I found Mike on Craiglist, and he appears knowledgeable and trustworthy, and had lots of proof of experience. I hired him to install solid bamboo floor in my downstairs. The job took way longer than I expected, and they lost pieces of the molding that they had removed, and left nails sticking up. Our toilet also wasn't reseated properly. I gave them the benefit of the doubt because overall the installation looked OK to me, and he said he was having problems with a worker who quit. He also said that he had thought the bamboo was a different kind of bamboo than he had expected, so it took him longer than he had anticipated.
So I hired him to install tile which I figured would not have all the drama of the bamboo, and I thought he would fix the little things they had left before. Well... he did do the hall bath, estimated 2 days, but it took 4 days. Why? I have no idea, you would think someone who's done lots of tile would be able to estimate the time on a little hall bath properly.
And then... he was supposed to pick up the stuff from Home Depot... and he didn't... and Home Depot called me wanting to know when the stuff would be picked up. He said again that he would, and he didn't. I finally went and picked it up myself. And he was supposed to do my master bath... and he would schedule a day... and then not show up... and I'd call... and call... and talk to his wife who said she would relay a message... and then I'd call again, and she'd go "what? he didn't call you?" and if it was a day that he was supposed to start and then didn't, I'd hear "Oh that's not what we have on our calendar." or "I forgot to put you on the calendar." or whatever. At any rate, they called me exactly 0 times over the course of a month and a half, and I called them probably a hundred times.
Finally, I called and was irate and more than fed up. He offered to come out and finish the job and I told him "If I could trust you to actually show up, then sure, but I don't think you'll show up and so I'm done and want my money back." and he says "I'm sorry it came to that, I'll call you tomorrow and bring you out a check." Did I get a call? Noooo. Did I call him? Yes... no one picked up. It's been a month and a half since then, and they are hard to get ahold of, and I get an excuse whenever I demand my money. "I lost your paperwork, how much do I owe you?" what???. And "we're walking out the door, I'll call you in a couple hours." Do I get a call? Nooooo. Do I get an excuse when I call back? Yes....
So now I have to hire someone else to fix the stuff from the bamboo job, AND apparently the tile job in my hall bath wasn't done right, and they have to fix a loose tile. Now I am glad I didn't have him do the master bath, or that would be a mess if he didn't do it right.
I told them today that if I don't get my money in 2 days, I'm filing in court to get it. This is absolutely ridiculous. Don't ever ever ever hire them. read more