July 2024 was my 1st annual maintenance for my mini split heat pump. The technician did a thorough…read morecleaning while i watched. He showed me the mold and took the part outdoors to clean and spray with a mold deterant. The technician had to take apart the mini split heat pump in order to access all parts. Knowledge of the equipment is essential and he had it!! Very satisfied with the cleaning.

From the owner: No-Cost Home Energy Assessmentread more

ZERO stars for Homeworks. If this was a publicly-traded company, I would short the stock…read more My Homeworks saga has been going on for more than a year. They were hired to upgrade an electrical panel and install and heat pump hot water heater. From the beginning, there were some red flags. The wrong team (insulation) showed up for an energy audit for HVAC services. I was sent a quote intended for another customer - and it took over a week of back-and-forth with three people to get the right quote. Still, I signed up because I've had some sub-optimal experiences with small contractors, and the larger Homeworks organization appealed to me. I was also buying the convenience of one-stop shopping for MassSave and Heat Loan processing. Big mistake. One year update: 1) Heat pump hot water heater does not work. 2) I have been bounced-around to numerous people. In total, at least 20 people have been involved in the installation of the hot water heater. 3) I ended up directly managing the subs on the project (plumbing and electrical). This was done out of necessity, not preference. 4) A final electrical inspection was done, and then re-scheduled twice because the electrician didn't have a process for accurately recording project inspection status. 5) I am convinced that decarbonization/electrification efforts in progressive states like Massachusetts will fail if my experience is at all indicative of what it's like trying to replace gas-fired equipment. I should note that the quality of the work performed, once it was performed, was quite good. The issues with Homeworks are less about the work done in the home and more about the people working in the office. This company is in desperate need of restructuring, overhead reduction, and a stronger focus on operations. It would be a good business school case study. If you can find good contractors, I recommend hiring direct and navigating rebates and Heat Loan financing on your own. Avoid the Homeworks morass if you can!

I contacted Homeworks Energy for an energy audit in May 2023. They gave me an estimate on the work…read moreand scheduled the work for July 14th. I contacted them to modify the work and spoke with my account manager. I asked him to modify the quote to include fiberglass batts instead of blown in insulation and remove the insulation of the knee walls as part of the project. He never got back to me before my scheduled insulation date so I had to push it out until September. I then called and talked to him again after tying a few times and he promissed to send me the modified quote again. Once again he never sent me anything and we missed the September date. I called to modify the date again to December 11 and asked for the quote to be sent and I got no response. Left several messages but there was no response. I finally got in contact with the guy who did the home assessment and he sent me the original quote back to me. I asked him to tell Lionel that I needed him to call me. He never called. The week before the planned insulation on the 11th I called several times to their reception and left my name and number and asked that someone other than my account manager call me back. I sent an email to the CEO asking for help. I specifically asked for the Insulation manager to call me. No one called. On the 11th (today) the technician showed up at my door to do the work. I turned him away and said that I do not want to do business with a company that can not figure out how to call me back after all this time. He showed me the paperwork and my number they had was one digit to short on the papers which is amazing to me as I had left my number several times and I had talked to people at the company. Now I am in a bind. I need to have the insulation work done by January 14th or I will lose my mass rebates. I really need to get this done but I have reached out to Mass Save and they have handed my account over to another company. Be careful signing up with this company. They are not capable of basic communications.

I had these guys reinsulate my home. They were reasonably priced, on time, and focused on doing…read moreexcellent work. They had great suggestions and ultimately over-delivered. There were no surprises and they completed the work in the time they had estimated. Recommend.

Shoddy work. Unprofessional staff. overpriced . Bad customer service. Unknowledable about their…read moreproducts

Rafael and his team completed a number of insulation and attic ventilation services at our home…read more All work was completed on time and as contracted. The crew was neat, courteous and efficient. Everything was completed without a hitch. Nice job!

GO ELSEWHERE! Simply put you will get the B Team (at best) and all the forms of sloppiness that…read moregoes with it. Some here have gone into detail as to how you can screw up a basic insulation job, so I won't repeat it. The number of screw ups and amateur work quality was more than I've ever seen in 30 years of home ownership and contractors work. The highlight: they core drilled through structural 2x4s inside the wall, under window framing. Who the F does that?! Everything from communications, to quality of work, to damages, to explanations, to billing / paperwork, slop/mess/clean up, it goes on. Ghosting communications to the office and field lead. Yes, they came back to fill in the various areas where they put NO insulation at all in several wall cavities...but, really, how do you just miss that unless you've been on the job for about a week. The only reason I got them to do that was I got a temperature gun that showed several places where it was a cold wall... They came with a IR image gun and verified various empty areas. What kind of training and qualification do they go through? and oh yea, one of the crew wanted to sit in my hallway for long periods of time, because his feet were very cold and he had nothing to do. When he was 'working' he was on his phone talking and texting non stop. I am not making this up. On each of two crews, there was one person of the three that was competent and able to communicate reasonably well, and two who were not. They meant well, but just not up to the task. Find a real insulation company with a real crew of adults.

