The team here at Key Auto Mall makes it really easy to complete business. I've scheduled…read moremaintenance for my Mazda twice now since owning it and each time it's been easy to schedule an appointment. Upon arrival I've been promptly greeted and given a fair estimate for the services being conducted. They've also kept me updated on the process throughout and I leave with a through multi point inspection. I'd highly recommend them and will continue using the service department.

Everything. they sell you used cars that fall apart. I bought a used jeep it new the engine on…read morethe way home. They put us in another used jeep. It's been in the shop 9-10 times haven't had it a year yet. Im convinced they are not doing the inspection before they sell a used car

I came to LOOK at a vehicle today. I really wanted this car as well, but as in every big financial…read moredecision I wanted to take some time before spending that kind of money. I would have been putting a substantial amount down, along with a trade. Credit check was going on in the back room (literally behind the salesman) when I could hear their finance manager YELL. A lot of it was inaudible but I knew it was about me. I heard enough and I was the only customer there at the time. He came out and introduced himself and I recognized his voice instantly. I got up and left. EXTREMELY unprofessional. I understand the business is to sell cars, but trying to pressure your customers and then literally yelling behind closed doors is another thing.

My wife just came back from having her Toyota serviced, oil change and tire rotation. Apparently…read moretheir service dept has a new electronic system whereby the customer doesn't really talk to a service advisor. Instead they get emails and texts about additional services their vehicle requires. My wife hates it. It was very confusing for her. Also, when her car was finished, no one ever notified her it was finished. She had to go to the service desk to ask about it. We were thinking of buying a new Toyota in a few months, but if this is how they're going to run their service dept, we'll probably go elsewhere for a new vehicle. Whatever happened to personal customer service?

I was unimpressed. We were there for 5 hours, had minimal updates on what was happening. paid $200…read morefor a diagnostic and never told their calibration machine was not working to fix the issue so sent me on my way hours later with no fix and a $200 bill. Super disappointed.

I've purchased 5 cars in the past from Zimmerman. I would highly suggest NOT shopping there. The…read moreOwner is a liar and a cheat. The only reason I've purchased there in the past is because of the honest Sales People. The owner ruined my possible purchase experience by lying to me and playing dumb to the situation. That's where I have to draw the line. If you lie to me, I'm done with your business. If you must purchase from there, at least ask for Doug. He's an honest guy and knowledgeable. No one knows more about Honda's than Doug Pearsall. Additional information: I offered to put a deposit down. To avoid the issue that happened. The vehicle was being held by Doug and the owner didn't care and sold it to a buddy of his. Later, the manager called to apologize and stated that they don't take deposits. Which I don't believe. That would be dumb in the car business, not to take a deposit. So your response is conflicting about what happened.

Amazing customer service. Jesus Diaz went above and beyond to insure we were satisfied with our…read more2025 Palisade. We had experienced superior customer service at Green Hyundai with a previous vehicle and when it was time for a new car, we did not hesitate but came directly to Green. Highly recommend.

While we are traveling, our 2022 Hyundai Santa Fe had a problem. We contacted Green Family…read moreHyundai,Moline, and they were able to pick up our vehicle and figure out the problem. Unfortunately we had to wait for parts, but they were able to accommodate us, and get us to our destination, until we could return and pick up our vehicle. Thanks to PAIGE, Courtney, Josh, Tyler for their assistance. The problem was taken care of . On noticing my military veteran plate. I was thanked for my service by them, as well as one of the service techs who was from Vietnam ,where I served .I now would like to thank them, for," their service" Thanks David B

They were closing and I told them I would be back the next day to purchase a car after work. They…read moresaid they would put it through mechanical inspection while I worked then texted me the next day at noon telling me they sold the car. Liars!

