We hired them for an inspection. They gave us an estimate for $6,000-$9,000 for a new flue and…read morechimney cap, saying our flue was too cracked and damaged to use as per images from the scope camera. We got a second opinion and the other company stated our flue looked fine, we got some minor cracks patched and a new cap for under $1,500. It seems like Best Chimney Services may have just zoomed in on small cracks to make it seem like a worse problem. The only useful thing they did was give us a recommendation for where to get help with our gas fireplace. Wouldn't come back here for any chimney service.

I have been using Best Chimney for over 20 years and would not go with any other company. The…read morecustomer service, professionalism, talented staff, quality of work, in addition to the positive attitude and value for the services provided, is second to none in the Boston area. I have been very fortunate to have worked with Rich since 2003 and so happy to hear his voice every time I call with a service question or to schedule a service call. More recently I have had the extreme pleasure of having Mason be the lead on installing a stainless steel chimney liner for me and conduct a fire test for work recently completed. Even though there was a challenge with the size of the liner, due to my chimney being narrower in the middle, Mason was able to easily troubleshoot, find the correct size and have the installation completed shortly after the initial visit. Mason returned today to conduct a fire test to ensure everything was in working order and supplied the necessary paperwork for my property management company at our condo association to prove that my fireplace is in working order and safe to use. Mason's professionalism, leadership, critical thinking skills, positive/can-do attitude and easygoing manner were most impressive. I want to also commend the trainees that I met on both visits, Ron, Julio and Leo. All were models of customer service and professionalism and very happy to be with Best Chimney. It was obvious they were very pleased to be training under Mason and had a high level of respect for him. Best Chimney is doing something very right by having someone as capable as Mason and trainees as eager to learn as the three gentleman that I met during my service calls. Thank you!

I had two chimneys on my house repointed and crowns repaired on both. In addition, the cement…read moreportion of the chimney going through the attic had many hairline cracks. The two workers resurfaced the whole thing with half inch layer of mortar/bonding material(not sure of the actual name of the coating material). The crew arrived early as scheduled (approx. 8:30 a.m.). Both workers were professional and polite. They made sure we were happy with the work completed, ensuring that we didn't have any questions before they left. Kobe was very easy to work with and made sure the crew didn't miss anything that needed to be fixed. I initially called them on a Sunday and they came right out to do an inspection and provided me a quote right then and there. If I had to have any other work done, I wouldn't hesitate to call them again.

Absolutely do NOT recommend this company! Customer Beware! If I could give zero star, I would!…read moreShortly after chimney installation, the chimney fell down and damaged my neighbor's property. I already made full payment based on the agreement. However, I was told I needed to pay more money before they would address the issues. The manager was unprofessional, became difficult to communicate with. Because of the poor quality of the work, I hired an inspector who identified serious deficiencies in the installation and concluded that the workmanship did not meet industry standards. They also made fake BBB rating on its website. Stay away from this company for your home safety !

Wayne did a great job inspecting the chimneys in the antique home we're looking at and explaining…read morewhat was going on with them.

These people are a bit dodgy. They make one sided appointment and then call you up and say…read moresomethibg like "just calling yiu to remind you of the appointment you made." They did this to me are were snarky and rude about it when I suggested that I, in fact, did make an appointment. Call somebody else to clean your chimney. Anybody else. The answer from these folk below highlights their lack of customer concern. The actual fact is that I was snapped at on the phone by 2 different people all *telling* me that I made and appointment. This is farcical because when they finished my initial service I was fully of a mind NOT to call them back or use their service again. The idea that I made an appointment with them is preposterous. I'm will drop a similar review on Google and related sites so folks know. If the people who were snippy with me on the phone want to send a couple of apologies that would be the proper course of action. Otherwise, avoid these folks like a chimney fire.

My old chimney needed a chimney cap - Eddie came out quickly and did an assessment. Despite winter…read moreinterruptions, he got work done as soon as there was a warmer day and got it done efficiently. Good cleanup and nice drone photos of the chimney from above. Professional and responsive. Would definitely hire again. Strongly recommend.

Quick and efficient service. It was easy to communicate and schedule with Eddie. We had our chimney…read morepower washed and sealed, and then the custom made chimney was installed.

I've had multiple flue cleanings and maintenance for over 9 years as well as had a chimney cap…read moreinstalled. They are *always* courteous, knowledgeable, honest and leave the house spotless. I can't believe they don't have more reviews here. They are top notch and reasonably priced!

I cannot believe how good the service was. I was given a qoute to reline my chimney which far…read moreexceded the fairness of any other quote given to me. The guys came when they promised and did the job as promised in an expected amounted time. The man in charged of the job was Ryan Sexton and he handled himself with the utmost professionalism and compassion. I would totally recomend This company for you chimney services above all others. I have yet to come in contact with any other service that met my expectations as well as they did. They were the best.

My family and I are so pleased and thankful for the work Lunkers did for us to replace our broken…read moregas fireplace. From the initial call, all the way to the final installation, Lunkers took the time to answer all the questions we had, help find the best gas insert for our needs, ensure we understood what other contractors would be needed for the project, and install a beautiful unit for us with a full tutorial. It was a pleasure to have such personalized service as well as to be able to support a local business. Thank you, Nuno and team, for all you did for us. Our whole family has already been enjoying our beautiful, new fireplace.

Look at the pics...do I need to say anything else? OK, purchased MF Fire Nova 2 Tower wood burning…read morestove from Nuno and he did a complete new install including stove pipe & chimney...great experience, super knowledgeable and very high quality work. I also really appreciated that Lunkers was willing to schlep all the way up to Salem, NH from Ashland which is way outside of their service area. If you are looking for anything stove/fireplace/chimney related Lunkers is the place to go.

Rogers Insulation was the company selected by Mass Save following a home energy report. Our…read moreexperience was mixed, with the office and some of the workers really seeming top notch. The negative we had was the project leader for the day of work seemed to have cut corners in several places. It started with not all of the work being done that was on the invoice. The office believed me and sent out a worker to check and they validated the work was not done that was in the invoice. When Mass Save came to inspect the work, they also found the light covers were not installed correctly. All and all, it required 4 visits to complete the work for a variety of reasons.

Rogers Insulation had stellar reviews, so we selected them to add insulation to our attic through…read moreMassSave. When the work was completed, our Building Inspector flagged the work for an insufficient amount of blown-in insulation. Months passed. When Rogers came back for the re-do, they didn't bring enough tubing to reach the attic opening, so they had to go back to Framingham to get more. This despite the fact that the company had already done work here previously, and should have known how much tubing was needed. In the end, the job was done correctly, per the Building Inspector, but the process required more of my time and attention than it should have, with appointments and phone calls. Also without the Building Inspection, we would not have know that insufficient insulation had been installed.

They showed up and charged me double the price and destroyed my chimney. When I tried to reach out…read moreto tell him what happened they ignored me. And to be transparent, I tried contacting them numerous times to handle this privately, and they still ignore me

Great communication, expedient service, competitive pricing, easy to set up appointment, received…read moreelectronic reminder. Would definitely recommend.