Endless Energy installed a Fujitsu heat pump system in my home in October 2022 through the Mass…read moreSave program, and it has never worked properly since day one. From the start, the system constantly shut down and threw error codes. We were actually told by their team that shutting off power to our entire house for 30+ minutes to reset the system was an acceptable solution--something we had to do multiple times per week (and sometimes multiple times per day). That alone should have been a huge red flag. Winters were even worse. We haven't been able to use it at all during the coldest months and were told that just happens in New England winters. We've been forced to rely heavily on expensive oil heat while still paying for this system. They attempted a few fixes over the first couple years, including installing a surge protector, but nothing ever solved the issue. The system continued to fail repeatedly and has now been completely unusable since December 2025. We recently had an independent electrician evaluate it, working directly with Fujitsu, and the system now needs a new compressor and control board. Even more concerning, it appears likely that the root issue may stem from the original installation or wiring--something that was questionable from the start. The installers often seemed inexperienced and had to call others for guidance several times during the install. To make matters worse, Endless Energy now wants to charge us just to come out and diagnose a system they installed that has never worked correctly. They are apparently under new ownership with significant staff turnover, and at this point have been completely unwilling to take responsibility or meaningfully help resolve the situation. After 3+ years of issues, missed work for service calls, ongoing loan payments, and thousands spent on backup heating, I have zero confidence in their ability to fix this. I would strongly caution anyone considering using Endless Energy.

I've never left a negative review before, but I felt this needed to be shared…read more I had a brand-new LG mini split system installed in 2022. Within 8 months, it stopped working properly and was only blowing room-temperature air in both heat and AC. A technician came out, diagnosed it as low refrigerant, and repaired and recharged the system under warranty. Now, just a couple of years later, I'm experiencing the exact same issue again. After testing, they confirmed it's once again low on refrigerant--but this time I was quoted $2,500 for repairs because the 1-year labor warranty has expired. I declined the repair and was told a manager would follow up, but I never received a call. This appears to be an installation issue that was never fully resolved--just temporarily fixed with a recharge the first time. Unfortunately, I had referred Endless Energy to several others after the initial install. Based on this experience, I can no longer recommend them. I would suggest finding a company that stands behind their work and properly resolves issues the first time.

Andrew Farinick and his team at Able did an extremely good job with my MassSave audit and…read moreinsulation install. We had a very unique and challenging installation and his team carefully explained what they would be doing. They took pictures and video of the before and after. The quality of work, timeliness, professionalism of staff was top notch. Andrew personally checked in on the team during the difficult planning and followed up with me when I had questions afterward. I would DEFINITELY recommend Able!

From the owner: Able Home Performance is the solution to your home energy needs. From no-cost home energy…read moreassessments to home air sealing, our home energy experts are ready to provide the best solutions for your unique situation. With a free home energy audit, we provide instant savings measures that help you cut down on your energy bill instantly, while also pinpointing areas in your house that need air sealing and insulation upgrades for your next service. Our partnership with the Mass Save® program allows you to take advantage of additional savings down the road. Schedule your free home energy assessment today to experience the difference Able Home Performance can make.

Far and away the best service provider I've ever encountered. Had a tough situation on a quick time…read moreframe and John M and Jon E jumped right on it to solve the issue in a matter of days when others told us it would be weeks. They even went above and beyond to make us more comfortable. If you are looking for environment / remediation services you have found your solution. Would give 6 stars if I could.

Jon is very professional and a great business owner. He's also very responsive…read more While removing the old insulation his team left some of it behind, which later we found was vermiculite. Jon recognized the mistake and called a specialized removal company for that, at his own cost. And we're talking about $1,500 dollars value He kept his word, and it's rare nowadays. I'll go again with his company in a heartbeat.

Justin did an amazing job on our interior doors project. He removed and installed 8 doors total and…read morehad them installed and painted in just 4 days total. I look forward to using him for future projects and would highly recommend him to friends and family.

From the owner: We specialize in carpentry renovations. Anything from custom storm doors to full kitchen remodels…read more We have a decade of experience in the trade and are still learning new tricks of the trade each year. We like to keep up with new technology and tools to help us work more efficiently. Feel free to contact us today.