Eric from the Hamilton Road location was great to work with. Excellent communication and very knowledgeable about the different options. Scheduling the install was smooth and the crew came in the service window. We are so pleased with the finish product! Far superior from other companies we've used in the past. read more

Eric was very helpful and professional. He knew the best carpet to suggest for my home.

Ron did a great job providing us with options on our flooring, was available when we had questions or issues, and checked in after the job to ensure we were taken care of! Flooring crew was fast and courteous! Had a few issues with plumbing, but no fault to Rite Rug on that. Thanks Ron! read more

Great to work with. They were able to install around my schedule and the install technician was very polite. The salesman was laid back, helpful and not pushy. Will definitely use this business for future flooring needs. read more

Ron from Rite Rug on Hamilton Road was awesome to work with! he helped me select samples to take to my home. Ron came and personally measured the space and most importantly he help keep our project in schedule! Loved working with Ron and I look forward to our next project together! read more

We purchased carpet for two rooms and absolutely love the job the installer did. Such a nice man and he is a skilled professional. The carpet is soft and looks beautiful. They have a wide variety of options and pricing. The company needs to empower their staff better with the order process and communication could be a tad better but overall a great experience. I would recommend Rite Rug. read more

Ron in sales did a great job assisting us in picking out new carpeting and padding for our living room. The installers worked quickly and completed the job in just over an hour. We are very happy with the results! read more

Ron was very helpful in assisting me with choosing new carpeting, and seeing the process through to installation. Thanks Ron, and RiteRug. Additionally, the installer did an awesome job. read more

Service after the sale is poor to say the least. Year and a half old lvp flooring separating. Rite rugs warranty policy is one year, after that they charge you $75 to look at the work and give an estimate. They also want you to sign a very long legal agreement absolving them from any liability what so ever with their work past and present. The following is the last paragraph: The undersigned, having read the foregoing does hereby forever waive, release and discharge Rite Rug Co. from any and all claims, demands, causes of action, losses, damages consumer complaints or other legal, equitable or administrative claims of any kind and arising from or related to Rite Rug Co.'s repair or replacement work on flooring outside of the undersigned's warranty period. Really stand behind their work read more

I had LVP flooring installed in the downstairs of my townhome. I was told this product was very durable and would last. I have not found this to be true. My floor is peeling, cupping and not safe to walk on. Rite Rug sent someone out to take pictures/moisture readings and upon inspection told me that my floor should not be doing this, yet they are unresponsive and unwilling to even talk to me about this issue. Stay away! I would give them 0 stars if I could. read more

RiteRug Flooring & Carpet - New Albany - Flooring Near Me - Columbus, Ohio

See all

We hired rite rug to install 60 sq ft of LVP in our bathroom in September. it took 7 scheduled appointments before the job was finished due to either misplacing product, bad product, or miscommunication from the sales person. Additionally, they hired a third party team to do the plumbing work and the plumber showed up high/drunk. I let them know and they assured me it wouldnt happen again. Until the same guy showed up again for them. finally after cometion they left dents in the wall, uneven finishes and chipped my base boards. The sales person promised me the cost of labor would be covered when I told him I wanted my money back and now he nor rite rug will respond to messages or request for contact. Absolutely work customer service I've ever experI ended. Avoid at all costs. read more

LVP flooring coming apart after a year and a half ! So sorry, one year warranty, but we will look at it for $80 with no guarantee of a solution after you sign a statement agreeing to not lodge any kind of consumer or social media complaint against them forever. Now I'm on the hook for $3000 to replace entire floor. read more

Extremely disappointed in their installation, and follow up from those issues. They led me to believe there would be compensation for the carpet damage and sloppy install, but later said there would not be. They did reimburse for what I actually had to pay my handyman to repair, but they should have also credited me for the price as it would have been a drop in their bucket and would have left me a more satisfied client. I would have definitely brought future business myself, as well as referred to all my realtor friends and businesses we deal with, but will unfortunately have to use other companies going forward. I think the local office people are very nice and try to accommodate for issues but ultimately it goes to their headquarters and they do not seem to care about customer service there. read more

