I was taken by ambulance to the ER on a Friday afternoon. It is hard to describe the scene and cast of characters you encounter there. This institution has been my family's healthcare provider for all my life. You first encounter the triage nurse station. Staffed by two, this should have been my first clue of how this day would go. One nurse seemed to care about my situation, while the other was rude and only going through the motions. Deemed not to expire anytime soon, I was told there were no beds and sent to the waiting room. The waiting room was filthy. The floor was dirty and needed a good cleaning. Trash, including bandages, washcloths, and food wrappers littered everywhere. The badly padded and unfriendly seating is arranged in a tight unorganized manner. Many seats were filled by individuals laid out across them sleeping. I later found out that most of them had been waiting more than twelve hours for a bed. During my time visiting the waiting room, I also had the unlucky opportunity to visit the restroom. This room took filth to another level. It was questionable that it had been deep cleaned in a long time, as some substance was oozing away from the corner of the room. Porcelain surfaces were dirty and stained. The floor was wet and dirty. In a short time, a doctor called me back to a small office and conducted a 30-second interview. Again with no immediate danger detected I was instructed to wait for labs and radiology and sent back. It should be noted that when reading the doctor's office notes from that interview, my reasons for being here were misquoted and it would appear that they had completed a very thorough examination in those 30 seconds. Radiology quickly appeared and while whisking me away for the scans seemed to side-swipe anything possible in the aisles. Labs were taken upon my return. Two hours later the doctor returned and informed me that everything looked ok but I needed to be admitted for observation, monitoring and to see the 'Special Cardio Team". But still no beds, so back to the waiting room. Seven hours into this ordeal, the irony of it began to surface. I needed observation and monitoring, yet I was in a waiting room, now filled with a multitude of hacking and coughing people. No one was keeping track of my condition. It is now late enough in the day, that I doubt that the special Cardio Team was even still in the building. Walking to reception I asked who I could speak to about my situation and was told that there was no one and I just had to grab an available nurse, if possible. Finally, after a few failed attempts a nurse lingered long enough to hear me out. After agreeing with my logic, I was told there was nothing that could be done, that some people had been waiting 33 hours now for a bed, and that the Charge Nurse would be called. The Charge Nurse never showed. After another hour I confronted the Triage Nurses, who listened to my query, explained the shortage of beds, and sarcastically mocked my interpretation of the doctor's office notes. When I elected to go home and observe myself in a cleaner, more sterile environment, the one nurse pulled my IV port, roughly pinched the skin applied way too much tape to hold gauze on my hairy arm, and waved me on my way. As a final note in looking at the McLaren Patient Experience Representatives web page, I find it interesting that some locations seem more dedicated to the patient. Contact names, emails, and fax numbers are included. Flint though lists only a phone number. read more

I work at a clinic and while at work I was having chest pains. A nurse took my blood pressure and had to put me on oxygen. A doctor came in, checked me out and told me to go to the ER. I chose McLaren because it is close to my house and my doctor works through them. I haven't gone to McLaren ER in years because I always went to Hurley Urgent Care and I will definitely go back!! When I left work my bp was 188/124, I checked in at McLaren they called me up, put me on the EKG machine and took my bp it went down to 168/94. They told me to take a seat there were no available beds and they will try to do as much as they can while I was in the waiting room. This is where the bs began! There was an elderly lady sitting in a wheelchair that had been there 2 hours before I arrived, she fell and was in pain but they had her sitting there waiting. By her 6th hour she said she couldn't take it anymore so she called her son and left. 2 hours later when it became my 6th hour of waiting I got up and asked the Second Lady I've seen behind the front desk what the hold up was because hospital policy is if no one comes in dead, dying, shot or stabbed, chest pain was a high priority...not at McLaren. I was told I was at the top of the list then 5 minutes later was finally called back to do a blood draw... Sent back to the waiting room. A hour later had to get up again and ask what was going on, it was a 3rd lady behind the desk, she told me I was at the top of the list and then the lady doing registration stopped me to tell me the doctor is in my chart I can register with her at that moment or wait I had to laugh because almost 7hrs later and I'm finally being registered. So I did, wait a few minutes Dr calls me back does a 2 minute assessment and orders an X-ray. Waiting another hour X-ray finally comes takes me back to...you guessed it, an area with a bunch of empty beds, a dude sitting behind a desk and the lights dimmed!! I was like what the entire F...! She had me sit on the bed, put an X-ray board behind my back that was sliding down, hold my breath and she was a good 5-6ft away taking my X-ray and again after I jacked up X-ray I was sent back to the waiting room where I ended spending a total of 11hrs, watching people who came in for bladder infections get put into a room while I sat with chest pain, & a stupid IV port in my arm, a gentlemen and his wife that me and my wife had the pleasure of meeting who were supposed to be directly admitted were on their 5th hr of waiting. I ended up having to go back up one last time with an attitude to get my last blood draw only to find that the staff changed again and the new blood draw crew had no idea I was even there! They thought I came in off the street with an IV in my arm and I loudly said with an attitude no I've been in this damn waiting room for 11hrs with chest pain and still haven't been taken back or looked at for my pain! I got discharged and on my paperwork basically called fat, have a nice day and go see your primary doctor! Damn imbeciles!! read more

