbing management. read more

Great reservation clerk. She went above and beyond helping us with an extra bed. Great beds by the way. I want to purchase an extra long twin but I forgot to see what kind they were. Great morning hellos. Great breakfast. Definitely a place to stay on your way to where you're going!!! read more

Stayed in room 122. At 402AM the trash truck came and emptied the dumpster right outside my window. Scared the shit out of me. The room was clean and the bed was comfy. The water never got hot, so I took a cool shower. read more

DO NOT STAY HERE! THEY WILL CHARGE YOU DIFFERENT RATES, AND STEAL FROM OUT OF TOWNERS BANK ACCOUNTS, AND MANAGER WILL HANG UP WHEN YOU TRY TO FIND OUT WHY YOUR MONEY WAS STOLEN!!Only gave one star cause zero wasnt an option. Stopped with my family on a spring break trip to florida. After about 12 hours on the road, we went to stop for the night in Birmingham al. They had accidently rented our room wed had reserved, everything around was booked..but, there was a holiday inn express in alabaster, right down the road. Pricey just tonsleep, but hey, it IS a holliday inn right? So at least ya know its nice! WRONG!!! Get there, quoted me 235 total price. Charged my card 279. Confirmed 235 3 times. I am a smoker. I have a child with asthma, i dont smoke around them. Also had my 70 year old mother in law, who has sarcoidosis. Another condition that cannot be smoked around. We get into the room, its filthy, and obviously had not been cleaned. There were multiple black clumps, tumble weeds, of some type of hair everywhere, possibly from a pet. The bathroom sink was so clogged, and full of water, i had to unclog it with a piece of wire hanger (my own) even reported to front desk. Had to call for pillows and blankets, got there at 11:30 pm..loaded the kids in, went outside to smoke. On the camera, right in front of the hotel. Smoked a few times before i slept, walked past.front desk each time, and smoked in the designated area. Few more times at 7:30am when kids were getting dressed, checked out and left.. Fast forward a few days, looking at bank statement, was charged almost.600 dollars in 2 seperate billings. Said housekeeping said room smeled like smoke. With 2 people with health issues who couldnt be smoked around tried calling, lady at.front desk, possibly.christine, was rude, nasty, called names, asked.for manager, she refused to come to the phone. Asked for her bosses contact info, was told she didnt have a boss, and hung up. Then repeatedly hung up the next several times i called, finaly answering to say were not taking anymore.calls.frommyou and hung up on again. Been stayin at holiday inns over 30 years, never a complaint. They said this isnt a holiday inn, its a.franchise, like mcdonalds..contacted holiday inn corporate, am told i will be contacted in 48 hours by top management. Will update review. Already did a chargeback on the smoking.fine. they are the rudest nastiest people i have ever run across, an im 54 and been all over this country. Find a motel 6, least they are honest. read more

This sorry excuse of a hotel sold my room on a sold out night tonight because the CC didn't process. So instead of leaving a voicemail or sending an email, they chose money over dedicated customers and sold the room. The useless slob of a human at the desk refused to give any assistance and I had to drive 35 mins back where I came from (making that a total of 1.5 unnecessary hours of driving) to find a hotel as anything and everything in the area is sold out due to the nascar race at Talladega. Why is staff so incompetent that they can't think that people might not be able to answer their phones while at work or driving to the hotel? Common courtesy would be a voicemail but that's too much for this hotel to do. If you absolutely have to stay here make sure to call every hour on the hour to make sure your stay is confirmed and the room won't be sold out from under you while you're traveling. I will NEVER stay in any IHG branded hotel again - as a full time traveler that's prob about 25-50 nights a year that just went out the window. Fuck y'all. read more

Stayed for one night last Friday and checked out Saturday early morning. Staff was great, friendly, and helpful! And room was very clean and new. We had to leave very early so our son could weigh in for the State Championship wrestling tournament, the lady at the desk let him grab a yogurt and Cinnamon bun to take with us for after weigh ins. Great overall experience! Thank you for being so courteous! read more

The staff were friendly and courteous, the rooms were clean and well maintained, and the breakfast was very good. The Wi-Fi was strong, and there were enough USB ports available for all of our devices. All in all, we had an enjoyable two day stay, and have no complaints. read more