I'm so disappointed with the quality and customer service. I ordered engineered hardwood floors to be installed, had the rep out twice for measurements and when the flooring arrived more than 4 boxes had significant damage along with the molding ordered. After I called them to address it they gave me the run around saying they would "work" around the damage pieces. who wants damaged wood installed in their house? Not to mention the molding was scraped and unevenly finished. I have a host of photos to show the damage. Still waiting on them to refund my order ... 4 calls today alone. read more

See all

Poor workmanship and customer service! I had LVP floors installed a month ago. They didn't bring all needed materials and have yet to finish the work. They left gashes in the molding around the floor. And I have sent pictures 3 times now and someone has come out to take pictures and no response from customer service. Poor workmanship! Plus the crew, whom I could not communicate with because they did not speak English, threw trash in my yard! read more

See all

If we could give 0 stars we would. Rite rug was used for flooring and tile in our new home. They sub-contract their work and clearly do not care about quality, customer satisfaction or their business. In less than 6 months our LVT floors separated in various areas. Also, the installation of the our shower tile is terrible quality. The contractors used a dull blade on the decorative tile which in turn created an uneven and chipped boarder throughout the entire design. We had to schedule two separate appointments one for the floor and one for the tile. The flooring took approximately 2 mos. to resolve and the tile still hasn't been corrected after 6 mos. The first time they sent a crew out to fix the tile and didn't have enough material to fix the tile, they took photos, ordered materials and scheduled another appointment (1-2 mos. out). The second time out they arrived they brought the wrong materials needed to fix the shower. Sadly they didn't speak any English so all communication had to be done via phone translation which unfortunately didn't work either. They too took the same photos that should of already been on file and left with ZERO resolution. We've left several messages asking to speak to management and for a call back with no response. read more

be prepared for cancellation and excuses. read the rest of reviews before you decide to use them. I have to due to a home build. appointment was 8-10 they called at 9 to say the tech has Covid. while if true I hope for the best but this is terrible customer service as people take time off for this and as hourly employees it cost money to make an appointment with them. read more

We have dealt the Rite Rug twice now and both times a bad experience. First time our flooring had came in but our sales man never bothered to call us. I called him and he seemed irritated that he had to look it up to see if it was in. Second time ordering flooring again no phone call and 5 weeks later it came in (we had to call several times to find that out). Get there, wrong color. So now I suppose another 5 weeks and another round of calls on our part to get it. My suggestion, go elsewhere. They have absolutely no idea what customer service. Read the other reviews. read more

Awful!I went to rite rug on Wyse rd Dayton,Ohio.I had a appointment with Will at 400 pm.I stopped at the front desk to let them know I was here.Twenty five minutes later no salesman.Nobody approached us to say I'm sorry be with you in a minute. Fourty Five minutes later we still never spoke to the salesman even though the guy at the front desk told him we were there twice.This appointment was set up by a contractor.All we had to do is pick a tile and pay. I would go somewhere else where they appreciate your business and time! read more

Rite rug is a scam! We bought a hard wood floor 3.5 years ago and it's destroyed. We said we had dogs and the salesman was like, NO PROBLEM. It's a very hard wood. Now it is damaged so far down that it cannot be refinished. Rite rug and the manufacturer both say "oh that's the wood, it's very soft. This is a dog problem, you should never have bought this type". They won't fix it, won't replace boards (even when I have some original wood left). They say they can't help. Sorry. Since when is a company so corrupt, and out for a buck! I should have this floor for 50 years, not 3. And I have NO RECOURSE. Not sure at all what to do. read more

Check out The Better Business Bureau on this company before you even consider using them. I sure wish I had! Three trips out to the house to get installation accomplished. You need to be a savvy consumer and aware of things that they are NOT doing that you paid for. Angry store manager that could not answer a simple question about installation. Be prepared for your home to be filled with dust and debris. I wish someone had advised us to cover everything in plastic or sheeting as everything in the entire house was covered in a layer of dust. Big mistake to have chosen this company! read more