My son was admitted in the morning and it took the psychiatrists all day to find a place that he could go to because he's autistic. The nurses were all caught up in their protocols and didn't seem to care about him. He was very agitated and was not allowed to have anything. One of the nurses was rude. He wouldn't help. Their psychiatric floor never has any beds available but meanwhile McClaren spends all their money on expansions and very little on patients. He was not violent or loud, just very hungry and thirsty. McClaren needs to update their policy on autism. I wish I had just taken him home. It was a nightmare. I will never go to mclaren emergency again even if I'm dying. It's even worse than hurley. He's an adult so i didn't have any rights but he didn't have any rights either. It just shouldn't be all about protocol. Think of the patient!! read more

Checked into ER on January 7th at 11pm with vomiting & excruciating stomach pain. Vitals were taken on arrival but then continued to sit in a very uncomfortable hospital wheelchair for a total of 11 hours. Bloodwork was eventually done after several hours sitting in the chair. CT was ordered. At one point upon asking the dr about pain medication was assured it was ordered. Apparently never ordered after asking other staff members. Finally admitted to ER room 9:00 am & finally given pain meds. What an inexcusable experience! read more

Of course they have removed the reviews section on the page. I had good experiences when having surgery's here. But having to come through the ER and deal with horrible staff and lack of care is something I will never do again. BF was in horrible pain. Could barely walk. Was in bathroom in ER lobby. He couldn't stand up and almost passed out. I had to go out and ask for help 3 times before I got help. Was only one other patient in the ER. While employees stood around on their phones. They acted as though we were inconveniencing them. Char was wonderful and helped us once in a room. He could barely move and was crying in pain. The disgusting charge nurse walked in and asked what the problem was. I said we are in the ER asking for help and he was in severe pain. She rudely walked out. I asked for a bedpan because he wasn't able to get up. The charge nurse came back in, some of his BM had came out on the bed. Shamed him for having a BM. She complained about the smell and was demanding to know why he wasn't on a bedside commode since he had walked in. He did not walk in. He came in in a wheelchair. Which I told her. Watching him cry and shake in pain while a nurse was rude and belittling was very upsetting. I cleaned him up and took more care of him than the staff. They never offered help. I've worked in hospitals and in healthcare for 15 years. I would never treat a patient this way. Will never go there again. We normally go to Lapeer. Filed a complaint. Will be following up everyday. Do not go here if you want good care. Go to Hurley for real care. Read google reviews saying the same from other experiences. read more

My sister is still in the emergency waiting room some TWELVE hours and still no diagnosis as to what is wrong. I am going to report this to the local news stations and this will be plastered all over social media. The hospital it the worst hospital in Flint DO NOT GO THERE MAKING SOMEONE WAIT IN THE EMERGENCY ROOM. This is very unprofessional for a hospital. I am warning the public this is what this crappy hospital is like. Your staff sucks. I am going to talk to a lawyer also. Making someone wait that long for service. I rate the emergency room. -100% shit! read more

McLaren flint er is there worst experience I have ever had. Seven hours in waiting room and still haven't been seen. Staff was very rude very unprofessional. This experience makes me think McLaren should just close it's er nobody to draw blood or do blood work. No management available to speak to read more