This is about the billing department for RMI. I had a payment plan set up. They sent me my first…read moreinstallment bill and I paid it promptly, but it was never cashed. Lost by USPS, who knows?? They told me it was my responsibility to notify them that the check hadn't cleared my bank, like I was 10 years old and needed a lecture. I replied, I'm notifying you now. I initiated this call. In July I didn't get another statement, but I DID get a threatening collections letter. I contacted RMI billing immediately. I don't know the name of the woman I spoke to, but she was RUDE, snarky and impatient. She demanded $600 right then or the collections action would continue . Then I said I would just pay it all off from my Health Savings Account. I didn't want to disrupt that money as it is invested, but it was more important that I would not have to ever deal with her again. She couldn't have cared less. They have NO idea what a person's financial situation is. She could have chosen to give some consideration to the fact that the postal service lost the check, but no, her choice was to act like a Nazi and make me feel like a liar. I will NEVER be back to RMI. There are other professionals who are truly professional acting. Furthermore, I will share this experience with everyone I know. The doctors should be aware of who they associate with, but they likely only care about the money to support lavish lifestyles. If not for this unpleasant encounter, I would rate higher, but billing really blew it.

Everyone was superb, but especially Jenny, Lindsay, and April were standouts. I arrived a few…read moreminutes before my appointment time at 7:50 a.m. Everything went according to plan for the actual MRI, I did have an issue uploading my insurance information through the portal. Found it hard to believe that PDF documents could not be accepted as uploads. I hope the results of my MRI are as good as the service I received. Care Quality = Nearly Perfect!

I have been to a few doctors offices in my day, but Michigan health specialist and Dr. Joyce…read moreStevens by far have exceeded my expectations. Genuine, compassionate care.. I frequent this office often sometimes every 30 days the wait time is minimal all of the staff that I am involved with including Dr. Stevens, who is a valuable asset to this office support staff such as Unique and Mary all have delivered an experience that I would say a second to none. thank you everyone in Michigan health specialist for providing quality healthcare. Sincerely Tony McComb

I worked at this place and Dr Stevens doesn't care for the pt. Her attitude toward coworkers and…read morepatience is horrible. She has patients waiting hours to be seen. Your appointment could be at 11:30 or 11:45 and you won't be seen to after lunch. She takes off days at time to keep from seeing certain patients. MICHIGAN HEALTH specialist is a Center-based home facility and that means you are not supposed to turn patients away. Not sure what Dr. Wheatley did with her patients but nobody wants to seen them. Let's talk about the previous staff was rude to the patients, I witnessed it myself. She was rude to me. She smelled bad and she was there for almost a year. It's hard to get refills for the patients, prescriptions are not being put in and or sent to the proper place. They leave this up to the front desk to handle to take messages back to the doctors when there should be a nurse for that. The phone is trash it hangs up on the patients. Front staff is the face you can only do so much for the pt if the providers refuse to do something it make them look like they are not doing there job. Here a good example I'm on the phone with a pt. Mary calls I don't answers because I'm on the phone. She calls my coworker, coworker inform her I'm on the phone. I told her give me a minute I'm on the phone. How rude to interrupt someone mid sentence. I heard Mary in a rude tone tell her can't wait. Mary was calling about a pcp change for a new pt. Pt informed me she had it changed.. but was told she had to reschedule. I would get calls from Mary about pt with balances. My job was to ask if they say no or they don't have it. I'm not forcing it. I could write a book... but I'm stop here... I don't normally do reviews but here you go...

I saw several doctors through here. Lynda the psycatric nurse at the clio Michigan location called…read moreme in only part of my script but called the pharmacy to see if I picked it up. She apparently ticked off my pharmacy because in turn they were rude to me. I'm sorry you don't get to change what a person has been on for a year because you want to I choose MY healthcare team. They forget they work for you! My main doctor used to be Roome at the Burton clinic he couldn't get ozempic through yelled at me (he has snapped at me several times) saying it was of course nothing his office was doing wrong. I get a new doctor and BAM I got the ozempic the next day. Not to mention they treat you like drug addicts I have to drop just to get my Adderall I'm 45 and NOT a addict and don't appreciate being treated like one. Which is why I won't go through their pain management I'd rather tough it out than be treated like a addict. Please when searching for a doctor make sure you do not choose Hamilton.

Do not go here they are hack doctors all they do is set you up with appointments you probably don't…read moreneed, they misdiagnose and set you up with dozens of tests to soak your insurance company, go to a real doctor!

I'm 58. I was up in Michigan this past week visiting my sister. While riding horses with my niece…read morethe saddle strap broke throwing the saddle and me to the ground resulting in two broken ribs, a bruise lung and a large hematoma on the right side of my body. From the ambulance ride to Hurley to my five day stay everything was great. You were not made to feel like just a number. Friendly and concerned staff from the doctors to nurses to orderlies to the cleaning crews. Two small negatives: The food was pretty terrible (at least what I ordered) and wait time for test results was very very long. However, the wait time may be normal, I don't know. I've never been admitted to a hospital before.

Brought my grandmother in for a fall than injured her knee, took over 4 hrs to be seen than once in…read morea room left alone for another 4 befor they x-rayed her took about 2 more hrs for them to tell her the results than they said she needed an mri now its been over 12hr and no sign of how much longer it will be. Over 12 hrs here and only talked with someone for maby 15 minutes, just left alone in a room for hours.​