I like Rite Rug. I actually like Rite Rug a lot, just not this location. This store is small and has limited inventory as far as the remnants are concerned. The salesman seemed as though he could have cared less about selling my husband and I carpet. We entered the store, the buzzer rang and I watched him ignore it and continue doing paperwork at his desk. As we approached him, he finally pulled himself away from whatever he was so busy doing. He was cordial, spent about 10 minutes with us and went back to what he was doing. I don't know, maybe because it was a Friday evening he had other more important things to do than to really give good customer service. Regardless, I felt like we were an interruption instead of a valued customer. I'll never return to this location. read more

EXTREMELY DISAPPOINTED! I am not going to go into details of the 5 month ordeal of dealing with this company, but suffice it to say I would never recommend it. I got plank flooring and carpet. The plank looks ok but the trim is so-so. The Mohawk carpet is TERRIBLE! It looks nothing like it did in the sample that was brought to my house by the "salesperson" (Brock B). I even paid an extra $200 to have it replaced and it still looks BAD! I have all tan and cream throughout my house and both times the carpet looks silver. Apparently, neither RR nor Mohawk have a customer satisfaction policy. Unless you BUY it. WHAT??? I should have gone with Menards... read more

I had given Rite Rug another chance, in hope that my first experience was just a fluke. It wasn't! It comes down to: they will say anything to get your business, but not follow up to see the job is complete - or done properly. My first job was 1500+ sq ft, and it took over a month for them to complete it. My second job was 2200+ sq ft, and it's almost been one month and it's still not complete. Tips for the buyer: keep the job very small. Pray that it's simple enough that you don't have to communicate with the installers, otherwise you're screwed. Make sure you have ALL of the fine points of the install IN WRITING with your salesperson, otherwise you're screwed. ++ I should also mention, that though the job is incomplete, they already have their money. So there is no incentive to complete the job. read more

We built a new home and the builders used Rite Rug for the flooring vendor. That should be clue #1 that they are cheap and cut corners. We installed luxury vinyl plank on our main floor. The look of the flooring is nice, but I can't even begin to say how insanely cheap this flooring is. It feels like you are walking directly on particle board. We reached out to remedy this as it's physically hurting our feet. They claim there is padding on each board. The entire board and "padding" is about 1/8 of an inch. I'm really disappointed in how cheap this company is. They are of no help fixing this problem, I'm not sure how they are even allowed to sell such terrible product. I will never, ever buy anything from them again. If I could give 0 stars I would. 0 stars for quality, 0 stars for customer service, 0 stars for being decent or trustworthy . read more

I allowed Rite Rug to come back to my home to reinstall the flooring in my hallway which looks no better than the first install they did. Their workers put a hole in my wall and damaged three of my steps which they installed that I haven't been happy with since September. I was supposed to receive a call from Dorothy on Monday to explain to me the next step and I didn't receive a call. I called today to be told they want to have another crew come out and I told her I wanted my money back so I can go to another flooring company. They have made four trips to my home since the installation and I'm getting more upset each time. My thing is if you had another crew why did you keep sending the same ones each time stating I have to allow them to fix it! I have allowed your company to fix it since September and we are now in January with a hole in my wall and damaged steps! This wasn't a cheap project! They didn't touch the landing and I still have gaps with an unstable floor risor. I have many boards that have gaps. This is my second review after my second install!!! read more