Background : I have a 2012 Cadillac CTS with 109k miles on it. It was originally bought new in…read moreNashville. Story: I brought in my Cadillac to get a leak looked at after firestone noted a oil leak on my car during an oil filter change. I scheduled a time and got Mclaughlin Cadillac to do the assessment of where my oil leak is coming from. Mclaughlin Cadillac diagnosed it as coming from my steering gear, oil pan and the oil filter adapter housing. Their team recommended that I repair the oil filter adapter housing and monitor the other leaks. I scheduled the repair based on their recommendation. They completed the repair and I got my car back. It cost approximately 900 USD with the initial assesssment. Upon the first initial return, I noted that the leaking was much worse than when I had originally given it to them. They agreed to have me bring the car back in and assess the problem and see what was causing it. McLaughlin Cadillac scheduled me to bring my car back on 7 MAR 24. Mclaughlin Cadillac had my car from 7 MAR 24 to 27 MAR 24. I was told they identified a manufacturing defect with one of the gaskets, they replaced it and gave it back to me. They said they drove the car and ran it idled for 45 minutes and said there was no leak. Upon returning home on 27 MAR, I checked to see if there was a leak. Yes, there was still a leak. I called McLaughlin and brought it back to them the very next day. They put my car up on the rack and said the leak was now coming from my front cover, steering gear, oil pan, rear main, different cooler lines and possibly a valve cover. It's odd that there was now a leak from many different locations not originally identified when they put dye in the engine to see where the leaks were coming from. I asked for a quote for all of this and when they could get me in for repair. They said best case was mid to end of April. Upon coming back with the list of issues, I was told that the manager of Mclaughlin Cadillac would be declining to do the work on the car because my 2012 is "too old" and "things would keep breaking" and that Cadillac recently released a new policy that prevented them from doing large jobs on Cadillacs older than 2017. This is highly unusual and fairly suspect, it doesn't appear they know what the root cause of the leaks are in the first place. It also speaks poorly to the cadillac brand as when services are most necessary, cadillac will stop working on your car entirely based on their "new" policy. The repair that originally took one day, the second go around took them 3 or so weeks and now they won't even touch the vehicle leading me to believe they caused more issues they now don't want to fix. Steer clear of Mclaughlin, questionable business practices, ultra slow service - which seems low quality. You will likely have issues with whatever service you recieve from them. Additional Information: The owner has previously replied to this review in other venues stating that we "mutually agreed" that I would seek repairs elsewhere. This is untrue, as I was never given the option despite my willingness to pay for the "identified" repairs. Their manager, according to Sam at their dealership, said they would not service my Cadillac.

I was on a road trip from MI to CO when I hit a deer near Moline. The police officer recommended…read moreSexton and I am so glad he did! I had the best experience. Sexton worked easily with my insurance. They updated me weekly with the progress of the body work, which I really appreciated. I had to fly in to pick up my car- they gave me appropriate notice so I could book a reasonably priced ticket. Sexton also picked me up from the airport. Finally they offered me coupons for meals and hotels to help with the travel cost, which was so thoughtful. If I lived closer, I would use Sexton for all of my car's needs. I would recommend Sexton!

Shady business, stay away. Called on 4/2/26 to confirm price and schedule a test drive for the…read morefollowing day. Arrive and I'm informed that not only does the truck have 3k more miles on it because the sales manager has been driving it but also they did a "Ford blue certification" on it overnight so the price also increased by $3k. Seemed suspicious but after haggling we reached an agreement, against my better judgement. Noticed the coolant overflow was low on the way out and they filled it (apparently checking fluids isn't part of certification?). One week later it was back to the same level, I didn't trust Sexton at this point so I took it to a different (more reputable) dealership to fix it right and have them look at other issues I noticed since purchasing. They fix the coolant issue, which ended up being fairly major, but wouldn't fix this other issues because the truck had been throwing the errors prior to them certifying it so it would be INSURANCE FRAUD since it was obvious if they would have scanned it to begin with. I was then forced to take it back to Sexton where it took multiple attempts to fix and they ended up putting a screw in my brand new tire that I had to take to yet another shop and pay to have fixed. Then they still had the audacity to try and charge me for the service. Now I'm a couple days out of warranty and still having issues pop up with this truck that they are refusing to fix. Avoid at all costs.

Service was excellent. No upselling no hassle just in and out. Honest and great value.read more

They're honest, fair, have lived around here for years. They're not going anywhere. They're also…read morevery good people. They will not up sale or up you don't need they'll tell more company should do business like they do.

I just want to start off by saying Green is the best service center I have ever been to. Victor and…read moreBrook always go above and beyond to make sure everything goes smooth. Big thanks to the whole team at green for the wonderful service!!! If I could give 10 stars I would.

horrible service management is terrible makes you feel harassed when talking drove 7 hours to get…read moretreated like this is took 500 dollars on down payment and the pictures where not even close to the in person listed it is great condition and rust and dents and a messed up bumper.