See all

This has been an awful experience. It has been 1 month since we ordered flooring and we still have no floors. They were suppose to do it this Friday and now we have been told it will be another week. Here is my experience: Dec. 28 - We went to Rite Rug. Met with Shannon. We picked out our flooring. - Brownstone Dec. 29 - Shannon came to our house to measure. Our Credit Card was charged for the full amount. We were told it would arrive in 7 business days. Jan. 9- We had not heard from anyone. I called the store. Shannon was not available. I was told he would call me first thing the next day. Jan. 10- I had not heard from anyone by 3 pm. I called the store. Shannon said everything was in but the grout. He told me to pick any day the next week to have floor installed. I asked for Monday Jan 16th. He said that day was available, so we scheduled for that day. He offered no more information about installation. Jan. 15- We once again had not heard from anybody. I called the store around 4 pm to confirm installation. No one could find information for us. They got Shannon on the phone. Shannon informed me that he forgot to add us to the schedule, but that he talked to the installation manager and they would be able to fit us in. If not, he would let us know in the morning. Jan 16- I take off work to have floors installed. We had not heard from anyone by 10 am. I called the costumer service number. She tells me that they have until 4 pm to come to my house. She was not helpful and offered no information. At 2 pm we had not heard from anyone again. I call costumer service again. A different lady tells me that we are not on the schedule and that Shannon was sent an email at 10 am explaining that they would not be able to do our floors. No one called to tell us! I was told I had to call the store to go from here. I call and no one can help me. They have to call me in the morning. Jan 17- Tim (?) calls from the store. They are so sorry about the mistake and can squeeze me in on Wednesday. He tells me they will be there first thing in the morning. Jan 18- I can not take the morning off due to meetings, so I have to have my 72 year old father in law that just had major surgery come to my house. They show up at 8:30. I take the afternoon off from work only to come home to see that the wrong flooring has been installed, damage to wall, damage to baseboard adjacent to where flooring has been installed, grout in the already existing carpet, and the transitions were left completely unfinished. The carpet was just folded over with sub floor exposed. I immediately call the store. I am told by the man who answers the phone that the manager is not in and there is no one who can help me. That someone would contact me in the morning. Jan 19- No one calls me. I call the costumer service number. I get Lindsey. She finds the mistake and orders the flooring. Jan 23- Flooring is in and we schedule for Jan 27. I make arrangements to be home from work again. Jan 25- I get a phone call saying that it can not be installed on Jan 27, and that Saturday installations can only be done with special approval. We are now scheduled for Feb. 3rd. Which I will have to take another day off of work. I want them to make this right. read more

The first time they came out to our home there was no appointment scheduled, we had no idea they were coming but we already realized there was a language barrier when discussing it. Today was our scheduled installation they get here walk through and measure areas. The lady that was assisting them walks up to us and shows us a text basically the text was telling them to leave and not do the work I asked what is this about and she shrugs her shoulders as if she did not know. We contact Rite Rug and of course we're upset this is the second time they've came out and not done anything! But instead of trying to figure out why we were so angry the lady who answered the phone took our conversation personal - she was very unprofessional And if she cannot deal with upset customers then she's not in the right job. Come to find out they laugh because our pool table had not been moved BUT NOBODY TOLD US! We had three people here waiting to move whatever they required but instead of saying they were ready for us to move the pool table they just left with no answers. We knew we had to move our furniture (and pickup clothes) we were just waiting to see which room they wanted to start in. Why did they not say anything to us about moving our pool table? Why did they just leave? Another issue is none of the installers spoke English, very little they would just point and only speak to each other in their language. All they had to say was we're ready to carpet your family room can you move your pool table? That's it! These people have no form of customer service skills and they don't speak English. Our is day is ruined my husband takes off from work just to do this and it didn't get done and all they had to say was "please move your pool table or we can't install the carpet" THATS IT!!! The Salesman, Jeff, calls my husband trying to go off on us because WE WERE ANGRY ABOUT THE CUSTOMER SERVICE! I'm sorry but the installers should AT LEAST speak English this could have been resolved! read more

Can I give zero star? Called to have someone come out to repair carpet. After four phone calls and repeated promises by the company to send out the forms, no response. These people doesn't understand customer service. Take your business somewhere else. read more

Bought some carpet here was told that if it did not fit that I can return it at a store near me it did not fit try to return it the people in the store were rude I called corporate office they were rude to me and hung up on me I will never buy carpet here again read more

I had 1800+$ carpet done at my office. It is awful, I attempted to get them to come out and look at it and they promised to schedule to no avail. They simply did not care, I had pictures and everything and they basically told me I bought a cheap carpet and running and coming off the floor s to be expected. It was 9 dollars per yard. read more

Our experience with Rite Rug has not been a good one at all. The sale man at the Broad street location seemed very helpful and knowledgeable to us the first meeting. When he came to measure the house for hardwood flooring we were wanting to purchase, he two hours late. It was inconvenient but we didn't think too much of it. Then we had a very hard time reaching him after that. Finally, when we had the cost and other details worked out, we went to sign the contract. He gave us lots of information regarding the install and what to expect. Good right? However, NOTHING he said materialized. We were not told when the installers would be coming. so 9 or 9:30 on install day, we had to call and find out if anyone was coming... oh yea, they are on their way now. hm. Also, we were told that it was a two day install with the majority of the work to be done on day one, clean up and finishing touches for the second day. The very late crew that came in on day one, tore up our old flooring AND LEFT! We were left with the entire first floor a dusty mess. They did not take the staples out from the old flooring so we were walking on these staples that were only partially recessed in spots. We have contacted the Corporation. I am writing the review on day two. The floor is not yet installed, I will update this post. I one to write only great reviews when I love a place.... this experience was bad enough for me to want to warn others. An Update: First, I want to give Kudos to Yelp for this service and what you do. After, posting my review a district manager came out to our house and to check on the crew and to ensure us that the job would get done that day. It was completed by 7:30pm last night. Although many details were overlooked, the install crew did a good job overall. They were polite, efficient and hard working. We have a few details to fix, but they are minor and we will do them our selves. I have added a star because someone stepped up when a Yelp review was placed. However, I must say, calls were made before placing this review, but it was the Yelp review that made the difference in getting someone to pay attention to our concerns. I added a star only because someone stepped up when we got their attention and for the crew. If I could give stars just to the install crew I would give them three stars. read more

Rite rug came out to reinstall our vinyl flooring. They was told we did not want quarter round put in our house. And they put that crap anyway. Stated that is what the home builder say the will do because part of it was warranty. But we paid to have 3 rooms done and the builder does not own this house. read more

Riterug came out to our home to give us an estimate on flooring for our 1st floor (about 1,000 sq ft). We have engineered wood flooring that is 5 years old, so we want to update and replace it. The sales guy, Brock, started out insulting me by telling me how much it would cost to replace my wood floors. Uhm......yeah, I know. We built our house and paid for these floors in the first place, so I have an idea how much it should cost. I don't know, maybe he's used to dealing with low budget customers. He should have known by our neighborhood that I have the money. I was probably annoyed from that point forward. He then told me about a LVT option for my first floor. That may be fine for someone else, not what my neighborhood would command. I never asked about LVT for my first floor. He does not have good judgment in people I don't know what his issue with me was, but they lost a sale and I will not recommend them to any of my neighbors or friends. He was also rushing our appointment along as if he had something better to do and so I wasn't even able to get all my questions answered. I wanted to also get an estimate on flooring for our screened in porch. He spent maybe 10 minutes or less for our appointment. We took our business elsewhere (America's Floor Source). I was disappointed in the service at Rite Rug. I won't be back :( read more

Went in to get a quote to make a custom rug and Danielle, the salesgirl was very helpful and nice. Thanks for the great experience!

The installers called before they came. Showed up in ten minutes. They moved all our furniture and laid the carpet. Did an outstanding job. Took a lot longer than they thought. They stayed with it and did an outstanding job. I hope they get a decent wage because they did a great job! Thank You! read more

I wanted to update my review. After posting my previous review, Rite Rug Customer Care contacted me immediately and got everything squared away very quickly and efficiently. Rosie was very personable and professional about everything. Ultimately I would definitely recommend Rite Rug as a company, just not sure that the Sawmill location in Columbus is the best. Maybe they are simply under staffed and don't have the time they need to be as efficient as they could be... read more

I am upping this rating from 1 to 3 because of the good customer service provided by Rosie at Rite Rug customer care. She contacted me immediately yesterday morning via email. She arranged to have one crew come out this morning to clean the glue and then another installer to come and cut/tack the carpet and install the transitions. The crew did a good job of cleaning the glue and Greg the installer was very courteous and knowledgeable. Credit to Rite Rug for quickly taking care of the issues once my complaint was made. read more